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Top 10 Botsonic Alternatives & Competitors

(88)4.6 out of 5

If you are considering Botsonic, you may also want to investigate similar alternatives or competitors to find the best solution. Chatbots Software is a widely used technology, and many people are seeking secure, productive software solutions with customization, control, and route to human. Other important factors to consider when researching alternatives to Botsonic include integration and customer service. The best overall Botsonic alternative is Intercom. Other similar apps like Botsonic are Tidio, Botpress, Zendesk Support Suite, and Drift. Botsonic alternatives can be found in Chatbots Software but may also be in Live Chat Software or Help Desk Software.

Best Paid & Free Alternatives to Botsonic

Intercom
Tidio
Botpress
Zendesk Support Suite
Drift
FreshChat
Freshdesk
Kore.AI

Top 10 Alternatives to Botsonic Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Botsonic stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Marketing and Advertising, and Computer Software, and find the best product for your business.

Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Botsonic:

Reviewers say compared to Botsonic, Intercom is:

Slower to reach roi

Easier to do business with

Better at support

See all Intercom reviews

Tidio

By Tidio

(1,614)4.7 out of 5

Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

Categories in common with Botsonic:

Reviewers say compared to Botsonic, Tidio is:

Easier to do business with

Better at support

Better at meeting requirements

See all Tidio reviews

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Customerly

(34)4.4 out of 5

Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.

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Reviewers say compared to Botsonic, Customerly is:

Easier to do business with

Better at support

Better at meeting requirements

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Botpress

By Botpress

(317)4.6 out of 5

Botpress is a user-friendly conversational AI platform that empowers individuals and teams of all sizes to design, build, and deploy AI-powered chatbots for various applications. As a pioneer in the chatbot industry, Botpress embraces the power of large language models (LLM) and generative AI to create personalized, engaging chatbot experiences for any purpose. Available in 100+ languages and with a GPT-native suite of tools to help you unlock your creativity, Botpress supports you in achieving your conversation automation goals.

Categories in common with Botsonic:

Reviewers say compared to Botsonic, Botpress is:

Slower to reach roi

Easier to do business with

More expensive

See all Botpress reviews

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Botsonic:

Reviewers say compared to Botsonic, Zendesk Support Suite is:

Slower to reach roi

See all Zendesk Support Suite reviews

Drift

By Salesloft

(1,251)4.4 out of 5

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Categories in common with Botsonic:

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Reviewers say compared to Botsonic, Drift is:

Easier to do business with

Better at support

See all Drift reviews

FreshChat

By Freshworks

(492)4.4 out of 5

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

Categories in common with Botsonic:

Reviewers say compared to Botsonic, FreshChat is:

Slower to reach roi

Easier to do business with

Better at support

See all FreshChat reviews

Freshdesk

By Freshworks

(3,499)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Botsonic:

Customer Self-Service

Reviewers say compared to Botsonic, Freshdesk is:

Slower to reach roi

Easier to do business with

Better at support

See all Freshdesk reviews

Kore.AI

By Kore.ai

(379)4.7 out of 5

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.

Categories in common with Botsonic:

Chatbots

Reviewers say compared to Botsonic, Kore.AI is:

Easier to do business with

More expensive

Better at meeting requirements

See all Kore.AI reviews

Birdeye

By Birdeye

(3,140)4.7 out of 5

Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Categories in common with Botsonic:

Chatbots

Reviewers say compared to Botsonic, Birdeye is:

Slower to reach roi

Easier to do business with

Better at support

See all Birdeye reviews

#10

LiveAgent

By QualityUnit

(1,509)4.5 out of 5

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Categories in common with Botsonic: