53 Brightcove Reviews
Overall Review Sentiment for Brightcove
Log in to view review sentiment.
Wide range of configuration & delivery options, frequently improved. Review collected by and hosted on G2.com.
We would like to have easier options for managing analytics and customizing players. Review collected by and hosted on G2.com.
Brightcove is one of the more reliable programs I use at work. It rarely has glitches and gets the job done. Review collected by and hosted on G2.com.
Video uploads don't take that long, but processing can be rather slow. Review collected by and hosted on G2.com.
I enjoy the customer service and attention to our specific needs. I also enjoy the suite of new products that come out each year keeping Brightcove at the forefront of video innovation. There is always something new to be excited about. Review collected by and hosted on G2.com.
Not all of our analytic needs can be easily met with how we are sharing content with other partners. Review collected by and hosted on G2.com.
Multiple players and custom players make meeting the client's needs super-easy! Review collected by and hosted on G2.com.
No sub-folders! I have been asking for this for about 3 years. Review collected by and hosted on G2.com.
I like that it does what I need it to do for my client - host videos, update imagery and attain a long and shortened url within the program Review collected by and hosted on G2.com.
That it is not so obvious how you get into your video queue or how to add a new one. I add something once every couple of months and i always have to figure out how to do it each time. Review collected by and hosted on G2.com.
The fact that I am no longer using Brightcove to manage my company's video content. Review collected by and hosted on G2.com.
As a video player and management system, I've been disappointed by Brightcove since I arrived on the scene at the company I work for. Dreadful performance, poor user interfaces, weak reporting, and extremely limiting functionality from the Admin side of things makes this platform unbearable to use. We've actually bailed out of using the system while still under contract, and have elected to use Youtube instead.
Dealing with Brightcove on contract matters is like pulling teeth. They are slow to respond (if they even do) to inquiries, and become even more painful to deal with when you tell them you no longer want to continue using their services.
I'm literally paying them for a full year of service and not using them, just to get off the platform because we did not give them 90 days advanced notice that we were opting out of the contract. I then had to get in touch with their legal counsel to amend our contract to no longer list us as an Auto-Renewal each January.
I just asked my account rep about simply terminating our account, since we have paid the entire year in full (thousands of dollars), and she said she would need to ask her leadership team about our options, and that she couldn't promise me anything!
I've wasted so much time dealing with this company over a poorly performing product that I felt compelled to warn others about them, which is very atypical of me.
Review collected by and hosted on G2.com.
The stats section is awsome ! also the fact that many user can login. with admins etc.. Review collected by and hosted on G2.com.
At first it can be overwhelming to use the playlist system, its not very user friendly. Also at first you dont know if the vidoe is published... it could be more clear... Review collected by and hosted on G2.com.
Brightcove gives us the ability to see all our video views from all of our published videos across all websites, and not just our nascar.com website. Review collected by and hosted on G2.com.
Sometimes the metrics from brightcove dont match up with other reporting software tools that we have. Review collected by and hosted on G2.com.
