Top 10 Bright Pattern Alternatives & Competitors

Top 10 Alternatives to Bright Pattern Recently Reviewed By G2 Community

#1

Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Bright Pattern:
• Contact Center
• Contact Center Quality Assurance
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Reviewers say compared to Bright Pattern, Genesys Cloud CX is:
Slower to reach roi
More usable
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#2

Five9
By Five9
(511)4.1 out of 5
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Categories in common with Bright Pattern:
• Call Compliance
• Contact Center
• Contact Center Quality Assurance
Get a quote
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#3

NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with Bright Pattern:
• Contact Center
• Contact Center Quality Assurance
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Reviewers say compared to Bright Pattern, NICE CXone Mpower is:
Slower to reach roi
More usable
Better at meeting requirements
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#4

Talkdesk
By Talkdesk
(2,408)4.4 out of 5
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Categories in common with Bright Pattern:
• Contact Center
• Contact Center Quality Assurance
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Reviewers say compared to Bright Pattern, Talkdesk is:
Slower to reach roi
More usable
Better at meeting requirements
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#5

Sprinklr Service
By Sprinklr
(496)4.3 out of 5
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Categories in common with Bright Pattern:
• Contact Center
• Contact Center Quality Assurance
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Reviewers say compared to Bright Pattern, Sprinklr Service is:
More expensive
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#6

3CX
By 3CX
(466)4.4 out of 5
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
Categories in common with Bright Pattern:
• Contact Center
Try for free
Reviewers say compared to Bright Pattern, 3CX is:
More usable
Easier to admin
Better at meeting requirements
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#7

Gryphon.ai
By Gryphon Networks
(431)4.1 out of 5
Gryphon automatically captures and analyzes all sales activity from any phone and turns it into actionable insight. Understand the behaviors that get results with 100 % accuracy through real time visibility into your rep’s phone -based activity from any location. Our targeted speech analytics identifies the techniques and phrases used by your top performers allowing sales leaders to raise the performance of every rep on their team.
Categories in common with Bright Pattern:
• Call Compliance
• Contact Center Quality Assurance
Reviewers say compared to Bright Pattern, Gryphon.ai is:
Slower to reach roi
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#8

Aircall
By Aircall
(1,180)4.3 out of 5
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
Categories in common with Bright Pattern:
• Contact Center
Try for free
Reviewers say compared to Bright Pattern, Aircall is:
More usable
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#9

UJET
By UJET
(1,079)4.7 out of 5
UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.
Categories in common with Bright Pattern:
• Contact Center
Get a quote
Reviewers say compared to Bright Pattern, UJET is:
Slower to reach roi
More usable
Easier to set up
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#10

Aloware
By Aloware
(590)4.2 out of 5
Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of customers via call, text, email and social, automate workflows, and get better leads fast and easy. Power Dialer eliminates unnecessary leads from your list and dials all the numbers automatically. Reach up to 500 leads in one sitting, and close more deals with it. With triggers, teams can easily set up automations to make workflows more efficient.
Categories in common with Bright Pattern:
• Contact Center
• Contact Center Quality Assurance
Get a quote
Reviewers say compared to Bright Pattern, Aloware is:
Easier to admin
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