# Best Patient Engagement Software ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 404 ### Category Stats (Aug 2026) - **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,700+ Authentic Reviews - 404+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=155274&focus%5B%5D=1824&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612) Highlighted products: Birdeye, Weave, ModMed, Curogram, eClinicalWorks, NexHealth, Adit, and Pabau Practice Management. Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=curogram&focus%5B%5D=eclinicalworks&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management) **Sponsored** ### Envoy Workplace Envoy Workplace is the platform that helps you run every part of the office experience clearly, securely, and without the complexity. From desk and room booking to delivery management and occupancy insights, and trusted by over 16,000 businesses worldwide, Envoy brings people, spaces, and data together in one system built to scale. With intuitive tools employees actually enjoy using, Envoy Workplace makes it easy to navigate the office, find coworkers, and get work done while giving you the visibility to optimize space, automate tasks, and keep every location compliant and secure. Unlike disconnected tools or patchwork systems, Envoy delivers accurate, unified data across all your spaces—so you can make smarter decisions, support your teams, and power a workplace where people thrive. Learn more at envoy.com. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-01T23%3A46%3A35Z&secure%5Bdisplayable_resource_id%5D=2687&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=150290&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=150290&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement&secure%5Btoken%5D=a61bab34eb2280207a5fb31e6871b9f03f02489be1d4f9df9e9096813f504068&secure%5Burl%5D=https%3A%2F%2Fenvoy.com%2Fdemo-g2-space-management&secure%5Burl_type%5D=book_demo) ### [Birdeye](https://www.g2.com/pt/products/birdeye/reviews) A Birdeye cria agentes de IA para marcas com múltiplas localizações — confiada pelas maiores marcas empresariais globalmente, incluindo Sutter Health, Aspen Dental, Sun Auto e Caesars Entertainment. Nós fornecemos colegas de trabalho de IA em cada local — para marketing, operações e experiência do cliente — que realizam os trabalhos que seu negócio precisa, empregando múltiplos agentes que trabalham juntos para conquistar visibilidade de IA, converter demanda e entregar uma experiência consistente ao cliente. Colegas de Trabalho de IA → Realizam os Trabalhos Jay (marketing), Robin (operações) e Myna (experiência do cliente) gerenciam o trabalho em suas localizações — desde visibilidade em buscas de IA, avaliações, listagens e redes sociais, até recepção e agendamento de compromissos, passando por pesquisas, emissão de tickets e insights. Você não está comprando funcionalidades. Você está adicionando pessoal de IA a cada local. Assim, o trabalho é realizado em cada local — sem sobrecarregar sua equipe. Agentes → Realizam o Trabalho Cada colega de trabalho emprega múltiplos agentes que trabalham juntos para completar um trabalho. A forma como esses agentes trabalham é o que nos diferencia. A maioria dos softwares informa o que está acontecendo; nossos agentes decidem o que fazer — e fazem, com sua aprovação. Eles consolidam todos os sinais em cada local, seja na Birdeye ou em uma de suas mais de 3.000 integrações; raciocinam com a voz da sua marca e o contexto da indústria; e agem — juntos — para impulsionar o resultado. Assim, uma avaliação, uma campanha, uma chamada perdida se tornam um resultado finalizado, não uma tarefa parada em um painel. Pronto para Empresas → Construído para Escala SSO, registro de auditoria, HIPAA, SOC 2 e GDPR. Acesso baseado em funções, aprovações em camadas e relatórios a nível de localização dão às equipes corporativas e locais o controle de que precisam. Assim, você mantém o controle enquanto a IA lida com a execução em centenas de locais. Com equipes nos EUA, Reino Unido, Austrália e Índia, a Birdeye está redefinindo como as empresas vencem localmente em escala. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,068 #### How Do G2 Users Rate Birdeye? - **Gerenciamento de fluxo de trabalho:** 8.8/10 (Category avg: 8.9/10) - **the product tem sido um bom parceiro comercial?:** 9.4/10 (Category avg: 8.7/10) - **Gestão da Satisfação do Paciente:** 9.0/10 (Category avg: 8.5/10) - **Comunicação com o paciente:** 8.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Birdeye? - **Vendedor:** [Birdeye](https://www.g2.com/pt/sellers/birdeye) - **Website da Empresa:** www.birdeye.com - **Ano de Fundação:** 2012 - **Localização da Sede:** Palo Alto, CA - **Twitter:** @BirdEye\_ 5,232 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website) 1,442 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Proprietário, Gerente de Marketing - **Top Industries:** Hospital e Cuidados de Saúde, Imóveis - **Company Size:** 47% Small, 34% Medium #### What Do G2 Reviewers Say About Birdeye? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham o Birdeye incrivelmente **fácil de usar** , apreciando a configuração intuitiva e a navegação fluida para gerenciar avaliações. - Os usuários valorizam a **facilidade de uso** do Birdeye, achando a navegação e o gerenciamento de avaliações diretos e eficientes. - Os usuários valorizam os recursos de **gestão de avaliações amigável** do Birdeye, melhorando a comunicação e a reputação sem esforço. - Os usuários elogiam o **excelente suporte ao cliente** da Birdeye, garantindo uma integração suave e grande sucesso na implementação. - Os usuários apreciam a **facilidade de uso e conveniência** do Birdeye, especialmente para gerenciar avaliações e comunicação com pacientes. ##### Cons - Os usuários observam as **funcionalidades ausentes** no Birdeye, desejando integração com o TikTok e outras melhorias. - Os usuários observam que a **interface lenta e as melhorias necessárias de IA** do Birdeye impactam a eficiência e a experiência de atendimento ao cliente. - Os usuários acham **confuso gerenciar avaliações** de forma eficaz devido a problemas de integração e usabilidade do painel. - Os usuários observam uma **curva de aprendizado** com a interface do Birdeye que pode desafiar aqueles menos familiarizados com tecnologia. - Os usuários acham que os **recursos limitados** do Birdeye carecem de ferramentas abrangentes e integrações necessárias para uma experiência melhor. #### What Are Recent G2 Reviews of Birdeye? **["Salvador da Pátria da Gestão de Reputação!"](https://www.g2.com/pt/survey_responses/birdeye-review-8930451)** **Rating:** 5.0/5.0 stars _— Lisbeth M._ [Read full review](https://www.g2.com/pt/survey_responses/birdeye-review-8930451) **["Voltamos para Birdeye por um Motivo"](https://www.g2.com/pt/survey_responses/birdeye-review-13192521)** **Rating:** 5.0/5.0 stars _— Terry Lind S._ [Read full review](https://www.g2.com/pt/survey_responses/birdeye-review-13192521) #### What Are G2 Users Discussing About Birdeye? - [O que torna o Birdeye uma ferramenta preferida para empresas que buscam melhorar sua reputação online e gestão de feedback de clientes?](https://www.g2.com/pt/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [Para que serve o Birdeye?](https://www.g2.com/pt/discussions/what-is-birdeye-used-for) - 1 comment - [As avaliações do BirdEye são falsas?](https://www.g2.com/pt/discussions/are-birdeye-reviews-fake) - 3 comments - [How much is BirdEye monthly?](https://www.g2.com/pt/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/pt/discussions/what-does-birdeye-cost) - 1 comment ### [Weave](https://www.g2.com/pt/products/weave-weave/reviews) Weave é a plataforma de experiência tudo-em-um para empresas de saúde de pequeno e médio porte. Desde a primeira chamada telefônica até a fatura final e cada ponto de contato intermediário, Weave conecta toda a jornada do cliente. As soluções de software da Weave transformam como os provedores de saúde locais atraem, comunicam-se e engajam pacientes para expandir sua prática. **Average Rating:** 4.6/5.0 **Total Reviews:** 416 #### How Do G2 Users Rate Weave? - **Gerenciamento de fluxo de trabalho:** 9.4/10 (Category avg: 8.9/10) - **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 8.7/10) - **Gestão da Satisfação do Paciente:** 9.2/10 (Category avg: 8.5/10) - **Comunicação com o paciente:** 9.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Weave? - **Vendedor:** [Weave](https://www.g2.com/pt/sellers/weave) - **Website da Empresa:** www.getweave.com - **Ano de Fundação:** 2008 - **Localização da Sede:** Lehi, Utah - **Twitter:** @getweave 2,008 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea2a371b80dc4fd1e4ae27c8a4302d1cd659f95b6534780b38a609f2bbb4b387&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1271877%2F&secure%5Burl_type%5D=linkedin_company_website) 1,173 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Escritório, Proprietário - **Top Industries:** Prática Médica, Hospital e Cuidados de Saúde - **Company Size:** 91% Small, 7% Medium #### What Do G2 Reviewers Say About Weave? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham a **facilidade de uso** do Weave excepcional, tornando a configuração e as operações diárias intuitivas e eficientes. - Os usuários consideram os **recursos de comunicação** do Weave inestimáveis, permitindo uma interação e atualizações contínuas com pacientes e membros da equipe. - Os usuários adoram a **conveniência das mensagens de texto** com o Weave, melhorando a comunicação com os pacientes sem esforço. - Os usuários valorizam as **ferramentas de comunicação convenientes** do Weave, melhorando a interação com os pacientes e agilizando o fluxo de trabalho de forma eficaz. - Os usuários acham a **comunicação por mensagens de texto** do Weave incrivelmente conveniente, permitindo interações com pacientes sem interrupções e compartilhamento eficiente de informações. ##### Cons - Os usuários frequentemente enfrentam **problemas técnicos** com o Weave, particularmente com dificuldades na entrega de mensagens e na configuração de árvore telefônica. - Os usuários experimentam **notificações com falhas** para mensagens de equipe, levando a problemas com funcionalidade e facilidade de uso. - Os usuários enfrentam **problemas de comunicação** com o Weave, levando à frustração dos pacientes e ineficiências de marketing. - Os usuários relatam **problemas de conectividade** com o Weave, incluindo atrasos e problemas de sincronização que dificultam a operação contínua. - Os usuários sentem que os **recursos limitados** restringem a funcionalidade, particularmente nas capacidades de agendamento e pacotes. #### What Are Recent G2 Reviews of Weave? **["Mensagens em Tempo Real Transformam a Comunicação no Escritório"](https://www.g2.com/pt/survey_responses/weave-review-12181652)** **Rating:** 5.0/5.0 stars _— Kelly ._ [Read full review](https://www.g2.com/pt/survey_responses/weave-review-12181652) **["Excelente desenvolvimento de recursos; muito útil e integral para nossas operações."](https://www.g2.com/pt/survey_responses/weave-review-9471547)** **Rating:** 4.0/5.0 stars _— Craig E._ [Read full review](https://www.g2.com/pt/survey_responses/weave-review-9471547) #### What Are G2 Users Discussing About Weave? - [O Weave está em conformidade com a HIPAA?](https://www.g2.com/pt/discussions/is-weave-hipaa-compliant) - 2 comments - [Quanto custa o tratamento dental com fio dental?](https://www.g2.com/pt/discussions/how-much-is-weave-dental) - 2 comments - [What does the company weave do?](https://www.g2.com/pt/discussions/weave-what-does-the-company-weave-do) - 2 comments - [O que é weave dental?](https://www.g2.com/pt/discussions/what-is-weave-dental) - 2 comments ### [ModMed](https://www.g2.com/pt/products/modmed/reviews) Na ModMed®, capacitamos nossos clientes com um conjunto integrado de software e serviços impulsionados por IA, projetados para apoiar os aspectos clínicos, operacionais e financeiros de suas práticas. Nossos médicos internos colaboram de perto com nossos engenheiros de software para desenvolver soluções inteligentes e específicas para especialidades como alergia, dermatologia, gastroenterologia, ginecologia, oftalmologia, ortopedia, otorrinolaringologia, manejo da dor, cirurgia plástica, podologia e urologia — bem como centros de cirurgia ambulatorial para oftalmologia e gastroenterologia. Essa abordagem liderada por médicos nos permite incorporar uma profunda expertise no domínio médico em nossa tecnologia, ajudando a enfrentar os desafios específicos que as práticas enfrentam em uma ampla gama de especialidades. Nosso produto principal, o EMA®, um sistema de registros eletrônicos de saúde baseado em nuvem, adapta-se ao estilo de prática de cada médico, lembrando preferências e sugerindo automaticamente notas de exame e códigos de faturamento sugeridos. Quando usado em um tablet, o EMA oferece gestos especiais de toque e deslize para construir rapidamente perfis de pacientes, diagnósticos, programas de tratamento e faturamento. O EMA integra-se perfeitamente com toda a nossa gama de produtos e serviços — incluindo Gestão de Práticas, Gestão do Ciclo de Receita, Telemedicina, Gestão de Inventário e ferramentas de engajamento do paciente, como pagamentos e agendamentos online. Juntas, essas soluções formam um sistema inteligente e tudo-em-um que ajuda a eliminar silos departamentais, melhora a colaboração da equipe e aumenta a visibilidade em toda a prática. O Resultado Com nossa plataforma baseada em nuvem e capacidades móveis de tela sensível ao toque, o sistema intuitivo de ponta a ponta da ModMed ajuda os médicos a economizar tempo em tarefas administrativas e a focar mais no que é mais importante — oferecer melhores resultados aos pacientes. **Average Rating:** 4.5/5.0 **Total Reviews:** 362 #### How Do G2 Users Rate ModMed? - **Gerenciamento de fluxo de trabalho:** 8.3/10 (Category avg: 8.9/10) - **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 8.7/10) - **Gestão da Satisfação do Paciente:** 7.9/10 (Category avg: 8.5/10) - **Comunicação com o paciente:** 8.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind ModMed? - **Vendedor:** [ModMed](https://www.g2.com/pt/sellers/modmed) - **Website da Empresa:** www.modmed.com - **Ano de Fundação:** 2010 - **Localização da Sede:** Boca Raton, Florida - **Twitter:** @modmed 4,166 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e243b7154fd8c8c56a1d3b89fd30a8903023e9c3856a2d8785e5a643d15fd848&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1133049%2F&secure%5Burl_type%5D=linkedin_company_website) 2,323 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Prática, Assistente Médico - **Top Industries:** Prática Médica, Hospital e Cuidados de Saúde - **Company Size:** 46% Small, 28% Medium #### What Do G2 Reviewers Say About ModMed? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham o ModMed **excepcionalmente fácil de usar** , simplificando os fluxos de trabalho e melhorando a documentação dos pacientes em práticas de dermatologia. - Os usuários valorizam a **eficiência do ModMed** , observando fluxos de trabalho simplificados, agendamento sem complicações e operações aprimoradas em práticas de dermatologia. - Os usuários valorizam a **eficiência do fluxo de trabalho** com o ModMed, desfrutando de uma integração perfeita para EMR, faturamento e agendamento em práticas de dermatologia. - Os usuários elogiam a ModMed por seu **foco especializado em dermatologia** , aumentando significativamente a eficiência e a satisfação do usuário na prática. - Os usuários valorizam a **configuração inicial fácil** do ModMed, apreciando o tempo economizado para uma transição suave no fluxo de trabalho. ##### Cons - Os usuários enfrentam desafios com **funcionalidade deficiente do sistema** , levando a complicações no rastreamento e na precisão dos dados. - Os usuários encontram **recursos ausentes** no ModMed, incluindo personalização inadequada e funcionalidades essenciais que não atendem às suas necessidades. - Os usuários acham a **configuração difícil** do ModMed exigente, especialmente para novos usuários que navegam por fluxos de trabalho complexos. - Os usuários acham os recursos do ModMed **limitados e subdesenvolvidos** , muitas vezes exigindo complementos para funcionalidades essenciais e personalização. - Os usuários acham os recursos de **relatórios inadequados** frustrantes, pois a correspondência de dados e as atualizações oportunas são frequentemente problemáticas. #### What Are Recent G2 Reviews of ModMed? **["EHR Fácil de Usar e Confiável Que Mantém a Documentação Eficiente"](https://www.g2.com/pt/survey_responses/modmed-review-12939506)** **Rating:** 4.5/5.0 stars _— Alisha J._ [Read full review](https://www.g2.com/pt/survey_responses/modmed-review-12939506) **["Plataforma ModMed Tudo-em-Um Que Simplifica o Check-In e Economiza Tempo"](https://www.g2.com/pt/survey_responses/modmed-review-12914418)** **Rating:** 5.0/5.0 stars _— Berenice A._ [Read full review](https://www.g2.com/pt/survey_responses/modmed-review-12914418) #### What Are G2 Users Discussing About ModMed? - [What do you like most about ModMed for healthcare management, and what would you suggest improving?](https://www.g2.com/pt/discussions/what-do-you-like-most-about-modmed-for-healthcare-management-and-what-would-you-suggest-improving) - [Para que serve o ModMed?](https://www.g2.com/pt/discussions/what-is-modmed-used-for) - 1 comment - [What is Modmed boost?](https://www.g2.com/pt/discussions/what-is-modmed-boost) - 1 comment - [What is EMA software?](https://www.g2.com/pt/discussions/what-is-ema-software) - [What is EMA modernizing medicine?](https://www.g2.com/pt/discussions/what-is-ema-modernizing-medicine) ### [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been a trusted partner in the healthcare industry since 1999, with over 180,000 physicians and more than one million medical professionals using their solutions. eCW EMR is a comprehensive, secure, scalable, intelligent cloud solution that allows providers to access their data from anywhere at any time. It features cutting-edge technology that help you develop processes and strategies to improve office efficiencies. These “AI assistants” include PRISMA, a health information search engine that brings together patient records from a variety of healthcare systems; Scribe, an automated documentation tool that saves time and enhances accuracy; and Eva, a virtual assistant that gives providers access to patient histories, health records, and scheduling at the point of care. These features streamline workflows and automate administrative tasks so providers can focus more on patient care. eCW RCM and billing services allow healthcare providers to streamline billing processes and improve their bottom line. Whether providers manage their billing in-house or outsource it to eCW, they can be assured of high-quality services and achieve up to a 98% or higher first-pass acceptance rate. The in-office billing solutions provide increased control over the billing process, improved accuracy and efficiency, and reduced costs associated with outsourcing. Providers can also automate their billing solutions using bots, which can help reduce administrative burdens and improve accuracy. For providers who prefer to outsource their billing, eCW services provide experienced billing professionals who use the latest technology and best practices to ensure timely and accurate billing while providing comprehensive reporting and analytics to help providers manage their revenue cycle. eCW offers patient engagement tools that benefit front office staff and healthcare providers. For front office staff, online check-in and online appointment booking tools can significantly reduce administrative burdens and improve patient satisfaction. For healthcare providers, tools such as Patient Portal, Messenger, healow Pay, and telehealth can improve care coordination, enhance the patient experience, and provide virtual care options. With the rise of Value-Based Care, the healthcare industry has shifted its focus from quantity to quality of care. Providers are now incentivized to deliver high-quality care that produces positive patient outcomes rather than focusing on more services. This shift has also created new challenges, particularly in care coordination, coding, and population health management. eCW bridges these gaps by offering tools including HEDIS, Chronic Care Management, Transition Care Management, Care Plan Oversight, and Remote Patient Monitoring, enabling providers to better manage patient populations, and improve care coordination. These tools help providers deliver high-quality care that meets the needs of both patients, providers, and payers, positioning them for success in the Value-Based Care landscape. eCW offers a comprehensive suite of healthcare IT solutions that help providers deliver high-quality care while improving practice efficiency and revenue cycle management. **Average Rating:** 3.7/5.0 **Total Reviews:** 158 #### How Do G2 Users Rate eClinicalWorks? - **Workflow Management:** 8.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.9/10 (Category avg: 8.5/10) - **Patient Communications:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind eClinicalWorks? - **Seller:** [eClinicalWorks](https://www.g2.com/sellers/eclinicalworks) - **Year Founded:** 1999 - **HQ Location:** Westborough, MA - **Twitter:** @eClinicalWorks 21,008 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8b70da2e0cc30cf0df789afc18ebf61eb6be06aa100e36c0f242ea5068897db&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21867%2F&secure%5Burl_type%5D=linkedin_company_website) 5,417 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Medical Assistant - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 52% Small, 32% Medium #### What Do G2 Reviewers Say About eClinicalWorks? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of eClinicalWorks, finding it user-friendly and efficient for their needs. - Users appreciate the **easy-to-use interface** of eClinicalWorks, enhancing workflow and focus with helpful features. - Users appreciate the **easy accessibility** of eClinicalWorks, enhancing focus and efficiency in small businesses. - Users value the **efficient appointment scheduling** with eClinicalWorks, keeping all medical documents updated and accessible. - Users appreciate the **booking ease** of eClinicalWorks, ensuring seamless appointment scheduling and up-to-date documents. ##### Cons - Users find the **slow loading times** of eClinicalWorks frustrating, impacting productivity and overall experience during multitasking. - Users experience **slow performance** with eClinicalWorks, often facing lags and frequent automatic logouts while multitasking. - Users experience **system instability** with eClinicalWorks, facing lag and automatic logouts that hinder multitasking efficiency. - Users often face **technical issues** with eClinicalWorks, experiencing lagging, automatic logouts, and inefficient updates. - Users often face **login issues** , including automatic logouts and frustrating lag times affecting their workflow. #### What Are Recent G2 Reviews of eClinicalWorks? **["Versatile EHR for Clinical Operations, Care Coordination, and Population Health"](https://www.g2.com/survey_responses/eclinicalworks-review-12750469)** **Rating:** 4.5/5.0 stars _— Reneisha H._ [Read full review](https://www.g2.com/survey_responses/eclinicalworks-review-12750469) **["Comprehensive EHR Solution, Streamlines Workflows Efficiently"](https://www.g2.com/survey_responses/eclinicalworks-review-13094240)** **Rating:** 4.5/5.0 stars _— Akash C._ [Read full review](https://www.g2.com/survey_responses/eclinicalworks-review-13094240) #### What Are G2 Users Discussing About eClinicalWorks? - [What is eClinicalWorks used for?](https://www.g2.com/discussions/what-is-eclinicalworks-used-for) ### [Curogram](https://www.g2.com/pt/products/curogram/reviews) Curogram é uma plataforma de comunicação e engajamento de pacientes tudo-em-um, compatível com HIPAA, que se integra perfeitamente com praticamente qualquer Registro Médico Eletrônico (EMR). Projetada para consultórios médicos, ela simplifica as operações da recepção, aumenta a receita e melhora significativamente a experiência do paciente. **Average Rating:** 4.8/5.0 **Total Reviews:** 99 #### How Do G2 Users Rate Curogram? - **Gerenciamento de fluxo de trabalho:** 9.6/10 (Category avg: 8.9/10) - **the product tem sido um bom parceiro comercial?:** 9.8/10 (Category avg: 8.7/10) - **Gestão da Satisfação do Paciente:** 9.6/10 (Category avg: 8.5/10) - **Comunicação com o paciente:** 9.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Curogram? - **Vendedor:** [Curogram](https://www.g2.com/pt/sellers/curogram) - **Website da Empresa:** curogram.com - **Ano de Fundação:** 2016 - **Localização da Sede:** Newport Beach, US - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d09b4a4a7f04f42a3deeb85c95960cfa03a885a7345453c7a57b3c4219456cc4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcurogram%2F&secure%5Burl_type%5D=linkedin_company_website) 97 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Escritório - **Top Industries:** Prática Médica, Hospital e Cuidados de Saúde - **Company Size:** 73% Small, 11% Medium #### What Do G2 Reviewers Say About Curogram? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do Curogram, melhorando a comunicação com os pacientes e agilizando as operações diárias de forma eficaz. - Os usuários apreciam a **comunicação eficiente com pacientes** do Curogram, que simplifica os fluxos de trabalho e melhora o engajamento. - Os usuários valorizam o Curogram por sua **comunicação simples e eficaz com os pacientes** , melhorando o engajamento e simplificando os fluxos de trabalho sem esforço. - Os usuários apreciam a **comunicação eficiente** facilitada pelo Curogram, melhorando os fluxos de trabalho e reduzindo a dependência de chamadas telefônicas. - Os usuários valorizam o **suporte ao cliente responsivo** da Curogram, que melhora sua experiência e simplifica as comunicações. ##### Cons - Os usuários enfrentam **problemas de envio de mensagens** com o Curogram, incluindo erros de roteamento de mensagens e falta de capacidade de chamadas telefônicas que dificultam a comunicação. - Os usuários expressam preocupação com **relatórios inadequados** , citando personalização e integração limitadas que afetam a utilidade geral. - Os usuários enfrentam **problemas de mensagens** com o Curogram, incluindo atrasos e mensagens enviadas para o destinatário errado, o que atrapalha o fluxo de trabalho e a comunicação. - Os usuários destacam a **pobre integração** , observando dificuldades com a compatibilidade do EMR e a necessidade de melhorar os fluxos de trabalho entre plataformas. - Os usuários observam **capacidades de relatório fracas** , pois muitas funções requerem suporte, limitando o autoatendimento eficiente e a integração. #### What Are Recent G2 Reviews of Curogram? **["Comunicação com Pacientes Sem Esforço, Precisa de Melhor Integração"](https://www.g2.com/pt/survey_responses/curogram-review-12793642)** **Rating:** 5.0/5.0 stars _— Kevin M._ [Read full review](https://www.g2.com/pt/survey_responses/curogram-review-12793642) **["Comunicação Simplificada com Pacientes e Integração Sem Costura, bem como Resolução Rápida de Problemas"](https://www.g2.com/pt/survey_responses/curogram-review-12667095)** **Rating:** 5.0/5.0 stars _— Michelle M._ [Read full review](https://www.g2.com/pt/survey_responses/curogram-review-12667095) ### [Adit](https://www.g2.com/pt/products/adit/reviews) Adit é uma plataforma de gerenciamento de práticas totalmente integrada que simplifica operações, comunicação e engajamento de pacientes em todo o setor de saúde. Com recursos avançados de VoIP, como Identificação de Chamadas de Pacientes, Acesso Móvel, Mensagens de Texto para Chamadas Perdidas e Comunicação com Um Número, as equipes permanecem conectadas. Os Formulários Digitais inteligentes da Adit sincronizam com EHRs, são atribuídos automaticamente com base no tipo de consulta e acionam lembretes de histórico médico. Os pagamentos são simplificados com planos flexíveis, Texto-para-Pagar e lançamento automático no livro razão. O recall de pacientes é otimizado com lembretes automáticos, envio de mensagens em massa e campanhas de e-mail. As análises revelam tendências de não comparecimento, lacunas de recall e insights de receita. As verificações de seguro são automatizadas, a Adit puxa agendas, coleta informações de pacientes faltantes e sincroniza dados no arquivo do paciente. Com fluxos de trabalho personalizáveis, fluxos de chamadas e rastreamento de aceitação de tratamento, a Adit traz clareza à complexidade e ajuda as práticas a crescerem com confiança. É hora de trocar todas as suas ferramentas de gerenciamento de práticas por uma só. **Average Rating:** 4.8/5.0 **Total Reviews:** 94 #### How Do G2 Users Rate Adit? - **Gerenciamento de fluxo de trabalho:** 9.4/10 (Category avg: 8.9/10) - **the product tem sido um bom parceiro comercial?:** 9.3/10 (Category avg: 8.7/10) - **Gestão da Satisfação do Paciente:** 9.4/10 (Category avg: 8.5/10) - **Comunicação com o paciente:** 9.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind Adit? - **Vendedor:** [Adit](https://www.g2.com/pt/sellers/adit) - **Ano de Fundação:** 2013 - **Localização da Sede:** Remote, US - **Twitter:** @aditadv 100 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c7f2cf42076586352a6ec09a6af8fe929841a040ebdd44c19c388074fdbae376&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9319466&secure%5Burl_type%5D=linkedin_company_website) 562 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Escritório, Dentista - **Top Industries:** Hospital e Cuidados de Saúde, Saúde, Bem-estar e Fitness - **Company Size:** 82% Small, 4% Medium #### What Do G2 Reviewers Say About Adit? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários elogiam o Adit por sua **facilidade de uso** , melhorando a comunicação com os pacientes e agilizando o agendamento de consultas de forma fluida. - Os usuários valorizam o Adit por sua **comunicação eficaz com os pacientes** , melhorando as conexões e agilizando significativamente os fluxos de trabalho do escritório. - Os usuários apreciam o Adit por suas **ferramentas de comunicação fantásticas** , que melhoram o engajamento dos pacientes e agilizam o gerenciamento de consultas. - Os usuários valorizam o Adit por sua **comunicação aprimorada com os pacientes** , melhorando as confirmações de consultas e reduzindo efetivamente as faltas. - Os usuários valorizam muito a **comunicação eficaz por mensagens** do Adit, melhorando significativamente o engajamento dos pacientes e o agendamento de consultas. ##### Cons - Os usuários enfrentaram **problemas técnicos** com o Adit, incluindo problemas de integração e limitações no processamento de pagamentos que prejudicam a produtividade. - Os usuários acham que o Adit tem **recursos limitados** , faltando funcionalidades essenciais que eles anteriormente apreciavam, causando inconveniência e custos adicionais. - Os usuários relatam **problemas de mensagens** com o Adit, levando a textos acidentais e ocasionais falhas que interrompem a comunicação. - Os usuários acham a **usabilidade do sistema inconsistente** e sugerem melhorias para uma experiência mais intuitiva e melhor suporte. - Os usuários enfrentam **problemas de chamadas** com o Adit, incluindo falhas e estática que interrompem as operações diárias e a comunicação. #### What Are Recent G2 Reviews of Adit? **["Adit é incrível!"](https://www.g2.com/pt/survey_responses/adit-review-12921822)** **Rating:** 5.0/5.0 stars _— Courtney L._ [Read full review](https://www.g2.com/pt/survey_responses/adit-review-12921822) **["Adit: Atendimento ao Cliente Excepcional e Comunicação Sem Falhas"](https://www.g2.com/pt/survey_responses/adit-review-13148044)** **Rating:** 5.0/5.0 stars _— Jennifer H._ [Read full review](https://www.g2.com/pt/survey_responses/adit-review-13148044) #### What Are G2 Users Discussing About Adit? - [Para que serve o Adit?](https://www.g2.com/pt/discussions/what-is-adit-used-for) ### [NexHealth](https://www.g2.com/pt/products/nexhealth/reviews) A NexHealth é a plataforma de experiência do paciente que oferece verdadeira automação de práticas. Ajudamos você a eliminar as tarefas tediosas que desaceleram sua equipe e as mantêm presas à recepção. Nossa tecnologia proprietária Synchronizer sincroniza diretamente com seu sistema de registros de saúde em tempo real, com atualizações aparecendo em segundos, não minutos ou horas. Essa sincronização única e confiável significa que você pode realmente automatizar cada etapa da jornada do paciente, desde a marcação até o pagamento, sem os erros e atrasos comuns em outras plataformas. Nosso software de agendamento de pacientes ajuda você a preencher o calendário sem intermináveis chamadas telefônicas. O agendamento online em tempo real permite que os pacientes agendem 24/7, enquanto nossa Lista de Espera automatizada preenche cancelamentos de última hora em minutos. Traga os pacientes de volta para o cuidado que precisam com mensagens de recall automatizadas. Nossos links exclusivos de Agendamento com 1 Clique facilitam para os pacientes agendarem retornos via SMS ou e-mail sem um portal do paciente, economizando horas de contato manual para sua equipe e encantando os pacientes com menos etapas para marcar uma consulta. Gerencie todo o seu processo de admissão de pacientes com nosso software de formulários digitais compatível com HIPAA, que elimina a necessidade de papelada e entrada manual de dados. Digitalizamos seus formulários existentes para você ou você pode facilmente criar os seus próprios com o poderoso construtor de formulários. Capture todos os dados que você precisa - desde consentimento, histórico, pagamentos e mais. As informações do paciente são sincronizadas automaticamente com o registro no seu EHR, economizando horas de tempo e reduzindo erros de dados. Mantenha-se no cronograma com pacientes que chegam com seus formulários de admissão já preenchidos, enviando os formulários corretos automaticamente antes de cada consulta. Em seguida, a NexHealth ajuda você a eliminar o "telefone sem fio" com um conjunto abrangente de comunicação com o paciente. Automatize tudo, desde sequências personalizáveis de lembretes de consultas que reduzem faltas até solicitações de avaliação após consultas que aumentam sua reputação online usando feedback dos seus pacientes mais satisfeitos. Nossa mensagem bidirecional compatível com HIPAA permite que sua equipe envie mensagens de texto diretamente para os pacientes, acabando de vez com o "telefone sem fio". Finalmente, receba pagamentos mais rapidamente com terminais no consultório e solicitações de pagamento digital que sincronizam com seu livro razão do EHR. Você pode cobrar saldos pendentes com solicitações de pagamento simples por texto e e-mail que tornam conveniente para os pacientes pagarem. O Ledger Sync mostra instantaneamente quem tem saldo e posta automaticamente os pagamentos de volta ao registro do paciente com a atribuição correta de provedor e procedimento, economizando horas valiosas de tempo administrativo toda semana. Liberte sua equipe de tarefas repetitivas para que possam se concentrar no que mais importa: os pacientes. Comece com faturamento flexível, mês a mês, e sem contratos de longo prazo. **Average Rating:** 4.8/5.0 **Total Reviews:** 127 #### How Do G2 Users Rate NexHealth? - **Gerenciamento de fluxo de trabalho:** 9.3/10 (Category avg: 8.9/10) - **the product tem sido um bom parceiro comercial?:** 9.6/10 (Category avg: 8.7/10) - **Gestão da Satisfação do Paciente:** 9.5/10 (Category avg: 8.5/10) - **Comunicação com o paciente:** 9.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind NexHealth? - **Vendedor:** [Nex Health](https://www.g2.com/pt/sellers/nex-health) - **Website da Empresa:** nexhealth.com - **Ano de Fundação:** 2017 - **Localização da Sede:** San Francisco, California - **Twitter:** @nexhealthHQ 2,139 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dfaa14535ea9887ca2b7523601d44f57d67684c29ffabf3887e8c9fb4fb14ba2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5366106%2F&secure%5Burl_type%5D=linkedin_company_website) 190 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Escritório, Dentista - **Top Industries:** Hospital e Cuidados de Saúde, Prática Médica - **Company Size:** 90% Small, 9% Medium #### What Do G2 Reviewers Say About NexHealth? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do NexHealth, facilitando a comunicação sem interrupções e o processamento eficiente de pagamentos. - Os usuários elogiam o **suporte ao cliente responsivo** da NexHealth, apreciando a assistência rápida e soluções de comunicação eficazes. - Os usuários valorizam as **ferramentas de comunicação eficazes** da NexHealth, melhorando significativamente a eficiência e a interação com os pacientes nas práticas. - Os usuários apreciam a **conveniência dos formulários online** com a NexHealth, aumentando a eficiência na gestão das interações com os pacientes. - Os usuários valorizam a **facilidade de comunicação com pacientes** com a NexHealth, melhorando os relacionamentos e facilitando interações eficazes. ##### Cons - Os usuários enfrentam **problemas de mensagens** com o NexHealth, experimentando inconveniências e ineficiências devido à falta de automação e navegação complexa. - Os usuários frequentemente enfrentam **problemas técnicos** como atrasos e problemas de sincronização, impactando a eficiência do checkout e a experiência do usuário. - Os usuários encontram **recursos limitados** no NexHealth, tornando as tarefas complicadas e exigindo várias soluções alternativas para eficiência. - Os usuários acham o **gerenciamento de compromissos difícil** devido à navegação complicada e à falta de geração automática de mensagens. - Os usuários frequentemente enfrentam **problemas de sincronização de calendário** que resultam em informações ausentes e dificuldades técnicas. #### What Are Recent G2 Reviews of NexHealth? **["Solução de Prática Odontológica Amigável e que Economiza Tempo"](https://www.g2.com/pt/survey_responses/nexhealth-review-13187028)** **Rating:** 5.0/5.0 stars _— Kelsie H._ [Read full review](https://www.g2.com/pt/survey_responses/nexhealth-review-13187028) **["Opções Flexíveis de Seguro, Cartão de Crédito e Mensagens na Nexhealth"](https://www.g2.com/pt/survey_responses/nexhealth-review-12954504)** **Rating:** 4.0/5.0 stars _— Shawn M._ [Read full review](https://www.g2.com/pt/survey_responses/nexhealth-review-12954504) #### What Are G2 Users Discussing About NexHealth? - [How do you use Nexhealth?](https://www.g2.com/pt/discussions/how-do-you-use-nexhealth) - [How many employees does NexHealth have?](https://www.g2.com/pt/discussions/how-many-employees-does-nexhealth-have) - [Is NexHealth secure?](https://www.g2.com/pt/discussions/is-nexhealth-secure) - [What does NexHealth do?](https://www.g2.com/pt/discussions/what-does-nexhealth-do) ### [Pabau Practice Management](https://www.g2.com/de/products/pabau-practice-management/reviews) Pabau ist die All-in-One-Praxismanagement-Plattform, die entwickelt wurde, um Gesundheitskliniken und Med-Spas dabei zu helfen, intelligenter zu arbeiten, schneller zu wachsen und herausragende Kundenbetreuung zu bieten. Vertraut von über 3500 Praxen weltweit, fungiert Pabau als Ihre Missionskontrolle – es kombiniert leistungsstarke umsatzsteigernde Werkzeuge mit intelligenten Automatisierungen, die Zeit sparen und den Verwaltungsaufwand reduzieren. Von integrierten Zahlungen und Kartenzahlungen bis hin zu EMRs, Diagrammen, Kalendern, Online-Buchungen, Bestandsverfolgung und Vorher-Nachher-Foto-Speicherung – alles, was Sie brauchen, ist an einem Ort. Automatisieren Sie Vor- und Nachsorge-E-Mails, senden Sie Terminerinnerungen per SMS oder E-Mail, verwalten Sie Ihren Ruf und führen Sie mühelos Multi-Standort-Betriebe. Mit Pabau verbringen Sie weniger Zeit mit Verwaltung und mehr Zeit damit, das zu tun, was Sie am besten können – während Ihr Marketing im Hintergrund läuft. **Average Rating:** 4.7/5.0 **Total Reviews:** 313 #### How Do G2 Users Rate Pabau Practice Management? - **Workflow-Verwaltung:** 9.3/10 (Category avg: 8.9/10) - **War the product ein guter Geschäftspartner?:** 9.0/10 (Category avg: 8.7/10) - **Management der Patientenzufriedenheit:** 9.2/10 (Category avg: 8.5/10) - **Patientenkommunikation:** 9.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind Pabau Practice Management? - **Verkäufer:** [Pabau](https://www.g2.com/de/sellers/pabau) - **Gründungsjahr:** 2012 - **Hauptsitz:** London, England - **Twitter:** @PabauCRM 653 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1e62291661305829baabe76291111dfe0d0442e9aff3494b1e26cb6ab61abac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpabau-ltd%2F&secure%5Burl_type%5D=linkedin_company_website) 167 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Direktor, Arzt - **Top Industries:** Medizinische Praxis, Gesundheit, Wellness und Fitness - **Company Size:** 99% Small, 1% Medium #### What Do G2 Reviewers Say About Pabau Practice Management? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer loben den **erstaunlichen Kundensupport** von Pabau und heben ihr echtes Engagement für den Erfolg und die Unterstützung der Benutzer hervor. - Benutzer finden Pabau Practice Management **unglaublich einfach zu bedienen** , da es mühelos mehrere Funktionen für Bequemlichkeit integriert. - Benutzer finden das Team bei Pabau **sehr hilfsbereit** , was ein reibungsloses Onboarding-Erlebnis mit umfassender Unterstützung gewährleistet. - Benutzer loben die **außergewöhnliche Unterstützung durch das Personal** bei Pabau und heben deren Engagement und gründliche Hilfe bei der Erfüllung von Geschäftsanforderungen hervor. - Benutzer schätzen die **breite Palette benutzerfreundlicher Funktionen** in Pabau Practice Management, die die Klinikabläufe verbessern. ##### Cons - Benutzer haben gelegentlich **technische Probleme** , einschließlich Systemfehlern und Störungen, die ihre Erfahrung mit Pabau beeinträchtigen können. - Benutzer finden die Einrichtung **etwas verwirrend** , schätzen jedoch das hilfsbereite Personal und die regelmäßige Anleitung durch den Prozess. - Benutzer finden die **schwierige Einrichtung** des Pabau Praxismanagements frustrierend, trotz hilfsbereitem Personal und laufender Unterstützung. - Benutzer finden den **schwierigen Lernprozess** mit Pabau herausfordernd, insbesondere mit nicht intuitiven Funktionen, die Schulung erfordern. - Benutzer finden die **begrenzten Funktionen** des Pabau Praxismanagements hinderlich für die intuitive Nutzung und benötigen zusätzliche Schulungen für Effizienz. #### What Are Recent G2 Reviews of Pabau Practice Management? **["Eine All-in-One-Plattform, die unsere Praxis kontinuierlich verbessert"](https://www.g2.com/de/survey_responses/pabau-practice-management-review-13074761)** **Rating:** 5.0/5.0 stars _— Verifizierter Benutzer in Kosmetik_ [Read full review](https://www.g2.com/de/survey_responses/pabau-practice-management-review-13074761) **["Nahtloses All-in-One-Kliniksystem mit großartigem Pabau-Support"](https://www.g2.com/de/survey_responses/pabau-practice-management-review-12789827)** **Rating:** 5.0/5.0 stars _— Nicole F._ [Read full review](https://www.g2.com/de/survey_responses/pabau-practice-management-review-12789827) #### What Are G2 Users Discussing About Pabau Practice Management? - [What do you like most about Pabau for managing your medical practice, and what improvements would you suggest?](https://www.g2.com/de/discussions/what-do-you-like-most-about-pabau-for-managing-your-medical-practice-and-what-improvements-would-you-suggest) ### [Phreesia](https://www.g2.com/products/phreesia/reviews) Phreesia’s award-winning, AI-powered platform helps practices and health systems expand capacity, streamline workflows, accelerate collections and deliver modern patient experiences—without adding staff. Trusted by 4,700 healthcare organizations: With 20+ years of experience, Phreesia powers 1 in 6 U.S. patient visits (180M+ annually) and is proven to drive measurable operational and financial improvements. Highly recommended: 9 in 10 clients would recommend Phreesia. With Phreesia, you can: • Let AI handle inbound and outbound calls so your staff doesn’t have to. Automate scheduling, prescription refills, recalls, payment outreach, referrals and more with Phreesia VoiceAI—your 24/7 AI agent. • Expand your capacity and streamline patient intake: Across our network, 85% of patients check themselves in, saving 5+ minutes of staff time per visit. Maximize front-office efficiency by digitally collecting patient information, consents and medical history and more before the visit. • Get paid more, faster with flexible payment options, including Apple Pay® and Google Pay™, online payments, payment plans, card on file and more. 80%+ of patients pay their copay at point of service with Phreesia. • Eliminate paper statements—Phreesia automatically sends patients itemized digital statements as soon as their EOB is ready, helping practices get paid 4x faster. • Make scheduling effortless by letting patients self-schedule appointments on their own time. Phreesia VoiceAI handles scheduling calls and outreach, while automated reminders reduce no-shows and Appointment Accelerator® automatically fills open slots. • Reduce denials and save staff time with automated, AI-enabled eligibility and benefits verification. Phreesia confirms coverage instantly, selects the correct copay, flags out-of-network status and gives patients visibility into their benefits—helping you prevent errors, collect sooner and improve the patient experience. Let’s face it, registration = revenue. • Acquire new patients at no added cost with MediFind—our free clinician finder helps your practice get discovered and enables patients to seamlessly book appointments through embedded self-scheduling. • Close gaps in care with our robust library of clinical screening tools and customizable patient outreach messaging options. Double the number of clinical screenings you conduct by administering them automatically with Phreesia. • Engage patients in their care and provide the modern, convenient experience they expect. Across our network, 96% of patients are satisfied with their Phreesia experience. You’ll also benefit from: Actionable analytics: Gain deeper insights into intake patterns, revenue cycle metrics, appointment workflows, clinical performance and more. Privacy and security: We’re honored to have our efforts recognized with many of the industry’s most well-known certifications, including: • HITRUST CSF Certification • Payment Card Industry Data Security Standard (PCI-DSS) Level 1 Service Provider • Security Organization Control (SOC) 2 Type 2 • PCI Point-to-Point Encryption (P2PE) “Every Phreesia product helps the business do better and generate more revenue—it’s such a beautiful rhythm. Our patient population has grown tremendously, our staff is fully utilized, and we’re able to fully engage with our patients and meet them where they want to be met. We really couldn’t do it all without Phreesia.” -Liz Galvan, Practice Manager, MyOBGYN **Average Rating:** 3.9/5.0 **Total Reviews:** 44 #### How Do G2 Users Rate Phreesia? - **Workflow Management:** 9.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.8/10 (Category avg: 8.5/10) - **Patient Communications:** 9.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Phreesia? - **Seller:** [Phreesia](https://www.g2.com/sellers/phreesia) - **Year Founded:** 2005 - **HQ Location:** Wilmington, DE - **Twitter:** @phreesia 1,542 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8a7f3916ebc8e908dadb36fcd3bec30d507f110c78ad975b0a5bb1d98ba5492&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F64726%2F&secure%5Burl_type%5D=linkedin_company_website) 1,519 employees on LinkedIn® - **Ownership:** NYSE: PHR #### Who Uses This Product? - **Who Uses This:** Office Manager - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 56% Small, 38% Medium #### What Do G2 Reviewers Say About Phreesia? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Phreesia, enjoying its user-friendly interface and efficient scheduling features. - Users appreciate the **time-saving features** of Phreesia, significantly reducing check-in durations and streamlining scheduling processes. - Users praise the **exceptional customer support** of Phreesia, noting responsiveness and proactive assistance throughout implementation and beyond. - Users value the **intuitive and customizable features** of Phreesia, enhancing patient intake and communication efficiency. - Users appreciate the **efficiency** of Phreesia, significantly reducing check-in times and enhancing overall productivity. ##### Cons - Users note a **steep learning curve** for new features and training that could be more structured and cohesive. - Users often face **technical issues** with integration and system usability, impacting efficiency and functionality negatively. - Users report a **training deficiency** with Phreesia, finding the onboarding process and materials disorganized and challenging. - Users find the **difficult setup** of Phreesia challenging, often leading to overwhelming experiences and persistent issues. - Users face **insufficient guidance** in navigating Phreesia University, making it difficult to piece together training effectively. #### What Are Recent G2 Reviews of Phreesia? **["Empowers Remote Work with Ease"](https://www.g2.com/survey_responses/phreesia-review-12113577)** **Rating:** 5.0/5.0 stars _— Maripat E._ [Read full review](https://www.g2.com/survey_responses/phreesia-review-12113577) **["Streamlined Patient Process with Ease of Use"](https://www.g2.com/survey_responses/phreesia-review-11700601)** **Rating:** 5.0/5.0 stars _— Karen H._ [Read full review](https://www.g2.com/survey_responses/phreesia-review-11700601) #### What Are G2 Users Discussing About Phreesia? - [What is phreesia check-in system?](https://www.g2.com/discussions/what-is-phreesia-check-in-system) - [What is AR management phreesia?](https://www.g2.com/discussions/what-is-ar-management-phreesia) - [What is phreesia?](https://www.g2.com/discussions/what-is-phreesia) - [What is patient intake software?](https://www.g2.com/discussions/what-is-patient-intake-software) - 1 comment ### [Zanda (formerly Power Diary)](https://www.g2.com/pt/products/zanda-formerly-power-diary/reviews) Zanda é um sistema de gestão de prática tudo-em-um, criado para economizar tempo, reduzir o estresse e manter você no controle. - Gestão de calendário: agendamento, lista de espera, lembretes automáticos de compromissos e confirmações. - Documentação: modelos de notas clínicas personalizáveis, transcrição e refinamento de sessões com IA, e formulários online. - Portal do cliente com agendamento online, opções de reagendamento e cancelamento, além de pagamentos online, acesso a faturas, formulários online e Telehealth. Aceitando solicitações de lista de espera. - Automação: faturamento, acompanhamento de compromissos, lembretes, comunicação com novos clientes e mais. - Notificações de Prática e Hub de Comunicação da Equipe, e Manual de Operações da Prática na plataforma. Desenvolvido tanto para profissionais autônomos quanto para grandes clínicas, Zanda apoia uma ampla gama de profissionais, incluindo psicólogos, fisioterapeutas, fonoaudiólogos, quiropráticos, conselheiros e outros provedores de saúde aliados. Para lhe dar tranquilidade, Zanda oferece uma Garantia de Reembolso de 12 meses e fornece suporte de primeira linha, incluindo importação de dados gratuita. Novos lançamentos: - Formulários Pontuados (melhoria dos Formulários Online) - Isso facilita o acompanhamento do progresso do cliente ao longo do tempo usando medidas de resultado padrão ou avaliações personalizadas, sem cálculos manuais ou ferramentas externas. - Relatórios de Progresso do Cliente - Os usuários obtêm uma visão rápida do progresso juntamente com a capacidade de explorar o contexto completo por trás de cada resultado, ajudando-os a se manterem informados e a tomarem decisões clínicas mais confiantes. - Relatório de Utilização do Praticante - Ele oferece aos gerentes e proprietários de práticas visibilidade imediata sobre como o tempo do praticante é utilizado, ajudando-os a identificar funcionários subutilizados, quantificar o impacto dos cancelamentos e tomar melhores decisões de agendamento e receita. **Average Rating:** 4.7/5.0 **Total Reviews:** 294 #### How Do G2 Users Rate Zanda (formerly Power Diary)? - **Gerenciamento de fluxo de trabalho:** 10.0/10 (Category avg: 8.9/10) - **the product tem sido um bom parceiro comercial?:** 9.3/10 (Category avg: 8.7/10) #### Who Is the Company Behind Zanda (formerly Power Diary)? - **Vendedor:** [Zanda](https://www.g2.com/pt/sellers/zanda) - **Website da Empresa:** zandahealth.com - **Ano de Fundação:** 2010 - **Localização da Sede:** Ballarat, AU - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7338f0bde833c2293f96a15090d4ecfe5cc95a8a2e623f85ae220ae6b3e22b78&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpower-diary%2F&secure%5Burl_type%5D=linkedin_company_website) 70 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Psicólogo, Diretor - **Top Industries:** Cuidados de Saúde Mental, Saúde, Bem-estar e Fitness - **Company Size:** 94% Small, 1% Medium #### What Do G2 Reviewers Say About Zanda (formerly Power Diary)? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários adoram a **facilidade de uso** do Zanda, apreciando sua configuração simples e integração perfeita tudo-em-um. - Os usuários valorizam o **atendimento ao cliente responsivo e prestativo** da Zanda, melhorando sua experiência e satisfação geral. - Os usuários acham a **facilidade de configuração** do Zanda incrivelmente valiosa, simplificando a integração e melhorando a experiência geral do usuário. - Os usuários valorizam o **agendamento claro e a integração** da Zanda, melhorando o gerenciamento de compromissos e o acompanhamento financeiro sem esforço. - Os usuários acham o **suporte ao cliente útil** da Zanda e os recursos fáceis de usar inestimáveis para uma gestão de prática eficiente. ##### Cons - Os usuários acham a **configuração de automação pouco clara** , levando a ineficiências e à necessidade de gerenciar várias plataformas para faturamento. - Os usuários experimentam **recursos limitados** no Zanda, particularmente com reservas de salas e opções de integração, afetando a eficiência do fluxo de trabalho. - Os usuários expressam frustração com a **falta de funcionalidade para reservas de salas** , dificultando o agendamento e a gestão sem problemas. - Os usuários frequentemente enfrentam desafios de **configuração complexa** com o Zanda, levando a frustração e uma curva de aprendizado acentuada. - Os usuários enfrentam **problemas de pagamento** com o Zanda, incluindo falta de automação e acesso limitado para a equipe administrativa. #### What Are Recent G2 Reviews of Zanda (formerly Power Diary)? **["Gestão de Prática Personalizável e Econômica"](https://www.g2.com/pt/survey_responses/zanda-formerly-power-diary-review-12258829)** **Rating:** 5.0/5.0 stars _— Vernon K._ [Read full review](https://www.g2.com/pt/survey_responses/zanda-formerly-power-diary-review-12258829) **["Powerdiary é como ter um assistente"](https://www.g2.com/pt/survey_responses/zanda-formerly-power-diary-review-5314178)** **Rating:** 4.5/5.0 stars _— Karen M._ [Read full review](https://www.g2.com/pt/survey_responses/zanda-formerly-power-diary-review-5314178) #### What Are G2 Users Discussing About Zanda (formerly Power Diary)? - [What does Power Diary do?](https://www.g2.com/pt/discussions/what-does-power-diary-do) - 1 comment - [Existe um aplicativo para diário de energia?](https://www.g2.com/pt/discussions/is-there-an-app-for-power-diary) - 3 comments - [What is the purpose of practice management software?](https://www.g2.com/pt/discussions/what-is-the-purpose-of-practice-management-software) - [O que é laticínio energético?](https://www.g2.com/pt/discussions/what-is-power-dairy) - 1 comment ### [Carepatron](https://www.g2.com/pt/products/carepatron/reviews) Carepatron é uma solução abrangente de software de gestão de práticas, projetada para ajudar equipes de saúde a gerenciar suas operações de forma eficaz e melhorar o atendimento ao paciente. Esta plataforma atende a uma ampla gama de profissionais de saúde, incluindo praticantes solo e equipes maiores, fornecendo um conjunto integrado de ferramentas que simplificam vários aspectos da gestão de práticas. Voltado para provedores de saúde que buscam otimizar seus fluxos de trabalho, o Carepatron oferece funcionalidades como agendamento online, registros eletrônicos de saúde, gestão de tarefas, anotações, mensagens seguras, consultas por vídeo e recursos de inteligência artificial. Esta solução tudo-em-um é particularmente benéfica para profissionais que desejam reduzir as cargas administrativas e focar mais no atendimento ao paciente. Ao centralizar essas funções essenciais, o Carepatron permite que as equipes de saúde operem de forma mais eficiente, independentemente de seu tamanho ou especialização. Uma das características de destaque do Carepatron é sua interface amigável, que permite fácil personalização. Os provedores de saúde podem adaptar o software para atender às suas necessidades específicas com apenas alguns cliques, garantindo que o sistema esteja alinhado com os fluxos de trabalho únicos de sua prática. Essa flexibilidade é crucial para práticas que podem ter requisitos variados com base em seus dados demográficos de pacientes ou ofertas de serviços. Além disso, o design da plataforma promove uma comunicação perfeita entre os membros da equipe, melhorando a colaboração e aprimorando a entrega geral de serviços. O Carepatron também prioriza o engajamento do paciente, facilitando o agendamento online e mensagens seguras, o que pode levar a um aumento na satisfação e retenção dos pacientes. A inclusão de capacidades de consulta por vídeo expande ainda mais o acesso ao atendimento, permitindo que os profissionais alcancem pacientes que possam ter dificuldade em comparecer a consultas presenciais. Ao integrar esses recursos, o Carepatron não apenas melhora a eficiência operacional, mas também contribui para melhores resultados de saúde para os pacientes. Em resumo, o Carepatron se destaca na categoria de software de gestão de práticas ao combinar um conjunto robusto de recursos com ênfase na facilidade de uso e personalização. Sua capacidade de atender a uma gama diversificada de provedores de saúde, promovendo uma gestão de práticas eficiente e um melhor atendimento ao paciente, o torna uma ferramenta valiosa para qualquer equipe de saúde que busca melhorar sua eficácia operacional. **Average Rating:** 4.5/5.0 **Total Reviews:** 590 #### How Do G2 Users Rate Carepatron? - **Gerenciamento de fluxo de trabalho:** 8.5/10 (Category avg: 8.9/10) - **the product tem sido um bom parceiro comercial?:** 9.1/10 (Category avg: 8.7/10) - **Gestão da Satisfação do Paciente:** 8.5/10 (Category avg: 8.5/10) - **Comunicação com o paciente:** 8.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Carepatron? - **Vendedor:** [Carepatron](https://www.g2.com/pt/sellers/carepatron) - **Website da Empresa:** www.carepatron.com - **Ano de Fundação:** 2018 - **Localização da Sede:** 408 W 14th Street New York, NY 10014 - **Twitter:** @CarepatronHQ 292 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8b9d1d011c1e85433bd1a53e905381b744bf1d525fd417b7bd04599b7505856&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcarepatron&secure%5Burl_type%5D=linkedin_company_website) 51 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Terapeuta, Proprietário - **Top Industries:** Cuidados de Saúde Mental, Saúde, Bem-estar e Fitness - **Company Size:** 90% Small, 4% Medium #### What Do G2 Reviewers Say About Carepatron? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários valorizam a **facilidade de uso** do Carepatron, achando-o intuitivo e conveniente para gerenciar reservas de clientes de forma tranquila. - Os usuários apreciam o **preço acessível** do Carepatron, tornando-o uma escolha econômica para profissionais. - Os usuários apreciam a **interface estética e fácil de usar** do Carepatron, melhorando sua experiência de trabalho e produtividade. - Os usuários acham a **equipe extremamente prestativa** , melhorando sua experiência com um suporte ao cliente rápido e eficaz. - Os usuários apreciam a **eficiência** do Carepatron, observando seu agendamento sem interrupções e recursos automatizados que aumentam a produtividade. ##### Cons - Os usuários expressam frustração com os **recursos limitados** do Carepatron, afetando a eficiência e a integração com seus fluxos de trabalho profissionais. - Os usuários expressam o desejo por **recursos ausentes** como e-mails personalizáveis, IA aprimorada e opções de faturamento adicionais. - Os usuários expressam frustração com as **opções limitadas de processamento de pagamento** no Carepatron, desejando mais flexibilidade. - Os usuários enfrentam vários **problemas técnicos** com o Carepatron, afetando a integração, a funcionalidade de IA e a facilidade de uso geral. - Os usuários experimentam **opções limitadas de personalização** no Carepatron, afetando a flexibilidade em adaptar o sistema às necessidades específicas. #### What Are Recent G2 Reviews of Carepatron? **["Plataforma Bonita e Funcional Com Ótimas Ferramentas de IA e Suporte Fabuloso"](https://www.g2.com/pt/survey_responses/carepatron-review-13033877)** **Rating:** 5.0/5.0 stars _— Rashad G._ [Read full review](https://www.g2.com/pt/survey_responses/carepatron-review-13033877) **["Modelos Fáceis Simplificam Avaliações de Casos"](https://www.g2.com/pt/survey_responses/carepatron-review-13051702)** **Rating:** 4.0/5.0 stars _— Belle K._ [Read full review](https://www.g2.com/pt/survey_responses/carepatron-review-13051702) ### [Agentforce Health (formerly Salesforce Health Cloud)](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews) Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First \*Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers \*Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management \*Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. \*Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value \*Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams \*Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents \*Eliminate manual entry with Document AI to extract and digitize clinical data from forms \*Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box \*Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more \*Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more \*Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care \*Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau \*Enable care teams with actionable, AI-powered insights at the point of service \*Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step \*Deploy AI with confidence using the Agentforce Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence \*Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability \*Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more \*Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration \*Seamlessly integrate with Agentforce 360 products like Slack, Agentforce Marketing, and Tableau **Average Rating:** 3.9/5.0 **Total Reviews:** 34 #### How Do G2 Users Rate Agentforce Health (formerly Salesforce Health Cloud)? - **Workflow Management:** 10.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10) - **Patient Communications:** 8.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Agentforce Health (formerly Salesforce Health Cloud)? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospital & Health Care - **Company Size:** 43% Large, 32% Medium #### What Do G2 Reviewers Say About Agentforce Health (formerly Salesforce Health Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Agentforce Health, allowing seamless tracking of patient data without switching systems. - Users value the **Patient 360 view** , streamlining patient progress tracking within a unified interface. - Users value the **Patient 360 view** for its seamless integration, enhancing clinician workflow and improving patient monitoring. - Users value the **Patient 360 view** , streamlining patient data tracking and improving clinician efficiency in care delivery. - Users value the **Patient 360 view** for its seamless tracking of patient data, enhancing clinical efficiency. ##### Cons - Users find the **complex interface** challenging, requiring significant effort for initial configuration and data mapping. - Users experience **slow loading** times, especially with the "Patient Timeline" for patients with extensive historical data. - Users face **slow performance** with the Patient Timeline, especially with extensive patient history impacting efficiency. - Users face **complex software limitations** , especially with initial configuration and slow loading of patient data. - Users find the **initial configuration overly complex** , requiring substantial effort and middleware for effective data mapping. #### What Are Recent G2 Reviews of Agentforce Health (formerly Salesforce Health Cloud)? **["A Robust Platform for Patient Data, but Implementation is Heavy"](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-12128060)** **Rating:** 4.5/5.0 stars _— Chintan S._ [Read full review](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-12128060) **["Salesforce Health Cloud Review"](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-9793294)** **Rating:** 4.5/5.0 stars _— Vikas S._ [Read full review](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-9793294) #### What Are G2 Users Discussing About Agentforce Health (formerly Salesforce Health Cloud)? - [Who uses Salesforce health Cloud?](https://www.g2.com/discussions/who-uses-salesforce-health-cloud) - [What is included in a health Cloud license?](https://www.g2.com/discussions/what-is-included-in-a-health-cloud-license) - [How is Salesforce used in healthcare?](https://www.g2.com/discussions/how-is-salesforce-used-in-healthcare) - [What does Salesforce health Cloud do?](https://www.g2.com/discussions/what-does-salesforce-health-cloud-do) ### [Spruce Health](https://www.g2.com/pt/products/spruce-health/reviews) Spruce Health é uma plataforma tudo-em-um compatível com HIPAA construída para a área da saúde que reúne chamadas, mensagens de voz, textos, mensagens seguras, fax, vídeo e telemedicina em um só lugar. Spruce pode alimentar todo o sistema telefônico da sua prática com telefones VoIP e árvores telefônicas. Para práticas avançadas, Spruce oferece uma solução telefônica fora do horário de expediente, mensagens em massa, automação de fluxo de trabalho, pagamentos, agendamento e mensagens salvas, e integrações com EHR. **Average Rating:** 4.7/5.0 **Total Reviews:** 343 #### How Do G2 Users Rate Spruce Health? - **Gerenciamento de fluxo de trabalho:** 8.9/10 (Category avg: 8.9/10) - **the product tem sido um bom parceiro comercial?:** 9.1/10 (Category avg: 8.7/10) - **Gestão da Satisfação do Paciente:** 8.2/10 (Category avg: 8.5/10) - **Comunicação com o paciente:** 9.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Spruce Health? - **Vendedor:** [Spruce](https://www.g2.com/pt/sellers/spruce) - **Website da Empresa:** www.sprucehealth.com - **Ano de Fundação:** 2013 - **Localização da Sede:** San Francisco, CA - **Twitter:** @SpruceHealth 642 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=51a8c1780d3b4798d20b83d7762b3faaba3114a821c58d4356aef9c3742ec1c0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspruce-health%2F&secure%5Burl_type%5D=linkedin_company_website) 55 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Proprietário, Terapeuta - **Top Industries:** Cuidados de Saúde Mental, Saúde, Bem-estar e Fitness - **Company Size:** 98% Small, 1% Medium #### What Do G2 Reviewers Say About Spruce Health? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do Spruce Health, melhorando a comunicação tanto para os provedores quanto para os clientes. - Os usuários valorizam a **eficiência** do Spruce Health para uma comunicação fluida com os clientes e o manuseio seguro de informações. - Os usuários apreciam a **facilidade de comunicação** com os clientes através do Spruce Health, desfrutando de seus recursos fáceis de usar e seguros. - Os usuários valorizam o **atendimento ao cliente responsivo e prestativo** da Spruce Health, garantindo resoluções rápidas e comunicação fluida. - Os usuários elogiam os **recursos eficientes de comunicação com pacientes** do Spruce Health, melhorando a conectividade e a segurança em sua prática. ##### Cons - Os usuários acham os **recursos limitados** do Spruce Health restritivos, especialmente no que diz respeito aos requisitos de conta do cliente para conformidade com a HIPAA. - Os usuários acham frustrante que alguns recursos, como respostas automáticas, exijam um nível superior, limitando a **funcionalidade** geral. - Os usuários acham o Spruce Health **caro** , especialmente em relação às taxas de usuário e opções adicionais de personalização. - Os usuários enfrentam **problemas de mensagens** devido à necessidade de os clientes terem contas para conformidade com a HIPAA, complicando a comunicação e o arquivamento. - Os usuários expressam o desejo por melhores **capacidades de integração** , especialmente com formulários personalizados e melhorias no fluxo de trabalho sem interrupções. #### What Are Recent G2 Reviews of Spruce Health? **["A Integração da API Spruce Health (com Keragon) Me Salvou Horas Todo Mês"](https://www.g2.com/pt/survey_responses/spruce-health-review-12876074)** **Rating:** 5.0/5.0 stars _— Christoffer L._ [Read full review](https://www.g2.com/pt/survey_responses/spruce-health-review-12876074) **["Mensagens Flexíveis para Pacientes com Propriedade Clara do Prestador"](https://www.g2.com/pt/survey_responses/spruce-health-review-13181715)** **Rating:** 5.0/5.0 stars _— Katelyn S._ [Read full review](https://www.g2.com/pt/survey_responses/spruce-health-review-13181715) #### What Are G2 Users Discussing About Spruce Health? - [Para que serve o Spruce Health?](https://www.g2.com/pt/discussions/what-is-spruce-health-used-for) - [What does Spruce do?](https://www.g2.com/pt/discussions/spruce-health-what-does-spruce-do) - [O que a Spruce faz?](https://www.g2.com/pt/discussions/what-does-spruce-do) - 1 comment - [O que é o software spruce?](https://www.g2.com/pt/discussions/what-is-spruce-software) - 1 comment - [O Spruce é um sistema ERP?](https://www.g2.com/pt/discussions/is-spruce-a-erp-system) - 10 comments ### [Klara](https://www.g2.com/de/products/klara/reviews) Ständige Telefonanrufe führen zu langen Wartezeiten, fragmentierter Kommunikation, endlosem Telefon-Pingpong, unzufriedenen Patienten und Burnout beim Personal. Mit Klara können medizinische Praxen ihre Betriebseffizienz verbessern und die Kommunikationskanäle der Patienten mit einem echten Engagement-System zentralisieren, das in die führenden EHRs integriert ist und in der gesamten Praxis verwendet wird. Jeder Berührungspunkt während der Patientenreise kann mit Klara automatisiert werden, von Terminerinnerungen bis hin zu Anweisungen nach dem Besuch und darüber hinaus. Praxen können auch mit Drittanbietern im Gesundheitswesen, wie Apotheken, kommunizieren, um die Zeit zu verkürzen, die für die Genehmigung von Vorabgenehmigungen benötigt wird. Die Verbesserung der Patientenversorgung und Zusammenarbeit ist so einfach wie das Versenden von Textnachrichten. Klara ist ein führendes Unternehmen in der Patientenkommunikation und Zusammenarbeit, dessen Plattform Patienten befähigt, mehr Kontrolle über ihre Gesundheitsversorgung zu übernehmen, und Praxen, ihre Effizienz zu steigern. Wir helfen HIPAA-konformen Gesundheitsdienstleistern, effektiv mit ihren Patienten zu kommunizieren, indem wir ein hohes Telefonaufkommen in eine bidirektionale Nachrichtenübermittlung umwandeln. Medizinische Praxen in Fachgebieten wie Dermatologie, plastische Chirurgie, Gynäkologie, Familien- und Innere Medizin, Hals-Nasen-Ohren-Heilkunde, Pädiatrie, Primärversorgung und vielen mehr nutzen Klara, um ihre Patientenerfahrung zu verbessern und gleichzeitig ihre internen administrativen Arbeitsabläufe zu optimieren. **Average Rating:** 4.6/5.0 **Total Reviews:** 105 #### How Do G2 Users Rate Klara? - **Workflow-Verwaltung:** 9.2/10 (Category avg: 8.9/10) - **War the product ein guter Geschäftspartner?:** 9.0/10 (Category avg: 8.7/10) - **Management der Patientenzufriedenheit:** 9.0/10 (Category avg: 8.5/10) - **Patientenkommunikation:** 9.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Klara? - **Verkäufer:** [Klara](https://www.g2.com/de/sellers/klara) - **Unternehmenswebsite:** www.klara.com - **Gründungsjahr:** 2013 - **Hauptsitz:** New York, NY - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a136dfcaab706c805cb4c3fc325040525850012ad38737d8ff40f5700f062501&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetklara%2F&secure%5Burl_type%5D=linkedin_company_website) 89 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Top Industries:** Medizinische Praxis, Krankenhaus & Gesundheitswesen - **Company Size:** 72% Small, 21% Medium #### What Do G2 Reviewers Say About Klara? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer lieben Klara für seine **benutzerfreundliche Kommunikation** , die eine schnelle und sichere Interaktion mit den Arztpraxen ermöglicht. - Benutzer lieben die **Benutzerfreundlichkeit** von Klara und genießen nahtlose Kommunikation und Anpassungsoptionen für Patienteninteraktionen. - Benutzer schätzen die **Einfachheit der Patientenkommunikation** mit Klara und genießen den einfachen Zugang und die Reichweitenmöglichkeiten. - Benutzer erkennen die **effiziente Textkommunikation** von Klara, die die Patienteninteraktion verbessert und die Abläufe effektiv rationalisiert. - Benutzer loben die **einfache und intuitive Benutzeroberfläche** von Klara, die Produktivität und Kommunikation mit Patienten verbessert. ##### Cons - Benutzer finden Klaras **begrenzte Funktionen** frustrierend, da sie die einfache Nutzung behindern und notwendige Anpassungsoptionen fehlen. - Benutzer erleben erhebliche **Kommunikationsprobleme** mit Klara, da sie Schwierigkeiten haben, auf vergangene Gespräche zuzugreifen und rechtzeitig Unterstützung zu erhalten. - Benutzer stehen vor **Nachrichtenproblemen** in Klara, einschließlich Störungen, unklarer Nachrichten und Schwierigkeiten bei der effektiven Verwaltung der Kommunikation. - Benutzer haben Schwierigkeiten mit **Suchproblemen** in Klara, oft können sie geschlossene Gespräche nicht finden oder Patienten nicht effizient lokalisieren. - Benutzer äußern Frustration über **begrenzte Messaging-Funktionen** , einschließlich kleiner Texte und fehlender Anpassungsoptionen. #### What Are Recent G2 Reviews of Klara? **["Verbesserte Patientenkommunikation, einfache Einrichtung"](https://www.g2.com/de/survey_responses/klara-review-12000889)** **Rating:** 5.0/5.0 stars _— Abigail S._ [Read full review](https://www.g2.com/de/survey_responses/klara-review-12000889) **["Mühelose Patientenkommunikation mit Klara"](https://www.g2.com/de/survey_responses/klara-review-12657112)** **Rating:** 4.5/5.0 stars _— KRUNAL P._ [Read full review](https://www.g2.com/de/survey_responses/klara-review-12657112) #### What Are G2 Users Discussing About Klara? - [Wofür wird Klara verwendet?](https://www.g2.com/de/discussions/what-is-klara-used-for) - [Was macht Klara?](https://www.g2.com/de/discussions/what-does-klara-do) - 1 comment - [Was ist die Klara-App?](https://www.g2.com/de/discussions/what-is-klara-app) - 1 comment - [Wie viel kostet Klara?](https://www.g2.com/de/discussions/how-much-does-klara-cost) - 1 comment ### [Artera](https://www.g2.com/de/products/artera/reviews) Artera ist eine Plattform für Patientenkommunikation und -engagement, die darauf ausgelegt ist, Gesundheitsdienstleistern bei der Verwaltung und Automatisierung von Interaktionen mit Patienten über verschiedene Kanäle zu unterstützen, darunter Text, E-Mail, Telefon und Sprach-KI-Agenten. Diese innovative Lösung richtet sich an eine Vielzahl von Gesundheitseinrichtungen, wie Facharztpraxen, staatlich anerkannte Gesundheitszentren (FQHCs), Gesundheitssysteme und Bundesbehörden, die alle eine effiziente Koordination der Patientenkommunikation über mehrere Arbeitsabläufe hinweg benötigen. Die einzigartige Struktur der Plattform kombiniert ihr Kernangebot, Artera Harmony, mit dedizierten KI-Service-Teams. Diese Teams arbeiten eng mit Gesundheitsorganisationen zusammen, um maßgeschneiderte Lösungen zu entwickeln, die nahtlos in bestehende Arbeitsabläufe und elektronische Gesundheitsakten (EHR) integriert werden. Dieser kollaborative Ansatz stellt sicher, dass jede Organisation ihre Strategien zur Patientenbindung optimieren kann, während die Integrität ihrer Betriebsprozesse gewahrt bleibt. Die wichtigsten Fähigkeiten von Artera verbessern die Effizienz der Patientenkommunikation erheblich. Die Sprach-KI-Agenten sind besonders bemerkenswert, da sie routinemäßige Patienteninteraktionen wie Terminplanung, Aufnahmeprozesse, Überweisungen, Zahlungen und die Ansprache von Versorgungslücken verwalten können. Diese Automatisierung reduziert nicht nur die administrative Belastung des Gesundheitspersonals, sondern verbessert auch das gesamte Patientenerlebnis, indem sie rechtzeitige und genaue Antworten liefert. Darüber hinaus konsolidiert die Smart Inbox-Funktion alle Patientenkommunikationen an einem zugänglichen Ort, sodass Anbieter ein vollständiges Protokoll der Gesprächshistorie und des Kontexts über verschiedene Praxen hinweg führen können. Automatisierte Arbeitsabläufe rationalisieren weiter routinemäßige Aufgaben und komplexe Versorgungsreisen, einschließlich Terminerinnerungen und proaktiver Patientenansprache. Diese Arbeitsabläufe sind so konzipiert, dass sie ohne Eingreifen des Personals funktionieren, dank tiefer EHR-Integrationen, die eine nahtlose Kommunikation ermöglichen. Die KI-Service-Teams spielen in diesem Prozess eine entscheidende Rolle, indem sie direkt mit den Anbieter-Teams zusammenarbeiten, um maßgeschneiderte KI-Lösungen zu entwerfen, zu implementieren und zu unterstützen, die auf die spezifischen Bedürfnisse jeder Praxis zugeschnitten sind. Die Plattform von Artera unterstützt über 200 Millionen Patienten und verarbeitet jährlich mehr als 2 Milliarden Kommunikationen, was ihre robusten Fähigkeiten im Bereich der Gesundheitskommunikation unterstreicht. Mit Integrationen in große EHR-Systeme und einem Engagement für Sicherheit, wie durch ihre SOC 2 Typ 2, HITRUST, HIPAA-Konformität und FedRAMP Class D-Zertifizierung belegt, priorisiert Artera den Schutz von Patientendaten. Wichtig ist, dass Patientendaten nicht zur Schulung von KI-Modellen verwendet werden, was Privatsphäre und Compliance gewährleistet. Mit über 11 Jahren Erfahrung in der Gesundheitskommunikation und der Anerkennung als die bestbewertete Lösung in KLAS für Patientenkommunikation im Jahr 2026 hebt sich Artera als umfassende Lösung für Gesundheitsorganisationen hervor, die ihre Patientenbindung verbessern und Kommunikationsprozesse optimieren möchten. **Average Rating:** 4.8/5.0 **Total Reviews:** 93 #### How Do G2 Users Rate Artera? - **Workflow-Verwaltung:** 9.7/10 (Category avg: 8.9/10) - **War the product ein guter Geschäftspartner?:** 9.6/10 (Category avg: 8.7/10) - **Management der Patientenzufriedenheit:** 10.0/10 (Category avg: 8.5/10) - **Patientenkommunikation:** 9.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind Artera? - **Verkäufer:** [Artera](https://www.g2.com/de/sellers/artera) - **Unternehmenswebsite:** artera.io - **Gründungsjahr:** 2015 - **Hauptsitz:** Santa Barbara, US - **Twitter:** @Artera\_io 762 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=976736bd41c5a021848013732114a03579b63ad72296d312b2e9f055af6ecca0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9405895%2F&secure%5Burl_type%5D=linkedin_company_website) 294 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Top Industries:** Krankenhaus & Gesundheitswesen, Medizinische Praxis - **Company Size:** 65% Medium, 18% Large #### What Do G2 Reviewers Say About Artera? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **effizienten Kommunikationswerkzeuge** von Artera, die eine schnelle Kontaktaufnahme mit Patienten über verschiedene Methoden ermöglichen. - Benutzer heben das **benutzerfreundliche Design** von Artera hervor, das die Patientenkommunikation und das Terminmanagement nahtlos und effizient macht. - Benutzer schätzen die **schnelle und effektive Patientenkommunikation** per Text, Voicemail und E-Mail, was die Effizienz der Reichweite verbessert. - Benutzer schätzen die **schnellen Messaging-Funktionen** von Artera für eine einfache und effektive Patientenkommunikation. - Benutzer schätzen die **Massen-SMS-Funktion** für ihre Einfachheit und Effizienz bei der schnellen Kommunikation mit Patienten. ##### Cons - Benutzer haben Schwierigkeiten mit **Nachrichtenproblemen** , insbesondere bei der Verwaltung mehrerer Teamnachrichten und Terminabsagen, die den Arbeitsablauf beeinträchtigen. - Benutzer finden, dass Artera **begrenzte Funktionen** für größere Organisationen hat, was die Effizienz bei der Verwaltung hoher Patientenvolumina beeinträchtigt. - Benutzer finden, dass die **eingeschränkten Messaging-Funktionen** die effiziente Kommunikation behindern, insbesondere bei der Verwaltung großer Patientenvolumina. - Benutzer erleben **Kommunikationsprobleme** mit Artera, sind auf das Personal für Antworten angewiesen und erhalten keine rechtzeitigen Benachrichtigungen. - Benutzer finden die **schwierige Navigation** in Artera frustrierend, insbesondere für größere Organisationen mit zahlreichen Praxen. #### What Are Recent G2 Reviews of Artera? **["Artera: Einfache, schnelle Kampagnen mit einfacher Nachrichtenverdopplung"](https://www.g2.com/de/survey_responses/artera-review-13051576)** **Rating:** 5.0/5.0 stars _— Daniel A._ [Read full review](https://www.g2.com/de/survey_responses/artera-review-13051576) **["Leistungsstarke Kampagnen für Massenreichweite und Terminerinnerungen"](https://www.g2.com/de/survey_responses/artera-review-13106574)** **Rating:** 4.5/5.0 stars _— Verifizierter Benutzer in Krankenhaus & Gesundheitswesen_ [Read full review](https://www.g2.com/de/survey_responses/artera-review-13106574) #### What Are G2 Users Discussing About Artera? - [Wie verdient Well Health Geld?](https://www.g2.com/de/discussions/how-does-well-health-make-money) - 1 comment - [Is Well Health Technologies a buy?](https://www.g2.com/de/discussions/is-well-health-technologies-a-buy) - [What is well company?](https://www.g2.com/de/discussions/what-is-well-company) - [Was macht die Well-App?](https://www.g2.com/de/discussions/what-does-well-app-do) - 1 comment - ‹ Prev‹ Prev - 1 - [2](/categories/patient-engagement?order=g2_score&page=2#product-list) - [3](/categories/patient-engagement?order=g2_score&page=3#product-list) - [4](/categories/patient-engagement?order=g2_score&page=4#product-list) - [5](/categories/patient-engagement?order=g2_score&page=5#product-list) - … - [26](/categories/patient-engagement?order=g2_score&page=26#product-list) - [27](/categories/patient-engagement?order=g2_score&page=27#product-list) - [Next ›Next ›](/categories/patient-engagement?order=g2_score&page=2#product-list) Spotlight Categories [Experience Management Software](https://www.g2.com/categories/experience-management) [Job Search Sites](https://www.g2.com/categories/job-search-sites) [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i) [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools) Similar Categories - [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc) - [Other Patient Experience](/categories/other-patient-experience) - [Patient Case Management](/categories/patient-case-management) - [Patient Intake](/categories/patient-intake) - [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm) - [Patient Scheduling](/categories/patient-scheduling) - [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm) [Browse Patient Engagement Themes](/categories/patient-engagement/themes) ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein") ES Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein) Updated October 3, 2024 Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience Top Tools at a Glance | | Automated patient review solicitation with PM integration | User Review "Reputation Management Life Saver!" | | | Two-way patient texting with EHR integration | User Review "Real-Time Texting Transforms Office Communication" | | | Specialty EHR-integrated patient communication and recall | User Review "Easy-to-Use, Dependable EHR That Keeps Documentation Efficient" | | | All-in-one clinical documentation with patient portal | User Review "Versatile EHR for Clinical Operations, Care Coordination, and Population Health" | | | Two-way texting with EMR-integrated appointment workflows | User Review "Effortless Patient Communication, Needs Better Merging" | | | Two-way texting and automated appointment confirmations | User Review "Adit is awesome!" | | | EMR-integrated appointment filling and digital intake | User Review "User-Friendly and Time-Saving Dental Practice Solution" | | | Automated patient journeys with digital consents | User Review "An All-in-One Platform That Continues to Improve Our Practice" | | | Pre-visit intake with EHR-integrated insurance verification | User Review "Empowers Remote Work with Ease" | * * * Show More * * * ## How Do You Choose the Right Patient Engagement Software? ### What You Should Know About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.