![Kristen M. B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M. B.")
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Kristen M. B.

Digital Content Strategist

Enterprise (\> 1000 emp.)

11/1/2024

"Does its job as a social media scheduler, support is not amazing"

3.5/5

What do you like best about Brandwatch Social Media Management?

I use Brandwatch daily. Any social media manager knows it's critical that you be able to compose and schedule your posts in advance. Many schedulers can be used to accomplish this, but where Brandwatch excels is the approval queues that can be created if you have multiple members of a team working on the same social posts. The transition to Brandwatch was fairly straightforward. Accounts do not need to be reconnected often, which is great. Review collected by and hosted on G2.com.

What do you dislike about Brandwatch Social Media Management?

Brandwatch support can be slow and unhelpful. I wish they were more proactive about notifying users when known problems are occuring rather than waiting for individual users to file a support ticket for something that turns out to be a global issue. Review collected by and hosted on G2.com.

What problems is Brandwatch Social Media Management solving and how is that benefiting you?

The ability to create and schedule social media posts in advance is critical to my work. It's also a huge timesaver being able to have my direct reports submit posts to me for approval directly via Brandwatch. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

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4.0 out of 5 · Verified reviews from real users

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