Blue Ridge Global Reviews & Product Details

The two things that I like best about Blue Ridge Global is the assistance from the Life Line Support agents in assisting me in my business planning and the data that is housed in the SCA (Supply Chain Analytics) package. The SCA package is a very easy to use way to create and analyze reporting for all levels within our organization. I am in the SCA platform daily. Review collected by and hosted on G2.com.

The only downside, if I can really call it that, is the inability to shrink columns within the SCP planning view. While all of the infomration is available to review, the display could use some work. Review collected by and hosted on G2.com.

I like that the data in Blue Ridge Global is easy to see and visualize. It's also customizable and user-friendly, which has made it possible for me to train several people on it. I appreciate being able to drag in the fields we need for our ordering decisions, like days delay, calendar days of inventory, on order, and pallet quantities. This feature is really helpful for managing our 1,000 SKUs and optimizing orders to fill up shipping container-sized volumes efficiently. Review collected by and hosted on G2.com.

I feel like we aren't exactly the target customer for it. Almost all of our orders are imported shipping containers and we have to build the brackets and orders around that. For example, we constantly adjust SOQs to optimize container volume and pallets. I think from what I heard that it was a huge process and took awhile, we have thousands of skus. Also, I have to talk about our frustrations with our suppprt. Our lifeline rep is overseas and we can only connect for a call at 8 AM our time. He is very helpful on calls, but gives very short and punctual emails that hardly ever fully answer our questions. He helps fix the issue, but we really want to understand root causes and we rarely get satisfactory explanations from him. I see the great Life Line reps at this conference and honestly wish we could get 1 of them instead in our timezone. The service desk support team has also been frustrating. We can't do CSV uploads and sometimes they will take multiple days to complete them for us even when we say it is an urgent request. We tried to add a nrw location recently and were not aware that this would duplicate all of our SKUs for the 2nd location. It didn't cause any actual issues, but it wrecked our KPIs and other data. Once we identified it we asked them to revert the change and it still took almost a week. If they had told us this would duplicate SKUs we never would have made the change, but they seem to take requests extremely literally and not consider the impact of the changes. Overall, the support has by far been our biggest pain point and frustration with Blueridge. Review collected by and hosted on G2.com.

The dashboard with alerts helps keep the team focused on the few items that matter, instead of trying to manage everything at once. I also like the ability to log all the deals and have the system calculate the best buy strategy. Review collected by and hosted on G2.com.

I’d like the deal to support additional layers so we can capture everything in one place, instead of needing to create several separate deals. For example, we may want to include 10% off if you spend 25K, plus an additional 2% if you pay early, and also other similar conditions. Review collected by and hosted on G2.com.

Blue Ridge makes the buying process very easy, as long as the data is managed correctly. It can take some time to get familiar with the software, but once you get past the learning curve, planning becomes much more efficient. On top of that, the metrics and report-building system makes it simple to generate calculated insights for internal use and to share valuable feedback with suppliers. Review collected by and hosted on G2.com.

The main issue for me is the lack of column filtering. I can’t search within a column the way I can in Excel, so I end up having to export the data just to get that functionality. Review collected by and hosted on G2.com.

Blue Ridge offers best in class replenishment logic and user-friendly interface. The system is highly intuitive and allows users to build optimized orders to the vendors balancing service and cost. Additionally, the Blue Ridge team is highly invested in customer success and is willing to listen to their needs. Review collected by and hosted on G2.com.

Blue Ridge has lagged behind some other best in class demand planning and IBP/SIOP engines, but is catching up by continually evolving their IBP platform. They've got work to do to make demand and supply planning as efficient as the SCP replenishment engine, but are making progress and listening to customers. Review collected by and hosted on G2.com.

Ability to manage a very complex and time sensitive business. Logic that applies naturally to our business without alot of customization Review collected by and hosted on G2.com.

No real dislikes yet. We find small things that would make the user experience a bit better Blue Ridge is always working on enhancements to the product and leading the way in this category Review collected by and hosted on G2.com.

I use Blue Ridge Global for analyzing our inventory supply and demand, which helps keep our customers taken care of and manage our overages and dollars on hand. I really like the training videos, which were a huge help when getting started. Our representative, Katcia, is amazing and always points us in the right direction when we're unsure of where to start. This gives me confidence in what I'm purchasing because I can understand why I'm purchasing those items. I also appreciate that you can change how you view data, like graphs or charts, which is great since people learn and view things differently. Once the reporting is set up, I find it very manageable and easy to use. Review collected by and hosted on G2.com.

When I am looking at all buyers for items, if I click into any other screen, I have to go back again and change it to all buyers each time as it defaults back to just me. Also, when viewing an item in item manager, if you want to see any other location, you have to go to the search glass, copy and paste the item number, and select the location. Then, if you need to look at a third location, you have to do the same. It should just have a simple drop-down field to view all locations for that item. Review collected by and hosted on G2.com.

They have delivered along every step in the process and post-implementation and have been exceptional with support via the Lifeline offering. These are the reasons plus others that guided us to choose Blue Ridge vs. the competition. Review collected by and hosted on G2.com.

Nothing major, really. There are always a few minor challenges here and there, but that would happen with any software. Review collected by and hosted on G2.com.

I like Blue Ridge Global's enhanced system which dives into the data to provide more accurate needs for our business. I also appreciate the demand exception feature as it helps us find where our forecast may need to be adjusted. We can dive into the exceptions to see if we need to increase or decrease our forecasts for a given item. Review collected by and hosted on G2.com.

When we do MEIO transfers, it would be great to have the ability to set specific reorder multiples for the transfers. Review collected by and hosted on G2.com.

Blue ridge is very responsive to issues or requests. My requests are handle quickly and thoroughly. The only learnings are very well put together. Review collected by and hosted on G2.com.

There isn't much I don't like about Blue Ridge. If I had to say anything, it would be that the website can be slow to navigate at peak hours during the day. Review collected by and hosted on G2.com.