KS
Kate S.
Small-Business (50 or fewer emp.)
"A robust platform that collects most mentions across the internet"
4.5/5
What do you like best about Brand24?

It's fairly user-friendly once you get a tutorial. I love that it categorizes all mentions as positive and negative if it can be determined. Also, it estimates the advertising value which is super great for impact reports.

Customer service really fast as well. Review collected by and hosted on G2.com.

What do you dislike about Brand24?

It's not cheap. Every keyword is an additional $7/month, so that's the only downfall there. Review collected by and hosted on G2.com.

Response from Eliza Szczerbicka of Brand24
Edit edit

Thank you for sharing your positive experience with Brand24. We're pleased to hear that our platform helps you track mentions and provides fast customer service.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"You get out what you put in"
3.5/5
What do you like best about Brand24?

I love that you can build a view of your share of voice among your competitors and analyze where and how you're all being talked about online. There are also some interesting new AI-powered features to help you observe conversations happening surrounding your brand. I will say the customer support is also excellent. Review collected by and hosted on G2.com.

What do you dislike about Brand24?

I would love to see more features added to make the analysis simpler across multiple projects/competitors. The sentiment analysis could definitely be improved as we get a lot of "false negatives", where the algorithm misinterprets emphasis, attitude, or colloquial language negatively. Review collected by and hosted on G2.com.

Response from Eliza Szczerbicka of Brand24
Edit edit

Thank you for sharing your positive experience with Brand24! We're glad to hear that you find the share of voice and competitor analysis valuable.

Sebastian P.
SP
Sebastian P.
sebastian.pietak@calamari.io
Small-Business (50 or fewer emp.)
"Must have tool for marketing teams"
5/5
What do you like best about Brand24?

I’m confident that top-notch product specialists can genuinely enhance their products by heeding their clients’ opinions. Brand24 affords me this chance by overseeing customer feedback on our product throughout the entire internet. Review collected by and hosted on G2.com.

What do you dislike about Brand24?

I still have a sense that I need to delve deeper into this tool, but up to this point, it meets all my expectations. Review collected by and hosted on G2.com.

Response from Eliza Szczerbicka of Brand24
Edit edit

Thank you for your feedback! We're glad to hear that Brand24 is meeting your expectations and providing valuable insights for your team.

Roxana M.
RM
Roxana M.
Head of Markeitng
Small-Business (50 or fewer emp.)
"Smart social media monitoring for your feeds!"
5/5
What do you like best about Brand24?

As a marketer, staying on top of online conversations and brand mentions is crucial, and Brand24 has proven to be an invaluable tool for this purpose. I also love the real-time monitoring and great customer success. Review collected by and hosted on G2.com.

What do you dislike about Brand24?

There's nothing I can think of right now. Review collected by and hosted on G2.com.

Response from Eliza Szczerbicka of Brand24
Edit edit

We appreciate your recommendation and are delighted to hear that Brand24 is helping you stay ahead of the social media conversation. Thank you for choosing Brand24 for your social media monitoring needs!

Alvaro C.
AC
Alvaro C.
Small-Business (50 or fewer emp.)
"Great way to monitor your "Social Networks scores""
5/5
What do you like best about Brand24?

Is the best way we found to monitor what is happening around the world regarding our brand. Is Great and very easy to use and set up. Review collected by and hosted on G2.com.

What do you dislike about Brand24?

Could be cheaper. It may be good to have an automated way to respond people on the social networks Review collected by and hosted on G2.com.

Response from Eliza Szczerbicka of Brand24
Edit edit

We're glad to hear that Brand24 has been a great tool for monitoring your brand's online presence and that it's easy to use. We appreciate your feedback about the pricing and the suggestion for an automated response feature. We'll definitely take that into consideration for future improvements.

Verified User in Airlines/Aviation
IA
Verified User in Airlines/Aviation
Small-Business (50 or fewer emp.)
"Excellent app for monitoring what is being said about the brand"
4.5/5
What do you like best about Brand24?

Brand24 helps us a lot in understanding what users are talking about the brand in real time. It was our first Social Listening app, and it is very useful for measuring the work of Public Relations with earned media and the client sentiment. Review collected by and hosted on G2.com.

What do you dislike about Brand24?

I really like the AI reports. I think it would be good for them to enable them for the PRO version. Review collected by and hosted on G2.com.

Response from Eliza Szczerbicka of Brand24
Edit edit

Thank you for sharing your positive experience with Brand24! It's great to hear that it has been useful for measuring the work of Public Relations and monitoring client sentiment. We'll take your suggestion about enabling AI reports for the PRO version into consideration.

Leila K.
LK
Leila K.
Mid-Market (51-1000 emp.)
"Effortless Crisis Prevention and Insightful Business Solutions"
5/5
What do you like best about Brand24?

This is a fantastic tool that makes life easier by helping us to easily monitor and prevent crises. It is really challenging and sometimes even impossible to collect some of the data without the help of social listening tools. Review collected by and hosted on G2.com.

What do you dislike about Brand24?

Sometimes, I can't keep up with the new updates.

They could have more integrations. Review collected by and hosted on G2.com.

Response from Eliza Szczerbicka of Brand24
Edit edit

We're glad to hear that Brand24 is helping you easily monitor and prevent crises. We understand the importance of staying updated, and we're continuously working on improving our tool and adding more integrations to better serve our customers.

Fernando O.
FO
Fernando O.
Director de Proyectos Especiales & TICs
Small-Business (50 or fewer emp.)
"Excellent tool to monitor our brands"
5/5
What do you like best about Brand24?

Really easy to use, support is excelent and they keep adding features that makes Brand24 a bigger tool Review collected by and hosted on G2.com.

What do you dislike about Brand24?

The speed to collect mentions could be better but is more an issue of social media API than Brand24 Review collected by and hosted on G2.com.

Response from Eliza Szczerbicka of Brand24
Edit edit

Wow, your review just made our day! 🚀 We're stoked that you're finding Brand24 super easy to use and that our support is hitting the mark. Your shoutout to our ever-growing list of features is like music to our ears! We're all about making Brand24 a top-notch tool, so hearing your feedback is gold.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Easy to setup and get started!"
4/5
What do you like best about Brand24?

Brand 24 is super easy to setup. On top of it, their customer service is top notch and is available to guide you if you ever need. Review collected by and hosted on G2.com.

What do you dislike about Brand24?

The Facebook and Instagram integration is sluggish. It also can't track reels/stories. Review collected by and hosted on G2.com.

Response from Eliza Szczerbicka of Brand24
Edit edit

We're glad to hear that you found Brand24 easy to set up and that our customer service met your expectations. We appreciate your feedback!

Kamila P.
KP
Kamila P.
Content Specialist
Small-Business (50 or fewer emp.)
"A must-have in my toolkit"
5/5
What do you like best about Brand24?

What I appreciate most about Brand24 is its commitment to staying ahead of the curve. The team continually updates the platform with new features and improvements, ensuring that users like me always have the latest tools at their disposal. The customer support is exemplary, with a responsive team that genuinely cares about user satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Brand24?

I feel like I'm sometimes drowning in all the data this tool throws at me, but can you really dislike that? Maybe, but I think it's better this way. Review collected by and hosted on G2.com.

Response from Eliza Szczerbicka of Brand24
Edit edit

Thank you so much for your positive feedback! We're thrilled to hear that you appreciate our commitment to staying ahead of the curve and continually updating our platform with new features and improvements. We understand that the amount of data can sometimes feel overwhelming, but we believe that having access to comprehensive data is crucial for making informed decisions.

If you ever have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We're here to help!