CB

Conna B.

Associate Professor

Small-Business (50 or fewer emp.)

7/3/2019

"Great platform—excellent support and customer service!"

4.5/5

What do you like best about Brandwatch Social Media Management?

Falcon provides fantastic tech support and customer service geared to your company's particular needs. You can actually talk to a person who knows what they're talking about. That's huge! Onboarding and training was one-on-one, pleasant, and thorough. Platform is user friendly and intuitive. All around great! Review collected by and hosted on G2.com.

What do you dislike about Brandwatch Social Media Management?

Some posting and listening limitations, but most are tied to limitations imposed by the social media platforms such as Facebook and Twitter. Because of our new start-up's previously limited participation on social media, reporting functions were limited as well. Review collected by and hosted on G2.com.

Recommendations to others considering Brandwatch Social Media Management:

As about limitations up front so you aren't surprised. All social media management platforms have them, largely due to limitations imposed by the social media platforms themselves. Make sure your expectations are reasonable and realistic. Review collected by and hosted on G2.com.

What problems is Brandwatch Social Media Management solving and how is that benefiting you?

Integrated social media posting, listening, and reporting. Review collected by and hosted on G2.com.

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