I use Birdeye for online directory citation management. It lets me establish a central source of truth and then push out accurate information to many, many directories online. It also streamlines duplicate citation suppression, and approving or denying business profile suggested changes. What I like most is the convenience of having a single location where I can work, generate reports, and provide value to my clients. In the day to day, Birdeye is definitely superior to BrightLocal. The outcomes, the follow through on listing sync, and the reports I'm able to generate far exceed the capabilities of BrightLocal. It provides better overall outcomes, with an increased rate of follow through on directory citation syncing. The initial setup was the perfect level of ease, and enough guidance was provided to ensure all steps were completed correctly. Review collected by and hosted on G2.com.

{"Operationally, I want a change history on a per account basis so companies can see who made which changes to which accounts and when.","On one account, human error led to incorrect social profile URLs being added to the wrong account, and it was impossible to establish a timeline for the client because we had no record of who made the change or when the change was made.","I don't find Birdeye truly user intuitive."} Review collected by and hosted on G2.com.

The interface is intuitive and easy to learn. Integrations via the Birdeye API, which allow us to pull data directly into our business data environment in Big Query, have been smooth. Overall performance of the Birdeye UI is snappy, and filtering through reviews is quick. Understanding our customers' opinions on our outlets is well worth the cost of admission. Birdeye support is amazing; they answer quickly and concisely. The AI features and stock reporting allow our non-technical stakeholders to understand sentiment around their outlet and easily compare reviews in pre- and post-change periods. Review collected by and hosted on G2.com.

I dislike the "Archived" review features. Once a review is pulled down from the site where it was posted, it becomes archived and effectively hidden. I would still like to see those reviews and be able to follow up on the points they raise. Review collected by and hosted on G2.com.

Birdeye makes it easy and convenient to see all of your business reviews, all at once on all the platforms - and responding to them so simple and fast! And the platform is easy to learn and navigate. The AI tools are so nice to have - when time is often not on your side, Birdeye is a major timesaver. I have been super pleased with Birdeye for our hospital - and for saving me time! Review collected by and hosted on G2.com.

The AI generated responses are a great way to launch a more pesrsonalized response to our reviews, but I wouldn't use them without editing them. They feel a little stiff and forced/like ai is responding to someone's review - which I for sure want to avoid. I still like using it as a backbone to craft my response's over not having it at all. Review collected by and hosted on G2.com.

I love the automation of reputation management as well as the detailed reporting on reviews, rankings of our google locations, and AI performance. We utilize Listings, Reviews, Social, and Search AI and integrate directly into our EHR, AdvancedMD. This allows for simple, automated imports of new clients as well as automated review requests. Our Listings tool allows us to track pertinent keywords across SERP, Maps, and more. The software works extremely well with very little downtime. When there are minor issues, support is responsive and helpful.

I didn't expect our business location rankings to improve so quickly on the maps - this has helped our business generate more leads in new areas of service. Review collected by and hosted on G2.com.

The only downside to utilizing Birdeye, in my opinion, is that it can often develop quickly and new features are deployed often - leaving a rapidly changing interface that requires constant upkeep to manage. Review collected by and hosted on G2.com.

What I like best about Birdeye is that it brings the entire guest experience into one platform. It makes it easier to manage online reputation, generate more reviews, communicate with guests through text and web chat, and gain actionable insights from feedback. I especially appreciate how it helps businesses identify trends, respond quickly to guest concerns, and use real customer sentiment to improve operations and strengthen brand loyalty. Review collected by and hosted on G2.com.

I wouldn't say there's anything I dislike about Birdeye. Like any platform that's continuously evolving, there are times when certain features or enhancements take a little longer to roll out than I'd like. Occasionally, our operational needs outpace what's currently available, but I see that as part of a growing product rather than a drawback. Overall, I've had a great experience with the platform and appreciate that it's consistently improving based on customer needs. Review collected by and hosted on G2.com.

I’ve found the automated responses and AI-generated review summaries to be incredibly valuable, saving both me and my team significant time while helping us maintain consistent communication. Having reviews and survey feedback centralized in a single dashboard makes it easy to monitor, manage, and respond efficiently.

The analytics provided by Birdeye have been especially beneficial for our hospital, offering meaningful insights into client sentiment and highlighting opportunities to enhance our services and operations. Since implementing the platform, we’ve also seen a steady increase in detailed client feedback, providing us with valuable information to better understand our clients’ experiences and needs.

Overall, Birdeye has become an essential tool for gaining actionable feedback, strengthening client engagement, and supporting our ongoing commitment to delivering an exceptional client experience. We look forward to continuing our partnership with Birdeye and leveraging its tools to further enhance the quality of service we provide to our clients and patients. Review collected by and hosted on G2.com.

Birdeye offers a comprehensive suite of features that can take some time for new users to fully learn and navigate. As with any robust platform, there is an initial learning curve while becoming familiar with its tools and capabilities.

However, once users gain experience with the system, it becomes an intuitive and highly effective resource. The time invested in learning the platform is well worth it, as Birdeye provides significant value through its powerful analytics, streamlined workflows, and enhanced ability to manage customer feedback and engagement. Review collected by and hosted on G2.com.

I manage more than 35 individual social media accounts by myself which was a complete time suck everyday. With Birdeye, I not only have reduced that time from hours to minutes daily, it comes with all the reporting and optimization metrics I need to report upward and improve performance quickly. Review collected by and hosted on G2.com.

Only thing I would use daily that is not available is a quick way to easily send a single review directly to someone within my company via email should they need to take immediate action. Currently I need to snip it and paste into Outlook. Review collected by and hosted on G2.com.

I like how user-friendly the interface is, and I also appreciate the fact that their team is very helpful and proactive in making sure we're using its features to their fullest extent. The initial setup was really easy and self-explanatory, and the walkthrough process was really simple. It runs quickly and seamlessly, so I've had no issues with its overall performance. Review collected by and hosted on G2.com.

I feel like there are still some features missing, like uploading documents and videos to the survey responses. I also wish the survey features were more robust, like adding a question to the pre-existing survey without removing the already configured display logic. Review collected by and hosted on G2.com.

Birdeye did an amazing job during onboarding. They worked side by side with my team to make sure our account was configured correctly, and that we felt confident in how to use the tools included in our subscription. They also continued to follow up and offer support throughout the process.

The UX is intuitive, and it’s easy to navigate the platform and understand the reports we’re looking at. We were able to set up pre-written responses for different types of reviews, which has been a helpful time-saver, and the AI tool for writing responses has also been useful for my team.

In the near future, we’ll be integrating our outreach workflows with our HubSpot account. That should be an excellent time-saver and will help us track which accounts have received a text or email asking them to leave a review. In the meantime, we appreciate the flexibility to do manual uploads.

Pricing was reasonable for the solution. Overall, the platform is working exactly as we expected: our online reviews are increasing, and we’re able to keep up with the higher volume even with a small team. We are very pleased with the performance of Birdeye. Review collected by and hosted on G2.com.

At this time, there are no complaints. We’re meeting the goals we set for onboarding with Birdeye, and everything is on track so far. Review collected by and hosted on G2.com.

Birdeye has streamlined our review process by automating review requests, saving us hours each week. The dashboard makes it easy to manage and respond to reviews, while the reporting helps us track performance. An unexpected benefit has been the steady growth in our Google reviews and stronger online reputation. Review collected by and hosted on G2.com.

The reporting could be more customisable, and managing templates across different campaigns can be a little cumbersome. More flexible dashboards and easier bulk editing would make it quicker to analyse performance and update campaigns as we grow. Review collected by and hosted on G2.com.