Brightpearl Pros and Cons

There are so many options to check the orders Review collected by and hosted on G2.com.

Sometimes it takes longer than 30 minutes to update the orders from Amazon and eBay and stock Review collected by and hosted on G2.com.

Brightpearl is a fantastic software for retail businesses that want to streamline their operations and grow their sales. I have been using Brightpearl for over 6 years and I am very impressed by its features and performance. Brightpearl integrates with all the platforms and channels that I use, such as Amazon, eBay, and more. It syncs my inventory, orders, customers, and accounting data in real-time, so I always have an accurate and up-to-date view of my business. Review collected by and hosted on G2.com.

It can occasionally have some bugs and glitches that affect the performance and functionality. Review collected by and hosted on G2.com.

Automations, The capablitly to automate anything and everything you want is amazing makes our lifes so easy Review collected by and hosted on G2.com.

The API bootleneck. It would be nice if Brightpearl had the capiblity to have more API connections Review collected by and hosted on G2.com.

2. Inventory Planner is a great tool for integrating various marketplaces such as Amazon and Walmart. It also makes it easy for us to bundle various categories by providing them tags which makes it easy to filter out data even before downloading it. It reduces the hassle of dealing with a huge amount of data in an excel file later by filtering out everything in the Inventory Planner itself. We love this software as it’s very easy to use and user-friendly. Review collected by and hosted on G2.com.

It takes little bit of time to understand the software but once it's done it's easier to use Review collected by and hosted on G2.com.

We are a 2 person operations team managing a multi-thousand SKU catalog. Brightpearl is our centralized source of truth when it comes to inventory and our catalog and integrates directly with our sales channels. We have entirely automated our Order Management process as well. From the time an order is placed, through fulfillment and automation, we don't have a single touch point that requires manual intervention. Ordering new product also takes us 5 minutes now that we have a standardized PO template and process in Brightpearl. Review collected by and hosted on G2.com.

Almost every integration we set up we had to have custom developed. We're used to the Shopify integration model at this point and prefer tech platforms with 1-2 click bespoke integrations that you can then customize to match your business. Brightpearl is an investment to set up properly in terms of time and resources for this reason, but it is ultimately worth it. Review collected by and hosted on G2.com.

We've been with Brightpearl (BP) for many years. Before BP we knew our stock very well, but being with BP took us to a whole new level. Having very accurate stock levels, as well as much more efficient ordering, leads to being able to offer a better customer service experience and helps boost turnover.

Joining BP was one of the best business decisions I ever made. Review collected by and hosted on G2.com.

Nothing negative springs to mind. Please do not go down the route of automating support. It is great to be able to actually speak to someone on the very rare occasions that one needs help. Review collected by and hosted on G2.com.

I’ve been using Brightpearl ERP since the mid-2014 at my online store Alisa.ua. It’s a great SAAS ERP for e-commerce that literally changed everything about how we do things and significantly improved our processes. Review collected by and hosted on G2.com.

I'd like to see better CRM reporting. However, this can be achieved with 3rd party integrations. Review collected by and hosted on G2.com.

We use Brightpearl to handle our order and shipment process, and it does this very well. We use their Automation engine heavily to remove a lot of tasks that take humans a long time. We also had a really great Implementation Consultant Nicholas Woodley who made the transition to Brightpearl seamless and pain-free. Review collected by and hosted on G2.com.

There's not a lot to dislike. We primarily use the order and shipment management system, and it's very robust. Review collected by and hosted on G2.com.

The work flow makes perfect sense with clone sales orders from purchase orders. We have built 2 connecting API'S that work seamlessly and have given us electronic pod's with our drivers. Worth pointing out - we do not sell via any e commerce or website, we are direct distributor to end user companies, I have been in this industry for 40 years and BP works very very well in our space. Review collected by and hosted on G2.com.

I would like BP to eventually adopt the Sage financials, obviously with no additional cost would be ideal. Review collected by and hosted on G2.com.

The easy ability to set up integrations with key channels easily such as Amazon and Shopify. We manage multiple channels and having a single platform to review all customer orders and transactions is a great resource. Of course, this is also great for inventory management. Review collected by and hosted on G2.com.

The platform can get quite messy and having integrations with a lot of channels means things can get complicated as not everything is set up the same way. This can be down to the way it is set up on the user end however and perhaps increased knowledge for complex setups would be good! Review collected by and hosted on G2.com.