Hello dear friends! I work as a Service Desk Manager of my company, and it brings me the greatest joy to write this review. We are conducting numerous business events and webinars and I have been using Blackthorn Events to coordinate the attendee handling.

The very attractive aspect I like the most is that it is sitting entirely within our Salesforce CRM. My service desk agents are finding it easy to see all the details of the guests, ticketing and payment status all on one window. We do not need to skip and skip in the various software. Registration pages are at their finest charming and professional, and it is running like butter to our users. Should any of the customers have a booking problem, my team is resolving them very quickly, as all data is literally stares at our eyes. Review collected by and hosted on G2.com.

Not that much to grumble as it is a very sweet software. However, one thing I need to say is that the first set-up process of very complicated, multi-day events is somewhat baffling to my new junior employees. So many fields and rules to be clicked are customized. We are even requiring some additional time on training to familiarize with the profound settings. In addition, there are occasions where the backend sync is taking an additional few minutes when there is heavy traffic, although it is not a regular occurrence. Review collected by and hosted on G2.com.

I love that Blackthorn Events is highly customizable to our needs. It integrates well with Zoom, which is important for our webinars. The fact that it is Salesforce native has been a huge plus, allowing us to automate the attendee verification process that we previously had to do manually. Review collected by and hosted on G2.com.

It requires a fair bit of training for event creators on staff. The event creation process could be more intuitive. There are a fair number of steps when creating an event, and for infrequent event creators, it can be hard to remember everything that is required. They are already working on improving this. Review collected by and hosted on G2.com.

I write Apex and build LWC for a living, and the worst part of my job is usually trying to force a random external event platform to sync with Salesforce. The best thing about Blackthorn is that it is 100% native. I don't have to write any custom API connectors or worry about managing middleware. When a user buys a ticket, the data drops straight into our org immediately. Because the data is already inside Salesforce, I can just use standard Flows to handle the follow-up emails and tracking instead of writing heavy custom code. Review collected by and hosted on G2.com.

Because I am a developer, I like having total control over the UI. If you want to heavily customize the registration page to match your exact brand guidelines, you will get a bit frustrated. You can't just easily drop in your own custom Lightning Web Components (LWC) to make the page look perfect. You are mostly stuck with their built-in page builder, which means you have to use a lot of CSS hacks to get the exact design you want. Review collected by and hosted on G2.com.

I find Blackthorn Events easy to use, especially since event managers can build and edit event forms without relying on Salesforce admins, saving us time and making us more effective. I really appreciate that Blackthorn Events is Salesforce native, which means it uses our data and allows for a seamless experience for staff and event participants. Their onboarding team did a fantastic job working with our event managers, ensuring that everything was ready in time for our fall events. When we ran into issues, they addressed them immediately, and their proactive support means that when we have questions, we get a response right away. They also provide great customer service and offer daily office hours for help whenever needed. The team is proactive, efficient, and genuinely cares about their work. Review collected by and hosted on G2.com.

Truthfully, nothing. It's an amazing product with an amazing team behind it. Review collected by and hosted on G2.com.

The hardest part of my job is keeping track of who actually shows up to our client dinners and webinars. The best thing about this app is that it puts all of that information right on my normal Salesforce screen. I can just open a client's profile and instantly see if they RSVP'd or checked in at the door. It gives me the absolute perfect icebreaker when I call them the next morning. I don't have to wait three days for someone to email me a messy Excel sheet of the guest list. Review collected by and hosted on G2.com.

I truly don't have any complaints. It does exactly what I need it to do. When our team first installed it, it maybe took me a day or two to get used to where the new event buttons were on my dashboard, but that was just a normal learning curve. It hasn't crashed, and it never gives me the wrong data, so I am completely happy with it. Review collected by and hosted on G2.com.

Usually, I’m the one stuck building custom Node.js integrations to get external web apps to talk to our Salesforce org. The huge win with Blackthorn is that I don’t have to build any API connections or maintain middleware. It is completely native. When someone buys a ticket, the data is already inside Salesforce in real-time. It completely removes the risk of broken syncs, lost records, or hitting API limits when a bunch of people register at the exact same time. Review collected by and hosted on G2.com.

I dont find any dislike in using Blackthorn events as it is very easy and efficient in using. Review collected by and hosted on G2.com.

Honestly ,Blackthorn Events works in my favour in any need that would call for event planning and management .In our organization I'm the one who execute and strategize event campaigns ,always impressed by the way this tool has been a gamechanger in how I carry out the tasks. Ability to market directly across our social media apps from a unified place has significantly boosted number of attendees and overall reach .What makes it even the best is the response I get from attendees ,they praise most the ease of buying tickets online and seamless payment process. Knowing well that the experience is greatest on attendees side make it a platform I rely on for every event I run with confidence. Review collected by and hosted on G2.com.

This tool has the best customer service ,I can't complain of any issue that have ever faced and they fail to sort it immediately .So far have a satisfactory experience. Review collected by and hosted on G2.com.

At Shubook, we run quite a few tech workshops and client meetups. What I really like about this tool is how it keeps everything centralized. Instead of dealing with messy spreadsheets or jumping between different apps to see who bought tickets, all the sign-up info flows right into our own database. It makes tracking our guests incredibly easy. Review collected by and hosted on G2.com.

Since we run an IT and digital agency, looks matter to us. The default registration pages they provide are honestly pretty plain. We had to go in and manually adjust the design so the pages actually matched our company website. Also, because the app is packed with so many heavy features, the setup process feels a bit complicated if you just want to run a quick, simple meetup. Review collected by and hosted on G2.com.

As a Salesforce developer, my absolute favorite part was that it lives completely inside Salesforce. I didn't have to build messy API connections or write custom code just to get an outside app to talk to our system. All the event sign-ups and ticket data dropped perfectly into our database. We absolutely loved how smooth and easy it was to use on a daily basis. Review collected by and hosted on G2.com.

The only thing that annoyed me a bit was how huge the installation package is. It adds a ton of new custom objects and fields into the backend all at once. If you just want to run one tiny, simple event, it can feel like you are installing way too much stuff, which makes the system look a little cluttered. Review collected by and hosted on G2.com.

I like how much customization there is in the settings. We have very specific needs, and being able to adapt the product to meet our needs is great. We've utilized CSS for a few things, which has been really nice when the out-of-the-box configurations weren't quite right. The support and documentation resources are great tools. Review collected by and hosted on G2.com.

It is a steep learning curve for beginners. We have a pretty tech savvy team so it was fine for us, but it's not as good for folks who need something 'plug and play'. I think there were some things that weren't automatically configured (i.e. payment gateway) which would have been helpful. Review collected by and hosted on G2.com.