DF

David F.

Social Media Manager

Mid-Market (51-1000 emp.)

2/15/2023

"Brandwatch Social Media Management is worth every penny!"

4.5/5

What do you like best about Brandwatch Social Media Management?

Brandwatch is key to our social media strategy. It allows us to streamline our workflow and focus our efforts on what's most important to our brand. It provides a solution to carry out and measure all activity, and to be more proactive with our content strategy - constantly optimising with deeper analytics.

The simple fact that we can do everything from one easy-to-use interface has saved our business so much time. We can now dedicate time to social media listening, which we could never have imagined. And the fact it's powered by Brandwatch means we have access to powerful insights that help us to analyse conversations and trends happening around our brand and the wider industry - allowing us to make effective, data-driven decisions.

And on top of that, their customer service is second-to-none - having 24/7 live chat support from knowledgeable, friendly and helpful staff is invaluable.

Brandwatch Social Media Management really is worth every penny! Review collected by and hosted on G2.com.

What do you dislike about Brandwatch Social Media Management?

There is, like with any other platform, the odd issue. For example, the occasional post not publishing with no real reason given, or access to certain channels being lost if regular manual reconnection isn't carried out. However, the customer service team always provide the best advice on how to work around any issues that do arise. Review collected by and hosted on G2.com.

What problems is Brandwatch Social Media Management solving and how is that benefiting you?

A few problems we needed to solve before using Brandwatch were: requiring a solution to engage with audiences and increase brand reach through social listening; needing to centralise social management workflow to build the brand for growth online, and be more proactive with our content strategy; spending too much time working natively off social media tools, with nothing in place to measure sentiment; needing to be able to measure all of our efforts to be able to prove the value of a campaigns.

Brandwatch has facilitated all of this and more! Review collected by and hosted on G2.com.

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Rating Updated (4/2/2025)
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

See what 959 reviewers think of Brandwatch Social Media Management

4.0 out of 5 · Verified reviews from real users

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