Scalability and flexibility are key strengths of Brightspot, as it manages large-scale publishing and multi-site operations smoothly.

We rely on Brightspot to publish content for our RootsTech Conference, which serves more than 11 million attendees over a four-day period. Additionally, we operate a global help center and a blog site available in nearly 50 languages. We also oversee 50 separate localized websites for our FamilySearch Centers. Review collected by and hosted on G2.com.

The most frustrating aspect of Brightspot is the restricted access to new features within the product. Since we use a headless configuration that depends on custom development for implementation, innovations introduced to Brightspot’s platform do not always make their way to non-standard builds. As a result, self-hosted teams are often left without the latest tools and efficiencies.

This situation frequently forces us to develop or replicate features on our own, which not only slows our pace of innovation but also adds to our maintenance workload. Review collected by and hosted on G2.com.

I like the modular way they let users build individual digital experiences. The CMS is easy to use, and the low-code approach makes it straightforward to create enhancements. Review collected by and hosted on G2.com.

It’s very difficult for me to identify any dislikes. Review collected by and hosted on G2.com.

I like managing multi-site content from a single CMS dashboard with Brightspot. I appreciate the automation of manual content approval with approval chains and notifications. I also value the strong collaboration feature that lets multiple team members work on content together. Plus, the initial setup was fast. Review collected by and hosted on G2.com.

I think Brightspot could improve by adding more built-in templates for faster website and page creation. Review collected by and hosted on G2.com.

I like Brightspot's built-in AI tool that helps generate headlines, summaries, and SEO fields directly inside the CMS. The fast initial setup is also something I appreciate. Review collected by and hosted on G2.com.

I think Brightspot could improve by having enhanced documentation with more detailed technical guides and tutorials. Review collected by and hosted on G2.com.

I like the advanced workflow automation in Brightspot, which simplifies the content creation, review, and approval processes. I also appreciate how smooth and fast the initial setup was. Review collected by and hosted on G2.com.

I think Brightspot could improve onboarding and training resources. Review collected by and hosted on G2.com.

One of the best things: we’re less dependent on devs for day-to-day product management tasks — PMs can do a lot more without waiting in a backlog.

Strong customization across the board: granular user permissions, custom workflows, flexible form content and content types let us tailor the CMS pretty tightly to our process.

The support team is genuinely helpful — when issues come up, they don’t just point you at docs; they jump in and assist.

Ability to impersonate users is a huge win: it helps us debug permissions / view problems exactly as the user sees them.

Bulk content editing/updating is powerful — saves tons of time when we need to roll out changes across content items or users.

Revision history is great; being able to go back, compare versions, restore content helps with accountability + recovering from mistakes.

Flexibility to adapt for evolving needs — even when new types of content or workflows come up, much of Brightspot can be extended rather than rebuilt. Review collected by and hosted on G2.com.

Such deep customization means managing changes can become a headache — lots of moving parts, high chance of unintended side-effects.

Sites & settings don’t save history of changes, so it’s tough to trace who did what and when.

The tech stack can feel heavy; maintaining/updating underlying systems (dependencies, libraries, frameworks) can be painful.

The schedule build-out (for our radio shows) is still giving us grief that don’t mesh cleanly with the system’s scheduling tools.

Platform upgrades are a bear when you have a small team already focusing on other priorities.

Sharing content across sites is not seamless; duplication, syncing, or coordinating changes across multiple site instances has friction.

Documentation isn’t always up to date or detailed enough for some of the more complex custom workflows. Review collected by and hosted on G2.com.

I appreciate the role-based permission and governance control in Brightspot for managing who can edit, approve, or publish content. The initial setup was fast. Review collected by and hosted on G2.com.

I think Brightspot could improve the mobile editing experience for managing content on smartphones and tablets. Review collected by and hosted on G2.com.

I like that Brightspot enhances collaboration and consistency for content creation at our company. I appreciate its clean interface and find it easy to use. The initial setup was very easy as well. Review collected by and hosted on G2.com.

more flexibility and customization Review collected by and hosted on G2.com.

Our organization represents a somewhat atypical media hybrid (a tv network with niche programming plus a heavy news component). 3 years ago, we migrated a suite of websites from our previous CMS provider over the Brightspot. The Brightspot customer support team was top-notch as they guided through that highly complex, months-long process – and that same quality of service hasn't diminished one bit since. In terms of the product/platform itself, we've found it to represent a robust mix of flexibility (e.g. the ease with which page layouts can be modified and varied, new components added, etc.) and ease-of-use which we continue to be very pleased with. Review collected by and hosted on G2.com.

As flexible as things are, some additional features for non-enterprise users would be appreciated. Such as:

• The ability to override some features of the imposed style guides (especially with regard to typography/fonts) when desired

• A broader suite of third-party integrations

• An internal form builder Review collected by and hosted on G2.com.

Brightspot is a powerful CMS with a clean editor interface. It has helped streamline our editorial process and made content management much more efficient. Review collected by and hosted on G2.com.

There is a learning curve for both developers and editors. Some admin tasks take more steps than expected and small changes often need developer help. Documentation could be stronger in a few areas. Review collected by and hosted on G2.com.