BMC Helix ITSM Reviews & Product Details

All the details related to a ticket is organised and ease in managing the tickets. Review collected by and hosted on G2.com.

While integrating with other Device sometimes ITSM is not reachable. Review collected by and hosted on G2.com.

Very modernized tool to automate and manage your operations.

It helps in tracking tickets, tasks, changes, data.

Great support team.

Integration friendly and gives options to customise as per your need. Review collected by and hosted on G2.com.

Expensive compared to other ITSM tools.

Not easy to maintain, sometimes causes troubles like performance issues. Review collected by and hosted on G2.com.

Super fast to use I prefer this to other programs Review collected by and hosted on G2.com.

Nothing at all it's great how it is. I wouldn't want any other features Review collected by and hosted on G2.com.

Enterprise-level tool that is used globally for service management and routing of incidents. Integrations with DevOps tools, New Relic, OIC. Built in knowledge management for effective use and upto date information. Review collected by and hosted on G2.com.

ServiceNow is more of an updated version where work will be done with ease. Less Connectors with SAAS compared to other tools. Language is non json which is harder to write. Review collected by and hosted on G2.com.

Modern UI, automation, ease of use, robust and conforming to the ITIL Framework Review collected by and hosted on G2.com.

Sometimes can be pricey but you have to pay for what you get. Review collected by and hosted on G2.com.

Helix is super easy tracking tool, It is Powerful that we can handle multiple tickets at a same time. Review collected by and hosted on G2.com.

But UI is very old and needed to be changed It is also very very slow when switching between tabs and options Review collected by and hosted on G2.com.

I like the best is SaaS Environment. It's a top solution with lot of new AI/ML capabilities and new product around ITSM to ease customer working. This is real ITSM. Review collected by and hosted on G2.com.

Late commer in SaaS. BMC has entered in SaaS market little late but it enters with the latest capabilities. Review collected by and hosted on G2.com.

The ease with which we were able to integrate the application with Symphony Summit AI. Review collected by and hosted on G2.com.

Some of the flow etc. can be complex to confgure. Review collected by and hosted on G2.com.

The service and support are overall excellent. Only for some products, it takes too long to have a solution or sometimes even an answer. The products are at some points average (Smart-IT) and some points compelling (Innovation Suite). Digital Workplace is also a solid product but has some weak points, and hopefully, with getting it into the Innovation Suite, it will be that strong, I wish, and I need it. We realized significant cost savings with up to 75% improvement in service and management efficiencies from automating daily employee tasks. Review collected by and hosted on G2.com.

As a developer, you have not-so-good tools to debug like in a classic IDE. There are no breakpoints and not option to start at a specific point in the process. So, on the one hand, this graphical development gets you the power to create very quickly and have good progress. But on the other hand, it will be very frustrating when you are trying new things and have problems that you want to debug or fix. However, we value our continued collaboration with BMC and know they will address these issues. With BMC Helix, we can deliver exciting innovations throughout our company. We know we have one of the best solutions in the industry, which supports us to achieve our stated business outcomes and realize value from our investments in BMC software. Review collected by and hosted on G2.com.