BMC Helix Platform Reviews & Product Details

BMC Helix Platform offers a robust and versatile solution for our organization's IT service management needs. The platform's user-friendly interface simplifies workflow customization, making it easy to adapt to our specific requirements. The seamless integration with various ITIL processes enhances efficiency, and the built-in automation tools have significantly streamlined our operations. While the learning curve exists, the extensive documentation and responsive support team ensure a smooth onboarding process. Overall, BMC Helix Platform stands out for its flexibility, scalability, and comprehensive feature set, making it a valuable asset for any enterprise seeking a reliable ITSM solution. Review collected by and hosted on G2.com.

One drawback I've encountered with BMC Helix Platform is the complexity of certain advanced features. Navigating through intricate customization options can be challenging, requiring a steeper learning curve. While the platform's flexibility is a strength, it might benefit from a more intuitive interface for these advanced configurations, making it more accessible to users with varying levels of technical expertise. Review collected by and hosted on G2.com.

The best part about BMC is that it let's you provide and manage ticketing based remedy support. Here you can raise and recieve incidents / tickets to which you can provide resolution and keep your business functioning smooth. Review collected by and hosted on G2.com.

It's not open source and only used by big corporates. UI is a littile bit confusing for new person and need proper knowledge transfer to work on it. Review collected by and hosted on G2.com.

The BMC Helix Platform offers a robust and flexible solution for building and managing applications. Its intuitive design and comprehensive features make it an excellent choice for organizations seeking efficient workflow automation and seamless integration. The platform's scalability ensures adaptability to evolving business needs, while its analytics capabilities empower data-driven decision-making. Although user customization may have a learning curve, the overall value provided by BMC Helix Platform makes it a compelling option for businesses aiming to streamline their processes. Review collected by and hosted on G2.com.

While BMC Helix Platform offers comprehensive features, some users may find the initial learning curve for customization challenging. Review collected by and hosted on G2.com.

I liked the robustness of BMC Helix platform which provides seamless experience of customisation and integration tools.Most amazing part is we can use Mobile app also to manage service request and incident on the go. By that means I frequently use BMC helix mobile app for crucial incidents. Again by use of AI and ML it enhance implementation and also customer support and community provides best practices. Review collected by and hosted on G2.com.

We can say the BMC helix platform is resource intensive, but again for advanced integration you will require some hands on practices. Review collected by and hosted on G2.com.

The new grafana (Called Helix Dashboards) that the new platform includes to display metrics and compare with different data sources like vcenter, prometheus, elastic... Review collected by and hosted on G2.com.

Very very new product with a couple of little problems. Review collected by and hosted on G2.com.

BMC helix platform is new innovative approach by BMC software by taking all installation and server managing mesh away and now managing all on cloud server with public access and high availability. Review collected by and hosted on G2.com.

BMC Helix Platform lags local server logs and config file setting like ar.cfg and armonitor. Also services restart and administration privileges are taken away from the tool owner company. Review collected by and hosted on G2.com.

I really like how easy it is to understand and navigate Review collected by and hosted on G2.com.

The software can take up a lot of space and be a little slow on laptops Review collected by and hosted on G2.com.

Front end view and backend comfigurations are insanely neat and highly customized Review collected by and hosted on G2.com.

Lagging of platform as compared to snow platform Review collected by and hosted on G2.com.

Building cloud flatform with security is very important Review collected by and hosted on G2.com.

Bmc should bring all the infra to cloud to bring best for customers Review collected by and hosted on G2.com.

Customization capability

Survey feature

Chat option

Create n numbers of Services as per catalog

Mentain assets Review collected by and hosted on G2.com.

Some features are not available and in oob it's difficult to customize for which we provide work around solution. Review collected by and hosted on G2.com.