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Brevo Marketing Platform Reviews & Product Details

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Brevo Marketing Platform Demo - Email Marketing
Build beautiful campaigns with our drag & drop email builder
Brevo Marketing Platform Demo - Landing Page Builder
Design professional pages with no coding required.
Brevo Marketing Platform Demo - Create and target specific customer segments
Use our A/B test feature and let hard data pick the best version to improve your Open Rates
Brevo Marketing Platform Demo - SMS Marketing
Build closer connections with SMS
Brevo Marketing Platform Demo - Grow your audience with Facebook ads
Broaden your reach on social and manage your Facebook ads alongside your email, SMS, and WhatsApp campaigns
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Brevo Marketing Platform Reviews (2,541)

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Reviews

Brevo Marketing Platform Reviews (2,541)

View 2 Video Reviews
4.5
2,541 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the platform for its ease of use and intuitive interface, making it accessible even for those without technical backgrounds. The all-in-one capabilities for email, SMS, and automation streamline marketing efforts, allowing for effective campaign management. However, some users note that advanced customization options can be limited, which may restrict more complex workflows.

Pros & Cons

Generated from real user reviews
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ÁV
Analista Programador
Mid-Market (51-1000 emp.)
"Intuitive, powerful, and reliable platform, with great support in Spanish and a good price"
What do you like best about Brevo Marketing Platform?

From the first moment, I was struck by how intuitive the entire platform was, combined with the power it offers in terms of functionalities. Additionally, it is also offered in Spanish from Spain, and the support as well. And without a doubt, it also has very good prices for everything it offers. The possibility of SMTP gives us the ability to integrate it with another tool we use. It works quickly and is reliable. Its AI services have helped me at times, especially in support, where it has helped me find the information I needed without having to navigate through all the help. Review collected by and hosted on G2.com.

What do you dislike about Brevo Marketing Platform?

So far, I haven't found anything that has made us regret the decision to use this platform. Review collected by and hosted on G2.com.

Ashlee H.
AH
Marketing Manager
Small-Business (50 or fewer emp.)
"Brevo Makes Campaigns Fast and Powerful with an All-in-One Marketing Hub"
What do you like best about Brevo Marketing Platform?

What I like most about Brevo is the way it balances simplicity with real functionality. It’s easy to launch campaigns quickly, yet it still offers the depth you need for segmentation, automation, and performance tracking. It doesn’t feel overly technical, so it stays accessible, but it’s also powerful enough to support more complex marketing workflows.

I also really appreciate that it’s an all-in-one platform. Being able to manage email, SMS, automation, and contact data in one place makes a huge difference compared to juggling multiple tools. It streamlines our workflow and keeps everything more organized across campaigns and audiences. Review collected by and hosted on G2.com.

What do you dislike about Brevo Marketing Platform?

One of the main drawbacks is the design editor. It works well for standard emails, but it can feel a bit limiting when you’re trying to create more custom or highly branded layouts. You sometimes have to use workarounds or switch to HTML to get things exactly how you want.

Reporting is another area that could be stronger. The core metrics are there, but the dashboards aren’t as visual or flexible as some other platforms, especially if you’re trying to quickly pull insights or present performance to a team.

There’s also a bit of a learning curve when it comes to setting up more advanced automations. It’s not overly complicated, but it’s not always as intuitive as it could be when you’re building more complex workflows. Review collected by and hosted on G2.com.

Justin H.
JH
Marketing Operations Lead
Small-Business (50 or fewer emp.)
"Incredible features for an Unbeatable price!"
What do you like best about Brevo Marketing Platform?

Nope, it has largely stayed the same. I have not noticed any new updates recently. Review collected by and hosted on G2.com.

What do you dislike about Brevo Marketing Platform?

Just a note saying that I was promise a $50 visa card from Brevo if I completed this survey. So, I spend around 30 minutes of my workday filling out this extensive review, and never heard from Brevo again...Not sure if it was a hoax, or misleading, or what, but I was slightly disappointed by that.

Otherwise, my experience with the platform remains great. One nice change would be more detailed analytics in automated journeys as far as over all open, click, view, and unsubscribe rates as various points in the journey. You can kinda see it now, but it takes a lot of work digging through everything. Review collected by and hosted on G2.com.

Matheus G.
MG
Project Ops
Small-Business (50 or fewer emp.)
"Brevo is the engine powering our multichannel engagement"
What do you like best about Brevo Marketing Platform?

- Unified Inbox: One place to read and answer Whatsapp messages, email, and social DMs keeps every respondent thread in view.

- Usage Management: Clear dashboards for message credits and email sends make budgeting effortless.

- Solid API: Clean REST endpoints allow us to connect all our workflow.

- Visual Automations: Drag-and-drop builder lets us run signup and onboarding flows without engineering tickets.

- Responsive Support: Every ticket has been answered quickly and with real fixes. Review collected by and hosted on G2.com.

What do you dislike about Brevo Marketing Platform?

Newsletter Editor Lag: The drag-and-drop email designer occasionally freezes when we add images or multiple columns. Could be a local issue, but it slows content creation. Review collected by and hosted on G2.com.

Ishan S.
IS
Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator
Hospital & Health Care
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Clean and consistent email outreach for clinic updates and wellness tips"
What do you like best about Brevo Marketing Platform?

I work as a Dietician & Nutritionist and help manage a small homeopathy clinic. For some time, I used Brevo to send basic email updates like clinic timings, follow-up guidance, and short wellness tips to people who had contacted us.

What I liked most was being able to keep contacts in one place and send the same update to many people at once. Earlier, I had to reply one by one, which took time and sometimes people were missed. With Brevo, I could prepare one clear email and send it to a selected list. This saved time and made communication more consistent. Customer support is Quick and helpful.

The email editor felt easy for simple clinic messages. I did not need much learning to write and format a basic email. After using it a few times, creating a new email and choosing the right list became quick. This helped when I was handling clinic work and content tasks together.

Another useful part was being able to prepare messages in advance. On busy days, having a ready draft helped me send updates without rushing. This was helpful for weekly wellness tips and common clinic information like timings or follow-up guidance.

Overall, Brevo helped make clinic communication more planned instead of random. It reduced repeated typing, saved time on follow-ups, and helped me share health content in a more organized way through email. Review collected by and hosted on G2.com.

What do you dislike about Brevo Marketing Platform?

Sometimes it feels like there are a lot of buttons and sections before you reach the email editor, which can be a bit confusing the first time. For simple clinic updates and wellness messages, a more direct “quick start” layout for routine email drafts could save time and make everyday use even smoother. Otherwise, the main features work well. Review collected by and hosted on G2.com.

Anne-Marie C.
AC
Consultante & Formatrice spécialisée Learning & Marketing : Conférences & Ateliers
Small-Business (50 or fewer emp.)
"Email Marketing"
What do you like best about Brevo Marketing Platform?

I use Brevo to manage my email campaigns. The interface is smooth, intuitive, and you quickly get the hang of the tool, even without being an expert in emailing.

What I particularly like:

✅ Automations: super easy to set up and a real time saver for creating personalized journeys.

✅ List segmentation: very practical for sending the right message to the right people.

✅ The free offer: already super complete to start without hassle.

In short, an accessible and effective solution, perfect for structuring your communication. I recommend it 100%! Review collected by and hosted on G2.com.

What do you dislike about Brevo Marketing Platform?

Nothing, the features match my needs well. Review collected by and hosted on G2.com.

Rupain G.
RG
Senior Manager
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Brevo Makes Email Campaigns and Automation Easy—Even Without a Tech Background"
What do you like best about Brevo Marketing Platform?

What I like most about Brevo is how easy and intuitive it is to use — even if you don’t have a technical background. Setting up email campaigns, segmenting contacts, and scheduling messages feels straightforward and doesn’t take forever to learn. The drag-and-drop editor is smooth and actually enjoyable to work with, which isn’t something I can say about every platform.

I also really appreciate the automation features. They’re powerful enough to handle real marketing workflows — like welcome sequences, follow-ups, and behavior-based triggers — but still simple to configure without needing a developer. Review collected by and hosted on G2.com.

What do you dislike about Brevo Marketing Platform?

Limited Advanced Customization

Some of the more advanced automation and segmentation capabilities can feel a bit basic compared to higher-end tools. If you’re trying to build highly complex multistep flows or deeply dynamic segments, it can sometimes feel restrictive. Review collected by and hosted on G2.com.

AV
Autorin, Bloggerin, Einzelunternehmerin
Small-Business (50 or fewer emp.)
"Absolutely recommendable!"
What do you like best about Brevo Marketing Platform?

After using Brevo for some time now and having tried several other platforms for sending my newsletter before, I have to say: I am absolutely thrilled!

It's not just that the operation is intuitive and easy to understand and that the support has always been friendly and competent, but also the ability to choose a tariff option that suits me and my project, which excites me.

Even the free offering is powerful and simply includes everything needed to start the adventure of newsletter marketing.

For this reason, Brevo is far more than just a simple email marketing tool for me. It is a loyal companion that helps me stay in touch with my readers and thus an indispensable tool that I no longer want to do without!

For anyone looking for a solution that is suitable for both beginners and advanced users, offers first-class support, and includes plenty of great and useful features, I can only recommend Brevo. Review collected by and hosted on G2.com.

What do you dislike about Brevo Marketing Platform?

The only thing that I personally don't quite like is that Brevo (currently) cannot be connected with the sales platform Digistore24. Other newsletter platforms like Mailchimp, for example, can be integrated there for customers at the time of purchase. However, this is not really a negative point, just something I would personally wish for and it would represent an additional plus point. Review collected by and hosted on G2.com.

Saverio G.
SG
Accountant
Small-Business (50 or fewer emp.)
"Robust Features and Scalability, but Room for Improvement"
What do you like best about Brevo Marketing Platform?

Brevo stands out for its unlimited contact storage, which lets you expand your audience without worrying about increased costs. The all-in-one platform brings together email, SMS, WhatsApp, and CRM in a seamless way. Many users appreciate the intuitive drag-and-drop editor and the Aura AI feature, which enables smart automation. With excellent deliverability, your messages reliably reach recipients' inboxes. Brevo offers a great combination of professional features, scalability, and user-friendliness, making it a strong choice for businesses of any size. Review collected by and hosted on G2.com.

What do you dislike about Brevo Marketing Platform?

While powerful, Brevo has downsides. The account validation process can be overly strict and slow for new users. Customer support response times are often sluggish unless you pay for a premium plan. While the CRM is helpful, it lacks the deep complexity required by large enterprise teams compared to HubSpot. Additionally, the landing page builder is less flexible than dedicated tools, and the interface can occasionally lag when managing complex automation workflows. Review collected by and hosted on G2.com.

JD
Lider de mercadeo
Mid-Market (51-1000 emp.)
"REVIEW BREVO"
What do you like best about Brevo Marketing Platform?

Brevo is a very dynamic application, easy to use, integrate, and implement with our systems. It has helped us optimize communication and streamline processes in a simple and efficient way, allowing us to send daily segmented emails. When we have questions, there is good and quick customer service, and it also has a lot of documentation to guide us. Review collected by and hosted on G2.com.

What do you dislike about Brevo Marketing Platform?

Everything is working so far, I haven't had any issues. Review collected by and hosted on G2.com.

Questions about Brevo Marketing Platform? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

CB
Charuhas Bhadane
Last activity 3 months ago

Can I automate my funnel and send it to some people who didn't complete the survey.

Frank H.
FH
Frank Herzberg
Last activity about 1 year ago

Could you augment the -emails per day sending amount on the free plan?

Pricing Options

Pricing provided by Brevo Marketing Platform.

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Brevo Marketing Platform Features
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Integration APIs
A/B Testing
Basic Reporting
Email and Mobile Preview
Manage Email Lists
High-Volume Sending
Processing Time
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Brevo Marketing Platform