Bonsai is a simple way to create all of your forms, proposals, invoices and so much more all in the same place. Review collected by and hosted on G2.com.
I haven't come across anything about Bonsai that I dislike yet. Review collected by and hosted on G2.com.
Conceptually it's very strong. It has all the features to run a creative business, unfortuantely I have a laundry list of problems. Review collected by and hosted on G2.com.
Disappointed so far....
I'm having quite a bit of trouble, but I'm staying the course for now because conceptually this app fits my needs, but here's my problems so far:
1. Technical and Formatting Issues:
• Inability to adjust certain images within the title page; automatic downscaling of images.
• Images on mobile devices are cut off, stretched, or contorted.
• Issues with image stretching and formatting in proposals, affecting visual quality.
• Images often appear pixelated or of low quality when uploaded to the platform.
2. Customer Service and Support:
• Slow response times (1-3 days) from customer service.
• Partial or inadequate addressing of issues raised.
• Unresponsive telephone support; calls go unanswered.
3. Billing and Pricing Transparency:
• Double charged within a 30-day period.
• Unclear additional charges for adding a partner and activating features.
• Forced payment for account feature access.
4. Platform Functionality and Management:
• Sent proposals don’t automatically move to the ‘sent’ column; manual adjustment required.
• The cell phone app lacks editing capabilities and clarity on useful features.
• No straightforward testing process for proposals; must send to self for testing.
• Resets in white glove branding feature after account adjustments, leading to unintentional branding presence.
• Inadequate preview functionality; does not fully display client’s view.
5. Delivery and Tracking:
• Partial delivery of proposals to recipients.
• Unreliable read receipt functionality.
• No confirmation of proposal receipt or review by recipients. Review collected by and hosted on G2.com.
I don't like to overcomplicate things, so having my client CRM, contracts, proposals, invoices, banking, tax tracking, etc is HUGE in allowing me to run my freelance business with less stress. Review collected by and hosted on G2.com.
ACH payments take way too long to process through. I can't wait that long for my money. Review collected by and hosted on G2.com.
- Customizable invoicing
- Time tracking works well
- It works really well if you don't have any employees (I have 5+ subcontractors and billing is a NIGHTMARE)
- Integrates to Quickbooks Online Review collected by and hosted on G2.com.
- No way to call them or get a hold of them
- Very easy for clients to accidentally "double pay"
- Subcontractor functionality does not make any sense, you can't review before your subs bill you how much they have been working
- I am a credible agency but they blocked over $20k from client payments going to my bank account for ~2 weeks. Extremely frustrating and the team there doesn't seem to care at all.
- Cannot be used for project management or be integrated with Monday.com. Review collected by and hosted on G2.com.
Hi Paris,
Thank you for taking the time to provide your feedback.
Firstly, we’re happy to hear that you’ve found our core features like time tracking and invoicing valuable.
To address your other point about payments - our team worked to remedy the unique situation related to your payout. While we were able to resolve this, we understand the frustration and inconvenience you encountered. We’re taking this opportunity to make improvements so issues such as this can be avoided in the future.
In terms of your experience with multiple employees, we hear you! Our team is focused on refining the overall teams/subcontractor experience in the near future. And we’re always open to suggestions and feedback from our customers. Let us know how we can make this experience better for you and your team by reaching out to support@hellobonsai.com
Nothing. I liked nothing. They have the worst customer service, and I never received my funds. Review collected by and hosted on G2.com.
If I could leave a ZERO star, I would. This is the absolute worst company I've ever stumbled across. I am a freelance social media manager and I was attempting to make invoices for my clients through Hello Bonsai. The invoice sending was successful, and my clients were able to easily pay. At that point, Hello Bonsai decided not to release the funds to me. Instead they continued to ask extremely vague questions about my business that led to them saying I couldn't provide them with enough information to validate my business. Vague questions where it was impossible for me to provide a suitable answer. So my belief is that this was intentional to keep the funds for themselves. I even went to the trouble of having an executive, from the company that hired me, write and sign a letter stating they hired me to do their social media management. That still wasn't good enough for them to release my funds. I also provided website addresses, Instagram handles, marketing strategies from private meetings within my company, and much much more. None of it was "apparently" sufficient. Additionally, multiple people were responding to the support messages from Bonsai, and none of them were in the loop with each other on what I had already provided. So I went in circles and provided duplicate information to Bonsai at least 5 separate times. All of which was never "enough info". I cannot stress enough that no one should ever ever use this company. They are FRAUD and they intentionally make it impossible to get your funds. I'm hoping that my client gets refunded, but who knows if that will happen. I opened an online investigation of their website and services, so maybe soon they will be shut down for good. BEWARE!!!!!!!!!!!!!! Review collected by and hosted on G2.com.
We sincerely regret the less-than-ideal experience you encountered.
Although there are instances when additional documentation is necessary to verify business information, we are committed to streamlining this process and communication around these requests moving forward.
Our Operations team actioned the invoice refund the same day that you've requested it. Let our team know if we can assist with anything further by sending us an email to support@hellobonsai.com.
Seems to have a lot of features that others do not, like contract templates. It is easy to set up. Review collected by and hosted on G2.com.
Pricey compared to other services like it. Review collected by and hosted on G2.com.
The user experience is simply and straight forward even for a new business owner`` Review collected by and hosted on G2.com.
Nothing is least helpful. There are no downsides. Review collected by and hosted on G2.com.
We are a design as a service company, we need to manage several clients, invoicing and tracking payments, Bonsai has been our best solution for it. Review collected by and hosted on G2.com.
For now, everything works like it shoulhd Review collected by and hosted on G2.com.
I like its usability and functionality. Very easy to use and streamlined. Review collected by and hosted on G2.com.
I don't dislike anything about the product at the moment. Review collected by and hosted on G2.com.
Their customer service team is responsive, helpful, patient, and kind. They always respond to queries within a day or two. It's also easy to use. Review collected by and hosted on G2.com.
It took a couple of weeks to get my Bonsai payments coming through. New account holders should expect an initial delay while the credit card company is verifying their bank information. Review collected by and hosted on G2.com.