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Bluwave CRM Reviews & Product Details

BC C.
BC
GENERAL SALES MANAGER
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Bluwave CRM?

This CRM is very user friendly and intuitive; we like how much easier our tasks are with Bluewave Review collected by and hosted on G2.com.

What do you dislike about Bluwave CRM?

We could not be happier, so far everything is as advertised. Review collected by and hosted on G2.com.

What problems is Bluwave CRM solving and how is that benefiting you?

So far, we are problem-free, and we are getting more production from our reps. Review collected by and hosted on G2.com.

Bluwave CRM Overview

What is Bluwave CRM?

BluWave CRM Software involves using software to radically streamline all phases of the sales process, minimizing the time that sales staff require to spend on each phase.

Bluwave CRM Details
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Product Description

BluWave CRM Software involves using software to radically streamline all phases of the sales process, minimizing the time that sales staff require to spend on each phase.


Seller Details
Seller
Bluwave
Year Founded
2011
HQ Location
Johannesburg, ZA
Twitter
@BluWaveCRM
298 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Description

Bluwave provides IT and business process outsourcing services, specializing in managed services, digital transformation, and customer support.


DC
Overview Provided by:

Recent Bluwave CRM Reviews

HB
Hezron B.Enterprise (> 1000 emp.)
5.0 out of 5
"Bluwave CRM Has Effective Features that Work Impressively for Us"
I like Bluwave CRM because it keeps everything related to managing our Clients in one place,such as data, and records. Our Company through Bluwa...
BK
Bildad K.Enterprise (> 1000 emp.)
5.0 out of 5
"A Customer Relationship Management Tool that Has Been Working Impressively for Us"
Bluewave CRM saves all Customers information including email in one place for future reference. As a Salesperson Bluewave CRM is very helpful wh...
AP
Alexis P.Enterprise (> 1000 emp.)
5.0 out of 5
"Bluwave CRM Has Sensational Custoer Relationship Management Solution"
like Bluewave CRM because you run it off plan without any technical issue. Bluewave CRM has very useful features that can help you in creating a...
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Bluwave CRM Media

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17 out of 18 Total Reviews for Bluwave CRM

4.6 out of 5
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17 out of 18 Total Reviews for Bluwave CRM
4.6 out of 5
17 out of 18 Total Reviews for Bluwave CRM
4.6 out of 5

Bluwave CRM Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
HB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Bluwave CRM?

I like Bluwave CRM because it keeps everything related to managing our Clients in one place,such as data, and records.

Our Company through Bluwave CRM is able to target different Customers based on their activities .

Bluwave CRM helps our Company to maintain data that is free from errors,It helps in organizing data which can be interpreted easily.

Bluwave CRM allows you to see all communication done by Customers to your company ,with this information we are able to know where our business opportunities are . Review collected by and hosted on G2.com.

What do you dislike about Bluwave CRM?

Though it has very good features it can be expensive for small business owners that are starting. Review collected by and hosted on G2.com.

What problems is Bluwave CRM solving and how is that benefiting you?

It has become very easy for us to reach out to Customers that have shown interest in the past and keep them updated on offers that we have.

Bluewave CRM automates our work by replying to customers questions and reducing the time that we use to send emails to our clients.

Our employees make decisions from the information that has been recorded and is up to date because Bluewave CRM is cloud base. Review collected by and hosted on G2.com.

BK
Recruitment Manager
Research
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Bluwave CRM?

Bluewave CRM saves all Customers information including email in one place for future reference.

As a Salesperson Bluewave CRM is very helpful when doing follow ups to our Clients,from the first call to the end of that sale everything is tracked and saved through it.

Bluewave CRM enables us to know what our salesperson are up to.To avoid miscommunication and wastage of resources.

Through Bluwave CRM we are able to market through our emails by sending our catalogues to different people at one.

I like Bluewave CRM because you have a choice when it comes to pricing, you can choose the plan that fits your business and budget. Review collected by and hosted on G2.com.

What do you dislike about Bluwave CRM?

The only downside is that you cannot be able to customize your dashboard .

No dislikes. Review collected by and hosted on G2.com.

What problems is Bluwave CRM solving and how is that benefiting you?

Bluewave CRM automates work for our salespeople and this frees them from tedious work so that they can focus on making more sales .

Very minimal work is done in our administration ,it's good for our business because less resources are used to complete it.

Through Bluwave CRM we are able to predict where our business is going through analyzed reports we receive. Review collected by and hosted on G2.com.

AP
Human Resource Manager
Construction
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Bluwave CRM?

like Bluewave CRM because you run it off plan without any technical issue.

Bluewave CRM has very useful features that can help you in creating a quotation ,how to prepare it and how much it costs, in one place efficiently.

Through Bluwave CRM you are able to manage your sales team ,all the information is recorded and what they have been into .

Bluewave helps you in getting all customers information and what they like ,with this knowledge you are able to serve them better.

Employees are maximizing their potentials because tasks are tracked individually ,and they are able to regard what is important.

Documents are well organized and easy to find for proper planning. Review collected by and hosted on G2.com.

What do you dislike about Bluwave CRM?

The setup cost at fast was a big challenge to us.

No other dislikes. Review collected by and hosted on G2.com.

What problems is Bluwave CRM solving and how is that benefiting you?

Customer interaction has been made easy as we are able to follow up on them.

Our sales team are able to organize themselves from the first day of the month to the last day ,by scheduling there meetings and time so that they can meet there goals . Review collected by and hosted on G2.com.

EV
IT Manager
Logistics and Supply Chain
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Bluwave CRM?

Bluwave CRM provides a comprehensive view of customers history and preferences since it stores all their interactions in one place. It has a high retention and customer satisfaction since it efficiently tracks and resolves customer issues. It maximizes the return on interest since users can schedule and send targeted email campaigns, track its performance and generate reports. Review collected by and hosted on G2.com.

What do you dislike about Bluwave CRM?

Bluwave CRM has limited features for it lacks features needs by highly specialized users leading them to experience potential limitations when researching reviews from within their industries. It is not a cost-effective platform to small businesses and also those businesses with limited budgets for its pricing depends on users plan and the number of users. Review collected by and hosted on G2.com.

What problems is Bluwave CRM solving and how is that benefiting you?

Bluwave CRM has provided a centralized platform for users to manage all their customers interactions since it has improved customers relationships. It has improved business efficiency since it saves business time and improve its efficiency by automating tasks and providing a central location for all customers data. Review collected by and hosted on G2.com.

MP
Data Manager
Education Management
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Bluwave CRM?

Bluewave CRM improves visibility and access for service representatives since it centralizes customers data and store it in one place. Users can access their data anyplace, anytime, and using any device since they can access their data on the go with mobile apps for both Android and iOS devices. It automates the routine tasks and process hence improving team collaboration and efficiency. Review collected by and hosted on G2.com.

What do you dislike about Bluwave CRM?

Bluewave CRM doesn’t not allow its users to customize their dashboards once they create it compared to other advanced CRMs. Has a limited integrations on the variety and depth integration. For the rapidly growing organizations they require an upgrade or use other alternative solutions since it is limited in scalability. Review collected by and hosted on G2.com.

What problems is Bluwave CRM solving and how is that benefiting you?

Bluewave CRM creates time for selling activities since it automates repetitive tasks like generation of quotes and scheduling of appointment. By storing managing all customer data in one place improving on viability it has helped the user experience a fast resolution times and a better customer experiences. Review collected by and hosted on G2.com.

JA
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Bluwave CRM?

Bluwave CRM organizes contacts effectively since it creates and manages details contact profiles for user customers, vendors, and leads. It ensures the timely completion of tasks since it assigns and tracks tasks for individual team members by setting deadlines, reminders, and priorities making them stay organized and meet goals. Review collected by and hosted on G2.com.

What do you dislike about Bluwave CRM?

Bluwave CRM free plan offers its users limited features, thus users with more complex needs are required to use the paid plan. It offers few customization options compared to some enterprise-level CRM solutions. Review collected by and hosted on G2.com.

What problems is Bluwave CRM solving and how is that benefiting you?

Bluwave CRM has helped improve sales efficiency since it smoothens users' sales process, automates repetitive tasks, and focuses on closing deals. It has improved team collaboration since it facilitates collaboration between sales, customer service teams, and marketing by providing a Central platform to share information. Review collected by and hosted on G2.com.

RB
Chief Finacial Officer
Research
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Bluwave CRM?

Bluwave CRM has an increased flexibility and productivity because of availability of mobile app and the users and their team can access and manage customer data. It is cost effective and their pricing are affordable to both small and large business. Customer satisfaction is enhanced for it manage customer interactions and issues are resolved efficiently. Review collected by and hosted on G2.com.

What do you dislike about Bluwave CRM?

Bluwave CRM requires more training and support for its robust feature are very large to new users. It can have a limited customer support responses when it is highly regarded hence causing delays in responses. Review collected by and hosted on G2.com.

What problems is Bluwave CRM solving and how is that benefiting you?

Users who use Bluwave CRM do not miss opportunities for it reminds them on follow-ups, tasks taken, and deadlines. It has led to more unified customer experience since it facilities communication and collaboration between sales and customer service. Review collected by and hosted on G2.com.

HM
Operations Manager
Restaurants
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Bluwave CRM?

Bluewave CRM creates and manages the targeted marketing campaign promoting the reach of right message reaching the right audience. Customers are fully satisfied for this platform has enabled a proactive action that address the customer questions and concerns on time. Review collected by and hosted on G2.com.

What do you dislike about Bluwave CRM?

Bluewave CRM restrict in-depth data analysis since it limits user report when user tend to create a custom report and dashboard. It can be an expensive platform to use depending on users required features compared to other CRM. Review collected by and hosted on G2.com.

What problems is Bluwave CRM solving and how is that benefiting you?

Bluewave CRM It has helped in saving users time for it automates repetitive tasks like nurturing and lead capture. It has helped the client and customer gain strong relationship for it facilitates communications and engagements with each other through various channels. Review collected by and hosted on G2.com.

EH
Risk And Insurance Manager
Research
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Bluwave CRM?

The user interface and the features that come with Bluwave CRM are somewhat limited. It does require a bit of time for users or those who are less tech savvy to get accustomed to it. Once you do its not smooth sailing. Review collected by and hosted on G2.com.

What do you dislike about Bluwave CRM?

It does not provide scalability as some of the larger CRMs out. The platform is not well suited for sales because finding information for transactions is difficult at times. Monitoring sales updates and managing customer data there are areas that use improvement. Review collected by and hosted on G2.com.

What problems is Bluwave CRM solving and how is that benefiting you?

One major drawback is the difficulty of selling items to customers, which makes things cumbersome for managers. The web based application, for managing quotes and handling documents needs to be more user friendly. Review collected by and hosted on G2.com.

Sahil  A.
SA
Inside Sales Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Bluwave CRM?

Using bluwave, we setup proper follow ups with the client, right from first call to final call everything is being tracked and managed via it. It is very easy to use and the support team has also helped us well with the onboarding. Review collected by and hosted on G2.com.

What do you dislike about Bluwave CRM?

nothing as such, but yes a mobile application with the same kinda UI would be perfect Review collected by and hosted on G2.com.

What problems is Bluwave CRM solving and how is that benefiting you?

Lead creation, lead assignment, lead management, reminders for proper follow ups Review collected by and hosted on G2.com.