I love that the AI learns how I word responses and responds to specific sentences or themes the pet owner mentions. It will reword the responses so it covers multiple important aspects, but it appears as if I write it from scratch each time. Review collected by and hosted on G2.com.

It would be nice if the AI could automatically start with thanking the reviewer and incorporating their name from the review. Review collected by and hosted on G2.com.

My favorite feature of Birdeye is their Reviews AI portal. As someone who works on the marketing side of my company, we found that being able to quickly filter through customer reviews saves us a huge amount of time when it comes to managing our online reputation and finding content to share. I use this feature regularly to sort through reviews, quickly flag any negative ones that need a response, and pull out the ones that include photos so we can share them on our social media pages. It's intuitive to set up and use, making it simple to stay on top of our reviews without digging through everything manually. Review collected by and hosted on G2.com.

Birdeye is continuing to make their products better and easy to use. So there may be a few hiccups at times while using their features, but we are provided with great customer support to give us guidence whenever we need it. Review collected by and hosted on G2.com.

Birdeye integrates easily with the top review channels and makes it simpler to gather customer feedback. In addition, the survey functionality helps you identify customer experience opportunities and take steps to address them. The AI features have continued to evolve, including automated review responses, which helps control costs without sacrificing the customer experience. Review collected by and hosted on G2.com.

The Birdeye platform is loaded with functionality and features. You are going to get tons of data from reviews, surveys, etc... Pulling together the data to get a complete view of the strengths and opportunities can be challenging. Review collected by and hosted on G2.com.

Ease of use for the interface and reporting. We've been able to roll out service to 120+ locations and ~300+ employees without any major hiccups. Our Birdeye team is always available and on-point for fixing issues / escalating bugs etc. Birdeye has been a real game changer for us - allowing our entire C-Suite to have access to the daily review counts and easily spotlight patient issues at our local centers. Throughout the organization - Birdeye has helped our front-line team members get a better pulse on the performance of their teams and allows our regional directors to have multi-center snapshots at their fingertips.. Review collected by and hosted on G2.com.

Survey functionality is lacking some of the more advanced tech that I get from my SurveyGizmo solution - please fix so that i can migrate more of our patient / prospect surveys into the platform. Review collected by and hosted on G2.com.

I really like that Birdeye integrates seamlessly with our existing patient software, Dentrix Ascend. It automatically sends out review requests, so we don't have to do anything on our end. If a patient has a Gmail, they get a Google request, and if not, they can respond to a Facebook review. This automation has been very successful at getting us new reviews on Google. The initial setup of Birdeye was also very easy, completed in just two online calls with our setup specialist. I also love that our setup specialist, who is in New York, works late to help us in Hawaii even though we are 6 hours behind him!! Review collected by and hosted on G2.com.

There is nothing I dislike about Birdeye. Review collected by and hosted on G2.com.

Birdeye is analogous to a lighthouse, allowing us to safely navigate and address customer concerns before they turn into a negative review. Their software allows us to provide better customer support and mitigate issues that result in poor ratings and reviews at the company and product level. Birdeye has automated the process for requesting reviews by sending a message after certain actions have taken place. Review responses are automatic and ensure customer feedback is responded to promptly. The Account Managers check in periodically to review goals and any questions or issues. Review collected by and hosted on G2.com.

The Birdeye module intended to go on our website had a different overall company rating than our Google Business Page. Our Account Manager explained the discrepancy, but we have elected to not use the rating module widget on our website to mitigate confusion. Review collected by and hosted on G2.com.

Birdeye has an intuitive UI that makes it very easy to set up and optimize. I can quickly see where my reviews came from, where they’re posted, and interact with each one directly through Birdeye’s integration platform, including AI-suggested replies. Onboarding was painless, and I’m already noticing performance results since getting started. Review collected by and hosted on G2.com.

My only complaint is that I have to log into my profile via SSO from my work PC, which means I can’t reply to reviews using a regular login from my phone. It would definitely be more convenient to respond on mobile, but waiting until I’m back at my PC isn’t really a problem. Review collected by and hosted on G2.com.

One of the newer features I appreciate is Birdeye's AI-powered tools that help generate thoughtful review responses and summarize customer feedback. The enhanced messaging capabilities also make it easier to communicate with patients across different channels from a single platform. These improvements reduce manual work, improve response times, and help our team deliver a better overall patient experience. Review collected by and hosted on G2.com.

Birdeye could offer more flexibility in customizing dashboards and analytics so different team members can view the metrics most relevant to their roles. It would also be helpful to have more advanced filtering options for reviews and customer interactions, making it easier to identify trends and generate actionable insights for larger practices. Review collected by and hosted on G2.com.

Before Birdeye our google and facebook reviews were really low. This affected our visibility on google and other search platforms. Birdeye has helped us in our ranking in google as well as other social media platforms. About 90% of our patients find us by searching for a Pediatric Dentist near them. We have a lot of new patients state they have read our reviews on google or social media platforms. Review collected by and hosted on G2.com.

I don't have any complaints about this company. They do a great job! Review collected by and hosted on G2.com.

I've been using Birdeye for about five years now, and it has truly helped shape our customer service while making our lives so much easier. It's an indispensable tool for our daily business operations, one we didn't even know we needed until we had it, and I still haven't used it to 100% of its capabilities. One of the biggest benefits for me is privacy. Birdeye lets me maintain excellent client relations and keep communication lines wide open without ever having to give out my personal cell phone number. It has completely transformed my sales process, because I can collect payments securely through the platform anytime and anywhere, so I'm able to lock in a sale no matter where I am. Even when our power goes out at work and we can't use the CC machine, this has saved me many times. Remote payment taking is hands down the best option for me. I also really like being able to navigate clients directly through our website while texting with them, guiding them through pages and closing the sale right then, which has been huge for my closing rates. The mental separation is helpful too, since if I choose to be off or on vacation, a client can still reach out and someone else can work with them. I've had too many times where I missed a personal text or call, and now someone can schedule a delivery or answer a quick question while I'm not 100% checked in. It helps with customers who like to text instead of calling, so they can send issues, questions, and pictures and know it'll go through. I've been on vacation the last two weeks, my clients asked for ETA updates, someone jumped in to answer them, and I added an internal note to thank that person, and the client still thinks it's me. It's been very helpful to see what's been asked and done at the end of the day. It also holds all the old history for the client and full conversations, and questions from our website get directed to us as the store. We switched from Podium mainly because of pricing. Other than being new, the setup was simple. If you want an elevated way to work your clients while remote, I can't recommend Birdeye enough, and I'd rate it a 10 out of 10 to recommend. Review collected by and hosted on G2.com.

{"Only issue that i have is sometime the invoice number glitches, and you have to open the number options between each number. The invoice number every time i have to type a number on the app, it make you change from keyboard to number pad between each and every number.","I sometimes don't like that the whole store keeps seeing the sale while I'm working with the client.","I also don't like people seeing my whole conversation with the client, it can get personal sometimes.","The app/payment can be down so we can't accept payments on the app; I have to log in to the web instead.","Onboarding was hectic — newer people and older people that aren't tech savvy were having a hard time. It was simple just annoying for me.","Unfortunately our Birdeye isn't connected to our CRM.","Visibility/permission controls are limited: once something is assigned to someone it becomes available to the whole store, and there's no easy way to set work days/hours or reset visibility when someone leaves."} Review collected by and hosted on G2.com.