--- title: Blackthorn Events Reviews meta_title: 'Blackthorn Events Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 205 reviews by the users' company size, role or industry to find out how Blackthorn Events works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 205 scale: '5' date_modified: '2026-08-04' parent_category: name: Event Management url: https://www.g2.com/categories/event-management --- # Blackthorn Events Reviews **Vendor:** Blackthorn.io **Category:** [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 205 ## About Blackthorn Events Blackthorn is a comprehensive event management solution designed specifically for organizations utilizing Salesforce® CRM. This innovative software enables teams to leverage their existing data to create, promote, and manage events seamlessly within the Salesforce environment. By eliminating the need for complex integrations, Blackthorn simplifies the event planning process, allowing users to focus on engagement and success metrics. Targeted primarily at businesses and educational institutions, Blackthorn caters to a diverse audience that includes event planners, marketing teams, and administrators. Its versatility makes it suitable for various types of events, ranging from one-off webinars to large-scale annual conferences. The platform’s user-friendly interface and native integration with Salesforce ensure that users can easily navigate the event creation process, manage registrations, and track performance metrics without needing extensive technical expertise. Key features of Blackthorn include secure payment processing, SMS messaging, and real-time analytics, which enhance attendee engagement and provide valuable insights into event performance. The software supports a wide range of event types, including free and paid events, and offers customization options such as CSS styling for branding purposes. Users can also manage sponsors, create auto-generated landing pages, and utilize mass email campaigns to promote their events effectively. These features not only streamline the event management process but also foster better communication and engagement with attendees. The mobile capabilities of Blackthorn further enhance the event management experience. Organizers can utilize a dedicated check-in app to efficiently manage attendee arrivals, complete with QR code scanning and badge printing functionalities. Additionally, the platform supports various payment methods, including credit cards, ACH, and invoicing, making it easy for attendees to register and pay for events. The robust reporting features, including over 40 pre-built event reports and dashboards, allow users to measure return on investment (ROI) and gain insights into attendee behavior, ensuring that organizations can make data-driven decisions for future events. Recognized for its excellence, Blackthorn has received multiple awards, including the Salesforce.org ISV Partner of the Year for Education in both EMEA and AMER regions. This recognition underscores the platform's commitment to delivering high-quality event management solutions tailored to the unique needs of its users. With its extensive features and seamless integration within Salesforce, Blackthorn stands out as a powerful tool for organizations looking to enhance their event planning and execution processes. ## Blackthorn Events Pros & Cons **What users like:** - Users value the **easy-to-use event builder** of Blackthorn Events, appreciating its responsiveness and comprehensive features for complex events. (17 reviews) - Users praise the **excellent customer support** of Blackthorn Events, consistently resolving issues with promptness and a positive attitude. (15 reviews) - Users appreciate the **ease of use** of Blackthorn Events, making event scheduling and management seamless and intuitive. (14 reviews) - Users value the **Salesforce integration** of Blackthorn Events, streamlining attendee management and automating verification processes. (9 reviews) - Users praise the **easy setup** of Blackthorn Events, appreciating its intuitive onboarding and event management capabilities. (8 reviews) - Users highlight the **excellent customer service** of Blackthorn Events, noting prompt, helpful responses and efficient issue resolution. (8 reviews) - Features (7 reviews) - Users value the **flexibility** of Blackthorn Events, enabling seamless customization and scalability for various event types. (6 reviews) - Integration Capabilities (6 reviews) - Integrations (6 reviews) **What users dislike:** - Users find **difficult customization** due to complex backend configurations, hindering event registration and navigation efficiency. (5 reviews) - Users find the **form design cumbersome** , complicating backend registration and event management, hindering an efficient experience. (5 reviews) - Users experience **slow customer support** and cumbersome navigation, affecting overall event management efficiency. (5 reviews) - Users express dissatisfaction with **limited customization** options, wishing for more creative layouts and easier navigation. (5 reviews) - Users experience **slow customer support** and find the event registration process and navigation cumbersome. (4 reviews) - Lack of Integration (4 reviews) - Users experience a steep **learning curve** with customization and configuration, but benefits emerge over time. (4 reviews) - Users face **missing features** like limited mass approval options and unreliable event cloning, complicating their experience. (4 reviews) - Integration Issues (3 reviews) - Not Intuitive (3 reviews) ## Blackthorn Events Reviews ### 1. BTE works great out of the box! **Rating:** 5.0/5.0 stars **Reviewed by:** Lacy F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Blackthorn Events?** As an advanced user, I love how easy it was to install, you can customize nearly every feature to fit your organization. My staff loves how easy it is to create events using the wizard. You're literally up and running in a few minutes. The built in reports are a great place to start - but being able to customize them is an added bonus. We have used it for 13 different events this year, and could not have done them without BTE. **What do you dislike about Blackthorn Events?** There are so few things that I dislike - the way they have engineered BTE almost anything you don't like can be worked around. There hasn't been anything that has prevented me from doing my job. The handful of things I've created a work around for will probably be fixed in future updates because they really pay attention to what their customers need. Any time I have contacted support, they have been very responsive and helpful. **What problems is Blackthorn Events solving and how is that benefiting you?** We have a small staff, but with BTE we are able to produce as many events as a staff 3x our size. **Official Response from Katie Campbell:** > Thank you for your kind words, Lacy! I'm thrilled to hear our app is meeting your needs and supercharging your small team. It sounds like you've been able to provide feedback to our team along the way, but if you ever need an additional advocate, you can reach me at katie.campbell@blackthorn.io. ### 2. Great onboarding process and resources! **Rating:** 5.0/5.0 stars **Reviewed by:** Andria W. | Director Medical Education Technology Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Blackthorn Events?** Everything from Sales to implementation was wonderful! The sales team was great in helping us understand their products and selecting those that best fit our needs. The transition to the onboarding team was incredibly smooth and quick. I've been in IT for nearly 20 years and I have never experienced a vendor with such a robust onboarding program. They do an amazing job of faciliting numerous meetings to help configure and learn their products. We had support every step of the way. The transition from onboarding to our account manager was also very smooth and we felt very supported as an organization. The products so far are working great! We are using event management, texting and soon mass emailing. We hope to expand use of Blackthorn with other areas of our college in the future. **What do you dislike about Blackthorn Events?** There are a lot of objects and permissions that come with this so that takes a bit to navigate and understand. **What problems is Blackthorn Events solving and how is that benefiting you?** We implemented this solution to help plan, track and manage our colleges admissions recruitment efforts. **Official Response from Katie Campbell:** > Andria, we really appreciate your glowing review! I'll make sure your kind words make it to our Sales and Onboarding crew. We are continually improving our Event Builder in hopes that it will prevent the navigation challenges you mention. If you find room for improvement or you have specific suggestions for the Builder, I hope you'll reach out to me at katie.campbell@blackthorn.io (Director of Product). Thanks! ### 3. Great Onboarding Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Lukas G. | Freiberufler - Werbung und Marktkommunikation, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Blackthorn Events?** The Onbpoarding with Jared from Blackthorn was a blessing. We had a though timing to get Blackthorn installed and with the perfectly structured timeline and tasks it was easy to fullfill this. The whole onboarding process and setup of the system was very fast. You need some time to get into the bunch of things that are possible, but this is the Salesforce world we alle now. We use our Event system now very often and are happy that we made the decision to go with Blackthorn. The support during the Go-Live was very quick and customer friendly. **What do you dislike about Blackthorn Events?** There is not much negative that I can say about this topic. We just started working with the tool and had some feedback to Blackthorn regarding some features. They will hopefully solve the problems we have and find some great solutions for our feedback. **What problems is Blackthorn Events solving and how is that benefiting you?** The whole event management process from planning, until registration and post event. We had problems regarding paid and free events in the past, which now is solved. **Official Response from Michelle Petrel:** > Hi Natasha! Thank you for the 5 star review and the positive feedback for how Blackthorn Events has made your event management more efficient and effective. I have added your suggestion of being able to select the 'from' sender from a list to our enhancement ideas board. If you have any additional context or other product suggestions, please feel free to send them our way! michelle.petrel@blackthorn.io ### 4. Events without complications **Rating:** 5.0/5.0 stars **Reviewed by:** Goanar P. | Talent Acquisition Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Blackthorn Events?** Intuitive and fun interface, easy to set up and run, customer support attentive to your concerns to provide solutions, easy to use integrated tool package **What do you dislike about Blackthorn Events?** Since using Blackthorn Events, I have not had any negative experiences **What problems is Blackthorn Events solving and how is that benefiting you?** We constantly organize events to recruit personnel required by our clients, previously it was a process that demanded time and money to create it since we acquired Blackthorn Events we automated processes such as registration of attendees, making it fast and uncomplicated, not only creates face-to-face events but also virtual ones **Official Response from Katie Campbell:** > Hi Goanar! Thank you so much for your positive feedback. I will be sure to pass on your kind words to our Support team. If you have any suggestions to improve the app, I'd be happy to hear from you at katie.campbell@blackthorn.io. ### 5. Great product, even greater people! **Rating:** 5.0/5.0 stars **Reviewed by:** Jill H. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Blackthorn Events?** Blackthorn Events helped fill a gap that we had in our CRM. We had been using free sites to create and manage events but it was difficult to integrate them into Salesforce. Blackthorn Events runs perfectly on the Salesforce platform and it has streamlined our event creation, evaluation, and follow-up. I'm not sure how we worked so long without Blackthorn Events. Also, the onboarding/implementation team, namely Jared Kirk, was phenomenal! Jared knows the product extremely well and has an enthusiasm for working with people that is rarely seen these days. **What do you dislike about Blackthorn Events?** If someone wasn't very familiar with Salesforce, the product could be intimidating. **What problems is Blackthorn Events solving and how is that benefiting you?** We had an inefficient system for promoting our events and tracking attendees. Blackthorn Events has put everything in one place for us. Now we can track the effectiveness of our events and stay connected to our prospective students with ease. **Official Response from Katie Campbell:** > Thank you, Jill. I'm glad to hear Jared provided a phenomenal onboarding experience and our app is meeting your needs! If you have ideas for improving the app, I hope you'll reach out to me: katie.campbell@blackthorn.io (Director of Product) ### 6. Great Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Angela L. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Blackthorn Events?** Blackthorn has so many ways to customize events, including tailoring it to your company branding and preferences. If you are willing to jump in and learn, it's very easy to learn and pick things up quickly. Additionally, Blackthorn provides excellent support and learning tools to help with the entire process. **What do you dislike about Blackthorn Events?** There are so many ways to customize and so many things to learn, that it can feel overwhelming trying to figure it all out. This just means keep trying and use the Blackthorn support when you have questions. **What problems is Blackthorn Events solving and how is that benefiting you?** Love how the event check-in works and shows your event attendance in Salesforce so seamlessly. Our previous way of tracking event attendance was cumbersome and not always accurate. Blackthorn ensures a much higher rate of accuracy and that attendnace is completed much quicker. **Official Response from Katie Campbell:** > Thank you, Angela! I'm glad you've jumped in and learned to leverage the full power of Blackthorn Events. We're always looking for ways to make the app easier to use, so I hope you'll reach out if you have more feedback. I'm katie.campbell@blackthorn.io (Director of Product) ### 7. Very Customizable Event Management Tool for Salesforce Users **Rating:** 4.5/5.0 stars **Reviewed by:** Rhonda R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Blackthorn Events?** Each of our events is unique in tone and format. Blackthorn Events has the capability to be crafted in different ways to suit our varying business needs. It is no small thing that our Salesforce users will be able to see the history of event attendance on their contact records! The onboarding process is thorough, their staff is ready to assist, and there is a good amount of documentation you can use for support. The email template builder is pretty robust and very easy to use. We have not yet had our first event, but I can already see that the check-in process should be smooth and simple because of how we were able to customize our emails. You can add a button in the registration confirmation email (or any email you send) that leads to the event ticket, which contains a QR code that can be scanned at the event to simplify checking in your guests. I can't wait to see how we improve our events over time, as we uncover new feature use cases and become experts at building events in Blackthorn. **What do you dislike about Blackthorn Events?** As is typically true with Salesforce, there is an initial learning/building curve. In order for something to be a unique fit to your business need, you have to build it out, though there are many basic features already built in or easily designable. We are really needing a system of assigning registrants to tables and seats. Though some of the skeleton for table seating is in Blackthorn Events, it is not usable until you build the functionality yourself. We are having to use a consultant to do that piece. They do provide a survey feature, but it is pretty vanilla looking. While you can customize a lot in the survey, you cannot add any branding or style. **What problems is Blackthorn Events solving and how is that benefiting you?** We previously have had no streamlined way to track our supporters' attendance at various events over time. This will create a related list on our Salesforce contact records that lets us know whether they were invited, registered, actually attended, etc. Blackthorn Events allows us to build our intricate annual events basically one time, and then we can just minimally modify them each year to match our current theme. This system also allows for a simple event check-in process that we have never had before. Guests should be able to easily pull up their QR code/ticket from their registration email, scan at our door, and they are counted as "Attended." ### 8. Excellent Event Platform for SF **Rating:** 4.0/5.0 stars **Reviewed by:** Nancy K. H. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Blackthorn Events?** Blackthorn has so many incredible features to help customize, brand, and make your events feel like they are really tailored to your organization. Being able to easily report out from our Blackthorn/Affinaquest/Salesforce Integration has made it possible to use our data in a limitless number of ways, and has made both the back end planning and the front end guest experience smoother. **What do you dislike about Blackthorn Events?** The distinguishment between what features are usable with a Payment License versus and Events License has meant that not all members of our events teams are able to independently fully harness the amazing potential. **What problems is Blackthorn Events solving and how is that benefiting you?** Connecting our data in an extremely meaningful and effecient way has been a game changer since moving to Blackthorn Events. **Official Response from Katie Campbell:** > Thanks for the great review, Nancy. I'm glad to hear that Blackthorn Events has improved the experience of front and back of house, alike! I'm curious to hear more about the license restraints that are keeping some of your events teams from realizing the full potential of the Events app. Send me an email when you have a minute? I'm katie.campbell@blackthorn.io (Director of Product) ### 9. Blackthorn Events is a perfect fit for our needs, and Support has been wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey T. | Cloud Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Blackthorn Events?** We migrated our special events from Click & Pledge to Blackthorn Events. I love how easy BT Events have been to setup, and how receptive Support has been! **What do you dislike about Blackthorn Events?** The only issue we are having right now with Blackthorn Events is that any fee charged for a registration can be percentage only, and we need to be able to set a flat fee. However, Blackthorn has added it to their development list. **What problems is Blackthorn Events solving and how is that benefiting you?** Blackthorn Events has provided us with a stable platform for our Event registration needs. Our Legacy system had way too many issues. **Official Response from Katie Campbell:** > Hi Tracey! Thank you for taking the time to write a review and for sharing your feedback regarding fees. I'm thrilled to hear the setup and Support has met your expectations! Please continue to stay in touch as we grow together. ### 10. Absolutely Amazing Event Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Blackthorn Events?** The thought that has been put into the development of the platform is better than I've seen before. I have yet to encounter a single limitation in the options available to our unique use case of events that we host as a business. The product has been easy to install, implement and integrate with our org. I was able to grant access to our in-house designer to create branded templtes for events and emails and he was able to figure things out in one day! Great job Blackthorn team! **What do you dislike about Blackthorn Events?** The support team is a bit slow and case responses are not detailed enought for an inherited salesforce admin like myself. I sort of need a bit more hand holding. **What problems is Blackthorn Events solving and how is that benefiting you?** The Email Builder with SendGrid add-on lets us easily send emails to our members and VIPs. This has removed a painful manual process for the business between outlook email marketing and manually updating campaign member records in salesforce. It has also allowed us the opportunity to create hybrid events and design a better user experience for our members too! **Official Response from Katie Campbell:** > Wow! Thank you for the great review, Stacy. It is especially exciting to hear that our app has removed painful manual processes, which is my hope for all of our customers. If you have suggestions on how we can improve (especially around hybrid events) I'd love to hear from you at katie.campbell@blackthorn.io. ### 11. Top notch customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Shannon S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Blackthorn Events?** The ease of building events. Being able to clone a previous event has saved our team so much time. **What do you dislike about Blackthorn Events?** Sometimes the reporting doesn't do exactly what I want/need it to do. **What problems is Blackthorn Events solving and how is that benefiting you?** Much more user friendly and being native to Salesforce it takes what was a manual process and does it automatically. **Official Response from Chris Federspiel:** > Thanks Shannon. Agreed, it's not the easiest for a person new to Salesforce, but it'll get a lot easier with our new Event Wizard, that's launching in a few weeks. Let us know your feedback on it? I'm chris@blackthorn.io ### 12. Blackthorn Events is great for Salesforce users! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Blackthorn Events?** Blackthorn makes it so easy to see which of our Salesforce contacts are participating in events, which is exactly the reason we purchased the product. As a higher education institution, we wanted to know who was attending our events and if we were retaining those participants as students. Plus being able to create, manage, and communicate the event all from one system is such a time saver! Our onboarding team was fantastic to work with and thorough in the information they covered. **What do you dislike about Blackthorn Events?** There are a lot of related objects to learn about with this product. That isn't necessarily a bad thing, it just takes some time to learn about what each one holds and it's purpose is. I'm a pretty new Salesforce Admin and it took me some time to understand each object, but it's nothing practice and trouble-shooting can't handle. Plus, the Blackthorn team was always available to assist in answering my questions. **What problems is Blackthorn Events solving and how is that benefiting you?** Blackthorn has provided us a way to create events, collect payment for paid events, manage attendees, and communicate the event all from one place! We used to have to do several of these steps in multiple systems, and we were never able to track that information in Salesforce. Knowing who is attending what events is so helpful to our institution. **Official Response from Chris Federspiel:** > Thank you for the review! -Chris. chris@blackthorn.io. Send me any feedback if you get any please! (ceo/founder) ### 13. Powerful events registration platform **Rating:** 5.0/5.0 stars **Reviewed by:** Alfred P. | Director of Digital Transformation, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Blackthorn Events?** Love the architecture of the platform,which leads to us being pleasently surprised by how there's already a pre-made solution when we encounter a challenging business need. **What do you dislike about Blackthorn Events?** The cost is on the high side, but its the only platform that caters to our complex registration process. **What problems is Blackthorn Events solving and how is that benefiting you?** Complex Registration Process **Official Response from Katie Campbell:** > Hi Alfred! Thank you for the great review. I'm so glad to hear the app supports your complex registration process. If you run into a business need that our platform doesn't meet, I'd be glad to chat (katie.campbell@blackthorn.io). ### 14. Good quality product for flexible teams **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Blackthorn Events?** The guided setup and ease of publishing an event is fantastic and quick to implement. If you're willing to be open minded and flexible in your expectations, getting Blackthorn up and running takes as little as a day and you can have top quality event registration processes in place ready for teams to publish events on a public format. If you do not have a strong internal IT prescence you can publish events using the native Blackthorn offering and have the customer experience be top quality without the effort required to set up. **What do you dislike about Blackthorn Events?** The lack of flexibility in terms of user experience (e.g. if you don't want your users to see the sessions tab) and the release frequency is too frequent. A monthly release which involves testing, fixing anything that's broken and deploying is proving to be a point of concern for customers, particularly when the customer support will seldom help unless you're on the latest release. The documentation in terms of an onboarding/implementation process is too complicated and disconnected at the same time. **What problems is Blackthorn Events solving and how is that benefiting you?** Providing a uniform approach to publishing events with auditability and CRM functionality **Official Response from Katie Campbell:** > Thank you for taking the time to provide feedback, including some areas where we can improve. If you're open to it, I'd love to meet with you to gather some more detail on the pain points you've raised and make sure I really understand the impact to your organization - even if we've spoken before. I'm at katie.campbell@blackthorn.io. ### 15. Amazing native Salesforce events app. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh W. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Blackthorn Events?** The easy way to setup an event and publish in our brand makes it a no brainer. Connecting all of our customer insights around in person and virtual events to the rest of our customer data and getting live fast makes this a must have app. **What do you dislike about Blackthorn Events?** If you are not a salesforce customer you can't use it. **What problems is Blackthorn Events solving and how is that benefiting you?** Needed a way to easily track all people and process related to running events in salesforce. **Official Response from Katie Campbell:** > Thank you, Josh. "No brainer" is exactly what we strive for, and I'm excited to hear that you are realizing the full potential of the Events app! If you have further feedback, I'd be glad to hear from you at katie.campbell@blackthorn.io (Director of Product) ### 16. Awesome for Non-Profit Events! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Blackthorn Events?** User-friendly for a non-tech person like me, and a seamless integration into Salesforce. **What do you dislike about Blackthorn Events?** There isn't much I can say I dislike! It has made our event registration process so much cleaner. **What problems is Blackthorn Events solving and how is that benefiting you?** Reducing time spend on registration/attendee data uploads/tracking. Keeping everything in one place. **Official Response from Katie Campbell:** > Thank you, Jessica! User-friendliness is a big priority for us, so I'm thrilled to hear your feedback. We look forward to growing with your organization. If you have ideas on how we can improve, I'm always ready to chat at katie.campbell@blackthorn.io (Director of Product). ### 17. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Deion Rafael C. | System Manager, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Blackthorn Events?** It's support team is really helpful, and as a non profit that's huge to us. Lots of people wearing a lot of hats! **What do you dislike about Blackthorn Events?** Hmm, I think in the beginning we just didn't understand some of the limitations, however BT has worked hard to scale up and grow with us! **What problems is Blackthorn Events solving and how is that benefiting you?** It has simplified our regsitration process. **Official Response from Katie Campbell:** > "Easy to use" is music to our ears, and I will pass on the kind words to our hard-working Support team. Thank you for the review, Deion! If you have feedback on how we can continue to grow with you, I hope you'll reach out. You can find me at katie.campbell@blackthorn.io (Director of Product) ### 18. Used to deliver events for a client, great flexibility for meeting complex requirements **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Blackthorn Events?** Flexibility in terms of both the product / features, and also the blackthorn team - super helpful in discussing initial use cases and coming up with the right setup. **What do you dislike about Blackthorn Events?** Product is not fully polished and still has some rough edges **What problems is Blackthorn Events solving and how is that benefiting you?** Providing a platform for our customers to setup and manage their own events. **Official Response from Katie Campbell:** > Hi Jonathan! Thank you for the feedback. I'll make sure the Onboarding team hears they were super helpful! I am aware of some rough edges in our Events app, and I would be really interested to hear which ones are causing friction for your team. Would you please share more detail? I'm katie.campbell@blackthorn.io (Director of Product) ### 19. Customer Support has gotten way better **Rating:** 5.0/5.0 stars **Reviewed by:** Blanca D. | Sf Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Blackthorn Events?** I like all the control form Salesforce. Easy to manage and create automations around it. **What do you dislike about Blackthorn Events?** Customer support was awful but it has gotten better after the CEO promised it would. **What problems is Blackthorn Events solving and how is that benefiting you?** Tracking registrations, managing event website and reporting. **Official Response from Katie Campbell:** > Thank you, Blanca! I'm thrilled you've seen our support change for the better. I will be sure your positive feedback makes it to our team. If you have feedback on the app itself, you can reach me at katie.campbell@blackthorn.io. ### 20. Excellent product and experience **Rating:** 5.0/5.0 stars **Reviewed by:** Bibiana B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Blackthorn Events?** I have looked for an event planning platform for years. Our events are not complex but are very custom. No other platforms were able to make my life easier. Blackthorn has! The salesforce integration is just the cherry on top. The training was easy, customer service was top-notch, and responses were quick. Building our event pretty much however, we want without having to do workarounds makes the difference. **What do you dislike about Blackthorn Events?** Some backend work needed to be completed for me to be able to do what I needed. It was a little extensive, but it helped me with my SF knowledge, so I am happy with that portion. **What problems is Blackthorn Events solving and how is that benefiting you?** A lot of manual processes will no longer exist. Reporting ability will be a great addition. No more excel tracking. Our team will be able to see who has gone where and how many times they have attended an event without any ROI. **Official Response from Chris Federspiel:** > Thank you Bibiana! Any suggestions, please email me? chris@blackthorn.io ### 21. Higher Education Events Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Claire L. | Recruitment & Admissions Systems, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Blackthorn Events?** Blackthorn Events is a greatbevent management app that has significantly elevated our higher education event needs. From its intuitive interface and robust event planning features to seamless integration with educational platforms, Blackthorn Events has streamlined our processes and enhanced participant engagement. This is an indispensable tool for any educational institution seeking efficient and impactful event management solutions. **What do you dislike about Blackthorn Events?** It can be expensive for smaller organization with limited budgets **What problems is Blackthorn Events solving and how is that benefiting you?** Unified experience for event planning in CRM of choice **Official Response from Katie Campbell:** > Thanks for the great review, Claire! I'm so glad our Events app has become indispensable for your team. I appreciate you spreading the word. If you have suggestions on how we can continue to improve, you can find me at katie.campbell@blackthorn.io (Director of Product) ### 22. Implementation & Onboarding - User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda Z. | Salesforce Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Blackthorn Events?** After just completing the full implementation and onboarding cycle with the Blackthorn team, I can confidently say that it was an easy and user friendly process. The onboarding team was very helpful throughout the process. We were able to go live within 30 days of kickoff. As a consultant I have implemented numerous apps and this was one that I found to be pretty straightforward. The integrations with salesforce are easy to navigate and the data captured is easily reportable. Looking forward to using the platform. **What do you dislike about Blackthorn Events?** There are an overwhelming amount of objects. They are all straight forward so it is easy to learn, but at first glace there are a lot of objects to navigate and understand their relationships to one another. From an artichect / consultant perspective, I would have liked to see an ERD prior to getting hands on with the app. **What problems is Blackthorn Events solving and how is that benefiting you?** I have implemented Blackthorn Events for a consulting client. They needed a way to capture, store, and report on event data within Salesforce as they work to have Salesforce be their single source of truth for all their data. **Official Response from Chris Federspiel:** > Thank you Amanda. Happy to get you the ERD. They're in our docs: https://docs.blackthorn.io/docs/entity-relationship-diagram?highlight=data%20model Any other feedback? I run the co- chris@blackthorn.io Thank you for leaving the review! ### 23. Blackthorn Event Mgt **Rating:** 5.0/5.0 stars **Reviewed by:** Mark W. | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Blackthorn Events?** Working with a SF partner and Blackthorn made for a quick implementation. **What do you dislike about Blackthorn Events?** The licensing model is taxing and very expensive. **What problems is Blackthorn Events solving and how is that benefiting you?** We need a campus solution to help with events. **Official Response from Katie Campbell:** > Hi Mark! A belated thank you for the review. I'm glad you had a speedy implementation. If you'd like to provide more detailed feedback on our licensing model or product features, I'm katie.campbell@blackthorn.io (Director of Product) ### 24. Blackthorn supported us in centralizing our events work **Rating:** 5.0/5.0 stars **Reviewed by:** Meg D. | Engagement & Operations Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Blackthorn Events?** We're new to Blackthorn, but we've been using it to centralize our events logistics and outreach. We had been using a mix of project management software, Excel tracking, and Outlook messaging to do our work, then importing into Salesforce for reporting. Blackthorn has created great efficiencies by bringing all this work into one application, and writing participant data on the Salesforce contact record for ongoing tracking. We're so excited to use Blackthorn, and to continuously improve our processes! **What do you dislike about Blackthorn Events?** Strengths are also weaknesses - there was more to consider than we originally expected at the outset. That said, we are expect to integrate Blackthorn into things like our finance and invoicing processes and strategy work, so our outcomes will also be more robust than we previously expected! **What problems is Blackthorn Events solving and how is that benefiting you?** Our previous methods of tracking were incredibly manual and siloed. By centralizing and automating our processes, Blackthorn has supported our teams in being more efficient, effective, and productive. **Official Response from Chris Federspiel:** > Thanks for the great review Meg! ### 25. Absolute excellence! **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Blackthorn Events?** Our team was introduced to the Blackthorn team through another contractor we work with. He said, "They are unique, and their software will solve your problems." Blackthorn has lived up to that expectation. Not only does the software plug right into our processes in Salesforce, but the team at Blackthorn has also been fun and easy to work with. If you use Salesforce and scheduled events, you will want all the tools Blackthorn offers. **What do you dislike about Blackthorn Events?** My only dislikes are on the gritty technical side. It is possible to customize just about everything, and the wizard is great. The setup time for all our company's unique forms and events takes longer than expected. We have used SurveyMonkey previously, and the initial setup time was faster. However, after the initial setup, everything is quick and easy again. **What problems is Blackthorn Events solving and how is that benefiting you?** We used the incorrect tools in the past. So merging Blackthorn with Salesforce makes our workflow easier and more efficient. This will allow us to take on more customers without having to hire more people. **Official Response from Chris Federspiel:** > Thanks for the great review Christopher and glad you're happy with our app! We have a new Form builder coming soon. It's nearly done and will be released as part of our Storefront app in 2-3 months. It'll then make its way into Events later this year. We also have a new Event Wizard coming with inline editing of the UI, it should make it easier. ### 26. Great for Event Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Blackthorn Events?** Great for event management. Use it to manage large nonprofit events. **What do you dislike about Blackthorn Events?** Nothing. The app is amazing and the customer service is also great. **What problems is Blackthorn Events solving and how is that benefiting you?** Makes event registration simple **Official Response from Chris Federspiel:** > Wow, thanks Jeremy!! ### 27. Great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi N. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Blackthorn Events?** A good, robust solution. I particularly like that it is built on Salesforce and avoids the need for api integration. Customer Support has been great also. **What do you dislike about Blackthorn Events?** I wish there was a scaled down version for smaller organizations that just need the basics **What problems is Blackthorn Events solving and how is that benefiting you?** It's helped keep all our events management in central database. **Official Response from Chris Federspiel:** > Thank you Ravi. Mind emailing me which features you bought the app for, or the inverse of which you don't need? This is something we're contemplating. I'm chris@blackthorn.io ### 28. Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2023 **What do you like best about Blackthorn Events?** The customer support from Blackthorn has been great. They have been quick to respond to cases and help me get where I need to go. **What do you dislike about Blackthorn Events?** When first starting out there are a lot of objects and items so it can feel overwhelming on where to start. **What problems is Blackthorn Events solving and how is that benefiting you?** The software is helping us create multiple events that will have different dynamics based on the user registering. **Official Response from Katie Campbell:** > Thank you for your review! I'll make sure our hard-working Support team hears about your great experience. If you have any suggestions on how to make the learning curve less overwhelming, I'd love to hear from you: katie.campbell@blackthorn.io (Director of Product) ### 29. Events Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Jackson K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Blackthorn Events?** In less than a month, our company would organize a two-day conference in a hotel. We would need to set up an event management system to send out invitations, monitor registration status, and allow attendees to register on-site in addition to mobile check-in. All of it is in Blackthorn. Speakers, Sessions, venue and FAQs are all well displayed. With the event Wizard, creating an event is straightforward. Leveraging the existing contacts in Salesforce, adding attendees is a breeze. Nathan provided an excellent onboarding experience. We are looking to using Blackthorn for more events in the future. **What do you dislike about Blackthorn Events?** One area where Blackthorn may make improvements is the event page's limited UI options. Another option is to further customize the existing layouts. The printing of badges using mobile apps is only possible with black and white labels. It would be great to have a custom graphics option for the badge arrangement. **What problems is Blackthorn Events solving and how is that benefiting you?** A turnkey system, from event planning to event check-in and post-event item. **Official Response from Chris Federspiel:** > Thanks Jackson for the review! We have a new Event Wizard coming in a few months that includes a new event UI. Yes, badge printing is where we only have base functionality for now. Any other feedback, email me? chris@blackthorn.io. ### 30. Good app and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Blackthorn Events?** Good and easy to use app and great customer service. Kathy in the support team was quick and very helpful. **What do you dislike about Blackthorn Events?** no downsides, very good app and easy to use **What problems is Blackthorn Events solving and how is that benefiting you?** the ease of registration and storing the data makes it very easy to troubleshoot on site **Official Response from Chris Federspiel:** > Thank you! ### 31. Complex event registration that integrates seamlessly to Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Dorothy P. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Blackthorn Events?** Syncing to Campaign and Opportunities is a huge time savings for our organization. We've collapsed three separate platforms for payment collection, event registration, and email automation down to one system. The time savings in demographics reporting alone was worth the time and financial investment. We appreciated the smooth onboarding that was tailored to our organization's goals and addressed our pain points with our previous platform. We're in the early days of using Blackthorn live in production, but happy with what we're accomplishing so far. **What do you dislike about Blackthorn Events?** Not a dislike, exactly, but I would recommend Blackthorn only for people who have Admin-level access in their Salesforce instance. The most powerful customizations and automations arise from really understanding your own Salesforce as the primary structure on which Blackthorn's tools exist. **What problems is Blackthorn Events solving and how is that benefiting you?** Event registration used to be held in three different systems that were then data loaded into Salesforce (de-duping nightmare), demographics reporting was tabulated manually in the past, and each email communication about events required a manual launch before Blackthorn. **Official Response from Chris Federspiel:** > Thank you for the kind words Dorothy! ### 32. Wizard feature made setting up the event easy **Rating:** 5.0/5.0 stars **Reviewed by:** Paulina S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Blackthorn Events?** I like how Blackthorn events is intergrated into our SalesForce. It makes spotting leads super easy and it it builds rapport with exisiting clients **What do you dislike about Blackthorn Events?** The mapping and intial temeplate set up can be a little confusing. However, once you set it up, it's a "set it and forget". **What problems is Blackthorn Events solving and how is that benefiting you?** It seperates our leads from our exisiting clients. It also allows the "add to caledar" feature for our clients along with a map, dates and other important information. **Official Response from Chris Federspiel:** > Thanks Paulina! When you say mapping and template, which are you referring to? Our Event Settings? Or what specifically about either the Salesforce handling or the UI? Email me? chris@blackthorn.io ### 33. Solid Salesforce Event Management Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Chris K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Blackthorn Events?** Blackthorn has all of the features that we need and more. They were able to accommodate our preference to not use Stripe. The providedreporting and dashboards were great as well. **What do you dislike about Blackthorn Events?** An area for improvement would be the check-out for donations. You have to select your donation amount on the page before you can select your donation designation. It would be great to have them combined. **What problems is Blackthorn Events solving and how is that benefiting you?** The integration with Salesforce helps to reduce paper lists and manual data entry. Also, we are able to communicate directly with event registrants and non-registrants to provide information. **Official Response from Nadia Breiz:** > Thanks for the feedback, Chris! We're thrilled to hear Blackthorn Events has met your event management needs and that our platform has been beneficial to your organization. We appreciate your feedback regarding the donation checkout process and will certainly take it into consideration for future improvements. Thank you for choosing Blackthorn Events! ### 34. Unbelievable customer experience and easy event platform to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy J. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Blackthorn Events?** We have just installed and onboarded Blackthorn Events through our Salesforce CRM. It could not have been easier to navigate. Most event platforms are far too simplistic to take on board all the relevant information to run senior executive events. We have been searching for a long time to find a compatible and reliable product coupled with superior support and are thrilled to have finally found it. Thank you to Nathan Gonzalez and the team at Blackthorn for making our experience uncomplicated and fun. We can now deliver our events with a platform that matches our first-class experience for our guests and members. **What do you dislike about Blackthorn Events?** We have had zero downsides to onboarding Blackthorn Events. Although we are new to the experience, the team feels fully supported in tackling any challenges or new directions we would like to see with the platform. We look forward to getting our hands dirty and fully exploring our capabilities. **What problems is Blackthorn Events solving and how is that benefiting you?** We have had many challenges getting our CRM, marketing and events platforms to work together for a seamless customer experience. Blackthorn Events have eliminated these issues by linking to our platforms to ensure a complete vision of our members' customer journey. **Official Response from Chris Federspiel:** > Thank you Tracy and happy Thanksgiving! If you get any feedback along the way, let me know! I'm chris@blackthorn.io ### 35. Super onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Blackthorn Events?** The onboarding with BlackThorn has been great. The working sessions have been tailored to the needs of our project, and we managed to go over all the essential aspects, which made creating our event a straightforward process. The documentation itself is very detailed, and our contact person was very helpful in between those working sessions. **What do you dislike about Blackthorn Events?** Our invoice workflow is not as straight forward as we would have liked, but it is definitely something we can work on our next event with the learning ont his event. **What problems is Blackthorn Events solving and how is that benefiting you?** We used to have a single source of truth when it comes to attendee data, using Blacckthorn solves this for us. Being able to run reports, allocate housing from one place will be game changer for us. **Official Response from Chris Federspiel:** > Thank you! For the invoice workflow, are you referring to someone checking out and doing Pay Later, or an invoice from scratch? I'm chris@blackthorn.io, let me know? ### 36. Blackthorn events management system, provides comprehensive features and customer support. **Rating:** 4.5/5.0 stars **Reviewed by:** Jane D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Blackthorn Events?** Integration with Salesforce and other applications and programs. Features are currently being updated. **What do you dislike about Blackthorn Events?** Takes a while to learn properly, users will need support during implementation **What problems is Blackthorn Events solving and how is that benefiting you?** Providing an effective events management solution using Salesforce as a CRM platform. **Official Response from Chris Federspiel:** > Thanks Jane. "Takes a while to learn properly, users will need support during implementation" Which parts took a while to learn? What support do your users need most? Email me? chris@blackthorn.io ### 37. Blackthorn is a great solution for Event Management with Salesforce! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler P. | CRM Manager, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Blackthorn Events?** From the Sys Admin perspective, Blackthorn is very easy to set up. For end users, there are plentiful documentation and video resources to hit the ground running with. On top of what's already available, Blackthorn has an amazing team behind it (Jason G. and Noah M. come to mind) that provide a top-notch tailored onboarding experience. **What do you dislike about Blackthorn Events?** Whenever you're dealing with managed packagesin Salesforce it can be frustrating to not be able to set default values for certain fields, etc. Thankfully this can be remedied in a multitude of ways (Flow, apex, in-app guidance, and/or establishing a SOP/job aid). Can't knock the product for a Salesforce limitation, overall we're very happy with Blackthorn. **What problems is Blackthorn Events solving and how is that benefiting you?** As a Higher Ed institution, we often are traveling internationally or hold events on campus. We needed a method to both create and promote university recruiting events. Blackthorn's Event Wizard allows our recruitment team to easily manage upcoming events themselves, and promote these events with Blackthorn/Salesforce's email messaging capabilities. As well, Blackthorn's Check-In mobile app allows our team to track the attendance of the events to be used in reporting to make data-driven decisions. **Official Response from Chris Federspiel:** > Thanks for the great review Tyler! Can you email me with the fields you're having issues with? I'm chris@blackthorn.io (ceo/cofounder) ### 38. The team is fast, professional and very acocmmodating and understanding - a pleasure to work with! **Rating:** 4.5/5.0 stars **Reviewed by:** Cerise D. | CCO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Blackthorn Events?** The team, the platform and how easy it is to play with it, the support and customer service, the training - very informative. We are a weird organisation and the team has been working so hard in meeting our objectives as a business **What do you dislike about Blackthorn Events?** This is hard to find - we are new on the platform and maybe the limitations on how we can play with the marketing side of it? I am sure I will find some areas to improve on - like VIP pages and access but I'll play first! **What problems is Blackthorn Events solving and how is that benefiting you?** Integration to a CRM - we have had challenges over the last few years and we need a new platform to market our events and thought leadership - we are loving how it is unfolding! **Official Response from Chris Federspiel:** > Thank you Cerise for the kind review! Let me know if you run into any features your feedback? chris@blackthorn.io ### 39. Powerful Event Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Monica S. | Senior Director of Marketing & Communications, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Blackthorn Events?** Blackthorn has replaced Eventbrite for us. With the Salesforce connectivity we now have more insight into the attendance and engagement of our contacts. We can track and report on registration and survey responses, and send event related communications all in one place. **What do you dislike about Blackthorn Events?** A few limitations, such as the inability to restrict registrants from selecting conflicting conference sessions, limited styling on post-event survey forms, and lack of email open tracking. **What problems is Blackthorn Events solving and how is that benefiting you?** Improving our event management process and providing data insights as it relates to our contact database. **Official Response from Chris Federspiel:** > Thanks for the review Monica! "the inability to restrict registrants from selecting conflicting conference sessions" This exists. Email me and I'll get you connected? chris@blackthorn.io ### 40. Amazing Onboarding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Candace F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Blackthorn Events?** As we begin diving into the Blackthorn application through Salesforce, I can not speak enough to how easy the onboarding process was. Response times, amazing, turn around times even better. The system itself, has all the bells and whistles that you could hope to have for all your event planning and registration needs. Highly recommend and one other thing very important to note, they are always on top of upgrades and investing time on new ideas. You want a system that will grow with you. **What do you dislike about Blackthorn Events?** I do not have anything that I dislike at this time. **What problems is Blackthorn Events solving and how is that benefiting you?** A more extensive events planning platform with room for growth. **Official Response from Chris Federspiel:** > Thank you Candace! ### 41. Unbelievable Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Miriam W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Blackthorn Events?** Blackthorn Events is fixing a bunch of pain points for my organization. It has so many options. And the support in our onboarding process is unbeatable. **What do you dislike about Blackthorn Events?** The only thing missing is an internal events calendar that would help us schedule. **What problems is Blackthorn Events solving and how is that benefiting you?** We now have all of our registration in one place and linked to our CRM. It is going to help us with reconciliation. We have had to use multiple spreadsheets to track attendance and bill funders. But now it lives all in one place! **Official Response from Chris Federspiel:** > Thanks for the great review Miriam! The internal events calendar has come up a few times but we haven't prioritized it. Some of our customers add our event group into internal views, others have used CalendarAnything, others use list views. It'd be a sizable build to do without a big ROI back to our customers vs other initiatives of the same effort, such as our forthcoming Virtual Events, mobile attendee app, and our new event wizard. Happy to answer any other feedback at chris@blackthorn.io (ceo). ### 42. Support is very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Blackthorn Events?** We had an issue with our events not showing after publishing. I put in a request to support, and we had it resolved within an hour. The support person was attentive and worked with me to get the system authorized again. **What do you dislike about Blackthorn Events?** There are some items that we have noticed that aren't consistent. For instance, there is a discrepancy in the date/time fields and how they display. We needed to create a custom field to get the format we needed. This was not the preferred method as most custom fields leads to more issues down the road. **What problems is Blackthorn Events solving and how is that benefiting you?** We needed a deeper solution than Salesforce natively provides for events. With Blackthorn, we have resolved those issues and have been able to provide our customers with the best experience possible. **Official Response from Chris Federspiel:** > Thanks for the great review! If you have any other feedback about our product, email me? Would love to hear from you. chris@blackthorn.io ### 43. End to end event management with one solution **Rating:** 5.0/5.0 stars **Reviewed by:** Marika E. | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Blackthorn Events?** That it integrates natively with Sales Cloud and Marketing Cloud. **What do you dislike about Blackthorn Events?** Lots of features still becoming available, so some things are still in development. **What problems is Blackthorn Events solving and how is that benefiting you?** Bringing together multiple different functions that previously were handled manually in several systems. **Official Response from Chris Federspiel:** > Thanks for the great review Marika!! Any other feedback, I'm chris@blackthorn.io ### 44. Start up **Rating:** 4.5/5.0 stars **Reviewed by:** Isaura S. | Admissions and Counseling Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Blackthorn Events?** The best thing about this program is that it has an entire team to help you from start to finish. I like that the program is very user-friendly and easy to use. I also like that if you make a mistake, you don't have to panic; you can always make changes before going live with your event. **What do you dislike about Blackthorn Events?** The only thing I dislike about the program is that it doesn't have more template options. Having more options to choose from would be helpful and productive. **What problems is Blackthorn Events solving and how is that benefiting you?** We are currently completing our start-up, so there is nothing to solve. I know that if a problem does arise, we have a team that can assist us promptly. **Official Response from Chris Federspiel:** > Thank you Isaura. We have an in-line UI editor with a new template coming out in a few months as part of our version 2 Event Wizard. We've completely re-written it. Would you mind emailing me so I can get you updates on it? I'm chris@blackthorn.io ### 45. Blackthorn's Onboarding Team is AMAZING! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2022 **What do you like best about Blackthorn Events?** I've been working with the Blackthorn team for several months now, and have been blown away by their level of customer support. As a solution architect for several Salesforce clients, I've worked with several vendors and integration partners. Blackthorn's onboarding team has been, by far, the easiest, friendliest, and most responsive vendor I've worked with. Whenever I have a question on feature functionality, event setup and/or creation, or anything Blackthorn, I immediately reach out to Nathan, knowing that he'll have an answer for me within minutes. And sure enough, he does! He's incredibly knowledgeable about the platform, and is happy to share that knowledge at a moment's notice. I'm currently working with a client that has been running events for years, but is new to the Blackthorn platform. Both Nathan and Ashley (Director of Customer Onboarding) have been invaluable as we transition this client to their new system. It's obvious that they are invested in our client's success and are extremely patient with us as we continue to bring more questions their way! **What do you dislike about Blackthorn Events?** I haven't yet found a Blackthorn feature that I dislike, and they are regularly releasing product updates with new features that have already proven beneficial. **What problems is Blackthorn Events solving and how is that benefiting you?** My client's old process required several customizations to their current platform, and Blackthorn is helping us streamline those processes as we migrate the client over to their new Salesforce org. The Event Wizard is a great tool, and makes event creation a breeze. Not only does it handle events, but it also handles payments, keeping all of your patron data in one place. ### 46. So far it is a great product **Rating:** 5.0/5.0 stars **Reviewed by:** Alex P. | Director of Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Blackthorn Events?** Blackthorn is fully integrated into the Salesforce platform so it streamlines our workflows as an organization and provides a professional and customizable front end. **What do you dislike about Blackthorn Events?** We are still very new to Blackthorn. I wish the event wizard had everything you might need to implement integrated into it. For example, if you have a discount code you need to go to the Salesforce record add in a code then make sure code eligibility is marked as optional. That being said it is very minor thing as everything else is streamlined. **What problems is Blackthorn Events solving and how is that benefiting you?** Streamlining event communication with other departments **Official Response from Chris Federspiel:** > Thanks for the review Alex! If you get any feedback along the way, email me? chris@blackthorn.io We're working on a new event wizard...stay tuned ### 47. Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa B. | Admissions and Records Tech II, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Blackthorn Events?** We are new to using Blackthorn Events but it has been very user-friendly. The onboarding process with Noah has been excellent. He and his coworkers have ensured that we understand the whole process and how everything is connected. I wish all onboarding experiences were like this. I appreciate that they allow us to play around with a "test" version before going live because it makes the whole process feel less daunting and scary. They don't mind questions and have been able to explain anything we've asked. **What do you dislike about Blackthorn Events?** Will update once we use the product more. **What problems is Blackthorn Events solving and how is that benefiting you?** Our organization has been in desperate need of something to help with events. We will be able to not only help students know about events but help staff know who/how many to expect. **Official Response from Chris Federspiel:** > Thanks Lisa, we'll pass on the feedback to Noah! If you get any feedback on usage, let me know! I'm chris@blackthorn.io ### 48. Cleaner data management in SF **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Blackthorn Events?** Because Blackthorn is native to Salesforce, it helps with cleaner data mapping and management. **What do you dislike about Blackthorn Events?** The branding on the front end and the form building are not as customizable as as other event platforms. **What problems is Blackthorn Events solving and how is that benefiting you?** Event registration and attendee management through our existing Salesforce platform **Official Response from Nadia Breiz:** > Hello Jasmine! We're thrilled to hear that you appreciate Blackthorn Events' native integration with Salesforce! We are proud to offer a solution that streamlines the event registration and attendee management. While we strive to provide a highly customizable experience for our users, we appreciate your feedback on areas where we can improve. Our team is constantly working to enhance the platform and make it even more user-friendly. Thank you for your support of Blackthorn Events! ### 49. The Consultants are great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Blackthorn Events?** I liked how easy they made it for us to learn in such a short amount of time! We were given a run down of all of our sessions and they were very helpful with navigating. Blackthorn Events blends seamlessly with SF! Our internal and external users were able to just dive right in and create Events without any downtime. Its very efficient especially when you are collecting payments for multiple events going on at one time! **What do you dislike about Blackthorn Events?** Our only issue was when we changed the domain name. If you change the domain name, you have to submit a support ticket to have them link it up from their end. **What problems is Blackthorn Events solving and how is that benefiting you?** Blackthorn is currently working with us to solve our domain issue. **Official Response from Chris Federspiel:** > Thanks for the great review! If any questions on the domain issue, feel free to email me at chris@blackthorn.io. I can check status for you. Takes a bit to orchestrate with DNS entries. ### 50. Blackthorn is a great tool if you have experience with Salesforce and time to set everything up **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2022 **What do you like best about Blackthorn Events?** - It's fully integrated with Salesforce which ensures all customer data stays in one place. - Integrated survey tool. - The integrated email builder (although I couldn't find any response stats, though that could be my lack of Salesforce knowledge) **What do you dislike about Blackthorn Events?** - You really need almost Admin level experience with Salesforce to make the most out of Blackthorn. Without it, a lot of the automation they offer isn't available. - The provided documentation for troubleshooting was not complete enough for those without the above experience. - The customizability does not go further than adding your own fonts, colors, and images. It would be great to have a template builder, like the included email builder, for the event page. - Not all our attendees were able to register or fill out our surveys due to their companies blocking Salesforce/Blackthorn. **What problems is Blackthorn Events solving and how is that benefiting you?** - All customer data stays in one place. - Lower costs per attendee than the previous tool we used. - It gave us an event website with our own look and feel. **Official Response from Chris Federspiel:** > Thanks! We're releasing a new Events Wizard in January that will be the foundation for future UX improvements. Inline UI editing, conditional question stepper (in-person, virtual, hybrid), then updates on major trickier UX features (forms, data dictionary...). Also releasing a new smart scheduler to aid with scheduling notifications by email and SMS with an easy UX. What documentation for troubleshooting was missing? Let me know and we'll get it updated/added. The new inline UI editor should be amazing for your feedback. I'd love to get your input on it. Email me? We can go through the current status to get your comments. Let me know about blocking of SFDC/Blackthorn? First I'm hearing of this. Thanks! -Chris (ceo/cofounder chris@blackthorn.io) ## Blackthorn Events Discussions - [How has Blackthorn Events improved your event management, and what features do you find most useful?](https://www.g2.com/discussions/how-has-blackthorn-events-improved-your-event-management-and-what-features-do-you-find-most-useful) - [What does Blackthorn Events do?](https://www.g2.com/discussions/what-does-blackthorn-events-do) - [What is the use of Blackthorn Events?](https://www.g2.com/discussions/what-is-the-use-of-blackthorn-events) - [What is Blackthorn events?](https://www.g2.com/discussions/what-is-blackthorn-events) - [What is Blackthorn app?](https://www.g2.com/discussions/what-is-blackthorn-app) - [View Blackthorn Events pricing details and edition comparison](https://www.g2.com/products/blackthorn-events/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+23%3A44%3A08+-0500&secure%5Bsession_id%5D=c100d9b8-71be-46f3-86d9-c10900bf79fd&secure%5Btoken%5D=f2d14456c35610d6a3a9c4d07c5e114afdf057d630ecca4b2fdcb357b6bbf02c&format=llm_user) ## Blackthorn Events Integrations - [Agentforce Education (formerly Salesforce Education Cloud)](https://www.g2.com/products/agentforce-education-formerly-salesforce-education-cloud/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [apsona](https://www.g2.com/products/apsona/reviews) - [Ascend](https://www.g2.com/products/ascend-2025-12-01/reviews) - [Blackthorn Payments](https://www.g2.com/products/blackthorn-payments/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Kindsight's Fundraising Platform](https://www.g2.com/products/kindsight-s-fundraising-platform/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Government Cloud](https://www.g2.com/products/salesforce-government-cloud/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Blackthorn Events Features **Registration** - Event creation - User registration process - Payment processing - Mobile check-in - On-site tickets and registration **Generative AI** - AI Text Generation **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Event Planning** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Marketing and Communications** - Event website creation - Email automation - Email customization - Contact list management - Social media promotion - Lead generation and retrieval **Agentic AI - Event Registration & Ticketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Event Operations** - Site selection - Supplier procurement - Hotel and transportation planning - Staff management - Budget management - Session scheduling - Speaker submissions - Exhibition management **Attendee Engagement** - Event agendas and schedules - Floor plans / maps - Social media integrations - Attendee networking - Attendee surveys **Platform** - Performance and reliability - Reporting and dashboards - API / integrations - Multiple event management **Generative AI** - AI Text Generation **Agentic AI - Event Management Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration ## Top Blackthorn Events Alternatives - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,234 reviews) - [Whova](https://www.g2.com/products/whova/reviews) - 4.8/5.0 (1,528 reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - 4.3/5.0 (911 reviews)