Top 10 BMC Helix ITSM Alternatives & Competitors

Top 10 Alternatives to BMC Helix ITSM Recently Reviewed By G2 Community

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Freshservice
By Freshworks
4.6/5
(1,314)
Product Description
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
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Reviewers say compared to BMC Helix ITSM, Freshservice is:
More usable
Easier to set up
Easier to admin
Categories in common with BMC Helix ITSM:
IT Service Management (ITSM) Tools
Service Desk

ServiceNow IT Service Management
By ServiceNow
4.4/5
(1,234)
Product Description
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
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Reviewers say compared to BMC Helix ITSM, ServiceNow IT Service Management is:
Easier to admin
More usable
Easier to set up
Categories in common with BMC Helix ITSM:
IT Service Management (ITSM) Tools
Service Desk

Jira Service Management
By Atlassian
4.3/5
(964)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to BMC Helix ITSM, Jira Service Management is:
More usable
Easier to set up
Better at support
Categories in common with BMC Helix ITSM:
IT Service Management (ITSM) Tools
Service Desk

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SysAid
By SysAid
4.5/5
(739)
Product Description
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
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Reviewers say compared to BMC Helix ITSM, SysAid is:
More usable
Easier to admin
Easier to set up
Categories in common with BMC Helix ITSM:
IT Service Management (ITSM) Tools
Service Desk

ManageEngine ServiceDesk Plus
By Zoho
4.2/5
(245)
Product Description
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
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Reviewers say compared to BMC Helix ITSM, ManageEngine ServiceDesk Plus is:
More usable
Easier to admin
Easier to set up
Categories in common with BMC Helix ITSM:
IT Service Management (ITSM) Tools
Service Desk

Ivanti Neurons for ITSM
By Ivanti
3.9/5
(194)
Product Description
Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.
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Reviewers say compared to BMC Helix ITSM, Ivanti Neurons for ITSM is:
More usable
Better at meeting requirements
Better at support
Categories in common with BMC Helix ITSM:
IT Service Management (ITSM) Tools
Service Desk

EasyVista Service Manager
By EasyVista
3.9/5
(98)
Product Description
EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.
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Reviewers say compared to BMC Helix ITSM, EasyVista Service Manager is:
Easier to admin
Easier to set up
Easier to do business with
Categories in common with BMC Helix ITSM:
IT Service Management (ITSM) Tools
Service Desk

OpenText Service Management Automation X (SMAX)
By OpenText
4.2/5
(72)
Product Description
OpenText™ SMAX is a SaaS-based solution that delivers a smart approach to IT and enterprise service management with built-in analytics, codeless configurations, and private generative AI chatbots.
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Reviewers say compared to BMC Helix ITSM, OpenText Service Management Automation X (SMAX) is:
More usable
Better at meeting requirements
Easier to admin
Categories in common with BMC Helix ITSM:
IT Service Management (ITSM) Tools
Service Desk

CA Service Desk Manager
By Broadcom
4.2/5
(20)
Product Description
Clarity SM from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.
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Reviewers say compared to BMC Helix ITSM, CA Service Desk Manager is:
More usable
Better at support
Easier to admin
Categories in common with BMC Helix ITSM:
IT Service Management (ITSM) Tools
Service Desk