Bloomfire Reviews & Product Details

Having the ability to access any sort of information about your company at your fingertips in one central hub, allows you and your organization to increase productivity, streamline processes, and prevent the loss of time. Review collected by and hosted on G2.com.

At the beginning, it can get quite overwhelming knowing where and how to structure your company's knowledge base. This will be the biggest challenge.

Once you overcome this challenge, everything is a breeze. Review collected by and hosted on G2.com.

I like that when a colleague asks a question the question and answer live on Bloomfire for others to go back and see! It eliminates repetitive questions. Review collected by and hosted on G2.com.

I find that most of what I can do on Bloomfire I can also do in Google Docs and I am likely to use Google Docs more. Review collected by and hosted on G2.com.

Bloomfire is incredibly easy to use and navigate. It's uncomplicated and information you're searching for immediately populates. If the information is not readily available, it's easy to pose a question to the entire company, or select individuals, so many people can benefit from the information and have it available for any future questions. Review collected by and hosted on G2.com.

I'm not sure there's actually anything I dislike. We've had a few small issues with outdated pieces that we've forgotten we've uploaded after a year or so, but I'm sure that's an easy fix if we take more time with Bloomfire. Review collected by and hosted on G2.com.

Very collaborative and helpful, simple, intuitive interface and good feature set. Easy to onboard users and adoption level was high. Pricing was transparent and fair. We reviewed many platforms and Bloomfire was the only one that had a great platform with just the right balance of features and an easy to understand site that would make onboarding our users a success. Review collected by and hosted on G2.com.

Could make integration and white labeling easier. We had issues with some of the features we wanted to implement. Would have liked to have seen some of the roadmap items that were promised released sooner as this would make achieving our objectives more realistic. Review collected by and hosted on G2.com.

We use bloomfire for our internal knowledge base. We are a team of 30+ software consultants that needs a centralized location to manage our knowledge and thought leaderships to quickly solve our client's needs and lead them to best practices. Bloomfire helps us manage our dense knowledge base and allows new hires to access knowledge easily and quickly. Review collected by and hosted on G2.com.

The hierarchy for series versus posts can be confusing for structuring content. The search on Bloomfire is amazing, but when you are trying to organize information in a very structured order, the series are your only approach. It would be great to have a hierarchy above series as a "parent" series to house a number of smaller series that each have individual posts. Review collected by and hosted on G2.com.

Bloomfire is best for the ability to help communities keep in touch in both formal and informal ways! The user interface is a big plus, bringing a fresh look on communication tools. For example, we have stopped using the Salesforce Chatter function because we moved our communications to Bloomfire, which offers better storing and sharing capabilities. Review collected by and hosted on G2.com.

The search feature can be slow at times and it doesn't always sort the results in the most efficient order. The page sometimes takes too much to load, making the process of retrieving the right post a bit harder than it should be. Review collected by and hosted on G2.com.

Bloomfire is Easy to upload content. Simply drag and drop for documents and they're there. Groups and Categories are easy to configure, and searches are straightforward.

The control of the main page is nice, we've added links for all our internal web-based tools for our staff.

Setup and Admin of the product were both easy. Review collected by and hosted on G2.com.

Tag and Image management are a problem. They are definitely missing an image library so that authors can have easy access to current corporate graphics. Tags proliferate based on which user(s) are uploading content to the point that they lose much of their effectiveness. In general managing the content or controlling it are difficult and can require full-time engagement. Review collected by and hosted on G2.com.

The best part is the ability to do anything with a new article while also being extremely easy and accessible. Adding gifs, links, and graphs is a simple as dragging the icon to the page. The ability to search through the knowledge database has been extremely useful to our agents, as it allows a large library to be easily filtered through. Review collected by and hosted on G2.com.

Sometimes the interface looks a little plan with just the white background and black box outlines. Also, I wish there were more options in terms of email digests. The lack of timestamps on comment edits (or a symbol stating that something was edited) is also disconcerting. Review collected by and hosted on G2.com.

Simplicity, Robust Functionality, Affordability even for scale, Maturity.

Many content systems focus on solving the problems of one business function or use case. Bloomfire is useful for many common sales, marketing, training, HR, community business functions, users and their use cases.

Simplicity means general users can create web pages, insert documents of any kind from any online source or through upload. But it also manages links to articles. Pages can include images and video - even self-recorded webcam video.

Functionality means content can be organized for many purposes, grouped for specific audiences and communities. Beyond management, it's a full collaboration system to comment and request content assistance.

Affordability means you don't have to choose between (near) free generic platforms that you have to develop into usable applications, and expensive, fully functioning specialty applications. Bloomfire's business model fits in-between, with pricing designed to accommodate scale.

Maturity means these folks have been at this for awhile, and the system is robust, with feature enhancements well in the "nice to have" category, more than "must have". Review collected by and hosted on G2.com.

I'm sure there are little nits that frustrate me. But I'm hard pressed to name them. I always like to see more robust tagging capability, because as content volume grows, search becomes so important.

I'd like to see delivery with tracking and notification included somehow. Pages can be public, and can be shared, but tracking requires users to be registered (paying) as part of the "community". Review collected by and hosted on G2.com.

I love the ease in which you can post a contribution. We use Bloomfire for both internal company information as well as client facing ancillary support information. Review collected by and hosted on G2.com.

I wish there was more control over how the site sorted the information. I'd like to force position the contributions instead of have it based on use. Our clients need more structure to find exactly what they need. Review collected by and hosted on G2.com.