Vanessa T.
VT
Vanessa T.
Fund Development Coordinator
Small-Business (50 or fewer emp.)
"Bloomerang has made it simple and easy for us to stay on top of our goals!"
5/5
What do you like best about Bloomerang CRM?

Bloomerang is a simple to use platform that makes it seamless to navigate data management. Their support team is always quickly responsive and very helpful. Additionally, this platform listens to its users and its continuously releasing features that are top requested to improve the user experience. Our team uses Bloomerang everyday for all of our needs and the since the start of the implementation it has been wonderful and easy or user friendly. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

There are features that are not customizable just yet like the email communication feature that could use some more templates for make it easier to customize designs. Another is the feature for donor surveys, kindful, receipting, etc. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you so much for your review, Vanessa! It’s wonderful to know you’ve been finding success with Bloomerang's data management and customer support. We're thrilled that one of our new features helped you solve the issues you were experiencing with pledges. As you mentioned, we regularly release new features and enhancements to make our platform more user-friendly, and you are welcome to submit or upvote a suggestion on the Bloomerang Features Portal. Customer feedback like yours is what guides our product roadmap, so please don't hesitate to reach out to success@bloomerang.com if you have any further questions. Happy fundraising!

Brie S.
BS
Brie S.
Education & Engagement Manager
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Bloomerang CRM Streamlines Volunteer Communication with User-Friendly Features"
5/5
What do you like best about Bloomerang CRM?

Bloomerang CRM has helped us work more efficiently and streamline communication between our nonprofit organization and our 175 dedicated volunteers. The support team is consistently available when we need troubleshooting help, and the features are user-friendly and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

I’ve run into issues when trying to insert YouTube links into an email, and I ended up having to create a workaround to get it to work. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you for sharing your review with us, Brie! We’re so glad to hear that Bloomerang is helping your team communicate more efficiently with your volunteers and keep everything organized in one place. It’s also great to know that both Bloomerang CRM and Bloomerang Volunteer are supporting your outreach and that our support team has been there when you’ve needed help. Feedback regarding inserting YouTube links in emails can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. We appreciate you being part of the Bloomerang community and the important work you’re doing with your volunteers!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Easy to Use With Seamless Website and QuickBooks Online Sync"
4.5/5
What do you like best about Bloomerang CRM?

Bloomerang is really easy to use no matter your skill level with technology. Our organization has several different authorized users who are able to get in and either document donations or manage customer relationships. It has enormous capacity and we probably only utilize half of what we could be doing with it. The data syncs with both our website and with Quickbooks Online so it makes the finances seamless as well. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

The ONLY thing I would change is, I wish we could go back to previous gifts and "copy" them to keep all settings the same for a new one with a new date. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you for taking the time to leave this review. We're glad to hear that Bloomerang CRM is accessible and easy to use for your entire team, no matter their comfort level with technology, and that multiple authorized users can navigate the platform with confidence. We love knowing it's helping both the detail-oriented finance work and the big-picture view of your organization's health come together seamlessly. Feedback regarding the ability to copy previous gift records and settings can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. Thanks for being part of the Bloomerang community!

Laura W.
LW
Laura W.
Development Manager
Mid-Market (51-1000 emp.)
"Excellent Software and Customer Service"
5/5
What do you like best about Bloomerang CRM?

Bloomerang is an easy to use software, with amazing customer support, and an outstanding implementation team. They were with me every step of the way while we transitioned from Blackbaud's Rasiers Edge. I really appreciate their free training sessions, webinars, and numerous other resources. As a school, the ability to integrate our SIS with Bloomerang via their open API was critical. The API documentation was robust and our developer was able to integrate the two with ease.

Bloomerang also hosts an annual conference called GivCon. If you are a fundraiser, not just a Bloomerang user, you need to attend! There are so many incredible presenters it was hard to choose between the sessions and I walked away with so many wonderful ideas that I was able to implement when I returned to the office. Not only that, but I also made some great contacts and learned about the amazing work others are doing all over the country. This is a must attend event! Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

There have been several minor things about Bloomerang that I wished existed but because they have a way to collect user feedback and care about their customers, those issues have been fixed within the past year! Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
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Thank you so much for your review, Laura! It’s wonderful to know you’ve been finding success with Bloomerang and learning from our educational resources. As you mentioned, we are currently working on updating our pledge features, and hopefully our most recent enhancement (linked here) will help track pledges for your capital campaign. Customer feedback like yours is what guides our product roadmap, so please don't hesitate to reach out to success@bloomerang.com with any questions! We can’t wait to see the incredible impact you and your team will continue to make, and we’re here to help every step of the way!

See how Bloomerang CRM improved
Susan K.
SK
Susan K.
development director
Small-Business (50 or fewer emp.)
"Great way to stay connected with donors"
5/5
What do you like best about Bloomerang CRM?

I have greater access to data about our donors, and I like the tools for communicating with constituents. I've received good support, and it's relatively intuitive to use. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

I personally do not prefer many of the AI features that are being added on. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you for your review, Susan! We're so glad Bloomerang CRM is giving you greater access to donor data along with reliable tools for constituent communication and support, and that it's become such a valuable source of information about giving and donor communications for your organization. Thanks for being part of the Bloomerang community!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Intuitive UI, Easy Reporting, and a Helpful AI Report-Writer"
5/5
What do you like best about Bloomerang CRM?

The UI and reporting tool are easy to use and intuitive. I like the new AI report-writer - has been helpful in writing new reports. The integration to Double the Donation works really well. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Nothing comes to mind right now for things I dislike about Bloomerang. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you for sharing this great review, there—we're delighted to hear that Bloomerang CRM's intuitive UI and conversational reporting have made building reports so much easier for you! It's also wonderful to know Bloomerang has been a reliable system of record for your donors for several years now, helping provide the data you need. Happy fundraising!

Anita S.
AS
Anita S.
Executive Director
Small-Business (50 or fewer emp.)
"Donor & Volunteer Engagement in One Place, Backed by Truly Helpful Support"
5/5
What do you like best about Bloomerang CRM?

I love having so many points of donor and volunteer engagement under one roof. I also really appreciate how responsive and genuinely helpful the AI + Human being admin support process is. The onboarding and permanent learning and support sections are very helpful. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

I wouldn't call it a dislike, but it has been and continues to be a steep learning curve to be able to integrate the filtering hierarchies for communication, layering in the donor management processes, and so forth. The good part is that everything is much more adaptable to our needs. The challenge is that I need to learn how to make that work for us. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Hi there, thank you for sharing your experience, Anita! We’re so glad to hear that having donor and volunteer engagement tools all in one place has been valuable for your team, and that both our human and AI support has been helpful along the way. It’s also great to know that our onboarding and ongoing learning resources are supporting your success. You are welcome to share additional feedback regarding the learning curve for filtering and donor management processes by submitting or upvoting a suggestion on the Bloomerang Features Portal. We appreciate you sharing this review and being part of the Bloomerang community!

Jen K.
JK
Jen K.
Development Manager
Small-Business (50 or fewer emp.)
"All Donor and Event Tracking in One Place"
4/5
What do you like best about Bloomerang CRM?

All of our donor information, event information, and tracking in one spot. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Reports are not intuitive.

You cannot import a PDF for something like a newsletter. The system is NOT meant to be a graphics program and is very frustrating. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you for sharing your experience, Jen! We’re thrilled to hear that having all your donor and event information in one place has made such a meaningful difference for your organization. Moving from scattered spreadsheets to a centralized system can be a game changer, and it’s amazing to hear about your fundraising success this year! We'd be happy to learn more about your feedback regarding report and newsletter functionality by you submitting or upvoting a suggestion on the Bloomerang Features Portal. We’re grateful to support your campaigns, communications, and continued growth — thank you for being part of the Bloomerang community!

Rick F.
RF
Rick F.
President/Founder
Small-Business (50 or fewer emp.)
"Essential for Donor Management, But Room for Improvement"
4/5
What do you like best about Bloomerang CRM?

I find Bloomerang CRM fairly easy to use even though it took a little bit to get used to the interface, but once you understand it, it's fairly consistent. I certainly like the fact that I can email directly from it and also track interactions with my donors, which is one of the pluses. It has a lot of good features. The dashboard helps create quick looks at things, and I definitely like being able to email directly from it versus using a third-party email program. This includes both individual emails and different kinds of group emails with segmented emails. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

As great as an email system is, the letter system is not good. When you wanna create an actual printed type letter, that's quite a bit more of a nightmare in terms of how that interface works. And it's very, very difficult to place graphics, quite a bit of a challenge sometimes to get the right correct kind of output. Like, if you're using a windowed envelope kind of a thing, getting the address and the exact right spot. A lot more difficult with letters. The letter section, portion of Bloomerang definitely needs to be improved. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Hi Rick, thank you for sharing your experience! We’re glad to hear that Bloomerang has helped you manage donor relationships more effectively and that features like email, interaction tracking, and dashboards are supporting your day-to-day work. It’s great to know the platform has made it easier compared to spreadsheets or manual processes. Feedback regarding the letter builder and printed communication tools can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. We appreciate you being part of our community and hearing about your successes with Bloomerang!

Eve R.
ER
Eve R.
Development Manager
Mental Health Care
Mid-Market (51-1000 emp.)
"Mostly Intuitive CRM That’s Easy to Use"
4/5
What do you like best about Bloomerang CRM?

Mostly easy/intuitive to use - not perfect, but better than other CRMs I've used Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Some of the things we had to add our own categories for seem like they should already be included - volunteer and relationship related for the most part Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you for sharing your review, Eve—we're glad to hear Bloomerang CRM has been more intuitive and easier to use than other CRMs you've tried, even as you're still getting fully set up. We appreciate your feedback regarding default categories for volunteer and relationship tracking, and that can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. Thank you again for your candid feedback to help us improve, and happy fundraising!