The multiple metrics available when putting dashboards together is very helpful to gather a lot of insights in reportings. Review collected by and hosted on G2.com.

The design when creating dashboards can sometimes be confusing - especially when trying to finetune and use filters. Review collected by and hosted on G2.com.

A very good analytical tool - allows you to monitor data from a wide range of channels Review collected by and hosted on G2.com.

i think they should include more channels that we could monitor, e.g. other social media channels other than X Review collected by and hosted on G2.com.

The interactive charts and live filtering features greatly enhance the experience of working with visualizations and queries. Review collected by and hosted on G2.com.

The queries take a long time to load, which can be frustrating. Additionally, since there is no option for entity searches, we are forced to construct lengthy NOT queries to get the results we need. Review collected by and hosted on G2.com.

Analyzing social conversations with straightforward keywords and queries is extremely helpful. Review collected by and hosted on G2.com.

Downloading and working with the software can be challenging when handling large amounts of data. Review collected by and hosted on G2.com.

Makes it easy to sort mentions by time frame and specify mention type. Review collected by and hosted on G2.com.

It doesn't catch all mentions so I always have to cross check with manual search. Review collected by and hosted on G2.com.

all of the widgets and how easy I can create a new widget with any data Review collected by and hosted on G2.com.

The sentiment breakdown is often inaccurate. Reddit is not geo-based. Review collected by and hosted on G2.com.

Collection volume and different languages Review collected by and hosted on G2.com.

Assertiveness of sentiment classification for Brazilian Portuguese Review collected by and hosted on G2.com.

I like the user-friendlyness of the platform Review collected by and hosted on G2.com.

The customer support is sometimes hard to reach and stay in contact with, also lack of knowing when updates happen Review collected by and hosted on G2.com.

I use Brandwatch every single day! The UI is awesome, and they're very receptive and open to feedback which I appreciate. VIZIA has also been a huge asset for our team. The live links, interactive dashboards, and stunning visuals have changed the way we do our reporting. Review collected by and hosted on G2.com.

Sometimes Brandwatch can lag or take awhile due to the large amount of data. This is only ever an issue when in a hurry, or needing a quick answer. However, it always comes around! Review collected by and hosted on G2.com.

We can sort and view messages by SNS channel, and AI can be used to write responses. Review collected by and hosted on G2.com.

I want to check the positive and negative trends per post and the viral effect. Review collected by and hosted on G2.com.