53 Brightcove Reviews
Overall Review Sentiment for Brightcove
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We run our entire daily live broadcast through BC, along with our OTT platform for our VOD content. I love the UI of the admin site - it feels like true broadcasting software versus a web-based platform.
In addition to the UI, I greatly appreciate the relationship I've created with our Account Managers. They have been a great asset in ensuring the overall relationship between FreightWaves and Brightcove stays positive. Review collected by and hosted on G2.com.
The only downside of Brightcove is that the system is robust. Understanding the entire software (like how episodes/seasons/series are set up) was the most challenging part of Brightcove. Internally we (I) created a 'How To' document to ensure other people knew how to work the system. Review collected by and hosted on G2.com.
Gallery functionality and out-of-the-box solutions to enhance videos
Ease of upload and social publishing
Live streaming functionality is easy to use and implement
Enjoy having control of display and functionality at a user level vs developer level Review collected by and hosted on G2.com.
Navigating the folder structure is painful; users have to scroll too long and it always starts back at the top
It would be nice to clone videos - we often need them to live in 2 different folders
Analytics are not straightforward for Campaigns; it's difficult to pull reports. It would be preferred to have a more intuitive system for capturing analytics in general
I would like more case-based examples for using ads and growing revenues
In general, I feel there is a lack of understanding of some of the products available - we don't know what we don't know. It would be helpful to have more guidance on incorporating products like monetization, collaboration, etc. In taking this survey, there are products mentioned I've not heard of. Review collected by and hosted on G2.com.
Brightcove has an intuitive user interface that allows you to easily upload and manage your video content. There are many online resources and documentation to help complete more complex tasks such as integrating your ad server or creating a video playlist. Brightcove's upload and transcoding speed is also very fast and efficient. Brightcove has a great customer support team who are quick to respond and assist with any issues you are encountering. Brightcove stays up-to-date on the latest trends and technology, taking the heavy lifting off your plate. Review collected by and hosted on G2.com.
The biggest downside with using Brightcove is the performance of the Brightcove Drupal module that enables you to import and manage videos in Drupal. The module really needs to be updated to better support video libraries with a large volume of videos. The main issue with using it is that it can take 3 hours or more for videos to import to Drupal after uploading to Brightcove. This makes it difficult as a news site to quickly embed related videos into our news articles, which in turn impacts our video views and pre-roll inventory. Review collected by and hosted on G2.com.
I've noticed that Brightcove continues to add additional visibility and functionality to the core CMS product that we use every day. From a video cloud hosting perspective, we have a high confidence that Brightcove serves our needs well. Review collected by and hosted on G2.com.
Taking a step back, we seem to have felt the pain points of newer acquisitions combined with how we've implemented Brightcove Beacon specifically for our On Demand video experience through our apps. As a result, our customer experience has been relatively solid, but our back-end, behind-the-scenes support of the experience has been a bumpy experience. Review collected by and hosted on G2.com.
Easy to use, integration with CDN's tier 1, a very productive and advanced player to integrate into OTT's. The system is robust and complete. Review collected by and hosted on G2.com.
The statistics are not very manageable, not very intuitive and there is a lack of more video and audio analytics data. Review collected by and hosted on G2.com.
Whether working with sales, our account manager, or support, we receive excellent service. The platform is constantly being developed, and new tools/services added. Review collected by and hosted on G2.com.
Honestly, there is nothing that I would complain about. When there is an issue of any kind the support team work really quickly to identify the issue and provide solutions. Review collected by and hosted on G2.com.
Their video hosting solution is fairly easy to use and mostly reliable. Review collected by and hosted on G2.com.
Their customer support is appalling. If anything goes wrong, you are out of luck. Implementation is a complete disaster, we've worked with them on multiple projects on their Beacon platform, and it has gotten progressively worse. We've had multiple contacts at their company quit mid-implementation and have had products simply not launch because their engineering team cannot fix and validate QA issues that arise. They also hold you, hostage during all of this and leverage you in your renewal. Lastly, their API is insanely basic for an enterprise solution and does not support user information. When brought up to their Product team they offered a 40,000 upsell platform that they acquired that was meager at best. Avoid at all costs. Review collected by and hosted on G2.com.
Ease of uploading and platform stability. Review collected by and hosted on G2.com.
We are a calendar-based company that offers weekly seminars. More notification of upgrades would be helpful in case we need to move a program or bypass an upgrade at that time. Review collected by and hosted on G2.com.
I like that the interface is easy to look at and learn. Review collected by and hosted on G2.com.
the upload speed can take a long time with a larger file and there are frequent disruptions when Brightcove is having issues. They take a while to fix them onsite Review collected by and hosted on G2.com.
