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51 BIStrainer Reviews
Overall Review Sentiment for BIStrainer
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I have been using BIS training for many years, and I'm really impressed. They are far superior to any of the other training I had used previously. The content is high quality, and the employees stay engaged when taking the courses.
As a business owner, I find that the online support is exceptional! They are friendly and very helpful. They do an excellent job of explaining everything I need in a way that even I, as a non techie, can understand. I would highly recommend BIS training to anyone who is looking to enhance their safety program. Review collected by and hosted on G2.com.
I have yet to have any issues! They are always great to work with. Review collected by and hosted on G2.com.
The people. From product development straight through to launch and maintenance, the entire team is a pleasure to work with. The customer service team is very responsive! Review collected by and hosted on G2.com.
If I have to say something, it would be having to remember the time zone. Regardless the team is flexible with time, and it has been easy to work with them virtually. Review collected by and hosted on G2.com.
The features of BIStrainer allow seamless use and presentation of safety programs and forms and capture all records in a digital format for ease of reference and auditing. Review collected by and hosted on G2.com.
Some functions needed were not readily available, but with assistance from the BIS team, these items are being developed and implemented for proper use as we need them. Review collected by and hosted on G2.com.
The team behind BISTrainer has been an absolute pleasure to work with to ensure the product meets the client's requirements. The client had a rushed implementation, but glad to say we achieved the go-live requirements thanks to the intuitive UI and the BIS team's knowledge of the product. Review collected by and hosted on G2.com.
The MST system time can create minor confusion, and specific reports could be improved - both of which we're working through with the support team. Review collected by and hosted on G2.com.
Tech support is amazingly helpful and if they aren't able to answer my question or address my concern they take it to the rest of the team and get back to me, usually the same day. Review collected by and hosted on G2.com.
The external/public training record system has been uncontrolled for too long. They have started reigning it in but it is going to be a very long process. Review collected by and hosted on G2.com.
The team is very knowledgeable and always do what they can to make the issues go away. Review collected by and hosted on G2.com.
If anything, it is sometimes the wait time to get to a real person. Review collected by and hosted on G2.com.
BIStrainer has various applications that use the same data to extract useful information. The system is highly customizable for complex organizations, like ours. The customer service is fantastic - when an urgent need arises, they tackle it immediately. In the past, I have asked some challenging questions to find out if the system can meet our unique business needs and they always pull through with a solution. The team is creative and hard-working! It's been a positive partnership for years! Review collected by and hosted on G2.com.
No matter what system you use, there are going to be bugs and glitches in the back end. The support team is very efficient to resolve these when they come up. Review collected by and hosted on G2.com.
The customer support is great and they are helpful Review collected by and hosted on G2.com.
The onboarding training and BIS trainer's lack of operational support when a new module is purchased. After our purchase of 'forms' and 'folders' we are still struggling to have these tools work as they were presented to us initially. Review collected by and hosted on G2.com.
Our relationship with BIS Trainer continues to be outstanding and working closely with them has allowed us to further develop our safety training business. The feedback we receive from our clients is always excellent from the ease of using their courses/system to their outstanding customer support. We would highly recommend BIS Trainer as a training partner. Review collected by and hosted on G2.com.
As they are constantly evolving their products to meet the needs of their clients, we see no immediate need for any improvements. They are very attentive to our needs and constantly adapt to help us and our clients. Review collected by and hosted on G2.com.
