--- title: Blackthorn Events Reviews meta_title: 'Blackthorn Events Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 205 reviews by the users' company size, role or industry to find out how Blackthorn Events works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 205 scale: '5' date_modified: '2026-07-30' parent_category: name: Event Management url: https://www.g2.com/categories/event-management --- # Blackthorn Events Reviews **Vendor:** Blackthorn.io **Category:** [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 205 ## About Blackthorn Events Blackthorn is a comprehensive event management solution designed specifically for organizations utilizing Salesforce® CRM. This innovative software enables teams to leverage their existing data to create, promote, and manage events seamlessly within the Salesforce environment. By eliminating the need for complex integrations, Blackthorn simplifies the event planning process, allowing users to focus on engagement and success metrics. Targeted primarily at businesses and educational institutions, Blackthorn caters to a diverse audience that includes event planners, marketing teams, and administrators. Its versatility makes it suitable for various types of events, ranging from one-off webinars to large-scale annual conferences. The platform’s user-friendly interface and native integration with Salesforce ensure that users can easily navigate the event creation process, manage registrations, and track performance metrics without needing extensive technical expertise. Key features of Blackthorn include secure payment processing, SMS messaging, and real-time analytics, which enhance attendee engagement and provide valuable insights into event performance. The software supports a wide range of event types, including free and paid events, and offers customization options such as CSS styling for branding purposes. Users can also manage sponsors, create auto-generated landing pages, and utilize mass email campaigns to promote their events effectively. These features not only streamline the event management process but also foster better communication and engagement with attendees. The mobile capabilities of Blackthorn further enhance the event management experience. Organizers can utilize a dedicated check-in app to efficiently manage attendee arrivals, complete with QR code scanning and badge printing functionalities. Additionally, the platform supports various payment methods, including credit cards, ACH, and invoicing, making it easy for attendees to register and pay for events. The robust reporting features, including over 40 pre-built event reports and dashboards, allow users to measure return on investment (ROI) and gain insights into attendee behavior, ensuring that organizations can make data-driven decisions for future events. Recognized for its excellence, Blackthorn has received multiple awards, including the Salesforce.org ISV Partner of the Year for Education in both EMEA and AMER regions. This recognition underscores the platform's commitment to delivering high-quality event management solutions tailored to the unique needs of its users. With its extensive features and seamless integration within Salesforce, Blackthorn stands out as a powerful tool for organizations looking to enhance their event planning and execution processes. ## Blackthorn Events Pros & Cons **What users like:** - Users value the **easy-to-use event builder** of Blackthorn Events, appreciating its responsiveness and comprehensive features for complex events. (17 reviews) - Users praise the **excellent customer support** of Blackthorn Events, consistently resolving issues with promptness and a positive attitude. (15 reviews) - Users appreciate the **ease of use** of Blackthorn Events, making event scheduling and management seamless and intuitive. (14 reviews) - Users value the **Salesforce integration** of Blackthorn Events, streamlining attendee management and automating verification processes. (9 reviews) - Users praise the **easy setup** of Blackthorn Events, appreciating its intuitive onboarding and event management capabilities. (8 reviews) - Users highlight the **excellent customer service** of Blackthorn Events, noting prompt, helpful responses and efficient issue resolution. (8 reviews) - Features (7 reviews) - Users value the **flexibility** of Blackthorn Events, enabling seamless customization and scalability for various event types. (6 reviews) - Integration Capabilities (6 reviews) - Integrations (6 reviews) **What users dislike:** - Users find **difficult customization** due to complex backend configurations, hindering event registration and navigation efficiency. (5 reviews) - Users find the **form design cumbersome** , complicating backend registration and event management, hindering an efficient experience. (5 reviews) - Users experience **slow customer support** and cumbersome navigation, affecting overall event management efficiency. (5 reviews) - Users express dissatisfaction with **limited customization** options, wishing for more creative layouts and easier navigation. (5 reviews) - Users experience **slow customer support** and find the event registration process and navigation cumbersome. (4 reviews) - Lack of Integration (4 reviews) - Users experience a steep **learning curve** with customization and configuration, but benefits emerge over time. (4 reviews) - Users face **missing features** like limited mass approval options and unreliable event cloning, complicating their experience. (4 reviews) - Integration Issues (3 reviews) - Not Intuitive (3 reviews) ## Blackthorn Events Reviews ### 1. Quick, Easy Event Setup and Seamless Attendee Management **Rating:** 4.5/5.0 stars **Reviewed by:** Tawfiq W. | Senior Director, Graduate Admission, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Blackthorn Events?** Being able to quickly and easily set up events, contact prospective attendees, record registrations, send reminders and manage the event on the day **What do you dislike about Blackthorn Events?** The occasional Salesforce integration issues **What problems is Blackthorn Events solving and how is that benefiting you?** Organizing multiple events across different national and international regions and being able to track registrations. attendance numbers of the success of the events **Official Response from Okenna Oruche:** > Glad the setup and attendee management side has been working well across multiple regions, Tawfiq. The occasional Salesforce integration issues are worth looking into on our end. If anything specific comes up again, feel free to reach out. Okenna Oruche Product Manager okenna@blackthorn.io ### 2. Seamless Salesforce Integration with Real-Time, Unified Events and Database **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Blackthorn Events?** It's embedded into Salesforce and allows me to work in one platform. The data is also updated in real-time, and can be connected back to a constituent's record. Having our database and events live in the same space is very helpful. **What do you dislike about Blackthorn Events?** The user experience (event page layout and navigation) needs updating for our users. They often find it difficult to fill out their registration forms. **What problems is Blackthorn Events solving and how is that benefiting you?** Keeping data and event information all in one spot - super helpful! **Official Response from Okenna Oruche:** > Having your database and events live in the same space with real-time updates tied directly to constituent records is a clean setup that pays off at scale. Registration form usability is something we're actively working on this spring and summer. If your users are running into specific friction points, we'd love to hear more. Okenna Oruche Product Manager okenna@blackthorn.io ### 3. A Complete, Feature-Rich Package for Event Organisation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Blackthorn Events?** A complete package with all the functions needed for proper event organisation. **What do you dislike about Blackthorn Events?** Like most apps of this size, it takes time to get familiar with the application and all of its features. I’m still learning my way around it. **What problems is Blackthorn Events solving and how is that benefiting you?** Event and attendee registration that ties directly to Salesforce objects. It blends seamlessly into our CRM and feels like a natural part of our workflow. **Official Response from Okenna Oruche:** > Getting fully comfortable with our application can take a bit of time, and that adjustment period is something new users often mention early on. We're really leaning into mitigating that. Once things click, though, having attendee registration tied directly to Salesforce objects tends to be the piece that stands out most. Hearing that it blends into your existing CRM workflow rather than sitting apart from it is exactly the kind of outcome we design toward, particularly for organizations managing this at scale in higher education. Okenna Oruche Product Manager okenna@blackthorn.io ### 4. Great for large event management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Blackthorn Events?** The customer service and support teams are excellent. Blackthorn has a bit of a learning curve with it and the teams are always quick to offer support and find me solutions to my problems. **What do you dislike about Blackthorn Events?** How expensive it is, that the minimum package is still far greater than anything we'd need. **What problems is Blackthorn Events solving and how is that benefiting you?** A lot of tasks that used to be manual and time consuming for me have now been automated thanks to Blackthorn **Official Response from Okenna Oruche:** > Quick, solution-oriented support makes a real difference when you're navigating a product with a learning curve. Glad the team has been there when you've needed them. The pricing and minimum package concern is fair feedback, and something worth passing along internally. Okenna Oruche Product Manager okenna@blackthorn.io ### 5. Excellent customer service and flexibility in events management **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa J. | Associate Director of Advancement Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Blackthorn Events?** Blackthorn's flexibility in creating event experiences allows for early-bird pricing, different ticket types, multiple sessions, purchasing products in addition to registration, and even making donations in addition to registration. Check-in is a breeze for our events staff and allows for a stand-alone kiosk for especially busy events. Because it's an actual part of Salesforce rather than separate, we're able to take advantage of duplicate matching when registrations come in rather than merging duplicates afterwards. Customer Support is very helpful and it's easy to make an appointment for support. **What do you dislike about Blackthorn Events?** Some features we wish could be implemented faster: ability to make donations or buy product w/o a registration; custom form answer reporting. It would be nice to have an 'instant support' option rather than making an appointment. It would also be nice to have a regular meeting to discuss new features and let customers learn from each other; Blackthorn has just started using a Slack channel for this communication. **What problems is Blackthorn Events solving and how is that benefiting you?** When people register for events, we'd like to know whether they already exist in our system. Knowing that Jill-attendee is our Jill who graduated in 1993 from Special Education, we can now have more meaningful conversations with her about her time at our University, her donation habits, and current interests. **Official Response from Michelle Petrel:** > Hi Lisa, We’re thrilled that Blackthorn Events’ flexibility is helping you create great event experiences, from early-bird pricing to easy check-in with the power of being native in Salesforce. I’m also glad to hear customer support is making a difference. We’re biased but have to agree that they are fantastic! Thank you for providing specific feature feedback! I’m excited to share that form reporting is getting a glow-up this fall, so stay tuned. Donations without registration are definitely on our radar. While I don’t have a timeframe yet, your vote has been added. I appreciate the call-out for our new community Slack channel; it’s great to see customers connecting there! We’re always excited to explore new ways to deepen the community experience and I will add your meeting (perhaps AMA?) idea to our explorations. Thanks again for sharing your experience and helping us build a better Blackthorn! ### 6. Effortless Event Management with Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua M. **Reviewed Date:** December 23, 2025 **What do you like best about Blackthorn Events?** I use Blackthorn Events to manage and support our SF-based event operations, including event setup, registration, tracking, and overall event management tied to our CRM. I like that Blackthorn Events reduces manual work and brings everything directly into Salesforce, avoiding disconnection and keeping everything centralized. The smart scheduler feature stands out because it makes scheduling sessions and managing event timing much easier while keeping everything organized directly in Salesforce. It simplifies scheduling, reduces conflicts, and keeps event timelines organized. The initial setup was very simple with excellent onboarding assistance that made it easy. **What do you dislike about Blackthorn Events?** Still early on in implementation. So far, so good. **What problems is Blackthorn Events solving and how is that benefiting you?** Blackthorn Events reduces manual work by centralizing event management directly in Salesforce, keeping everything connected and organized. **Official Response from Michelle Petrel:** > Hi Joshua, Thanks so much for the thoughtful review! It’s great to hear how Blackthorn Events is helping you centralize event setup, registration, tracking, and scheduling directly in Salesforce. Reducing manual work and keeping everything connected is exactly what we aim for. I’m especially glad to hear that Smart Scheduler has been a standout tool for you and that your initial setup was smooth. Our onboarding team puts a lot of care into setting teams up for success from day one, so it’s wonderful to hear that experience resonated. Thanks again for sharing your experience, and we’re excited to keep building alongside you as your implementation continues to take shape. Michelle, Sr. Product Manager michelle.petrel@blackthorn.io ### 7. For 2025, BTE should have everything...and it doesn't **Rating:** 3.5/5.0 stars **Reviewed by:** Laura W. | Compliance Coordinator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Blackthorn Events?** I like the connections it has to other interfaces and overall it feels intuitive for our large group of users. We are a huge organization and have thousands of events so the organization cannot be perfect and probably is the best it can be for what exists out there. **What do you dislike about Blackthorn Events?** I think that the event registration page creation should look better and be easier. It should also be easier to flip between events or to go back and forth without having to open multiple tabs - it makes navigation hard when you're trying to copy over information. I also with there was a way to hide events or make it easier to archive certain things so it looked more organized. **What problems is Blackthorn Events solving and how is that benefiting you?** Event registration page creation, ticket management, table and guest management, dietary and accommodation information. Beneficial because it connects with our CRM and is the only event platform we have. **Official Response from Michelle Petrel:** > Hi Laura, Thanks for taking the time to share your feedback. I’m glad to hear Blackthorn Events feels intuitive for your users and that the connections to other interfaces are working well. With thousands of events, keeping your CRM connected is key, so I’m happy Blackthorn is helping with that. You brought up some great points about registration page design, navigating between events, and staying organized. These are areas our team is focusing on, and in some cases actively improving! Your examples help us understand where the experience can get better. As we work through these projects, I’d love to share progress with you and hear more feedback. Feel free to reach me anytime at michelle.petrel@blackthorn.io. Thanks for sharing your experience and helping us make Blackthorn Events better for your team and others who use it! ### 8. Easy Event Link Collaboration, but Setup Takes Time **Rating:** 3.5/5.0 stars **Reviewed by:** Florence K. | Cloud Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Blackthorn Events?** It’s easy to create, edit, share, and collaborate on event links, and I can access event objectives directly from my browser. **What do you dislike about Blackthorn Events?** It’s complicated to set up, and it’s not easy to start using immediately. **What problems is Blackthorn Events solving and how is that benefiting you?** Keep your event reports safe and accessible anytime with our portal. You can easily sync them across your devices. **Official Response from Okenna Oruche:** > The collaboration and accessibility side landing well is good to hear, Florence. Setup complexity is something we're actively working on. If there were specific moments where it felt most frustrating, we'd love to hear more. Okenna Oruche Product Manager okenna@blackthorn.io ### 9. Simplifies the Event Experience for Participants **Rating:** 4.0/5.0 stars **Reviewed by:** Macy K. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Blackthorn Events?** It simplfies our event experience for participants! **What do you dislike about Blackthorn Events?** Sometimes the automated emails don't send as easily as we'd like. **What problems is Blackthorn Events solving and how is that benefiting you?** Streamlining from our CRM data into the event. **Official Response from Okenna Oruche:** > Glad the participant experience has been smoother, Macy. I'd appreciate hearing more about your experience with the automated emails. Please feel free to share the specifics with us, if you run into the issue again. Okenna Oruche Product Manager okenna@blackthorn.io ### 10. Salesforce Integration and Tech Support That Deliver **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Blackthorn Events?** The Salesforce integration and tech support **What do you dislike about Blackthorn Events?** The language and sometimes limited customization of event flows **What problems is Blackthorn Events solving and how is that benefiting you?** Having the ability to create custom tickets and registration that best suits our population **Official Response from Okenna Oruche:** > That native architecture is core to everything we build, so it's good to know it's landing the way it's meant to. The feedback on language and customization of event flows is noted. That's an area we're actively working through, and input from organizations like yours shapes where we focus. If there's a specific flow or field that's been a consistent friction point, I'd welcome hearing more at okenna@blackthorn.io Okenna Oruche, Product Manager okenna@blackthorn.io ### 11. Strong Salesforce Integration and Flexible Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Blackthorn Events?** integration with salesforce, customization **What do you dislike about Blackthorn Events?** things seem to "break" with each update, easy to miss things that can cause issues for users bc there are so many fields, custom settings, etc **What problems is Blackthorn Events solving and how is that benefiting you?** ability to host many events with program data connecting to other non event related elements of our program, very custom events, very custom registration process **Official Response from Okenna Oruche:** > The ability to run highly custom events with registration connecting to broader program data is a strong use case, and glad that's been working well. Things breaking with updates and the complexity of managing so many fields and custom settings is fair criticism. We're focused on release quality to mitigate and stop things from regressing upon update. Okenna Oruche Product Manager okenna@blackthorn.io ### 12. Streamlined Event Management with Some Bugs **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Blackthorn Events?** I like Blackthorn Events for its capability to streamline our event creation process. The template features stand out the most because they allow our organization to standardize how events are created by staff across different departments. **What do you dislike about Blackthorn Events?** I dislike the number of bugs in each of their releases. We have to extensively test every single release in a sandbox. It's frustrating to find bugs during our basic testing of what a user would normally do through the experience. **What problems is Blackthorn Events solving and how is that benefiting you?** I use Blackthorn Events to streamline our event creation process. The template capabilities are great for standardizing how events are created across different departments. **Official Response from Okenna Oruche:** > Standardizing event creation across departments is a real workflow win, and it's great to hear the template features are making that possible for your team. Finding issues during basic sandbox testing is frustrating, and that's a fair criticism. Release quality is something we're actively focused on, and hearing where that friction shows up most helps us prioritize the right things. If you're open to it, I'd love to learn more about the specific areas where you've been running into issues. Feel free to reach out to me directly via email. Okenna Oruche Product Manager okenna@blackthorn.io ### 13. Easy to Use with an Excellent Event Wizard **Rating:** 4.5/5.0 stars **Reviewed by:** Luis Manuel S. | Sales Events Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Blackthorn Events?** The basic functions are very easy to understand. I love the Event Wizard! I’d like the Event Wizard to have more features, even though it’s already very complete! **What do you dislike about Blackthorn Events?** I would really like it if changes to the app content could be locked and require a password to unlock and edit. **What problems is Blackthorn Events solving and how is that benefiting you?** It's helping me a lot to keep strict order and control over the applications of each of our events (who gets approved, who gets declined...) and to share this information quickly and easily with those who need it. **Official Response from Michelle Petrel:** > Hi Luis, Thanks so much for sharing your feedback! I’m glad to hear that the Event Wizard has been helpful and that Blackthorn Events makes it easier to stay organized and manage event applications. I also appreciate you taking the time to share ideas for improvement. Insights like yours help us continue to refine the experience and focus on what matters most to users like you. Thanks again for your thoughtful review and for being part of the Blackthorn community! michelle.petrel@blackthorn.io ### 14. Slick, Easy UI, but Blackthorn–Affinaquest Sync on Salesforce Can Be Challenging **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Blackthorn Events?** The UI is slick and modern-friendly. It is easy to use. **What do you dislike about Blackthorn Events?** The sync between Blackthorn and Affinaquest on Salesforce has been challenging at times. **What problems is Blackthorn Events solving and how is that benefiting you?** I am not certain if Blackthorn is working on making the sync with Affinaquest better or not. I know that our team recently set up an event and gifts were not flowing back due to set up issue so not certain what guardrails can be put into place to prevent user error. **Official Response from Okenna Oruche:** > Glad the UI has been landing well. The Affinaquest sync challenges and gifts not flowing back due to setup issues is worth looking into more closely. Feel free to reach out directly so we can better understand what's happening on your end. Okenna Oruche Product Manager okenna@blackthorn.io ### 15. Nice Salesforce Integration, Limited Other Feedback **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Blackthorn Events?** That it is integrated with Salesforce is nice. **What do you dislike about Blackthorn Events?** To get it where we needed it to be required a lot of backend work. **What problems is Blackthorn Events solving and how is that benefiting you?** It helped non-technical colleagues to set up events with reminder emails pretty easily, once we built everything for their needs. **Official Response from Okenna Oruche:** > Once the backend work was done, non-technical colleagues being able to set up events with reminder emails on their own is a good outcome. The upfront configuration lift to get there is fair feedback and something we're actively working to reduce. If there are specific areas that felt unnecessarily heavy, we'd love to hear more. Okenna Oruche Product Manager okenna@blackthorn.io ### 16. Simplifies event registration **Rating:** 3.5/5.0 stars **Reviewed by:** Nichols K. **Reviewed Date:** April 01, 2026 **What do you like best about Blackthorn Events?** Blackthorn Events is user-friendly and integrates well with Salesforce making event management and data tracking much more efficient. **What do you dislike about Blackthorn Events?** Some features can feel complex at first and require time or support to fully understand especially for new users. **What problems is Blackthorn Events solving and how is that benefiting you?** n/a **Official Response from Okenna Oruche:** > Efficient event management and data tracking without leaving Salesforce is the core win. Glad it's been working that way, Nichols. The initial complexity for new users is something we're actively working to reduce. Okenna Oruche Product Manager okenna@blackthorn.io ### 17. Fantastic Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob B. | Data Services Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Blackthorn Events?** Blackthorn events is a very straightforward tool, it integrates well with Salesforce, and the onboarding process is simple and easy. **What do you dislike about Blackthorn Events?** Blackthorn has the feel of a relatively "young" platform. There are some enhancements needed around making look and feel changes to registration forms. **What problems is Blackthorn Events solving and how is that benefiting you?** Blackthorn Events is making registration simple and easy for our org with a very clean registration form. **Official Response from Chris Federspiel:** > Thank you Jacob! Would love to get your feedback on our new Event Wizard we're launching. It has an in-line editor for a new event UI, I think it'd help what what you're referencing. Mind emailing me? chris@blackthorn.io ### 18. Amazing event app, native to Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan K. | Director, Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Blackthorn Events?** We've been using Balckthorn for the past 3 year to register and welcome people to a 2000+ event every year. We've also used them to sell merchandise and overall we are incredibly satisfied with the platform. If you are a salesforce user than it's easy to use as it works in exactly the same way, even with integrations with other objects and the flows work really well as well. The customer service has been impeccable and I don't believer waiting more than 2 hours for a solution. In some cases, they were also happy to jump on a call and solve the issue on the spot. We use BT on an everyday basis as we approach our event and it's been also easy to implement as we have been using salesforce for the past 5 years. **What do you dislike about Blackthorn Events?** I wish their badge creation process was a bit more intricate and allowed for more custom designs so that we can add sponsors logo and don't need to use an out of app service. **What problems is Blackthorn Events solving and how is that benefiting you?** Through BT we register over 2000+ people and with the salesforce custom fields we can cater for any field we want and ask any questions we want to the attendees. **Official Response from Michelle Petrel:** > Thank you for this positive and thoughtful review. We’re so glad our fantastic support team has been responsive when you’ve needed us; that’s exactly what we aim for! We love hearing how Blackthorn Events supports your 2,000+ attendee event and fits so naturally into your Salesforce workflows, from registration to merchandise sales. And thank you for the note on badge customization - I’d love to hear more about your use case and explore how we can help. Feel free to reach out directly at michelle.petrel@blackthorn.io. -Michelle ### 19. Blackthorn Events Simplifies Busy Event Check-Ins and Follow-Ups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Blackthorn Events?** Blackthorn events helps us simplify check-ins at busy events and follow-ups **What do you dislike about Blackthorn Events?** The update process feels a bit lacking when it comes to rollback. We’ve run into problems when deploying new updates shortly after release, and when those updates had issues, rolling back wasn’t as smooth or reliable as we needed. **What problems is Blackthorn Events solving and how is that benefiting you?** It makes event handling tasks, such as check-ins and follow-up, easier. **Official Response from Okenna Oruche:** > Smooth check-ins and timely follow-ups at busy events is exactly what Blackthorn should deliver. Glad that's been the experience. Rollback reliability when a release has issues is a legitimate concern. Release quality is something we're actively focused on to reduce the likelihood of running into that situation in the first place. If you're open to sharing more detail on what you ran into, feel free to reach out directly. Okenna Oruche Product Manager okenna@blackthorn.io ### 20. Tight Salescloud Integration with Powerful Custom Automations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Blackthorn Events?** The biggest upside is the tight integration with Salescloud and the ability to write custom automations against it. **What do you dislike about Blackthorn Events?** The biggest downside is some of the limitations in terms of styling on the landing pages. There are a few frameworks pre-rendered that make some selectors impossible to override. **What problems is Blackthorn Events solving and how is that benefiting you?** Blackthorn solves the the problems of streamlining event development, email journeys, registration reporting and analytics. **Official Response from Okenna Oruche:** > Custom automations running natively against Salescloud is exactly the kind of flexibility that makes Blackthorn worth it at the enterprise level. The pre-rendered framework limitations blocking certain CSS overrides on landing pages is specific and useful feedback. It's something we're actively working on. Okenna Oruche Product Manager okenna@blackthorn.io ### 21. The assistant and event generator your company should use. It is an amazing event planning and management software. **Rating:** 5.0/5.0 stars **Reviewed by:** Vicent M. | Sound Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Blackthorn Events?** I believe that customer service is much better and more accurate in resolving issues, they take care of each user's needs promptly and always with the best attitude. **What do you dislike about Blackthorn Events?** I don't think it could be any better, I now find the price of their services reasonable given the quality and performance of all their systems. **What problems is Blackthorn Events solving and how is that benefiting you?** with Blackthorn Events Products my company found a responsible and unique ally that allowed us to create and organize better events for our brand, completely improving the perception of our clients. **Official Response from Michelle Petrel:** > Hi Vincent, Thank you so much for updating your review and for the 5 stars! I’m especially glad to hear that our customer service team is hitting the mark. They’ll be thrilled to know their prompt answers and positive attitudes are standing out. It’s also fantastic to hear Blackthorn Events has become more than just software for your team, a true ally in creating events that elevate your brand and wow your clients. That’s the kind of partnership we love to celebrate! Thanks again for the kind words and for letting us be part of your events journey! -Michelle michelle.petrel@blackthorn.io ________________________________________ Hi Vincent! Thank you for your positive review. I'm so glad our app is helping you create and organize better events! I don't know the details of your contract, but we are about to announce some new pricing options. The new options may better address your needs, depending on current usage. Please reach out if you have suggestions for feature improvements: katie.campbell@blackthorn.io. ### 22. Integrated Event Planning for a Variety of Events **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Blackthorn Events?** We've had a great experience using Blackthorn Events with Salesforce integration via G2. The platform makes it incredibly easy to manage complex event logistics—from registration to payment processing—directly within our CRM. The integration has saved our team hours of manual data entry and helped us maintain clean, real-time records across contacts, leads, and event attendees. **What do you dislike about Blackthorn Events?** While the platform isn't always the most intuitive and took some up-front training, their customer service team was always extremely helpful to address any issues we may have had. **What problems is Blackthorn Events solving and how is that benefiting you?** Blackthorn has made our lives so much easier when it comes to running events at our national organization. We used to juggle multiple systems just to get people registered, track attendance, and follow up—and it was a lot of manual work that didn’t always connect back to Salesforce cleanly (i.e. tooooo many spreadsheets). Now with Blackthorn, everything’s in one place. We can build registration pages quickly, see who’s coming in real time, and all the info flows right into Salesforce without us having to chase it down. It’s saved our team so much time and made it easier to keep things organized—especially as we run more and more events across different states and virtually. Bottom line: it’s helped us focus less on logistics and more on creating a great experience for the people attending. **Official Response from Michelle Petrel:** > Thank you so much for the thoughtful review - and for the shoutout to our team! We’re glad to hear that Blackthorn Events has made it easier for your team to manage event logistics directly in Salesforce, especially as your events continue to grow across different states and virtual spaces. Saving time and reducing manual work is exactly what we’re here for. We also appreciate your note on the learning curve. We've heard similar feedback and it's something we are actively looking to improve. If you have ideas or suggestions, we’d love to hear them! Feel free to reach out to me directly at michelle.petrel@blackthorn.io. Thanks again for sharing your experience, and for trusting us to support your events. ### 23. Good but lots of room for better **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Blackthorn Events?** Obviosuly being a Salesforce native app, it is incredibly helpful to track stakeholder engagement with our events in one place. There is a fair amount of flexibility and use cases for the functionalities it offers. Very friendly and helpful 1:1 customer service on the "office hours" side (pre-scheduled non-issue related). **What do you dislike about Blackthorn Events?** Very non-intuitive system with sometimes confusing object names...overall challenging to LEARN, even if you're generally tech-literate. Their onboarding modules and resource library are abysmally terrible for users to try to self-direct. There's a second version of the library now that is slightly better, but still has so much room for improvement. Customer service on the issues support side, while reasonably responsive most of the time, is not great. Tickets are handled via email and take time to resolve––live, on-demand phone support would be much preferable. I'm still trying to figure out the system many months in. **What problems is Blackthorn Events solving and how is that benefiting you?** My role is to lead the strategic and logistics events efforts in my organization (a 501c6), so having an events system that is SalesForce native is essential. **Official Response from Michelle Petrel:** > Thank you for sharing your experience. I understand that parts of Blackthorn Events can feel non-intuitive at first, and that the learning curve can be steep even for tech-savvy users. Your honesty is valuable and helps us improve. As you noted, we are actively working to enhance onboarding and the resource library so new users can get up to speed more quickly; please stay tuned as it is a continuous improvement project. We are also exploring additional ways to improve ease of use for new customers - especially those who are also new to the Salesforce ecosystem. If you are open to it, I would love to speak with you directly about your experiences. Please reach out to me at michelle.petrel@blackthorn.io and help us continue to improve our product for users like you. Michelle ### 24. One of the best Event Management App with Room for Upgrade Cycle Optimization **Rating:** 4.0/5.0 stars **Reviewed by:** Showket B. | Salesforce Solution Architect, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Blackthorn Events?** Easy and native Salesforce Integration - OOTB with the package Supports different event formats - virtual, hybrid, in-person Customer support is knowledgeable, and helpful always. **What do you dislike about Blackthorn Events?** Our users initially found the platform complex to learn, especially when it came to configuration of the events. Designing site templates was also complex, like adding CSS styles was not straightforward. From an architect’s standpoint, the monthly upgrades require repeated regression testing, which consumes considerable time and resources. I would prefer seasonal upgrades (3–4 times a year) once the product achieves greater stability. **What problems is Blackthorn Events solving and how is that benefiting you?** This helped us and leads us to faster event setup, fewer manual errors, improved attendee satisfaction, and better reporting - all within Salesforce platform **Official Response from Michelle Petrel:** > I love how clearly you summed up your experience with Blackthorn Events: Salesforce-native, flexible for different event formats, and backed by a knowledgeable support team. That’s the sweet spot we work hard to hit. Your thoughts on event configuration, template design, and upgrade cadence are noted and appreciated. While our approach aims to deliver new features and fixes quickly, we’re always evaluating ways to make processes more efficient for customers. It’s great to know the platform is helping you streamline event setup, reduce errors, and improve attendee satisfaction all within Salesforce. We’re excited to continue building on that success with you. Thank you for taking the time to share your insights! michelle.petrel@blackthorn.io ### 25. Excellent product for Event Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Blackthorn Events?** Being native to Salesforce, Blackthorn Events provides a seamless integration with our CRM, with endless options for customization. Support is solid, even if it takes slightly longer than one might hope. **What do you dislike about Blackthorn Events?** If you don't keep up with installing the new releases, you will encounter glitches here and there that can disrupt existing processes. **What problems is Blackthorn Events solving and how is that benefiting you?** Blackthorn Events allows us to provide reigstration pages for large numbers of Events, and the registrants' information is stored in Salesforce. We use this information to send automated emails, print nametags, create and sent invoices with Blackthorn Payments, and everything else. Blackthorn Events is central to our data architecture. **Official Response from Michelle Petrel:** > Hello! Thanks for the wonderful review. We’re glad Blackthorn Events’ Salesforce-native design is giving you the seamless integration and customization options you need, and it’s great to hear support has been helpful too. I understand that the need to update regularly can be inconvenient, especially when things are running smoothly otherwise. We’re always looking for ways to minimize disruption while still delivering important fixes and improvements; feedback like this helps keep it top of mind! It’s exciting to know Blackthorn Events is central to your data architecture and supports everything from automated emails to nametags, and invoices. Thanks for trusting us with your events! michelle.petrel@blackthorn.io ### 26. Review August 2025 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Blackthorn Events?** The user interface is very easy to use. Our community partners have no concerns with blackthorn and like how we run our registrations with the system. **What do you dislike about Blackthorn Events?** This may just be how we have it configured, but we are not able to mass approve or deny registrations. We have to click on each one separately. **What problems is Blackthorn Events solving and how is that benefiting you?** We are solving the issue of having a one stop shop for registering for events. The benefits are that people can see events and also view their event transcript in one place. **Official Response from Michelle Petrel:** > Hi there, Thanks so much for taking the time to update your review! It’s great to hear that Blackthorn Events continues to be easy for your team and community partners to use. The note about needing to click through approvals one by one is really helpful. We are currently investigating ways to make bulk actions more efficient so your input is very timely. If you’d ever like to share more details or ideas, feel free to reach out to me directly; I’d love to hear them! michelle.petrel@blackthorn.io _______________________________________________ Hi- Perhaps the technical screen was an error at the time? If it hasn't resolved, email me? Any other feedback? I'm chris@blackthorn.io (ceo/cofounder) if ever anything. ### 27. Blackthorn has been a game changer for our events **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha T. | Senior Administrative Assistant and Field Building Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Blackthorn Events?** Blackthorn has made creating events 10x more efficient and effective in connecting with our attendees. We utilize this platform for all of our external events. Whenever I have had any concerns or errors (usually user errors) and I have had to reach out to customer support, they have always been fast to respond and excellent at helping me resolve the error. **What do you dislike about Blackthorn Events?** Some downsides are the current settings related to messaging. I would like to be able to setup an event, but choose from a list of internal users who is sending out the messages. **What problems is Blackthorn Events solving and how is that benefiting you?** Blackthorn Events has proven to be extremely helpful with registration of events. The creation of a landing page with details and registration forms makes it easy to be able to ask the questions needed from attendees and access the responses for planning. **Official Response from Michelle Petrel:** > Hi Natasha! Thank you for the 5 star review and the positive feedback for how Blackthorn Events has made your event management more efficient and effective. I have added your suggestion of being able to select the 'from' sender from a list to our enhancement ideas board. If you have any additional context or other product suggestions, please feel free to send them our way! michelle.petrel@blackthorn.io ### 28. Great Versatility and Responsive Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Cedric Kim B. | Associate Director, Arts Access @ Columbia Alumni Association, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Blackthorn Events?** I've been using Blackthorn Events and Payments for several years now, and they have both proved to be invaluable in allowing me to build events and reporting that address my specific needs. And the service is great. Very detailed and responsive. **What do you dislike about Blackthorn Events?** There's a bit of a learning curve, but that's to be expected with most custom platforms of this sort these days. **What problems is Blackthorn Events solving and how is that benefiting you?** Blackthorn's customization is makes registration for our numerous, unique events much easier. **Official Response from Michelle Petrel:** > Thank you for this incredibly thoughtful review! We love to hear that Blackthorn Events and Payments have become such valuable tools in supporting your event and event reporting needs. And, we're especially glad to know our team’s responsiveness has stood out; that’s something we pride ourselves on! We appreciate you being part of the Blackthorn community! Best, Michelle Petrel michelle.petrel@blackthorn.io ### 29. Very happy with service, been a customer for over 10 years for the sms app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Blackthorn Events?** quick answers from support, easy to set up and use, works as expected **What do you dislike about Blackthorn Events?** tracking issues with deliverability, we have to open a case everytime, would be nice to have the ability to look at twilio's logs from salesforce. **What problems is Blackthorn Events solving and how is that benefiting you?** in an age where sms is the best way to communicate with our clients, blackthorn makes it easy! **Official Response from Michelle Petrel:** > WOW! Thank you for being a Blackthorn customer for over 10 years and for sharing your experience! We’re glad the SMS app is easy to set up and works as expected, and that our support team is quick to help. We appreciate your feedback about deliverability tracking and the idea to access Twilio logs directly from Salesforce. Your input helps us keep making things better. Thanks again for sticking with us and trusting Blackthorn to help you connect with your clients. We appreciate you! ### 30. Decent **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Blackthorn Events?** It's gotten prettier, but there's not much more to say about it. **What do you dislike about Blackthorn Events?** A lot of things to configure without much actual power of customization. **Recommendations to others considering Blackthorn Events:** Get it if you need bare-bones, modular, public-facing event forms. **What problems is Blackthorn Events solving and how is that benefiting you?** Front-facing websites/forms for public users to register for events. **Official Response from Michelle Petrel:** > Thank you for taking the time to update your review. While I am glad to hear the improvements in the interface have been noticed, I also hear your concern about the limits around customization. That perspective is really valuable as we continue to prioritize what comes next. If you would be open to sharing more about the specific flexibility you are looking for, I would love to hear it. Please feel free to reach me directly at michelle.petrel@blackthorn.io __________________________________________________ Hi there- We have a new UI and a new wizard coming early next year. Would love to show you on a call for feedback. Email me? chris@blackthorn.io ### 31. In-depth, detailed platform for any level of event provider **Rating:** 5.0/5.0 stars **Reviewed by:** mike w. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Blackthorn Events?** What I like most about Blackthorn is the depth of their software, the ease of the user interface and the support teams that help you from start to finish. **What do you dislike about Blackthorn Events?** Downsides are the amount of effort it takes to integrate with Salesforce and the time frame it takes to do so. **What problems is Blackthorn Events solving and how is that benefiting you?** Blackthorn is solving our problem of integrating our events platform with Salesforce. The benefits for us is having our event listings, registrations and reporting all in one place. **Official Response from Michelle Petrel:** > Thank you so much for your thoughtful review! We're thrilled that you’re enjoying the depth of Blackthorn Events, our intuitive UI, and our dedicated support team—we love being part of your Event journey! We’re curious to learn more about your experience integrating with Salesforce. If you’d like to provide any insights, we’d love to hear them! Feel free to reach out to me directly at michelle.petrel@blackthorn.io—your feedback is appreciated. It’s fantastic to know that Blackthorn is making event management smoother for you. Thanks again for being a part of our community! ### 32. Amazing Event Management Platform for Membership Organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Blackthorn Events?** User-friendly and logical! The fields and logic for workflows and customization make sense for our business and use cases. **What do you dislike about Blackthorn Events?** Nothing. They are doing a great job and constantly updating the product. **What problems is Blackthorn Events solving and how is that benefiting you?** Blackthorn has allowed our business to track more details about event in the app and to capture accurate registrations in details that w couldn't do before! It also has allowed us the ability to brand our events and customize the event pages for our members. **Official Response from Michelle Petrel:** > Wow! Thank you for taking time to share such a positive review. Our team is always working to improve and evolve our product based on feedback from awesome users like you so it's great to hear that our updates are hitting the mark. If you would ever like to provide additional product feedback, please feel free to reach out directly to me at michelle.petrel@blackthorn.io! ### 33. 10/10 for Event Management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Blackthorn Events?** I like that we are able to collect data from those who attended / register for our events and contact them direct through Blackthorn Events. **What do you dislike about Blackthorn Events?** I wish the layouts for event templates had more creative options. **What problems is Blackthorn Events solving and how is that benefiting you?** Sometimes there glitches with the text / page layout. Blackthorn will make updates that solve these bugs and get our pages back to normal. **Official Response from Michelle Petrel:** > Hi there, Thanks for sharing your experience with Blackthorn Events! Your feedback on template layouts and page design is really valuable - we’re actually cooking up some new ways to build and display events and would love your input! If you’d like to share ideas or brainstorm options, feel free to reach out to me directly at michelle.petrel@blackthorn.io. ### 34. Great Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha S. | Advancement Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Blackthorn Events?** We love working with the Blackthorn Events folks! Their representatives are friendly, knowledgeable, and helpful. The Blackthorn Events module is very powerful and integrates into our CRM platform. We have several different users leveraging BTE for a variety of different events with various options, ticket types, etc. The implementation is pretty straightforward and out-of-the-box, but there are several additional features that need backend support from BTE to get turned on before use. **What do you dislike about Blackthorn Events?** BTE is still working on their documentation. There are some features that are not as well documented as others, so we need to reach out to Support for more details or context. **What problems is Blackthorn Events solving and how is that benefiting you?** We need a professional-looking event registration platform that can adapt to various event structures and sizes, paid or free. BTE allows us to create different ticket types, add sessions and event groups, print nametags, and more. **Official Response from Katie Campbell:** > Hi Samantha! The Blackthorn team appreciates your kind words and I'm thrilled you've had a positive experience with the Events app. Thank you for you feedback on areas we can improve our implementation and documentation. I will review with the team. Katie ### 35. Event Management with Flexibility and Power **Rating:** 5.0/5.0 stars **Reviewed by:** Kim D. | RevOps Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Blackthorn Events?** Blackthorn Events is native to Salesforce and works very well with your existing infrastructure in the Salesforce Environment. You can automate steps in your Event process with Flow and it generates registration websites for your events so people can sign up via the web. It offers a great deal of flexibility (Sessions, Tracks, Simple Events, etc.) and has a great wizard that lets you to create Events easily. It also lets you clone events if you have events that are repeated. It's easy to install and configure, and support is responsive and helpful. **What do you dislike about Blackthorn Events?** Blackthorn's updates occasionally break existing features, but they're always super-quick to correct them. For this reason, I recommend always testing fully in a Sandbox before migrating updates to Production environments. Which is something you should be doing anyway... **What problems is Blackthorn Events solving and how is that benefiting you?** My clients need to host repeatable events that attendees need to be able to register themselves for, with attendance tracked automatically and web conferencing supported, as well as hybrid and in-person events. Blackthorn makes it simple to set up and easy to repeat events and minimizes hassle in tracking and attendance. Because it leverages Salesforce for automation of processes and reporting, it's easy to quantify the business impact of these events and smooth the process for end users. **Official Response from Katie Campbell:** > Wow - thanks, Kim! I'm thrilled your clients are finding success with our Events app and I appreciate you advocating for us. We are taking steps to mitigate the number of regression issues that make it to our customers, from portable test suites to nightly builds. I'm confident you'll see improvement in this area in the future. If you have ideas for how we can improve our features, please reach out: katie.campbell@blackthorn.io ### 36. 5 star support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Blackthorn Events?** They have the best customer service support. **What do you dislike about Blackthorn Events?** Maybe they need to have a better UI experience **What problems is Blackthorn Events solving and how is that benefiting you?** seamless planning and registration of events. **Official Response from Michelle Petrel:** > Thanks for the great review and the specific shoutout for our support team! We agree that our UI could be better - there’s always room to grow and improve - and I’m happy to report that we have some UI enhancements already in the works! If you have specific thoughts or ideas, I’d love to hear them! Feel free to reach out at michelle.petrel@blackthorn.io. ### 37. Great scalable event management CRM software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Blackthorn Events?** Simplicity, customsability, quick and helpful support team. **What do you dislike about Blackthorn Events?** Learning curve for customisability but it balances out after reaping these benefits **What problems is Blackthorn Events solving and how is that benefiting you?** Managing multiple events with various requirements that are able to be monitored. **Official Response from Katie Campbell:** > Thank you for your review! How can we earn that last star? I'd love to hear your feedback on how we can make our app more intuitive and easier to learn. Please reach out: katie.campbell@blackthorn.io. ### 38. Event automation **Rating:** 5.0/5.0 stars **Reviewed by:** Wazid R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Blackthorn Events?** It is ideal tool to manage your events step by step, with a visually appealing user interface, it integrates seamlessly with Salesforce, the technical service is excellent, provides ideal solutions, a toolbar that meets expectations in terms of functionality **What do you dislike about Blackthorn Events?** The only negative aspect I could highlight is the learning curve, which requires an intermediate level for initial understanding **What problems is Blackthorn Events solving and how is that benefiting you?** After an exhaustive study of the existing options in the market we chose Blackthorn Events for the functions it offers since we required a tool that would optimize the management of events from the beginning to the end including the requirements after the event such as surveys and questionnaires to know which were the topics that caused more interest in the participants and that in turn kept the data protected, Blackthorn Events eliminated the manual processes saving time and money to the company, allows sending reminders to attendees the days prior to the event as well as sending alerts of the fallowing events **Official Response from Katie Campbell:** > Wazid, thank you for this glowing review! We are always looking for ways to make our feature-rich app more intuitive. If you have any suggestions to ease the learning curve, please reach out: katie.campbell@blackthorn.io. ### 39. Ram Induri - Salesforce Architect @Humana **Rating:** 5.0/5.0 stars **Reviewed by:** Ram I. | Salesforce Technical Architect, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Blackthorn Events?** Its an excellent tool for events management **What do you dislike about Blackthorn Events?** some tech debt still pending. you need to work **What problems is Blackthorn Events solving and how is that benefiting you?** Support team is excellent **Official Response from Katie Campbell:** > Hi Ram! Thank you for the 5 star review and for your kind words, which I'll be sure to pass on to our Support team. I appreciate your patience while we tackle tech debt alongside of product enhancements and maintenance. I reviewed your most recent support case, but if you would like to provide more detail on how tech debt has impacted your organization, I'd be glad to hear from you: katie.campbell@blackthorn.io. ### 40. Outstanding Blackthorn Support **Rating:** 4.0/5.0 stars **Reviewed by:** LindsayCate S. | Events Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Blackthorn Events?** The support from the Blackthorn team is unlike any I have experienced. This product is worth it alone just because of the amazing people behind this platform and how willing they are to help (shoutout Jared and Noah!) With 10 years of being in the workforce and utilizing many platforms, I have never come across a more helpful, people focused, "what can we do to make this product work for you" attitude. The Blackthorn team truly wants to help and are committed to making sure that you, the customer, are using the product in its full capacity. Particularly, their open office hours have been a game changer. AT ANY TIME, I can schedule a 15-30 minute 1-1 with a specialist (within their scheduled business hours) to help with any problem I am having. This has saved me countless hours back and relieved so much frustration on the user-facing end. They are responsive, helpful, and just an absolute joy to work with! **What do you dislike about Blackthorn Events?** The main problems I find with this product is the complexity of some of the items. Often it can take a lot of clicks to accomplish what you're hoping to get done. The email template feature and form feature can be quite annoying. You have to make a form for pretty much every event, so just to set up a robust registration, you might need to make 2-4 forms ahead of time, then complete the registration. It's also not always clear what the forms do or where they end up once you insert them. It can take some digging to sort this out. I think it's also not always attractive to the user, which can be discouraging for more youthful generations to be excited about. **What problems is Blackthorn Events solving and how is that benefiting you?** Blackthorn is helping us by integrating in with Salesforce. We now have a whole events platform that captures all the data from our events and integrates it into Salesforce. This is a huge win for us! **Official Response from Katie Campbell:** > Hi LindsayCate! Thank you for your kind words - I'll make sure they get back to our onboarding team. I also appreciate your helpful and specific feedback on the Events app itself. We have some UI improvements coming for the form builder soon, but I agree that we could make it more intuitive to place the forms within the relevant registration step. I'd love to hear more detail on the email template feature and the attractiveness. Are you referring to the Salesforce app (the event organizer-facing tool) or the webapp (the attendee-facing interface)? Please reach out - I'd love to hear from you at katie.campbell@blackthorn.io. ### 41. Plan your events with Blackthorn Events **Rating:** 4.0/5.0 stars **Reviewed by:** erdal y. | Human resources analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Blackthorn Events?** Blackthorn Events in the solution to manage events, with a dynamic interface and without complications of use, the tools panel is easy to understand, an excellent option to plan events since it is in charge from the simplest as the creation of invitations to post-event surveys **What do you dislike about Blackthorn Events?** In spite of not having major complications for its use, the technical service did not provide me with an adequate solution, the price in high for small companies **What problems is Blackthorn Events solving and how is that benefiting you?** It reduces the time spent for the creation of events, optimizes the management during the execution of the event, allows knowing the opinions of the attendees on the topics discussed at the event through surveys, allows attendees to ask anonymously sponsoring an assertive communication. It has never been so easy to manage an event, it is the best solution for any company **Official Response from Katie Campbell:** > Hi Erdal, thank you for taking time to share your feedback. We would love to earn all five stars, and I hope that the recent improvements we have made to our customer technical support offerings will provide you a better experience going forward. If you are willing, we'd love another chance to find a satisfactory solution to the issue you were facing. Please reach out: katie.campbell@blackthorn.io. ### 42. Best Event Organization App **Rating:** 5.0/5.0 stars **Reviewed by:** manoj g. | Salesforce Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Blackthorn Events?** Events can be customized as per our own business requirements. Lots of customizations Available on Events, Event Items, Attendees, Forms etc. Great Documentation available clearly explaining all the features within the Blackthorn Application and Support Team is very responsive and Knowledgable. Blackthorn Youtube channel is a great source to get a high level overview of a feature and stay upto-date about their upcoming features. **What do you dislike about Blackthorn Events?** No issues that i can think of using Blackthorn for close to a year now **What problems is Blackthorn Events solving and how is that benefiting you?** Blackthorn Events lets us customize our Event page as our needs and also seemlessly integrate with payment gateways with click and not code **Official Response from Katie Campbell:** > Thank you, Manoj! We appreciate the glowing review. I'm glad to hear you've found our Youtube channel and you're fully leveraging the power of the Events app. If you think of suggestions for improvements to the app, please reach out: katie.campbell@blackthorn.io. ### 43. Create great events for all your customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Seema G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Blackthorn Events?** Excellent for managing paid or free virtual events, without complex very simple to use for the common user, you can automate the invitations to the events from the platform, you can even manage the economic part of the event, billing, management, itinerary very interesting the whole process of using the program. **What do you dislike about Blackthorn Events?** There is nothing I don't like about this program, it's hard to say that it does anything wrong, I could include that the integrations are a bit poor, but I don't see them as necessary, the truth is that within the program you have everything you need. **What problems is Blackthorn Events solving and how is that benefiting you?** Everything included in this program is a useful way to obtain a system for creating customized events for our company, sometimes we like to present new projects and this is an excellent system to do it, the ease of sending invitations to all our customers, manage costs, discount codes is fun. **Official Response from Katie Campbell:** > Hi Seema! I'm delighted to hear that our app is helping you manage your events effectively. Would you please reach out with more detail on the integrations improvements you are looking for? I'd love to get you to a 10/10! You can reach me at katie.campbell@blackthorn.io ### 44. Impeccable Customer Success Team, Support Team, and Enablement Team **Rating:** 5.0/5.0 stars **Reviewed by:** Zac E. | Digital Platform Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Blackthorn Events?** As a digital platform manager at the Royal Photographic Society, I have been working with the Customer Success Team, Support Team and Enablement Team to update our platform, which has been outdated for about 18 months. The teams have been impeccable; I couldn't ask for a more supportive bunch of people. As someone with ADHD/Dyslexia, I struggle with learning new technologies, but they have all been amazing and supportive. Nothing is too big for them, and they are happy to explain stuff repeatedly until I understand it and go above and beyond to ensure the platform works flawlessly. They have made the upgrade project easy, and I have grown professionally and personally by collaborating with the teams mentioned above to enhance my experience with Blackthorn. The platform has also allowed our volunteers to create events to a high standard and customize the platform to make the UX/UI of their lives so much easier. **What do you dislike about Blackthorn Events?** We have had no issues with blackthorn since integrating it. **What problems is Blackthorn Events solving and how is that benefiting you?** How we are able to host events with integrating it in Salesforce to hold data in one location. **Official Response from Katie Campbell:** > Wow, thank you Zac! I shared your glowing review as a big shoutout to the teams you mentioned. Thank you for your collaboration and for trusting us with your events. As we grow together, please reach out should you have suggestions for new features and improvements: katie.campbell@blackthorn.io (Director of Product) ### 45. Extremely Intuitive and Easy to Implement **Rating:** 5.0/5.0 stars **Reviewed by:** Adam D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Blackthorn Events?** The app is extremely intuitive and easy to use. Our staff has no issues building events thanks to the events builder. The email sender has been fantastic and allows us to send reminders and post-event surveys extremely easily. The ability to modify the data dictionary has been great as well. Their support is also very responsive and easy to use. **What do you dislike about Blackthorn Events?** There are a lot of things you need to remember to do before publishing events, which leads to some confusion among our staff that don't create many events. **What problems is Blackthorn Events solving and how is that benefiting you?** Blackthorn integrates into our Salesforce instance and allows us to create additional automation off of the attendee status of events that stakeholders/program participants paticipate in. Having an easy to search events calendar on our experience site for our program participants has made some of our events more attended. **Official Response from Katie Campbell:** > Hi Adam, thank you for your glowing review! We are working on making the app even more intuitive, especially for those infrequent users you mentioned. I'd love to hear more detail if you have time to reach out: katie.campbell@blackthorn.io (Director of Product) ### 46. Event organizer with tools that you should take into account for your future planning. **Rating:** 4.0/5.0 stars **Reviewed by:** Anas A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Blackthorn Events?** The tools provided for event planning are very good, the interface from the beginning is easy to use, the tools are very powerful and allow you to run events in an orderly manner, the organization for communication with attendees participating in the organized events is also excellent, the reports provided and the analysis of each event managed with the platform are complete, it does its job very well. **What do you dislike about Blackthorn Events?** It is an expensive program with a technical support that does not provide quick solutions, I think they should focus on providing better solutions to the failures in their next updates. **What problems is Blackthorn Events solving and how is that benefiting you?** We hired the service to plan events for our clients, to launch new products, despite some errors in the platform, the events managed with the service were success, and it is always a tool that we use in this section of our company. **Official Response from Chris Federspiel:** > Thank you for your review Anas. For the technical support, we have big changes we're making now. We're rolling out dedicated-account team members, emergency phone support, and have started daily office hours for how-to. Email me and I'll get you more info? chris@blackthorn.io ### 47. Manage all the events you need to organize for your company from the comfort of this platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Cori S. | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackthorn Events?** It is my favorite event management tool, the panel is very intuitive and can be navigated easily and safely, from the control panel I can manage the entire workflow and even provide support to all employees of our academy. It is perfect for planning events, from the platform I can manage email invitations for example to the departments of our organization. The setup was very fast. I like the customization I have within the platform, I have access to many filters, visibility controls and ability to manage tickets and alerts. **What do you dislike about Blackthorn Events?** The management for email campaigns leaves much to be desired, the support team lacks personalization when it comes to solving problems, poor calendar option, poor integrations. Many functions that fail or get stuck, some automatic options such as email do not work properly. **What problems is Blackthorn Events solving and how is that benefiting you?** We started using the service because we can manage events directly from Salesforce, we are a faculty that holds many conferences, technology events, events for students and with this tool we have access to the creation of credentials for these events, manual processes are a thing of the past thanks to the use of this event management tool, with the integration with Zoom we can even make online events where our participants can view and interact with the presentations that we expose. **Official Response from Katie Campbell:** > Thanks, Cori! I'm so happy to hear you're been able to take advantage of our many customization options. I think you'll be happy to see the changes we've made to support, which are designed to address the issue you raise here. Would you be open to sharing more detail on the functions that fail or get stuck? I'd love to hear from you: katie.campbell@blackthorn.io (Director of Product) ### 48. Organize your event whith Blackthorn Events **Rating:** 4.5/5.0 stars **Reviewed by:** ashraf H. | Software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Blackthorn Events?** The interface is intuitive and fun to use, it has been a great help to manage events from planning to post-event surveys, communication with event attendees is reciprocal the customer support is equipped with the tools and knowledge **What do you dislike about Blackthorn Events?** The cost of the program may be somewhat high compared to others, but the functionality of the program is exceptional and well worth the expense **What problems is Blackthorn Events solving and how is that benefiting you?** Reduced the time used for the organization of the event, the creation of surveys during and after the event is an excellent tool to know the opinions of the attendees, optimized the storage of data since everything is in one place and with easy access saving time and money for the company **Official Response from Katie Campbell:** > Ashraf, thank you for being a customer and for the glowing review! I'm glad to hear the app is making your company more efficient. I'm always open to feedback if you'd like to reach out: katie.campbell@blackthorn.io. ### 49. organize events efficiently. **Rating:** 4.0/5.0 stars **Reviewed by:** Lutz H. | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Blackthorn Events?** it has never been so simple and fast to make an event, no matter the complexity, number of speakers or if it will be free or paid, the way blackthorn facilitates the process is incredible, it is an intuitive interface with simple tools to run, and the technical support part gives you an almost immediate attention, i recommend it. **What do you dislike about Blackthorn Events?** It is really difficult for me to highlight any negative aspect of the product, since any doubts that may arise will be easily solved by the technical support team. **What problems is Blackthorn Events solving and how is that benefiting you?** Reduce the time required to hold the event, obtain attendee data quickly and easily, arrange payments, manage registration forms to learn more about the event attendees. **Official Response from Katie Campbell:** > Lutz, I appreciate your positive review of the app! Since you list no negative aspects, I'm curious to know what we can do to earn a 10/10 review from you? Please reach out. I'm katie.campbell@blackthorn.io. Thank you! ### 50. Excellent product with great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya W. | Salesforce developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Blackthorn Events?** Blackthorn events is a one-stop solution for event management system. Easily customisable tool and can meet any business needs. **What do you dislike about Blackthorn Events?** Very frequent release cycle, to which Blackthorn has confirmed they will be changing their upgrade cycle by alligning to Salesforce releases. **What problems is Blackthorn Events solving and how is that benefiting you?** Provides one stop solution to event management system with inbuilt automations. **Official Response from Katie Campbell:** > Hi Aditya! Thank you for your 5-star review! I appreciate the feedback on our release cycle. Please continue to reach out when you spot aspects we can improve. I can be reached at katie.campbell@blackthorn.io. ## Blackthorn Events Discussions - [How has Blackthorn Events improved your event management, and what features do you find most useful?](https://www.g2.com/discussions/how-has-blackthorn-events-improved-your-event-management-and-what-features-do-you-find-most-useful) - [What does Blackthorn Events do?](https://www.g2.com/discussions/what-does-blackthorn-events-do) - [What is the use of Blackthorn Events?](https://www.g2.com/discussions/what-is-the-use-of-blackthorn-events) - [What is Blackthorn events?](https://www.g2.com/discussions/what-is-blackthorn-events) - [What is Blackthorn app?](https://www.g2.com/discussions/what-is-blackthorn-app) - [View Blackthorn Events pricing details and edition comparison](https://www.g2.com/products/blackthorn-events/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+02%3A07%3A18+-0500&secure%5Bsession_id%5D=08a5d92f-c361-4bf9-9069-f8a0a465d652&secure%5Btoken%5D=4538ab0d91b8f6d577cdc71f1d6f01af585fbfdec48cc2d8802ceb810a6e597d&format=llm_user) ## Blackthorn Events Integrations - [Agentforce Education (formerly Salesforce Education Cloud)](https://www.g2.com/products/agentforce-education-formerly-salesforce-education-cloud/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Ascend](https://www.g2.com/products/ascend-2025-12-01/reviews) - [Blackthorn Payments](https://www.g2.com/products/blackthorn-payments/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Kindsight's Fundraising Platform](https://www.g2.com/products/kindsight-s-fundraising-platform/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Government Cloud](https://www.g2.com/products/salesforce-government-cloud/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Blackthorn Events Features **Registration** - Event creation - User registration process - Payment processing - Mobile check-in - On-site tickets and registration **Generative AI** - AI Text Generation **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Event Planning** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Marketing and Communications** - Event website creation - Email automation - Email customization - Contact list management - Social media promotion - Lead generation and retrieval **Agentic AI - Event Registration & Ticketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Event Operations** - Site selection - Supplier procurement - Hotel and transportation planning - Staff management - Budget management - Session scheduling - Speaker submissions - Exhibition management **Attendee Engagement** - Event agendas and schedules - Floor plans / maps - Social media integrations - Attendee networking - Attendee surveys **Platform** - Performance and reliability - Reporting and dashboards - API / integrations - Multiple event management **Generative AI** - AI Text Generation **Agentic AI - Event Management Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration ## Top Blackthorn Events Alternatives - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,234 reviews) - [Whova](https://www.g2.com/products/whova/reviews) - 4.8/5.0 (1,528 reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - 4.3/5.0 (910 reviews)