I find Birdeye to be a solid platform for managing our online reputation and reviews. What stands out the most is how easy it is to monitor feedback across multiple channels in one place. It's a streamlined process that used to take us a lot of time and effort. We've seen a noticeable improvement in how we engage with our members, and being able to quickly respond to reviews and capture insights has helped us stay more connected and proactive. The reporting tools are helpful, and I appreciate that the platform continues to evolve. The updates are something we look forward to every time. Review collected by and hosted on G2.com.

no deal breakers I'd like more flexibility on customization Review collected by and hosted on G2.com.

BirdEye makes it easy to monitor reviews, respond quickly, and track our online reputation across all locations in one place. Review collected by and hosted on G2.com.

Reporting can be limited in some areas, and certain workflows take more clicks than expected. I'd also like more flexibility in automation and customization. Review collected by and hosted on G2.com.

The best part about BirdEye is how easy it is to use — it truly makes everything seamless. The platform is incredibly intuitive and simple to navigate, and the support team is always top-notch: fast, efficient, and reliable.

I especially enjoy working with my account manager. If there’s ever an issue, he’s on it right away. I also appreciate that he proactively brings new ideas to the table and keeps me informed about new products and features. BirdEye continues to innovate with AI and never feels stagnant, which gives me confidence that we’re partnered with a forward-thinking company. Review collected by and hosted on G2.com.

I would prefer to see more webinars on the features, products and how we can best utilize all of Birdeye's offerings to reach goals. Review collected by and hosted on G2.com.

I like how it streamlines all of my marketing posts into one easy-to-use space where I can focus on my creativity. Birdeye integrates all platforms that we use to get the word out about promotions, products, and exciting news! I dont have to worry about it failing or not working, everything goes as scheduled everytime. I am not sure about pricing, I do not handle that part of it. I also enjoy the AI posts for me when I cant think of what I want to say! Review collected by and hosted on G2.com.

sometimes it is a struggle to go back and add in other platforms, you have to make a whole new posting. Review collected by and hosted on G2.com.

I appreciate the consolidation of workflows for various functions onto one platform with Birdeye. I also value the ability to centralize social media post scheduling for both corporate socials and loan officer socials. Review collected by and hosted on G2.com.

Nothing works that well, actually. We encounter a lot of bugs and have to submit a lot of support tickets. Communication across different modules/products could be a lot better. For example, if I click into a location, it would be preferable to see at a quick glance the reviews, social posts, social connections, etc. all in one convenient dashboard. The initial setup was not the best; there was lots of back and forth and problem solving, and now almost two years in, we're still encountering some issues. Review collected by and hosted on G2.com.

I like how easy it is to use Birdeye and how I can share that software with multiple employees so we can all be organized within the same place. It saves us time so that we're not all working on the same project, doing the same thing. Birdeye allows us to target our customers in an effective and timely manner. The initial setup was very easy, and they helped us onboard. Review collected by and hosted on G2.com.

I would love if Birdeye had an integration to our CRM software, Pipedrive. Review collected by and hosted on G2.com.

The staff is helpful and driven and have significant knowledge about Birdeye and its functions. The product performance is effective and has proven positive results for us, increasing our engagement and review generation by almost 800%. The AI functions it uses are strong and varied. The pricing is cost-effective for any business size. Birdeye integrates really well with the platforms we use it for (Google and Facebook). We don't use it for others, but I'm sure it would integrate just as seamlessly. The dashboard UI/UX is easy and intuitive. Review collected by and hosted on G2.com.

There are some features that are industry-specific that aren't necessarily offered, but the staff take that feedback well and return it to the integration team in hopes that it can eventually be built. Review collected by and hosted on G2.com.

After several years of using Birdeye, it continues to be a key part of our marketing and reputation strategy at TWO MEN AND A TRUCK Dallas, and it’s only gotten better with time.

What initially stood out to us was strong automation, AI-driven insights, and dependable customer support, which evolved into an even more powerful platform. The AI tools have become more intuitive and insightful, helping us quickly understand customer feedback, identify trends across multiple locations, and stay proactive in improving the overall customer experience.

The automation continues to be a game-changer for our team. From generating reviews after every move to streamlining responses, Birdeye saves us hours of manual work each week. As our Dallas operations have grown, the platform has scaled seamlessly with us, making it easy to maintain consistency across all locations.

At this point, Birdeye isn’t just a tool for us; it’s a long-term partner in helping us build trust with our customers and strengthen our online presence. If you’re looking for a platform that grows with your business and delivers real results, Birdeye is a great choice. Review collected by and hosted on G2.com.

Our team enjoys using Birdeye, we have nothing negative to say about it! Review collected by and hosted on G2.com.

As a multi-location business, staying on top of reviews used to feel overwhelming. Birdeye makes it effortless. I love being able to see all of our locations, read and respond to reviews, and keep everything organized in one place — it keeps our whole team on the same page and makes sure nothing slips through. I'm in Birdeye every single day, and honestly, it's become one of the most valuable tools we use. If you're managing more than one location, this platform is a game-changer. Review collected by and hosted on G2.com.

The one area I'd love to see improved is load speed when navigating between locations. With so many locations under our account, it can take a bit longer than expected to pull up a specific one. Faster load times would go a long way in helping our team work more efficiently — it's a small change that would make a big difference in our day-to-day workflow. Review collected by and hosted on G2.com.

What I like best about Birdeye is how it brings everything into one place and actually drives results without adding more work.

The automation is the biggest win. Reviews get sent out consistently after move ins and move outs, follow ups happen automatically, and it keeps our locations generating steady feedback without relying on staff to remember.

I also like the visibility. Being able to see reviews, listings, messaging, and performance across all locations in one dashboard makes it easy to spot trends and fix issues quickly.

Another big plus is how it supports growth. The review volume helps with local SEO, builds trust with customers, and directly impacts rentals. It is not just a tool we use, it is something that actively helps drive business. Review collected by and hosted on G2.com.

One of the main challenges with Birdeye is that some of the integrations and data tracking are not always as clear or reliable as they could be.

For example, tying reviews and leads back to specific marketing efforts or keywords can be difficult, especially when trying to measure true ROI. The Google keyword tracking and analytics side has felt limited or inconsistent at times.

There is also a bit of a learning curve with setup and customization. Things like automation rules, templates, and syncing with other systems take time to dial in, and small changes are not always as straightforward as you would expect.

Overall, it is a strong platform, but better reporting clarity and smoother integrations would make it even more valuable. Review collected by and hosted on G2.com.