Bluehost Pros and Cons

Initially, I thought they were good. But NOT ANYMORE - Downhill last 2 years. Review collected by and hosted on G2.com.

THE WORST CUSTOMER SUPPORT EVER! I have had an ongoing issue with them for over 7 months. Every month or two one of my emails that they host goes down. I connect it with Outlook and they keep pushing me to Microsoft to resolve the issue when clearly the error message is SMTP or IMAP which clearly indicates it's coming from BlueHosts end. And each time I call it takes 2 to 4 hours. I'm usually doing both a chat and call at the same time. I continuously ask for a supervisor. Once in a while they will provide one, however, most of the time they just end the chat or hang up the phone. Very rude. The 3 times I did get a supervisor, they said there is a KNOWN issue. But somehow they dont' communicate it with their support, so I'm left with spending hours on end on their issue. I am writing a letter to the FCC as well. This is a horrible company.

UPDATE: 9/20/24 - Now they are telling me it will be at least 3 weekdays before they will get back to me to have someone call and walk through a possible fix. Since today is Friday, My emails are going to be down 5 more days in addition to the 2 days they have already been down. I am writing to the FCC next as this is not ok. Really bad experience. Review collected by and hosted on G2.com.

At Ipower Domains, there is availability of many domain extensions at very cheap prices making it possible for me to get a perfect domain extension for the new website. The are making sure that my identity is not exposed to the public. Review collected by and hosted on G2.com.

The bad experience I had with Ipower Domains was the hidden renewal charges. This has proven to be another concealed expense that has affected me by having to search for extra money to update my domain. Review collected by and hosted on G2.com.

At this point, not much. I've been using them for about 5 years or so. They were great in the beginning. Easy to use. Reliable. Fantastic tech support. And, they were affordable. Review collected by and hosted on G2.com.

Now, everything has changed. At the moment, I can't access the C-Panel or Support on Chat. This is not a one time deal. Some part of their site is non-functional pretty much all of the time. I started a new domain a few months ago, and it was the most horrendous startup I've every had. Nothing worked. Tech support knew nothing, at least the people who you contact. And, now, they've increased the cost of my hosting plan by about 6 times and with no indication why. I've had it. I don't need more stress from these idiots. Something awful has happened to the company. It's gone from 8-9 star to 1 star (if you can tolerate their b.s.). Review collected by and hosted on G2.com.

Bluehost customer support and the service quality it's providing is really worthy and I am happy with my purchase. Review collected by and hosted on G2.com.

Easy to setup and when I am stuck, customer support helped me. So, It's happy experience. Review collected by and hosted on G2.com.

This was a straightforward integration with a Wordpress site. Review collected by and hosted on G2.com.

I have had nothing but issues with Bluehost. Most recently, they just LOST MY ENTIRE WEBSITE. Literally, the website 403'd, and it was completely gone from my account.

I've had issues with them properly renewing certificates. And I've had someone actively try to get into my account (they successfully were able to make a user profile), and I when I asked them to blacklist the hacker's email, they refused to do so.

STAY FAR AWAY FROM THIS COMPANY. Review collected by and hosted on G2.com.

price, marketing, ads, and proposed ease of use, I used them for another site and it works. Review collected by and hosted on G2.com.

Super Unhappy here. They can not get a DNS populated and their 2-factor authenticator code never works. DO NOT USE BLUEHOST EVER. This is the response I get every time in chat "I understand that this has caused you inconvenience. Please be assured that our specialists are relentlessly working to resolve our customers’ issues at the earliest." Review collected by and hosted on G2.com.

Bluehost's customer service is phenomenal. I have chatted with agents several times and they have always been able to support me and point me in the right direction. Review collected by and hosted on G2.com.

There can be a steep learning curve in certain arenas, which is why it's helpful to search videos online to support with that. Review collected by and hosted on G2.com.

I do not like anything about this company. Review collected by and hosted on G2.com.

We have been unable to conduct commerce effectively this entire year due to inconsistencies with this service provider. The reliability of their services and poor customer support leaves much to be desired. Initially, it was authentication issues where the script would not authenticate appropriately and throw errors. After reaching out to customer support as well as the parent company regarding this matter and upon audit of our plugins, they have failed to meet their end of contractual agreement. Our plugins which were purchased through their portal are no longer visible; however, a few "new" ones, including Newfold email, are available which we did NOT consent to or desire. Now, our site is non-functioning during the busiest shopping season, our payment gateway is not configured, and our theme which also purchased is no where to be found.

We have forwarded this correspondence chain, reviews, and logs of our attempted compliance with their company to our legal teams for review on how to proceed with the loss in potential revenue, ad spending which can't be utilized by customers, and Their company's failure to "maintain up-time" as stated in verifiable articles about Bluehost. Review collected by and hosted on G2.com.

Used to be a good value and a strong Wordpress hosting service for agencies. Review collected by and hosted on G2.com.

BlueHost initiated what their support referred to as an "Interface Upgrade". However during this upgrade, they accidentally converted my Wordpress Pro (multi-site) account into a Basic Hosting account. This in turn prevented me from adding any additional sites to my account, so I could not do what I had paid for.

I contacted support through chat and after hours of waiting, they escalated it to the billing department. After several more days and several interactions with thei support team, it was escalated to engineering. Today, I found out that my account was suspended, so all of my sites are no longer working. And still there has been no resolution.

BlueHost used to be a high-quality, good-value service. Now it sucks and it's no longer a trustworthy brand. Review collected by and hosted on G2.com.

The prices are cheap and they have integrated environment with wordpress, making it extremely easy to customize your website. Also, their customer support is extremely helpful and available 24/7 adding a cherry on top. Review collected by and hosted on G2.com.

As a first time user, thier dashboard seemed to be hard to navigate and understand, but you understand it with time. Cpanel could be more user freindly. Review collected by and hosted on G2.com.