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Top 10 BMC Helix ITSM Alternatives & Competitors

By BMC Software
(285)3.7 out of 5

Looking for alternatives or competitors to BMC Helix ITSM? IT Service Management Tools is a widely used technology, and many people are seeking easy to use, user friendly software solutions with policy dictation and performance logging. Other important factors to consider when researching alternatives to BMC Helix ITSM include incident management and end users. The best overall BMC Helix ITSM alternative is Freshservice. Other similar apps like BMC Helix ITSM are ServiceNow IT Service Management, Jira Service Management, SolarWinds Service Desk, and SysAid. BMC Helix ITSM alternatives can be found in IT Service Management Tools but may also be in Service Desk Software.

Best Paid & Free Alternatives to BMC Helix ITSM

  • Freshservice
  • ServiceNow IT Service Management
  • Jira Service Management
Show More

Top 10 Alternatives to BMC Helix ITSM Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how BMC Helix ITSM stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Telecommunications, and Computer Software, and find the best product for your business.
    #1

  1. Freshservice

    By Freshworks
    (1,238)4.6 out of 5

    2. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with BMC Helix ITSM:

    Reviewers say compared to BMC Helix ITSM, Freshservice is:

    More usable
    Easier to set up
    Easier to admin
    See all Freshservice reviews
    #2

  2. ServiceNow IT Service Management

    By ServiceNow
    (872)4.3 out of 5

    3. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with BMC Helix ITSM:

    Reviewers say compared to BMC Helix ITSM, ServiceNow IT Service Management is:

    Easier to admin
    Easier to set up
    More usable
    See all ServiceNow IT Service Management reviews
    Serviceaide ChangeGear
  3. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Serviceaide ChangeGear

    (99)3.9 out of 5

    4. We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

    Visit Website

    Reviewers say compared to BMC Helix ITSM, Serviceaide ChangeGear is:

    More usable
    Better at support
    Easier to do business with
    Visit Website
    #3

  4. Jira Service Management

    By Atlassian
    (779)4.2 out of 5

    5. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with BMC Helix ITSM:

    Reviewers say compared to BMC Helix ITSM, Jira Service Management is:

    More usable
    Better at support
    Better at meeting requirements
    See all Jira Service Management reviews
    #4

  5. SolarWinds Service Desk

    By SolarWinds Worldwide LLC
    (742)4.3 out of 5

    6. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with BMC Helix ITSM:

    Reviewers say compared to BMC Helix ITSM, SolarWinds Service Desk is:

    More usable
    Easier to admin
    Easier to set up
    See all SolarWinds Service Desk reviews
    #5

  6. SysAid

    By SysAid
    (710)4.5 out of 5

    7. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with BMC Helix ITSM:

    Reviewers say compared to BMC Helix ITSM, SysAid is:

    More usable
    Easier to admin
    Better at support
    See all SysAid reviews
    #6

  7. ManageEngine ServiceDesk Plus

    By ManageEngine
    (231)4.2 out of 5

    8. Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with BMC Helix ITSM:

    Reviewers say compared to BMC Helix ITSM, ManageEngine ServiceDesk Plus is:

    More usable
    Easier to admin
    Easier to set up
    See all ManageEngine ServiceDesk Plus reviews
    #7

  8. Ivanti Neurons for ITSM

    By Ivanti
    (187)3.9 out of 5

    9. Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with BMC Helix ITSM:

    Reviewers say compared to BMC Helix ITSM, Ivanti Neurons for ITSM is:

    More usable
    Better at meeting requirements
    Better at support
    See all Ivanti Neurons for ITSM reviews
    #8

  9. EasyVista Service Manager

    By EasyVista
    (87)3.8 out of 5

    10. EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

    Categories in common with BMC Helix ITSM:

    Reviewers say compared to BMC Helix ITSM, EasyVista Service Manager is:

    Easier to admin
    Easier to do business with
    Easier to set up
    See all EasyVista Service Manager reviews
    #9

  10. OpenText Service Management Automation X (SMAX)

    By OpenText
    (71)4.2 out of 5

    11. OpenText™ SMAX is a SaaS-based solution that delivers a smart approach to IT and enterprise service management with built-in analytics, codeless configurations, and private generative AI chatbots.

    Categories in common with BMC Helix ITSM:

    Reviewers say compared to BMC Helix ITSM, OpenText Service Management Automation X (SMAX) is:

    More usable
    Better at meeting requirements
    Easier to admin
    See all OpenText Service Management Automation X (SMAX) reviews
    #10

  11. CA Service Desk Manager

    By Broadcom
    (20)4.2 out of 5

    12. Clarity SM from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.

    Categories in common with BMC Helix ITSM:

    Reviewers say compared to BMC Helix ITSM, CA Service Desk Manager is:

    More usable
    Better at support
    Easier to admin
    See all CA Service Desk Manager reviews
    Serviceaide ChangeGear
  12. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Serviceaide ChangeGear

    (99)3.9 out of 5

    13. We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

    Visit Website

    Reviewers say compared to BMC Helix ITSM, Serviceaide ChangeGear is:

    More usable
    Better at support
    Easier to do business with
    Visit Website

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