--- title: BoomTown Reviews meta_title: 'BoomTown Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 588 reviews by the users' company size, role or industry to find out how BoomTown works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 588 scale: '5' date_modified: '2026-07-17' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # BoomTown Reviews **Vendor:** Inside Real Estate **Category:** [Real Estate CRM Software](https://www.g2.com/categories/real-estate-crm) **Average Rating:** 4.7/5.0 **Total Reviews:** 588 ## About BoomTown BoomTown, the only solution that generates and manages leads. Expert lead generation, consumer websites, CRM, in-house lead qualification services, and more, in flexible packages that scale. ## BoomTown Pros & Cons **What users like:** - Users appreciate the **ease of use** of BoomTown, finding it manageable and effective for client engagement. (7 reviews) - Users appreciate the **lead generation capabilities** of BoomTown, finding it easy to manage and engage with their leads. (4 reviews) - Users find the **tagging system for organizing contacts** in BoomTown helpful for managing leads and notes efficiently. (3 reviews) - Users praise the **effective lead management** of BoomTown, appreciating its ease of use and organized CRM features. (3 reviews) - Users appreciate the **ease of access** in BoomTown, highlighting its user-friendly features for comparing leads and listings. (2 reviews) - Automation (2 reviews) - Client Management (2 reviews) - Customer Support (2 reviews) - Friendly (2 reviews) - Helpful (2 reviews) **What users dislike:** - Users express concerns over **update issues** , citing outdated functionality and challenges with email graphics and lead management. (3 reviews) - Users struggle with **email issues** , including difficulties in adding graphics and concerns about platform innovation. (2 reviews) - Users face challenges with **poor lead quality** , often receiving fake leads that are difficult to manage or delete. (2 reviews) - Users find it a **hard process to include graphics** in emails, requiring cumbersome code updates. (1 reviews) - Users find the **confusing instructions** of BoomTown overwhelming, making it challenging to navigate the platform effectively. (1 reviews) - Integration Issues (1 reviews) - Lack of Guidance (1 reviews) - Users find the **missing features** in BoomTown limiting and wish for more up-to-date technology and innovation. (1 reviews) - Users find the **outdated design** of BoomTown limiting, wishing for a more modern and user-friendly interface. (1 reviews) - Users find the **functionality outdated** , expressing a desire for a more modern design and improved dashboard features. (1 reviews) ## BoomTown Reviews ### 1. Great layout and structure **Rating:** 5.0/5.0 stars **Reviewed by:** Ralphie M. | Licensed Real Estate Salesperson, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about BoomTown?** I love the convenience of having templates to send via text or email. **What do you dislike about BoomTown?** The fact that leads can register with invalid emails and phone numbers. **Recommendations to others considering BoomTown:** It's a great resource to keep your business organized. We are very competitive with our response times which helps get everyone on the team engaged to do good. **What problems is BoomTown solving and how is that benefiting you?** Keeping contacts organized. I love the ability to generate links to customize how many photos and properties people can view based on that link. ### 2. Sales Consultant **Rating:** 4.5/5.0 stars **Reviewed by:** Pamela K. | VP of sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about BoomTown?** The lead quality is better than other options out there for agents. **What do you dislike about BoomTown?** The ability to combine contacts would be greatly beneficial. **What problems is BoomTown solving and how is that benefiting you?** I am wanting to learn in out UNITE courses how to better use the systems to hold our team accountable to their goals & leverage the system at a high level. ### 3. Unmet Expectations! **Rating:** 0.0/5.0 stars **Reviewed by:** Michael M. | REALTOR, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about BoomTown?** I didn't like anything about my experience with Boomtown. The website is just a basic WordPress site, designed poorly, and is locked by the company in ways that prevent you from improving the design. Definitely not worth the very expensive price tag. You can get the same thing in other ways, the only difference is it will actually look good! **What do you dislike about BoomTown?** From the salesperson to the web developer, to the marketing person, nobody followed through with their commitments. The customer service was horrible! I spoke with each of these people once, they through a very bad WordPress site together and sent me on my way. Nobody would email, or call me back when I reached out for help. The only way I got them to call me back was by stopping payment (imagine that!?!). Major bait and switch. I would highly recommend running in the opposite direction. **Recommendations to others considering BoomTown:** Don't walk, run the other direction! **What problems is BoomTown solving and how is that benefiting you?** I spent thousands of dollars, I got no return on my investment, and now I'm doing what I should have from the beginning and building my own website. BoomTown was a waste of time and a waste of money. **Official Response from Mac Hill:** > Hi Michael- I'm super sorry to hear about your experience with BoomTown. I would love to dig in on your behalf to see what kind of expectations were set during the Sales process, and also why you were not getting responses from our team when you reached out (we have pretty strict service level standards for our client services team members). Hearing that nobody would return your calls or emails is unacceptable. Unfortunately G2 does not provide me your contact information, so if you wouldn't mind just sending me an email to mac@boomtownroi.com, I would love to dig in here. Thank you. ### 4. Great CRM and Lead Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Sherry O. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about BoomTown?** The dashboard is most helpful when trying to track potential clients. **What do you dislike about BoomTown?** I don't like that I can't seem to hide individuals that we have marked as TRASH. **What problems is BoomTown solving and how is that benefiting you?** Lead generation is helping me to build my client base since I am a new agent. ### 5. Good System to Help Drive Traffic **Rating:** 5.0/5.0 stars **Reviewed by:** James F. | Realtor®, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about BoomTown?** Boomtown allows a REALTOR to manage multiple customers at a time without reducing the interaction or quality of those interactions. With the built-in mapping tools and the algorithms allow for many options to help your customers. **What do you dislike about BoomTown?** There is not a lot that I dislike about the system, except for the lack of ability to create your own tags on customers' names. Instead, you have to use the pre-built ones. I believe in one of the older versions, you were able to change the tags, colors, and names for yourself. Maybe bring that back. **What problems is BoomTown solving and how is that benefiting you?** I believe in one of the older versions, you were able to change the tags, colors, and names for yourself. Maybe bring that back. That would be my only suggestion at this time. **Official Response from Mac Hill:** > Thank you so much for taking time to leave us a review, James! We are so thrilled to hear that you are enjoying BoomTown. In regards to your feedback around tags, that functionality is available but could be related to a permission not being enabled. I would just recommend reaching out to our Support Team for guidance on this. They should be able to help -- support@boomtownroi.com. Keep up the great work, James! ### 6. A Phenomenal Partner to Our Expansion Team **Rating:** 5.0/5.0 stars **Reviewed by:** Erin M. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about BoomTown?** The features and functionality within BoomTown are unmatched in the real estate space. They are true partners to our team and always hearing feedback and implementing against it. The user-behavior guided actions, reporting, integrations, and client support through our Success Managers are unlike any others. **What do you dislike about BoomTown?** More AI would be awesome! Looking forward to the new NOW **Recommendations to others considering BoomTown:** Sign up and utilize all features that there are! **What problems is BoomTown solving and how is that benefiting you?** Getting agents to engage! We can give agents extremely prescriptive action plans that they will actually follow to convert more leads. **Official Response from Mac Hill:** > We strive to create a partner relationship, not just a client relationship, with everyone that signs up with BoomTown. Our team is fortunate to be able to partner with organizations such as yours, Erin. Thank you so much for taking time out of your busy schedule to leave us a review. It means so much to us, and thank you for being such great partners in business. ### 7. Boomtown is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenni M. | Real Estate Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2022 **What do you like best about BoomTown?** Boomtown makes followup so easy. I love how it shows who has been visiting your site in chronological order! **What do you dislike about BoomTown?** The mobile app isn't my favorite. It doesn't have the same chronological timeline as the desktop version. **What problems is BoomTown solving and how is that benefiting you?** Reminders for followups! When you utilize it properly, it is so great. **Official Response from Mac Hill:** > We think you are great, Jenni! It sounds like you are taking full advantage of the platform, so keep up the great work. Thank you so much for taking the time to leave us a review! ### 8. This stuff is dynamite! **Rating:** 5.0/5.0 stars **Reviewed by:** Martin T. | Cofounder TeamRe, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about BoomTown?** Love the mobile app! No excuses to be anything less than productive! **What do you dislike about BoomTown?** I'd like to see AI (Ylopo style) added to the BT suite! **Recommendations to others considering BoomTown:** Get it or fall behind **What problems is BoomTown solving and how is that benefiting you?** BT gives us the tools to scale a very successful business....outreach, nurture and keep our forever clients close! ### 9. Exceptional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah N. | Real Estate Salesperson, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about BoomTown?** Love the fact that I could connect with over three million buyers from all over. **What do you dislike about BoomTown?** So far, I have not found any down sides. I'm loving Boomtown. **What problems is BoomTown solving and how is that benefiting you?** I'm able to send emails, texts and make phone calls through Boomtown. I could make a move on leads quickly with Boomtown and track all of my correspondence to buyers. ### 10. Amazing website provider **Rating:** 5.0/5.0 stars **Reviewed by:** Joan W. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about BoomTown?** The ability to view leads and see their properties of interest!! Boomtown app. ability to text from our phones and the now panel **What do you dislike about BoomTown?** There is nothing that I am not like about in town. I find it to be an amazing sight and we have had it for 10 years **Recommendations to others considering BoomTown:** The best investment ever!!! **What problems is BoomTown solving and how is that benefiting you?** I am able to identify clients needs and properties of interest. I'm also able to determine if they're prequalified and ready to buy or if there's simply just browse ### 11. The Standard in CRMs and Lead Generation Real Estate Websites **Rating:** 5.0/5.0 stars **Reviewed by:** Misty S. | Broker/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about BoomTown?** As a 10 year user of BoomTown, my team loves the extent of features that helps us engage clients and track business. This system works very well for teams and for clients that are in touch with multiple team members. We use multiple features offered and consider this a key building block of our business. **What do you dislike about BoomTown?** The potential downside to BoomTown is synching ability missing for outside products that could make duplication of data entry obsolete. **What problems is BoomTown solving and how is that benefiting you?** Boomtown is a great tool for agent accountability. The dashboards and follow up systems are very helpful as you can identify where agents are excelling or missing the mark. **Official Response from Mac Hill:** > Misty, it has been a pleasure to partner with you in your business these past 10 years! It is incredible to see how successful you have become. We appreciate you more than you know, and thank you so much for taking the time out of your busy schedule to leave us such a glowing review. Keep up the great work! ### 12. Boom goes boomtown! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason A. | Baller agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about BoomTown?** The user experience and crafting a more customized drips and contact strategy! I love the ease and the super intuitive site with mobile capabilities **What do you dislike about BoomTown?** this is a love hate thing. The price is tough but at the same time the product is amazing! **Recommendations to others considering BoomTown:** boomtown does it all and best of all boomtown is truly agent driven! They exist to make our lives better and more profitable! Love it! **What problems is BoomTown solving and how is that benefiting you?** Staying top of mind by making touches easier with great and applicable content ### 13. Streamlined CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about BoomTown?** The tools that Boomtown provides their Clients. The Admin Tracking Systems are helpful for accountability. The Training area of Boomtown is great for Onboarding! **What do you dislike about BoomTown?** Boomtown can feel overwhelming for new agents. A more user-friendly system could be utilized when onboarding new and seasoned agents. Otherwise, BomTown is great! **What problems is BoomTown solving and how is that benefiting you?** I am solving the problem of Speed to lead with my agents. They are able to track what they are doing on every Lead and every single step of the process with them. ### 14. excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Sydney J. | Realtor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about BoomTown?** I love how user-friendly Boomtown is. This CRM has been straightforward to learn! I appreciate the training and the videos that are always available. Its much easier to use that others I have tried. **What do you dislike about BoomTown?** The only dislike I have about this CRM is that it seems like I cant update my full database. If I add someone that has closed, they disappear off the main lead screen. This may just be my lack of knowledge and unsure where the contact goes. **What problems is BoomTown solving and how is that benefiting you?** I am solving not staying in touch with agents. This really breaks it down to what I need to stay top of mind. I feel that I am more productive. The business has increased since I am receiving leads. **Official Response from Mac Hill:** > Thank you so much for the glowing review, Sydney! We are glad to hear that BoomTown is easier to use than other platforms that you have tried. Adoption is key! As for your comment about adding clients that have closed, they should not be disappearing. I would definitely recommend reaching out to our Support Team and request that they look into this for you -- Support@boomtownroi.com. They should be able to help! ### 15. A few years in and... **Rating:** 5.0/5.0 stars **Reviewed by:** Myra Y. | Paralegal Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about BoomTown?** I love all of the things we can do in regard to our clients. So many features. There are good learning tips/videos. **What do you dislike about BoomTown?** That so many people use fake info and that creates trash leads. **What problems is BoomTown solving and how is that benefiting you?** No problems per se. The benefits are easy follow by sorting/filtering my leads. **Official Response from Mac Hill:** > Keep it up, Myra! We're glad to hear that you're taking advantage of all the free training videos. We considered a filter for fake names in the past, but decided against it because they are still real people using your website and we have seen so many clients actually turn these people into clients down the line. Ultimately, those folks just want to browse uninterrupted. All you have to do is ignore them keep an eye on your NOW panel to see if they update their info! ### 16. Best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Becky P. | Broker Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about BoomTown?** I've worked with several CRMs and this i **What do you dislike about BoomTown?** By far the easiest to navigate and train other agents on. It helps me get them up and running quickly and covert clients faster. **Recommendations to others considering BoomTown:** Implement all the tools it offers. **What problems is BoomTown solving and how is that benefiting you?** Lead tracking and agent tracking. ### 17. motivating **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda R. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about BoomTown?** Boomtown is awesome because it has all the tools to generate leads and keep up with them. my favorite is the birthday/ anniversary reminders. **What do you dislike about BoomTown?** Haven't found anything i don't like yet! **What problems is BoomTown solving and how is that benefiting you?** Boomtown has helped me with easy access to leads and information. ### 18. Perfect way to stay connected! **Rating:** 5.0/5.0 stars **Reviewed by:** Linda W. | REALTOR®, ABR, SRS, PSA, RENE, MRP, SRES, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2021 **What do you like best about BoomTown?** I am heavily weighted on listings and amazed at the amount of leads that come in because of them! Super easy to use! **What do you dislike about BoomTown?** The phone number not being the same as our "actual" phone number! **Recommendations to others considering BoomTown:** Try it out! **What problems is BoomTown solving and how is that benefiting you?** Keeping in touch. **Official Response from Joanna Harrison:** > Hi, Linda! That's awesome to hear that your lead flow is consistent and that you're seeing good results within the system! There is definitely a lot of information to take in so don't hesitate to reach out to our support team any time. You also have access to BoomTown U training on-demand within your platform as well as the Facebook Communities... those are great places to source tips & tricks from your peers! Best, Hayley ### 19. Sarah review **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah M. | Marketing/Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about BoomTown?** learning from elites. Being able to constantly learn with the environment **What do you dislike about BoomTown?** Nothing.I love it all. Boomtown is key to my business **Recommendations to others considering BoomTown:** Do it you will not regret it **What problems is BoomTown solving and how is that benefiting you?** Being able to Effectively communicate and stay in touch with all leads ### 20. I like working with the team! **Rating:** 5.0/5.0 stars **Reviewed by:** Liz L. | Launch Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about BoomTown?** Upsides are easy onboarding and website creation **What do you dislike about BoomTown?** Imports are difficult because tagging is limited **What problems is BoomTown solving and how is that benefiting you?** Boomtown could provide more support from the site to train and answer questions **Official Response from Jena Milliken:** > Hi Liz! Thanks so much for taking the time to leave us a review. We love to hear that BoomTown is providing yo with easy onboarding and website creation. Best, Jena. ### 21. SMARTER, NOT HARDER! **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly G. | Realtor, Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about BoomTown?** Helps our team stay organized and on top of all BT and imported leads... a fantastic website and CRM with top-notch support! **What do you dislike about BoomTown?** There is a learning curve...but stick with it! **What problems is BoomTown solving and how is that benefiting you?** provided necessary organization and follow-up and holds agents accountable... ### 22. Boomtown has begun to change my business. Taking me to the next level as an agent. **Rating:** 5.0/5.0 stars **Reviewed by:** David E. | R, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about BoomTown?** Constant communication with clients and how BoomTown can really work for you instead of you working it. **What do you dislike about BoomTown?** Nothing in particular. Sometimes the drop down menus don't work properly. **What problems is BoomTown solving and how is that benefiting you?** Constant client communication keeps my clients engaged and talking to me. ### 23. Easy to use and adapt to your business plan **Rating:** 4.0/5.0 stars **Reviewed by:** Larry P. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about BoomTown?** Ability to reach large numbers of clients with information important to their home selection and decision making **What do you dislike about BoomTown?** I feel Boomtown offers the best in the market and have no negatives to report at present **Recommendations to others considering BoomTown:** The more accurate your information in the system, the more useful **What problems is BoomTown solving and how is that benefiting you?** Handling the home shortage by providing up to the minute update as new homes hit the market. By providing real time market information, clients are able to make informed decisions quickly. ### 24. Team Lead **Rating:** 5.0/5.0 stars **Reviewed by:** Shanna G. | Licensed Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about BoomTown?** I appreciate the concierge team and how they stay on top of my leads. **What do you dislike about BoomTown?** Being new to Boomtown and not quite having it down yet. **Recommendations to others considering BoomTown:** Start sooner than later. **What problems is BoomTown solving and how is that benefiting you?** Just not being familiar with it yet. Lead growth. ### 25. Boomtown unite **Rating:** 5.0/5.0 stars **Reviewed by:** Darl S. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about BoomTown?** The willingness of people to share info and resources. The variety of classes. **What do you dislike about BoomTown?** Need to stick with the prescribed timeframe. Once one block gets behind they are all playing catch-up. **What problems is BoomTown solving and how is that benefiting you?** How to better utilize and understand it. ### 26. Leanna’s thoughts **Rating:** 5.0/5.0 stars **Reviewed by:** Leanna E. | R, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about BoomTown?** The drip campaignes. I really like how it enteracts with the client. **What do you dislike about BoomTown?** The app freezes all the time and is hard to work. **Recommendations to others considering BoomTown:** Try it! You won't be disappointed **What problems is BoomTown solving and how is that benefiting you?** Communication! Stay on top of communition with leads ### 27. KJ Letsinger's Boomtown Review **Rating:** 5.0/5.0 stars **Reviewed by:** KJ L. | Realtor, Sales Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about BoomTown?** An organized method of staying on top of lead generation//holding myself accountable! **What do you dislike about BoomTown?** Truly there's not much to not like, Boomtown is a great tool all around. **What problems is BoomTown solving and how is that benefiting you?** Staying on top of my "touches" to my leads, holding myself accountable to staying on top of these. ### 28. Very good platform **Rating:** 4.5/5.0 stars **Reviewed by:** Mitch D. | Real Estate Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2022 **What do you like best about BoomTown?** I love the website, the lead-generation, and the back-end CRM with customizable email/text campaigns. **What do you dislike about BoomTown?** I don't like that it is geared almost entirely towards buyer leads. I also don't like that I can't globally control the color of hyperlinks on the website. **What problems is BoomTown solving and how is that benefiting you?** I don't really have to worry about advertising on google and facebook. BoomTown takes care of that and our brokers get an average of 1 new lead per day. **Official Response from Mac Hill:** > We are so glad to hear that you are loving BoomTown, Mitch! Targeting sellers online is more nuanced, so we always recommend that our clients incorporate talk tracks to inquire if the "buyer" leads have a home to sell. Statistically, ~60% of buyers also have a home to sell. Definitely great feedback, though. Thank you so much for taking the time to leave us a review, we so appreciate it! ### 29. great platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Miranda W. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about BoomTown?** Very user-friendly and keeps me on track with keeping in touch with my clients and prospects. **What do you dislike about BoomTown?** Sometimes my emails from Boomtown have a hard time making it to my prospects inbox. Sometimes they are in spam and sometimes they don't even make it there. **Recommendations to others considering BoomTown:** Support is very fast and helpful! **What problems is BoomTown solving and how is that benefiting you?** staying on top of client and prospect relationships. I love the todo's I can set for myself and the drips. **Official Response from Mac Hill:** > We are so glad to hear that you find BoomTown to be user-friendly, Miranda! Ease of use is a huge priority for our team, so we are always happy to hear that you find it to be intuitive. Keep up the great work, and thank you for leaving us a review! ### 30. Everything I need all in one system **Rating:** 5.0/5.0 stars **Reviewed by:** Zulma N. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about BoomTown?** Ability to see homes that clients are looking at **What do you dislike about BoomTown?** The app glitches and freezes continuously for me. Makes it harder to be on the go . **What problems is BoomTown solving and how is that benefiting you?** Being able to keep track of clients. ### 31. Used Boomtown back in 2009 to 2015 and it was the reason I switched companies recently. Glad I did! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | R, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about BoomTown?** Ease of use, CRM. The site makes it feel a little fun to finish tasks, like a video game. **What do you dislike about BoomTown?** No real complaints. Maybe a more centralized training/help. **Recommendations to others considering BoomTown:** It is a helpful tool to get the most out of your web leads. **What problems is BoomTown solving and how is that benefiting you?** I am in touch with current and past clients much more frequently. **Official Response from Joanna Harrison:** > Hi, Mike! Thank you so much for taking the time to share a review of your experience with BoomTown. And I'm so glad to hear that it's been a positive one! I've attached a link that includes all of the BoomTown training options in one spot. It should be super helpful to browse through and see which sessions might be useful to you. Let us know if there is ever anything else we can help you with! Best, Joanna ### 32. Boomtown **Rating:** 4.5/5.0 stars **Reviewed by:** Brittney S. | Mortgage Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about BoomTown?** I like the many ways that you can automate follow up. It saves me lots of time trying to follow up with each client manually. It also lets you automate follow up with your real estate partners so they know updates you provide right as you enter them. **What do you dislike about BoomTown?** I do not like how impersonal some of the follow up options are. I also wish there was a way to make yourself stand out amongst the other calls and emails that clients are getting. **Recommendations to others considering BoomTown:** Use this to keep all comminucations in one place **What problems is BoomTown solving and how is that benefiting you?** Boomtown helps bring in new business outside of your immediate connections. It provides a place to integrate all communications in one spot. You can call, text and email all from boomtown and read through those notes all in the same place. You can also share all of this communication with your partners in one place as well. ### 33. BoomTown CRM is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Yolanda S. | Concierge, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2022 **What do you like best about BoomTown?** I like that all our contacts are in one place and that you can send bulk emails. I like the different categories and tags to organize leads **What do you dislike about BoomTown?** I dislike that the categorizing does not carry over from Zillow. **Recommendations to others considering BoomTown:** Grat for lead follow up and prospecting **What problems is BoomTown solving and how is that benefiting you?** We can keep all our leads in a centralized location from all sources and tag them accordingly. ### 34. Top of Line CRM for Real 🏡 Estate Agents !! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about BoomTown?** Concierge contacts all clients personally. Great google leads. Wonderful campaigns. **What do you dislike about BoomTown?** Price is the biggest deterrent for most folks. Also it's best if you're using it with a medium sized team or larger. **What problems is BoomTown solving and how is that benefiting you?** Able to stay better in contact with my 8000 person database. And close more transactions. ### 35. Top Tier Real Estate Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about BoomTown?** The CRM itself is great. The web app is fully functional and works flawlessly across all of its features. UI is pleasant to the eyes, web app is easy to navigate even for our older agents (it was a problem with other industry crms). The training is beneficial in getting your team to buy in instead of just hoping they "get it". The concierge service also helps vet out some leads that may not be legit / take care of having an ISA for smaller teams. And last but not least, Customer support is always quick to help, which was a significant pain point for us with other platforms prior. Most of our questions/requests have been taken care of in under a day. **What do you dislike about BoomTown?** Mobile app is somewhat limited in its current state and could benefit from having more useful features down the road. **What problems is BoomTown solving and how is that benefiting you?** Consolidating the numerous 3rd party software products we were using before. Having our team work out of one space is extremely beneficial to a smaller team like ours, and their productivity has risen as a result. **Official Response from Mac Hill:** > Our team prides ourselves on world-class customer service, so we appreciate you sharing that feedback here on G2! It is not always easy to offer a high level of service as a SaaS provider, but feel it is critical to ensure that our clients get the most out of their partnership with us. Thank you for taking the time to leave such a thorough review, keep up the great work! ### 36. BoomTown changed my business! **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua L. | Real estate agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about BoomTown?** It helps me to never lose a lead and stay organized! **What do you dislike about BoomTown?** There is nothing that I dislike about BoomTown. **What problems is BoomTown solving and how is that benefiting you?** It's so important to be organized- BoomTown's helps that! ### 37. I <3 Boomtown **Rating:** 5.0/5.0 stars **Reviewed by:** Jared C. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about BoomTown?** It is a great CRM to organize all leads and communicate as well! I use this CRM every single day to keep in touch with my clients and it plays a hugely pivotal role in my everyday Real Estate career. I like that I am able to get all my alerts right away as well and keep up to date with them at all times. **What do you dislike about BoomTown?** I'd probably say the phone app might need a little more optimization. Especially when it comes to searching for leads whether it be with their name or their phone number. A lot of times I'll put a name or number on the search bar to find a lead of mine, but they will not pop up at all. If this gets fixed, I think Boomtown would be unstoppable. **Recommendations to others considering BoomTown:** TRY BOOMTOWN! It's a great CRM and from the others I've seen, I'd say Boomtown is the best and it really shows, especially when it comes to the detail that boomtown and their coders/reps put into the system. I have spoke with many other agents about what CRMs they use and I get the best feedback when I speak about this one. **What problems is BoomTown solving and how is that benefiting you?** Boomtown is helping me with my Real Estate career. I've learned so much about follow-up, drips, templates, etc. It's made me really get a true perspective of how important it is to use a CRM, especially when it comes to Real Estate. **Official Response from Mac Hill:** > And we <3 Jared! Thank you so much for taking some time to leave us a review and some feedback. We are so glad to hear that BoomTown is playing a pivotal role in your Real Estate career and certainly hope we can help take you to new heights. The feedback on improving the NOW app for agents is much appreciated. This is very helpful for our Mobile development team to hear, so we will be sure to share it with them. Thanks again for leaving a review, Jared. Keep up the great work! ### 38. Boomtown is so easy to learn and to teach others! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about BoomTown?** The layout is really easy to navigate. I love that everything is color coordinated in a way. Boomtown support is also speedy in responding and help solve whatever issue I may be having at the time. The training is excellent and helpful. **What do you dislike about BoomTown?** I would like to see more information for a lead on the lead cental page. Instead of a compact view, I'd like to choose if I'd like a little more information to show. Also, I would like to see more help with Wordpress. **Recommendations to others considering BoomTown:** If you want an efficent, easy to use, one-stop-shop for your CRM, Boomtown is for you. **What problems is BoomTown solving and how is that benefiting you?** Boomtown is holding all of our company's leads in one place. Creating a to-do is very beneficial because of the number of leads that one person does handle. The smart-drip plan is helping agents keep in front of the prospect's mind by sending emails and texts periodically. I can keep up with which agents are using the CRM and being responsive and which ones are not. The agent reporting has helped us realize who needs more push to reach their goals and the companies. We love that we can edit our website directly from Boomtown and use it to filter leads that come from advertising from multiple platforms. **Official Response from Mac Hill:** > We so appreciate you taking some time to leave us a review, and are thrilled to hear that things are going so well for you. It sounds like you have a great grasp on the platform, so keep up the great work! As for your suggestion, we go back and forth on that. Usability design suggests a more minimal approach to keep things streamlined (which helps with adoption). This is definitely something worth considering, so we can pass this feedback along to our Product Team. Thanks for the feedback! ### 39. Excellent Follow up **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff H. | Realtor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about BoomTown?** I like that it's very detailed about how to take notes and gives you a tracking system to follow up with clients. Also provides great training videos on how to get more business! **What do you dislike about BoomTown?** The web design could be improved with more bold fonts and a cleaner look. All works properly. **What problems is BoomTown solving and how is that benefiting you?** It keeps me on track daily on what I need to accomplish and who I need to contact! My task list is updated constantly. I would recommend it to anyone starting in Real Estate. **Official Response from Joanna Harrison:** > Hey, Jeff! Thanks so much for taking some time to share your experience with BoomTown! I'm so glad that you're leveraging the system to the fullest and seeing the ROI you deserve. And follow-up is SO important so I'm glad that BoomTown can help make it a little bit easier for you. Best, Joanna ### 40. My Boomtown customers are USA customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Gail L. | Licensed Real Estate Salesperson, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2022 **What do you like best about BoomTown?** I receive customers from all over the U.S. **What do you dislike about BoomTown?** It is initially hard to differentiate the serious home-buyers from those who are just playing on the internet. **What problems is BoomTown solving and how is that benefiting you?** I am able to expand the number of customers I service. I have a fairly small SOI, but Boomtown affords me the opportunity to expand my customer base. **Official Response from Joanna Harrison:** > Hi, Gail! You are so right about BoomTown being a tool to expand your customer base and SOI. Your database is such a valuable asset and as it grows, so too does your ROI. Keep up the great work! Best, Joanna ### 41. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim C. | Agent Success Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about BoomTown?** I got to meet awesome people and got a few good takeaways. **What do you dislike about BoomTown?** Nothing but excited about future development **What problems is BoomTown solving and how is that benefiting you?** Problem- Keeping agents accountable Benefits-Auditing reports ### 42. Amazing Conference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about BoomTown?** It's so easy to use! I'm so busy and it does all the work for me! Concierge is the best. **What do you dislike about BoomTown?** Sometimes I get a note saying that the client called me and left a voice mail when I didn't receive anything. **What problems is BoomTown solving and how is that benefiting you?** Getting to the client quicker. It helps when I'm in showings and the concierge is doing the work for me. ### 43. Leads not going anywhere and many people tell me to stop **Rating:** 2.5/5.0 stars **Reviewed by:** Noelle G. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about BoomTown?** Not sure,the features are even difficult to use. **What do you dislike about BoomTown?** How much the system annoys each client, they often tell me to stop emailing/texting them **What problems is BoomTown solving and how is that benefiting you?** I don't have a concierge set up, and I have to do everything manually, so nothing has been beneficial **Official Response from Joanna Harrison:** > Hi, Noelle. I'm sorry to hear that you're having issues with clients unsubscribing from your communication! I have two recommendations for improving those conversion rates. One, you can set up a strategy call with someone from our BoomTown Client Services team, simply put in a support request through the Help Portal in the CRM and share your frustration. Two, the BoomTown Owners & Agents Facebook Communities are a great spot to connect with fellow BoomTown users, share your ups and downs, and see best practices for text & email communication. The links are below! Best, Joanna BoomTown Agent's Community - facebook.com/groups/184442491608788 BoomTown Owner's Community - facebook.com/groups/BoomTownOwners/ ### 44. Getting more done in less time! **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle A. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about BoomTown?** The marketing options - e-alerts, e-campaigns, text and email templates. **What do you dislike about BoomTown?** The app needs to get restarted multiple times in a row quite often because it freezes. I also wish text convos flowed more easily when texting back in forth in a short period of time with a lead. **Recommendations to others considering BoomTown:** I would strongly encourage this CRM if it's in your budget. Makes lead follow up so easy and the website is a great tool to share with leads as well. **What problems is BoomTown solving and how is that benefiting you?** I just am able to get so much more done without even really doing much work. I can literally be doing showings or even spending time with friends and family and then "randomly" get texts from leads who respond to e-campaign messages or e-alerts. **Official Response from Mac Hill:** > As they say, time is money! We are glad to hear that BoomTown is helping you get more of your time back, as well as increasing your production. Win-win! Thank you so much for taking the time out of your busy day to leave us a review, Michelle. We so appreciate it! ### 45. I am still learning the system **Rating:** 4.0/5.0 stars **Reviewed by:** Nyree A. | Realtor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about BoomTown?** The layout when I received a lead. I like the columns and how the leads are categorized. It allows me to quickly scan the status of the leads. **What do you dislike about BoomTown?** I have to figure it out. Learning the system. I learn better in a classroom or 1-1 **What problems is BoomTown solving and how is that benefiting you?** The time I am saving composing and writing text and emails. ### 46. Awesome CRM!! **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha G. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about BoomTown?** Everything is always available to see what current customers are looking at and the last time they were on site. It makes it so easy to see who is a hot buyer!! **What do you dislike about BoomTown?** I wish I could send a text from my own cell number through the app instead of the boomtown number, but not a deal breaker! **What problems is BoomTown solving and how is that benefiting you?** seeing who is ready to buy, and reaching out through drips to those who arent ready yet **Official Response from Mac Hill:** > Transparency in consumer behavior allows you to deliver the highest level of customer service possible! We are glad to hear that you are leveraging the platform to find your best opportunities. Keep up the great work, and thank you kindly for the review, Natasha! ### 47. Very organized and entertaining! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about BoomTown?** The variety in the sessions. There is so much information that is very beneficial to my business. It is very organized and informative. I will definitely be back. **What do you dislike about BoomTown?** There is not much that I don't like. Honestly, the food choices were minimal but I love that it is Greek themed. Overall a perfect experience and no complaints. **What problems is BoomTown solving and how is that benefiting you?** I am solving a lot of problems within my business and clientele. I was to be more organized and convert leads to actual clients. I am 7 months into the business and this will help me a lot. ### 48. Great for marketing & managing your clients **Rating:** 5.0/5.0 stars **Reviewed by:** Cara O. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about BoomTown?** I love the made for you custom drip campaigns and how easy it is to look at your daily to-dos. This helps keep realtors on track with their IPAs and focused on building and maintaining the relationship. **What do you dislike about BoomTown?** It's a little bit of a dated interface, I think the user interface could be updated and a bit more intuitive. **What problems is BoomTown solving and how is that benefiting you?** Automation and organization has been key with BoomTown. Having a place to input all relevant details for a client is essential in maintaining an organized and profitable business. **Official Response from Mac Hill:** > It's all about profitability! It sounds like you are doing a great job of utilizing the tools available to you within BoomTown to make your business more efficient and organized, Cara. Keep up the great work! Thank you so much for taking the time to leave us such a thoughtful review, we very much appreciate it! ### 49. Learned so much and had fun **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about BoomTown?** Love that all the lead information is in one place and all interactions can be stored and found **What do you dislike about BoomTown?** Have not found much unhelpful. Wish there was a way to note when you send an email or text outside of boomtown other than a note **What problems is BoomTown solving and how is that benefiting you?** Keeping track of leads and that they are being followed up with. ### 50. BEST CRM I'VE EVER USED!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Broker Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about BoomTown?** You can see all your essential information at a glance, the UI is intuitive and easy to use and keeping track of my business has been a breeze. **What do you dislike about BoomTown?** It opens a new screen whenever you navigate to a new contact. **Recommendations to others considering BoomTown:** If you are on the fence about BoomTown, give it a try for at least a week and you will see that it is one of the easiest CRMs you have ever used. **What problems is BoomTown solving and how is that benefiting you?** Having the ability to track when I need to contact specific leads and setting up monthly/quarterly touches. **Official Response from Joanna Harrison:** > Hey, David! Thank you so much for taking a few minutes to share your experience with BoomTown! The reason we exist is to help agents like you thrive, so we love to hear that it's helping empower your business. Keep crushing it! Best, Joanna - [View BoomTown pricing details and edition comparison](https://www.g2.com/products/boomtown/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+12%3A31%3A17+-0500&secure%5Bsession_id%5D=8eee7fb8-bccc-463d-b1ad-af7a36485a4f&secure%5Btoken%5D=e720b4a2d0d6069c7c73f2c82dbca613bbf5d7d834c70e272772101fc2612e87&format=llm_user) ## BoomTown Features **Administrative** - E-Signature Capabilities - Document Management - Contact Management **Relationship Management** - Lead Generation - Social Media Integration - CRM Integration **Client Management** - Lead Scoring - Contact Management - Lead Generation **Operational** - Contract Management - Communication Tools - Transaction Management - Mobile App - Opportunity Tracking - Agent Monitoring **Presentation** - Website Builder - MLS Integration - SEO Strategization - IDX Website **Task Management** - Marketing Automation - Document Management - Third-Party Integration **Platform Features** - Contact & Account Management - Opportunity & Pipeline Management - Task / Activity Management - Listing Management - Email Marketing - Transaction Management - Lead Management - CMA Management - Forecasting & Reporting - Dashboards **Platform Branding** - Operability - Brand Management **Platform Content** - Social Media Management - Communication Management - Website Management - Campaign Building **Agentic AI - Real Estate CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Natural Language Interaction - Decision Making **Platform Additional Functionality** - Reporting **Platform Integrations** - Integration with Real Estate CRM - Integration with Virtual Tour - Integration with Real Estate Activities Management ## Top BoomTown Alternatives - [Brivity](https://www.g2.com/products/brivity/reviews) - 4.2/5.0 (43 reviews) - [Lofty](https://www.g2.com/products/lofty-lofty/reviews) - 4.3/5.0 (401 reviews) - [IXACT Contact Real Estate CRM](https://www.g2.com/products/ixact-contact-real-estate-crm/reviews) - 4.5/5.0 (260 reviews)