BrandShield Reviews & Product Details

The people and how fast they move. I’m the founder and CEO of Frontline Source Group, a staffing and executive search firm based in Dallas. We’ve been placing people since 2004, and our name and our recruiters’ names carry a lot of weight with the candidates and companies we work with. BrandShield helps us protect that.

Marisa and Sarah have been outstanding to work with. When we report a problem, they jump on it right away. They keep us updated, and they don’t let things sit. I’ve worked with a lot of vendors over the years, and service like this is rare. Review collected by and hosted on G2.com.

Honestly, not much. I wish we had found them before we needed them. Review collected by and hosted on G2.com.

Support from our assigned enforcement manager (Sharon) has been great!

Platform seems to work well and pick up the majority of potential risks.

After set-up there is now little involvement required from us and we can be confident everything is being handled in the background by the enforcement manager. Review collected by and hosted on G2.com.

There’s really nothing to dislike. The price is high, but it’s competitive, and it feels like the cost of doing business online these days—especially if you want to make sure your brand is protected. Review collected by and hosted on G2.com.

They say pioneers all have something in common: arrows in their back, lol. That’s definitely been true for our brand and our IP—we’ve dealt with a lot of copycats. Thankfully, we can rely on Brandshield to help protect us from all those arrows. There's no way we could scan the entire internet looking for violations but they have the technology to do just that on a regular basis. They do an extremely thorough job, and we’ve seen excellent results. Review collected by and hosted on G2.com.

There isn’t much to dislike. Yes, it costs money, but in our case the service pays for itself through recovered sales. Review collected by and hosted on G2.com.

BrandShield has been effective in identifying potential brand threats and providing clear findings and reports. I especially like that the platform not only identifies issues but also provides actionable options to address them. So far, the monitoring, reporting, and remediation capabilities have been reliable and useful for protecting our brand online. Review collected by and hosted on G2.com.

So far, I have not encountered any significant issues with BrandShield. The platform has been working well for our needs, particularly with its findings, reporting, and ability to take action on identified threats. As we continue using the platform, we will be able to better evaluate any limitations over time. Review collected by and hosted on G2.com.

Brandshield keeps my brand's conversion rate high despite the constant stream of fraudulent websites impersonating my brand. They are quick to take down these threats, leading to cleaner search results on popular search engines. Review collected by and hosted on G2.com.

There are some websites that are continuously showing up, which can lead to repeat enforcements and constant checking of the site. These sites that have been enforced that come back up can be overlooked and slow to enforce the second or third time. This requires frequent reenforcement on the client's side when it should be enforced whenever the website is relaunched. Review collected by and hosted on G2.com.

The people. The customer service is phenomenal, and the team is the most responsive firm I have worked with. Questions get answered quickly, issues get resolved without the runaround, and you always feel like you are dealing with people who care about getting it right. That level of responsiveness is rare, and it makes a real difference when matters are time sensitive. Review collected by and hosted on G2.com.

The platform can be a bit confusing to navigate, especially at first. It took some time to learn where everything lives. That said, the support team has been quick to walk me through anything I couldn't find, which softens the learning curve considerably. Review collected by and hosted on G2.com.

The threat hunting and support teams respond quickly to incidents and takedowns, making the process largely hands-off for me. They uncover a wide range of interesting data online, including not just phishing websites but also malicious APKs and suspicious social media profiles. Review collected by and hosted on G2.com.

The implementation phase encountered a few minor issues, but nothing significant. I find that some features are not as intuitive as they could be, which occasionally makes the software a bit confusing to use. Review collected by and hosted on G2.com.

They are very efficient. They usually bring marketplace postings and websites to our attention before they are found by our customers. The metrics they report aren't inflated and seem tangible. The IU is easy to navigate and disposition items flagged for follow up. Review collected by and hosted on G2.com.

The software can sometimes be clunky to navigate. Review collected by and hosted on G2.com.

BrandShield does an excellent job of filtering out irrelevant alerts and highlighting critical threats. Their platform and team make it easy to prioritize action items effectively without getting overwhelmed by all the digital noise. Review collected by and hosted on G2.com.

The takedown turnaround times could still be improved. Faster resolution and removal of flagged threats would make the overall protection even more impactful. Review collected by and hosted on G2.com.

I like BrandShield's speed and how terrifying it is to infringers, instead of just worrying about another letter, they worry about waking up to find their website or social media account gone. It's fast and effective, saving us a lot of money. I find it very easy to work with, as they have top-notch technology that surveys our trademarks in over 50 countries. Their service is unmatched by anyone else. The dashboard allows us to check before they take down a website, making sure it's not one of our paying licensees. BrandShield also surveys multiple social media platforms like Twitter, Instagram, Facebook, and others. The initial setup was very easy, and their technology is phenomenal, taking care of infringers they find, as well as those we identify. Overall, no one else could provide us with this level of service. Review collected by and hosted on G2.com.

Nothing that I dislike. Review collected by and hosted on G2.com.