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4.5 out of 5
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BMC Helix Platform 
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SG
Shefali G.
Automation tester
Small-Business(50 or fewer emp.)
What do you like best about BMC Helix Platform?
BMC Helix Platform offers a robust and versatile solution for our organization's IT service management needs. The platform's user-friendly interface simplifies workflow customization, making it easy to adapt to our specific requirements. The seamless integration with various ITIL processes enhances efficiency, and the built-in automation tools have significantly streamlined our operations. While the learning curve exists, the extensive documentation and responsive support team ensure a smooth onboarding process. Overall, BMC Helix Platform stands out for its flexibility, scalability, and comprehensive feature set, making it a valuable asset for any enterprise seeking a reliable ITSM solution. Review collected by and hosted on G2.com.
What do you dislike about BMC Helix Platform?
One drawback I've encountered with BMC Helix Platform is the complexity of certain advanced features. Navigating through intricate customization options can be challenging, requiring a steeper learning curve. While the platform's flexibility is a strength, it might benefit from a more intuitive interface for these advanced configurations, making it more accessible to users with varying levels of technical expertise. Review collected by and hosted on G2.com.
10 out of 11 Total Reviews for BMC Helix Platform
4.1 out of 5
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Overall Review Sentiment for BMC Helix Platform
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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HG
Hemant G.
Jr. Software Engineer
Enterprise(> 1000 emp.)
What do you like best about BMC Helix Platform?
The best part about BMC is that it let's you provide and manage ticketing based remedy support. Here you can raise and recieve incidents / tickets to which you can provide resolution and keep your business functioning smooth. Review collected by and hosted on G2.com.
What do you dislike about BMC Helix Platform?
It's not open source and only used by big corporates. UI is a littile bit confusing for new person and need proper knowledge transfer to work on it. Review collected by and hosted on G2.com.
RR
Rakesh R.
Integrations Engineer
Mid-Market(51-1000 emp.)
What do you like best about BMC Helix Platform?
The BMC Helix Platform offers a robust and flexible solution for building and managing applications. Its intuitive design and comprehensive features make it an excellent choice for organizations seeking efficient workflow automation and seamless integration. The platform's scalability ensures adaptability to evolving business needs, while its analytics capabilities empower data-driven decision-making. Although user customization may have a learning curve, the overall value provided by BMC Helix Platform makes it a compelling option for businesses aiming to streamline their processes. Review collected by and hosted on G2.com.
What do you dislike about BMC Helix Platform?
While BMC Helix Platform offers comprehensive features, some users may find the initial learning curve for customization challenging. Review collected by and hosted on G2.com.
RG
Rohit G.
Programming Analyst
Enterprise(> 1000 emp.)
What do you like best about BMC Helix Platform?
I liked the robustness of BMC Helix platform which provides seamless experience of customisation and integration tools.Most amazing part is we can use Mobile app also to manage service request and incident on the go. By that means I frequently use BMC helix mobile app for crucial incidents. Again by use of AI and ML it enhance implementation and also customer support and community provides best practices. Review collected by and hosted on G2.com.
What do you dislike about BMC Helix Platform?
We can say the BMC helix platform is resource intensive, but again for advanced integration you will require some hands on practices. Review collected by and hosted on G2.com.
DJ
Daniel J.
Administrador BMC TrueSight Operations Management
Mid-Market(51-1000 emp.)
What do you like best about BMC Helix Platform?
The new grafana (Called Helix Dashboards) that the new platform includes to display metrics and compare with different data sources like vcenter, prometheus, elastic... Review collected by and hosted on G2.com.
What do you dislike about BMC Helix Platform?
Very very new product with a couple of little problems. Review collected by and hosted on G2.com.
UI
Verified User in Information Services
Small-Business(50 or fewer emp.)
What do you like best about BMC Helix Platform?
IT IS USER-FRIENDLY AND ITS FEATURES ARE DETAILED TO HELP YOU WITH WHAT YOU'RE LOOKING FOR. IT CAN BE FLEXIBLE IF YOU'RE EXPERIENCED AND SAVVY WITH CLOUD COMPUTING. Review collected by and hosted on G2.com.
What do you dislike about BMC Helix Platform?
I USED IT ON MY LAPTOP, UNFORTUNATELY, IT REQUIRED JAVA-BASED SERVICES WHICH DON'T WORK WELL WITH A CHROME ENVIRONMENT. IT HAS ALSO PRODUCED DELAYED RESPONSES DURING HEAVY USE TIME. Review collected by and hosted on G2.com.
CI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about BMC Helix Platform?
BMC helix platform is new innovative approach by BMC software by taking all installation and server managing mesh away and now managing all on cloud server with public access and high availability. Review collected by and hosted on G2.com.
What do you dislike about BMC Helix Platform?
BMC Helix Platform lags local server logs and config file setting like ar.cfg and armonitor. Also services restart and administration privileges are taken away from the tool owner company. Review collected by and hosted on G2.com.
UI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
What do you like best about BMC Helix Platform?
I really like how easy it is to understand and navigate Review collected by and hosted on G2.com.
What do you dislike about BMC Helix Platform?
The software can take up a lot of space and be a little slow on laptops Review collected by and hosted on G2.com.
CT
Verified User in Telecommunications
Enterprise(> 1000 emp.)
What do you like best about BMC Helix Platform?
Front end view and backend comfigurations are insanely neat and highly customized Review collected by and hosted on G2.com.
What do you dislike about BMC Helix Platform?
Lagging of platform as compared to snow platform Review collected by and hosted on G2.com.
CB
Verified User in Banking
Enterprise(> 1000 emp.)
AI
Verified User in Information Technology and Services
Enterprise(> 1000 emp.)
What do you like best about BMC Helix Platform?
Customization capability
Survey feature
Chat option
Create n numbers of Services as per catalog
Mentain assets Review collected by and hosted on G2.com.
What do you dislike about BMC Helix Platform?
Some features are not available and in oob it's difficult to customize for which we provide work around solution. Review collected by and hosted on G2.com.
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