![Rebecca R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca R.")
RR

Rebecca R.

Content Director

Mid-Market (51-1000 emp.)

8/15/2023

"Middle Man with Bugs"

0.5/5

What do you like best about Brandwatch Social Media Management?

Brandwatch is built to provide a range of services at a decent price point. From analytics to measuring as well as a simple approval functionality when publishing content. Built for teams from two to multiple users. Review collected by and hosted on G2.com.

What do you dislike about Brandwatch Social Media Management?

Brandwatch has a lot of dreams but falls short when it comes to regular use. There were many times when the basic usability just wasn't there such as tagging companies when posting to LinkedIn from the system (which we would then have to go back and add later when published when time allows) as well as issues with posts failing to publish but then publishing later after being deleted from the system. You tend to get handed from person to person when seeking assistance and the chatbot seems to be the go-to when needing any type of support even if you get your own account manager. Review collected by and hosted on G2.com.

What problems is Brandwatch Social Media Management solving and how is that benefiting you?

It offered more functionality at a better price point than our previous social media publishing service. It allowed for multiple approvers of social media posts which was good when a manger was out, another one could jump in and approve posts. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

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4.0 out of 5 · Verified reviews from real users

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