AC

Aaron C.

Enterprise (\> 1000 emp.)

12/27/2023

"Solid social media management tool with a strong social listening element"

4/5

What do you like best about Brandwatch Social Media Management?

Brandwatch has most of the functionality you would expect from a social media management tool. The publishing feature is easy to use, the inbox collates messages in a simple to view format and analytics are easy to view and interprete.

The Listen module makes this tool stand out from the crowd - allowing you to create powerful search queries to see the view online about your brand or themes which are important to your business. Review collected by and hosted on G2.com.

What do you dislike about Brandwatch Social Media Management?

The tool is a little buggy. Going to a user's profile from an engage message is very hit and miss. The audience feature isn't particularly useful.

There are limits to the social listening element with video content and review sites not being picked up. Review collected by and hosted on G2.com.

What problems is Brandwatch Social Media Management solving and how is that benefiting you?

Brandwatch allows us to automate our social media monitoring which means we are alerted in real-time if there is a spike in coversations online about our brand or key topics. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

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