53 Brightcove Reviews
Overall Review Sentiment for Brightcove
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Service reliability and analytics modules Review collected by and hosted on G2.com.
1. New feature and platform development e.g. metadata editing and entry, Samsung/LG compatibility.
2. Charging scheme is not flexible and reasonable to align with some client's business plan
3. Cost competitiveness
4. Business support team keep changing and do not understand particular business deal context Review collected by and hosted on G2.com.
Create tool. very easy to create playlist and uploading/editing videos. Review collected by and hosted on G2.com.
Needs improvement on the analytics. More of range of features would be better. Review collected by and hosted on G2.com.
Very reliable and great customer support. While I am no longer a customer due to institutional purchase and offering of a competitor product in 2018, I left impressed and would highly recommend them again. Review collected by and hosted on G2.com.
Very great for public facing videos out of the box, more difficult (but not impossible) for single sign on and private/intranet videos. Review collected by and hosted on G2.com.
Brightcove is a one-stop solution for all video related solution. You can host the video clips and have all analytics delivered about it's performance and engagement. Review collected by and hosted on G2.com.
I wish there was an easier way to setup more detailed custom reports and query via their API engine similar to Big Query. Review collected by and hosted on G2.com.
The relationship we've developed with Brightcove has been key to our success. Any time we've had challenges or questions the various teams at Brightcove (Account Execs, Tech Support, etc.) have been there to help guide our evolution. We continue to grow and refine the ways we take advantage of all the capabilities the platform offers. Review collected by and hosted on G2.com.
The UI's in some of the admin interfaces are not as clean as they could be, but I've seen continual improvement over time, and none of these UI issues have compromised our capabilities. Review collected by and hosted on G2.com.
We use this software to host and stream hundreds of videos for our eLearning content. Our error rate has dramatically decreased with our eLearning content by streaming the videos from this service rather than embedding them directly into the project. Before with the embedded videos we would sometimes have learners who were having issues with the video loading directly from the project or our own hosting, but the streaming and linking using HTML objects seems to have helped almost completely eradicate that. Review collected by and hosted on G2.com.
The UI seems to be a little dated, but with a little bit of poking around you are always able to find the features that you are looking for. There seems to be a bit of confusion sometimes with the video ID, player ID and other attributes that are required for the streaming linking to work properly. Perhaps if they were to rename them a bit more specifically it would improve this aspect of the site. Review collected by and hosted on G2.com.
Brightcove is intuitive to use and even if you're not computer-savvy makes uploading and organizing videos a breeze. Review collected by and hosted on G2.com.
My dislike is with the recent upgrades over the past year, moving from Flash to HTML5, I had to single handly recreate old players and BC's support did not assist much. There are constant upgrades to the players but no notification. So one day a feature in a player may exist, the next day it doesn't. Review collected by and hosted on G2.com.
I love the stability we have had over the last couple years. While I focus on live streaming, I have been using the platform for 10 years now at multiple jobs. Around 6 years at Cisco.
I manage all live streams from this platform. Since we changed to the new configurations, it has been flawless.
We have had stellar customer service this past year. Review collected by and hosted on G2.com.
Lack of live streaming metrics. There is a real lack of details from the platform system that should come by default. Review collected by and hosted on G2.com.
