Blackpoint Cyber Reviews & Product Details - Page 21

The solution is extremely powerful yet extremely simplistic to deploy. As a pre-sales architect, I appreciate how easy the process is from standing up a trial, deploying it for my customers, then converting these trials to a paid subscription. I have not come across any other vendors that make it this easy!

The post sales support is fantastic as well however it's not likely you will be talking to them much. Review collected by and hosted on G2.com.

I wouldn't say I really "dislike" anything about the product. One of my big "Wish List" items is the ability to monitor Google Workspace. At least in our neck of the woods, Google Workspace is becoming more and more prevalent and it would be nice to have a tool that addresses this attack surface as well. Review collected by and hosted on G2.com.

BlackPoint is amazing. Not only do they have a very robust solution but the support and attention are amazing. The pricing is perfect for us. You can customize what threats they handle for you or what you want to be notified about.

They are a huge help in the audit/proposal phase. We met with our rep and an engineer before a proposal meeting and they went over all of the security issues they were able to identify after an initial scan/review of the prospect environment. We had a robust conversation that helped us understand the risks so we could effectively communicate that to the end client.

They also have marketing materials you can brand including the branded monthly reports. I highly recommend them. They are by far my favorite partner currently to work with. Review collected by and hosted on G2.com.

Could use more video tutorials for support to show how to deploy the tool, audits, etc. The tools are great but at times I'm not sure how or where to use the information. Written documents are not my first choice when looking for a training tool. I like to see exactly where and how to do the steps. Very visual/hands on. I usually have the most trouble with the O365 component. Review collected by and hosted on G2.com.

It's easy to deploy and manage. Support is outstanding and quick. The user interface is simple and intuitive. Reporting is good as well. I've found their offering is somewhat unique and better than competitors. Review collected by and hosted on G2.com.

No product is perfect but I haven't really found anything I dislike about it directly. However, it is another vendor and product to manage separately from others we use. Review collected by and hosted on G2.com.

The speed that Blackpoint responds to alerts is second to none. Covering the local network and Microsft 365 accounts 24/7 helps me sleep better at night. Review collected by and hosted on G2.com.

The only downside I can think of is they do not have a Mac OS agent. Hopefully, that will come shortly. Review collected by and hosted on G2.com.

The interface is simple enough that a presentation to the client is easy, the visual heads-up helps define more than just the security product, it provides an almost tactile experience that the client can use to begin to understand concepts that are becoming increasingly important for non-technical people to have a grasp on. Review collected by and hosted on G2.com.

I would like to see more integrations, which isn't to say I don't enjoy writing out XML plugins, but as of right now the most convenient thing for me to have in my life would be integrated ticket generation and resolution in Kaseya BMS and VSA. I can get this done a bit by using the email parsing module, but even a limited auto-response "feedback loop" between the two systems would generate an awful lot of unnecessary traffic and correspondence that would need to be stored. Review collected by and hosted on G2.com.

The onboarding process is fast, easy and the sales team is responsive. It's very easy to add clients and manage licenses. The reports are also easy to get and nice-looking for clients. Review collected by and hosted on G2.com.

The SOC is non-responsive to requests for additional information regarding reported incidents. The annual contracts are restrictive and not suitable for the MSP model. Their detection rules are generic across all clients and do not monitor unique per-client needs. Review collected by and hosted on G2.com.

Live monitoring with a real US-based SOC. The support is top-notch and the customer service is fantastic. We leverage the Snap agent and 365 defense product. We haven't found much to compare since most rely on monitoring an AV solution. Review collected by and hosted on G2.com.

The cost is one item that could use some work and there should be a way to uninstall/retire agents from the cloud side vs relying on a manually uninstall from the workstation. Review collected by and hosted on G2.com.

Onboarding with Blackpoint was a great experience. We immediately feel like part of a team of people engaged in protecting our business and customers from threats. They are actively engaged with us to ensure that we are happy and things are working as expected. Review collected by and hosted on G2.com.

No downsides.. Microsoft 365 monitoring is having some initial hiccups; but I am confident in the team's ability to resolve. Review collected by and hosted on G2.com.

I love the benefit of not only being notified of an issue but being paired with a Security Operations Center that actually mitigates the issue for you. This is a key benefit of the product. Review collected by and hosted on G2.com.

There is nothing about the product that I would say that I dislike really. I found the interface a bit clunky initially to get to the other portal where it shows you the devices, etc. Review collected by and hosted on G2.com.

Providing excellent services to my clients tops my list of favorite things, and Blackpoint Cyber shares this philosophy. Support is very responsive, and the MDR is top-notch. It's simple to set up, and even easier to sell. Every client I've onboarded has been overjoyed to add this to their stack, and the sales margin is good. Their co-branded marketing tools let us hit the ground running. Blackpoint's credentials sell themselves, and my clients are happy to have a secure network. Review collected by and hosted on G2.com.

There is very little to dislike! But if I had to choose something I think could be better, the reporting leaves a bit to be desired. It's filled with a lot of extra stuff that increases the time needed to see the actual data. I'd also like to have the option of selecting different report templates that would allow us to get closer to our brand image. Review collected by and hosted on G2.com.