Top 10 Footprints Service Desk Alternatives & Competitors

(56)3.5 out of 5

Looking for alternatives or competitors to BMC FootPrints? IT Service Management Tools is a widely used technology, and many people are seeking top rated, simple software solutions with policy dictation and performance logging. Other important factors to consider when researching alternatives to BMC FootPrints include features and reporting. The best overall BMC FootPrints alternative is Jira Service Management. Other similar apps like BMC FootPrints are OpenText Service Management Automation X (SMAX), CA Service Desk Manager, SysAid, and Freshservice. BMC FootPrints alternatives can be found in IT Service Management Tools but may also be in Service Desk Software or Help Desk Software.

Best Paid & Free Alternatives to BMC FootPrints

Jira Service Management
OpenText Service Management Automation X (SMAX)
CA Service Desk Manager
SysAid
Freshservice
SolarWinds Service Desk
EasyVista Service Manager
Spiceworks Cloud Help Desk

Top 10 Alternatives to BMC FootPrints Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how BMC FootPrints stacks up to the competition, check reviews from current & previous users in industries like Higher Education, Law Practice, and Information Technology and Services, and find the best product for your business.

Jira Service Management

By Atlassian

(779)4.2 out of 5

Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

Categories in common with Footprints Service Desk:

Reviewers say compared to BMC FootPrints, Jira Service Management is:

Better at meeting requirements

More usable

Easier to admin

See all Jira Service Management reviews

OpenText Service Management Automation X (SMAX)

By OpenText

(71)4.2 out of 5

OpenText™ SMAX is a SaaS-based solution that delivers a smart approach to IT and enterprise service management with built-in analytics, codeless configurations, and private generative AI chatbots.

Categories in common with Footprints Service Desk:

Reviewers say compared to BMC FootPrints, OpenText Service Management Automation X (SMAX) is:

Better at meeting requirements

More usable

Easier to admin

See all OpenText Service Management Automation X (SMAX) reviews

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Serviceaide ChangeGear

(99)3.9 out of 5

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

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Reviewers say compared to BMC FootPrints, Serviceaide ChangeGear is:

More usable

Better at meeting requirements

Easier to admin

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CA Service Desk Manager

By Broadcom

(20)4.2 out of 5

Clarity SM from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.

Categories in common with Footprints Service Desk:

Reviewers say compared to BMC FootPrints, CA Service Desk Manager is:

More usable

More expensive

Easier to admin

See all CA Service Desk Manager reviews

SysAid

By SysAid

(710)4.5 out of 5

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

Categories in common with Footprints Service Desk:

Reviewers say compared to BMC FootPrints, SysAid is:

Easier to admin

More usable

Easier to set up

See all SysAid reviews

Freshservice

By Freshworks

(1,238)4.6 out of 5

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

Categories in common with Footprints Service Desk:

Reviewers say compared to BMC FootPrints, Freshservice is:

Easier to admin

More usable

Easier to set up

See all Freshservice reviews

SolarWinds Service Desk

By SolarWinds Worldwide LLC

(742)4.3 out of 5

SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

Categories in common with Footprints Service Desk:

Reviewers say compared to BMC FootPrints, SolarWinds Service Desk is:

Easier to admin

More usable

Easier to set up

See all SolarWinds Service Desk reviews

EasyVista Service Manager

By EasyVista

(87)3.8 out of 5

EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

Categories in common with Footprints Service Desk:

Reviewers say compared to BMC FootPrints, EasyVista Service Manager is:

Easier to admin

Better at meeting requirements

Easier to set up

See all EasyVista Service Manager reviews

Spiceworks Cloud Help Desk

By Ziff Davis

(311)4.3 out of 5

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

Categories in common with Footprints Service Desk: