I like the ease of use with Birdeye, especially for listings sync and its interface. Birdeye makes it easy by displaying all the available directories to which it syncs and lists any issues with each directory if there are any. The interface is clean and intuitive, which makes it easy to navigate and find what I'm looking for. The initial setup was also easy. Review collected by and hosted on G2.com.

Some of the menu items or options can be a bit hidden and hard to find at times. Making each option for connections a bit easier to find, for example Google Business Profiles syncing and connections. Review collected by and hosted on G2.com.

Their support is consistently excellent. When we need help, they are responsive and solve problems for us. They don't send us a video or send us to an FAQ page, they just fix it. Saves us a lot of time. Review collected by and hosted on G2.com.

Fraudulent review removal remains challenging, it would be great if Birdeye could take a more active role in getting those taken down. Review collected by and hosted on G2.com.

Birdeye makes it easier for me to communicate with customers. I can send a direct link for reviews and get in contact with customers by text. It is not only easy for myself but for the customers to be able to leave a review and text us with any questions or concerns. I recommend birdeye to all those who would like an easy platform to stay in contact with customers. Review collected by and hosted on G2.com.

The only issue I have is with the app. The app does not let me know when I have a notification. It is not a huge downfall cause I have them emailed to me as well. Review collected by and hosted on G2.com.

I like that I’m notified by both text message and email, and I appreciate that there are several different notification options to choose from. I also like that they provide an AI-written response for our online reviews that we can use, which is very helpful. It reduces the time we spend figuring out how to respond to both negative and positive reviews, and it keeps us updated as soon as we receive them so we can address them promptly online. Review collected by and hosted on G2.com.

So far, I haven’t found anything I don’t like. However, I would like to be able to send the review response directly from the Birdeye website. Review collected by and hosted on G2.com.

My clients say BirdEye is easy to use which means getting close to 100% returns on the surveys I request! The integration makes it simple to share the results to reflect customers satisfaction.

My business is built on reviews from other clients and word of mouth, so BirdEye reviews are key in onboarding new clients. Review collected by and hosted on G2.com.

Spell check - my customers sometimes respond with "I can't believe I misspelled that-I wish there was a spell checker". Review collected by and hosted on G2.com.

Birdeye has a large suite of products to help any business succeed. From Local Listing Management, Experience Management, Online Reputation Management to Social Media Management. We use their Local Listing and Online Reputation Management and have been for years. It has helped us establish consistent business listing information online and increase the number of reviews we receive each month.

They have a great interface and mobile application as well which makes using the product easy especially since you are in it on a daily basis. It is easy to setup and if you have any issues they have great customer support.

Their online chat feature works well with businesses who value quick connection with customers. When the customer is on their website and reaches out the business can instantly interact with them to help convert the customer. While there are some spam contacts over 80% have been legitimate. It is easy to integrate the chat feature into the website as well as the reviews link and reviews rating.

The application runs well and is easy to use online or on your phone. The newer AI features seem to work well although I am not always sure what the real difference is from the old non AI products. Review collected by and hosted on G2.com.

Birdeye is a little more expensive than some of their competitors. Sometimes I get frustrated with what is included and what is an additional cost. It is not always clear until you add it and get billed for it. Review collected by and hosted on G2.com.

I love how many products Birdeye has. They offer SO many pieces that our team desperately needed. We use them daily to integrate our businesses clients information. The platform is very easy to use and was a breeze setting up. I also appreciate that they are so innovative with how they look at things. It's very helpful. Ease of Integration was major. The customer support has been constantly improving in our years with Birdeye as well. The recent AI enhancements have made a world of a difference to our clients. Review collected by and hosted on G2.com.

Sometimes I have extremely custom requests that can't be granted, but that is to be expected. Review collected by and hosted on G2.com.

What's most helpful is that everything you need to manage — especially with multiple office locations — is all in one place. Instead of juggling separate tools for each office, we can oversee reviews, listings, and updates from a single platform." Review collected by and hosted on G2.com.

I wish Birdeye feedback could be posted publicly to Google as well. I know it can technically be displayed, but it would be great if there were a dedicated plugin or integration that pushed feedback directly to our Google Business Profiles — or maybe that exists and I just don't know about it yet." Review collected by and hosted on G2.com.

I really value the all-in-one dashboard. Having reviews, social media, listings, and customer messaging in one place eliminates the need to jump between different apps or platforms. It makes managing our online presence much more streamlined and consistent. Review collected by and hosted on G2.com.

There are some functionalities that we would love to be included in some of their modules, like social AI, for it to be better suited in an agency. Review collected by and hosted on G2.com.

I really like the automated responses when we receive reviews. I also appreciate how user-friendly the portal is and how easy it is to navigate. The Google Analytics integration is another great addition that helps with streamlining. Overall, we’re certainly getting our money’s worth from this product, since it provides a lot of insight across our departments and helps us identify areas of strength and weakness. The process is quick and effective. We also know instantly when receiving a review and trust that the automated response will work. Support and onboarding was a breeze. Review collected by and hosted on G2.com.

My only dislike is that on the URL page, we sometimes have guests click on "contact us directly" and send us a positive review. Therefore, we miss out on publishing those 5-star reviews. Review collected by and hosted on G2.com.