Brand24 is incredibly user friendly and not over complicated. It was also very easy to get up and running and add users from my team. There's a wide variety of sources available to track brand mentions and the projects feature helps keep us organized with tracking multiple keywords. Review collected by and hosted on G2.com.

It would be great if there were exporting capabilities to have a spreadsheet of multiple brand mentions. Also, a Threads integration would be helpful as an additional source! Review collected by and hosted on G2.com.

It's easy to use and the email updates help to keep users up to date on what's going on in their industry or with their business. It brings outside voices to one location. Review collected by and hosted on G2.com.

I have nothing negative to say about Brand24. I am with a smaller organization (less than 20 employees), so there isn't as big of a need to get our arms around all the chatter around our brand but can see the potential with large organizaitons. Review collected by and hosted on G2.com.

Brand24 has saved me time when running social media campaigns, not only because I no longer need to count the reach of each post, but also when it comes to reports.

I love the breakdown of stats as well as being able to easily personalize a report and what you want to be shown in it. Review collected by and hosted on G2.com.

That it can't count the reach and engagement for stories and reels. Review collected by and hosted on G2.com.

It's like 10 tools in 1, and helps me with:

- competitors monitoring

- brand awareness monitoring

- gathering customers' insights and needs

- finding influencers

- finding opportunities for backlinks

- staying up to date with recent events in my sector.

And it has an awesome and helpful team:) Review collected by and hosted on G2.com.

Nothing to dislike. The tool could communicate its limits and sources more clearly. Otherwise, it's perfect. Review collected by and hosted on G2.com.

I love the AI Insights on Brand 24! This is great with helping us understand the landscape and get valuable feedback. The client success team is also really great at answering any questions I may have. The platform is also super easy to use + learn! Review collected by and hosted on G2.com.

So far, no downsides! I have enjoyed using the platform and have learned a lot about my brand. Review collected by and hosted on G2.com.

The reporting has been our most used feature because we mainly use it to track our KPIs. We also review our mentions weekly to see who is talking about our brand, what they are saying, and if they could potentially become an affiliate or practitioner with our company. It is really easy to use and was easy to set up with a bit of help from our representative. Review collected by and hosted on G2.com.

There isn't anything we have found that we dislike so far! We are not heavy users of the app, but it works for what our needs are at this time. Review collected by and hosted on G2.com.

As an account manager in a marketing agency, I use Brand24 for multiple purposes. One of them, and the most important one is researching online mentions about my Clients. Knowing what people think and write about my clients helps me take care of their image and reputation. Brand24 delivers mentions fast and precisely, letting me to react before its too late, when a negative review comes up. I love their sentiment analysis for this purpose!

I also use Brand24 to search for insights. I track different topics related to my campaigns, to find what issues people are facing and learning what are the best ways of communication to reach them with product we are currently promoting - which features and benefits may be important for them, what are they looking for.

After gathering insights, as soon as the campaign starts, I track hashtags related to it to measure reach, awareness and volume. I sometimes use the report feature, but I love scrolling through the tool myself to find interesting data.

I really appreciate that Brand24 is constantly developing, coming up with new features. The Customer Success team is always there to help me, when I am in need. Review collected by and hosted on G2.com.

I might be biased, but there are no such things! ;) Review collected by and hosted on G2.com.

Thoughtful and easy to use UI. Helpful insights about brand and topics brand would be interested in. Affordable entry point to social listening tools. Great non-profit discount. Easy to use reporting and regular auto-reports. Active customer support line ready to assist even with small accounts Review collected by and hosted on G2.com.

Not a lot of historical data available if that's something your business needs. Definitely not a messaging tool and visiting posts could be better integrated to website (would be nice to look at all of a social post, like tiktok videos without having to open in new tab) Review collected by and hosted on G2.com.

One standout feature is the real-time social media monitoring, allowing us to stay on top of conversations surrounding Callpage. The sentiment analysis is particularly useful in gauging public perception, and the customizable alerts ensure that I never miss an important mention.

Another aspect that sets Brand24 apart is its robust analytics and reporting capabilities. The detailed reports provide a wealth of information, helping us track the effectiveness of our campaigns, identify key influencers, and understand our audience better. The customizable reporting options allow us to tailor the reports to fit the specific needs of our team and stakeholders. Review collected by and hosted on G2.com.

I've been using Brand24 for a while now, and I must say it has greatly exceeded my expectations. Review collected by and hosted on G2.com.

I was surprise of the enthusiastic help from the staff, they helped me solve a lot of problem on my university assignment Review collected by and hosted on G2.com.

I think the layout and instruction could be clearer and more easy to use Review collected by and hosted on G2.com.