Bonterra Apricot Reviews & Product Details - Page 4

Overall a very user-friendly platform. I couple bugs here and there, but Apricot responds usually pretty quickly to resolve them and communicates to acknowledge that they are happening and actively finding a solution. My Case Managers are happy with the platform and ease of services. It has allowed us to spend more time with clients and less worried about paperwork, etc. The implimentation took longer than anticipated but this is because we really built it how we needed it to perform. We use Apricot 360 every single day and it has made our jobs so much easier. Review collected by and hosted on G2.com.

Price has gone up significantly between years 1 and 2 of having the platform. I am concerned moving forward about price increases. I wish there was better technical assistance with building reports. Building reports feature can be kind of confusing and I think this could be redone to make it easier to understand. Review collected by and hosted on G2.com.

Our agency moved from using an internal system to using Apricot - it has increased our ability to track service metrics and have meaningful data. Review collected by and hosted on G2.com.

It was work to create and onboard staff to the new system. Review collected by and hosted on G2.com.

The thing that I like most about Bonterra Case Management is how customizable it is. When it was first introduced to us, as Apricot, I didn't think we would be able to utilize it. However, since then, we have been able to tailor it to our company's needs and continue editing it as we grow. It is very easy to use and once our staff went through training they caught on quickly. We use it every day and other than when it is down for maintenance, I haven't heard many complaints from our staff. Review collected by and hosted on G2.com.

I do not have any complaints with this platform. I do wish that there was a training section. Maybe there is and I just haven't explored the site enough! Review collected by and hosted on G2.com.

Being able to keep track of all my notes and hour in one place. Love all the extra features that are in. It makes keeping notes easy. Review collected by and hosted on G2.com.

Sometimes it can be a little bit challenging to use. When trying to save and you can't save without making sure to check all the boxes first. Review collected by and hosted on G2.com.

We use one of Bonterra's products (Apricot360) on a daily basis. We have over 20 individual programs across several functions (housing, domestice violence, workforce, client emrgency services, etc.) using it 24/7. I personally consider myself to be an expert on the application having done 90% of the development, reports, and other related tasks/projects involving their product.

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One of the best thing about Bonterra (specifically the product we use: Apricot360) is the ability to get ahold of a customer service rep. as compared to other applications (e.g. Ceridian Dayforce) where it takes sometimes weeks to hear back from someone. Also, the individuals we are often assigned as our main POC have been great. The one-offs where the person we were assigned was not great or did not do a good job did not last long as it seems Bonterra takes pride in providing the best support possible.

Outside of the customer service, the forms/templates customability is very easy which makes implementing programs on the application easier than other applications and also makes integrating the processes into their day-to-day easier as well (because the learning curve on how to use the product is small). It does not need a person to be technical and only really requires some thought about data collection. In our case we needed to ensure the forms are connected properly because we dump data nightly into our on-site DB's for reporting, but if we didn't need to do that then it really doesn't need much to build. Review collected by and hosted on G2.com.

The pricing of their products are a little high considering the options available. Licensing users is the biggest, unneccessary, expense.

In terms of the product we use specifically, Apricot360, the biggest challenge was reporting. The native reporting environment is challenging to work with. If you need a report or metric that falls even slightly outside of the simple reporting options, then you are completly out of luck. It often lags or crashes when creating larger than 4 section reports. Reports are corrupted over the smallest things (sorting a single value as an example) which oftens leads to lost work. Their solution was to start having us use Results Reporting.

The Results Reporting module is very cumbersome. Learning how to program in mySQL or SQL is 1000% easier than trying to learn how to use their Results Reporting module. Of course there are trainings to help learn how to report in Results Reporting, but those are not free and are very expensive (>$1000 per person) and it only goes over the basics. Our answer was to get a data dump and import it into our own environment to report on. Getting to that point was a headache not only because it was difficult to get a hold of someone who knew what we were trying to accomplish, but also to understand the underlying table structure was just bananas (most likely because of the rapid dev environment, but the tables and how things are stored DO NOT MAKE SENSE from a DBA standpoint or a data analyst standpoint). Review collected by and hosted on G2.com.

One stop shop for what I need regarding input and output of information Review collected by and hosted on G2.com.

Really, the only downside for me is that it times out my login and I find myself logging in again- just an inconvenience really. Review collected by and hosted on G2.com.

It is easy to upload informations or documents. Case notes are easy to create. Has 3 easy ways to locate participants' case file. Review collected by and hosted on G2.com.

It is a good product but has a few things I would change to make mistakes easier to change than it has. I was unable to change something while typing and could not clear the error I had made. Still trying to correct. I added a person twice in a program and unable to delete one from the case. Review collected by and hosted on G2.com.

The system is very concise, has great customer support, and has a number of useful features that are easy to navigate once you have a short amount of time exploring it. It's very easy to make changes/corrections, and input any necessary information. Review collected by and hosted on G2.com.

Navigating to dashboards/closed client profiles can be somewhat frustrating since they're not as quickly accessible as active client dashboards, but it's still very simple to get to them. Review collected by and hosted on G2.com.

As a data manager for our awesome team, I really enjoy being able to build forms in Apricot that allow us to capture the team's work. The ability to create forms as detailed and intricate as possible allows us to report what the work truly looks like. We are able to better tell the story of our work with data and our team's testimonies. Review collected by and hosted on G2.com.

I don't like that there seem to often be glitches and the long loading periods for when reports are too large. We have to create large reports often due to the unique work our team preforms and the huge impact we have on community. Without large, intricate reports we cannot fully capture the scope of work our team does. I've used the chat feature a few times, I will say that everyone that has helped me has been super professional and knowledgable. I really apprecitate their support, they are usually able to help me figure out what's going wrong! Review collected by and hosted on G2.com.

I appreciate all the features and customer support. Although there is a learning curve, I like that anything can be fixed if you make a mistake while learning. I also appreciate all the tutorials, articles, and videos that show you how to use the product. Those have been very helpful. Review collected by and hosted on G2.com.

There are some features that I hope Bonterra adds in the future to help make using their products even better and easier. But overall, there isn't much I dislike. Review collected by and hosted on G2.com.