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Arnel D.

Customer Experience Analyst

Retail

Mid-Market (51-1000 emp.)

7/26/2023

"Falcon Review"

4.5/5

What do you like best about Brandwatch Social Media Management?

Falcon.io is a social media marketing tool that helps businesses manage their social media accounts all in one place. It allows users to schedule and publish posts, listen to what people are saying about their brand, engage with followers, and track how well their social media efforts are performing. It's like a convenient hub for businesses to handle their social media presence effectively. Review collected by and hosted on G2.com.

What do you dislike about Brandwatch Social Media Management?

I don't have much dislkes about Falcon.io. One thing maybe is how its interface looklike and somehow sometimes confusing to me. There are a lot of fields and buttons confuses me where to go or what to look for. Review collected by and hosted on G2.com.

What problems is Brandwatch Social Media Management solving and how is that benefiting you?

It allows us to monitor our social media accounts especially we have hundreds of brands. We are able to address customer's issues or concerns raised via social media, identify the areas of improvement by looking at relevant comments or reviews of customers. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

See what 959 reviewers think of Brandwatch Social Media Management

4.0 out of 5 · Verified reviews from real users

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