--- title: Birdeye Reviews meta\_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4203 reviews by the users' company size, role or industry to find out how Birdeye works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 4203 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Birdeye Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. [(1019 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1624477&qs=pros-and-cons#reviews) Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. [(1009 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629862&qs=pros-and-cons#reviews) Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. [(851 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626044&qs=pros-and-cons#reviews) Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. [(720 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1631404&qs=pros-and-cons#reviews) Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. [(589 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1623864&qs=pros-and-cons#reviews) Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. [(232 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629061&qs=pros-and-cons#reviews) Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. [(158 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1631458&qs=pros-and-cons#reviews) Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. [(158 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626633&qs=pros-and-cons#reviews) Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. [(139 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1632013&qs=pros-and-cons#reviews) Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. [(138 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1624204&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Birdeye ##### 1. Ease of Use Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. [ See 1019 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1624477&qs=pros-and-cons#reviews) See Related User Reviews IH Izzy H. Enterprise (\> 1000 emp.) 5.0/5 "Great and easy to use scheduling tool!" What do you like about Birdeye? Birdeye is very helpful with all the accounts we have to manage. Having all the accounts in one place makes it much easier to use, especially because ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ##### 2. Helpful Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. [ See 1009 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629862&qs=pros-and-cons#reviews) See Related User Reviews IH Izzy H. Enterprise (\> 1000 emp.) 5.0/5 "Great and easy to use scheduling tool!" What do you like about Birdeye? Birdeye is very helpful with all the accounts we have to manage. Having all the accounts in one place makes it much easier to use, especially because ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ##### 3. Review Management Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. [ See 851 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626044&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ![Aimee B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aimee B.") AB Aimee B. Enterprise (\> 1000 emp.) 5.0/5 "Never Miss a Review Again—Birdeye Keeps All Platforms in One Place" What do you like about Birdeye? With Birdeye we can do so many things on one platform! It's been amazing to be able to track our local listing performance as well as reviews, and the ##### 4. Customer Support Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. [ See 720 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1631404&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ![Josh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh K.") JK Josh K. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Reputation Management with Intuitive Interface" What do you like about Birdeye? I like the ease of use with Birdeye, especially for listings sync and its interface. Birdeye makes it easy by displaying all the available directories ##### 5. Features Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. [ See 589 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1623864&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Streamlines Platforms, But Needs Stability" What do you like about Birdeye? I appreciate the consolidation of workflows for various functions onto one platform with Birdeye. I also value the ability to centralize social media ### 5 Cons or Disadvantages of Birdeye ##### 1. Missing Features Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. [ See 232 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629061&qs=pros-and-cons#reviews) See Related User Reviews ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Enterprise (\> 1000 emp.) 5.0/5 "Necessary Business tool" What do you dislike about Birdeye? One downside we’ve noticed with using Birdeye is that it can feel expensive for the feature set ![Allison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison R.") AR Allison R. Enterprise (\> 1000 emp.) 5.0/5 "Love what Birdeye has to offer!" What do you dislike about Birdeye? There is nothing that I dislike at this time ##### 2. Improvement Needed Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. [ See 158 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1631458&qs=pros-and-cons#reviews) See Related User Reviews ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Enterprise (\> 1000 emp.) 5.0/5 "Necessary Business tool" What do you dislike about Birdeye? One downside we’ve noticed with using Birdeye is that it can feel expensive for the feature set ![Allison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison R.") AR Allison R. Enterprise (\> 1000 emp.) 5.0/5 "Love what Birdeye has to offer!" What do you dislike about Birdeye? There is nothing that I dislike at this time ##### 3. Review Management Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. [ See 158 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626633&qs=pros-and-cons#reviews) See Related User Reviews ![Allison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison R.") AR Allison R. Enterprise (\> 1000 emp.) 5.0/5 "Love what Birdeye has to offer!" What do you dislike about Birdeye? There is nothing that I dislike at this time ![Rhett A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhett A.") RA Rhett A. Enterprise (\> 1000 emp.) 5.0/5 "Birdeye - A Platform and Team that Cares" What do you dislike about Birdeye? I don't have much to dislike. I utilize Birdeye on a daily basis and love the platform very much. If I had to give one drawback, it would be the inabi ##### 4. Learning Curve Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. [ See 139 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1632013&qs=pros-and-cons#reviews) See Related User Reviews IH Izzy H. Enterprise (\> 1000 emp.) 5.0/5 "Great and easy to use scheduling tool!" What do you dislike about Birdeye? There is a lot on Birdeye and can be hard to figure out. It gets easier to use once playing around. ![Kailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kailey M.") KM Kailey M. Enterprise (\> 1000 emp.) 3.5/5 "Huge ROI for Loan Officers, But Needs UI & Customization Tweaks" What do you dislike about Birdeye? While Birdeye offers a lot, the complex UI/UX creates a steep learning curve that made onboarding and training our 5,000+ person company’s LOs unneces ##### 5. Limited Features Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. [ See 138 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1624204&qs=pros-and-cons#reviews) See Related User Reviews ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Enterprise (\> 1000 emp.) 5.0/5 "Necessary Business tool" What do you dislike about Birdeye? One downside we’ve noticed with using Birdeye is that it can feel expensive for the feature set GA Grace A. Mid-Market (51-1000 emp.) 5.0/5 "Centralized Management, Easy Interface, Needs Better Reporting" What do you dislike about Birdeye? I find the reporting in Birdeye could be improved, especially the social media metrics which aren't always accurate. The 'Engagements' metric is a bit ![Laura S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura S.") LS Laura S. Controller Enterprise (\> 1000 emp.) 4/24/2026 "Streamlined Review Management Across Multiple Businesses with Excellent Onboarding Support" 5/5 What do you like best about Birdeye? What I like best about Birdeye is how efficiently it centralizes reviews and customer feedback across multiple businesses. The automation around review requests has saved our team time while increasing response volume, and the ability to quickly monitor and respond from one platform has significantly improved our workflow. A big part of our positive experience has also been the onboarding—Shri, our onboarding specialist, was fantastic. She made the setup process smooth, clear, and easy to follow, which helped us get up and running quickly. Review collected by and hosted on G2.com. What do you dislike about Birdeye? As a newer user of Birdeye, the main challenge has been the depth of the platform. There are a lot of features and capabilities available, which is a positive, but it does take time to fully learn how to use everything as effectively as possible—especially across multiple business locations. We’re also still working through how to best align integrations with our existing systems, so additional guidance or best practices in that area would be helpful. That said, the onboarding experience itself has been excellent. Shri, our onboarding specialist, has been incredibly helpful, responsive, and clear throughout the process. The learning curve is more a reflection of how robust the platform is, not the support we received. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Before Birdeye, managing reviews and customer feedback across multiple businesses was manual and inconsistent. We struggled to request reviews consistently and didn’t have a centralized way to monitor or respond. Now, everything is streamlined—review requests are automated, feedback is centralized, and responses are timely and organized. This has improved efficiency, increased customer engagement, and given us much better visibility into our overall customer experience. The onboarding support from Shri also made a big difference in helping us get up and running quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite LS Luke S. Director of Community Engagement Enterprise (\> 1000 emp.) 12/2/2024 "Seamless Enterprise Solution, Highly Recommended" 5/5 What do you like best about Birdeye? I have been thrilled with everything Birdeye has done with us; they've worked with us to build out an enterprise system and have consistently improved it based on our feedback. I love their user-friendly and simple interface, which offers a lot of tools. You can use it at a surface level or dig deeper for more detailed reporting and issues. Their follow-up is tenacious when addressing any concerns we've raised, and we highly recommend Birdeye for its enterprise capabilities in online reputation and review management, including AI-integrated features like social posting, calendaring, and reporting. The one login that connects all employees gives us a ton of visibility, and their unlimited user policy lets us push information efficiently. We integrate Birdeye with Tableau and Salesforce, appreciating their prominent API feature, which aids reporting. The initial setup process was made very easy by their team, despite the scale of our company. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Don't really have anything there. There's a few things when it comes to some time stamp when it comes to when we're responding and tagging different things. We use a lot of tags. For our internal team, that we can tag reviews as complete or responded to. Think we could really use some time stamps as well as potential user stamps when it comes to who is tagging different things in the different reviews or messages. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye is a one-stop shop for tracking and provides a lot of visibility with easy integrations. I love its user-friendly interface and wide range of tools that allow both surface use and deep insights as needed. Review collected by and hosted on G2.com. Show More Response from Ciera Saldona of Birdeye [Editedit](https://www.g2.com/survey_responses/birdeye-review-10593465/official_response/edit) We are delighted to hear that our platform and dashboards have made a positive difference for your company. We are committed to providing user-friendly solutions and exceptional support to help businesses like yours succeed. Thank you for choosing Birdeye! 4/24/2026 Current UserValidated ReviewerSource: Organic ![Kimberly J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly J.") KJ Kimberly J. Conversion Rate Optimization Manager Financial Services Enterprise (\> 1000 emp.) 7/9/2026 "Easy Way to Monitor and Respond to Customer Reviews" 5/5 What do you like best about Birdeye? What I like best about Birdeye is how it centralizes customer feedback and online reputation management into one easy-to-use platform. Instead of monitoring multiple review sites individually, we can quickly see reviews, respond to customers, and track overall sentiment from a single dashboard. The reporting is helpful for identifying trends over time, and the platform makes it easy to share insights with our team. It has helped us stay more proactive with our online reputation while saving time compared to managing reviews manually. Review collected by and hosted on G2.com. What do you dislike about Birdeye? One area I'd like to see improved is the reporting customization. While the standard reports are useful, it would be helpful to have more flexibility in building custom dashboards and exporting data tailored to specific business needs. There are also times when the interface can feel a bit overwhelming because of the number of features available, so simplifying navigation for less frequently used tools would improve the overall experience. Overall, these are relatively minor compared to the value the platform provides. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye helps us streamline online reputation management by bringing customer reviews and feedback into a single platform. It makes it much easier to monitor our brand presence, respond to customers quickly, and identify trends in customer sentiment without having to check multiple review sites individually. This has improved our response times, increased visibility into the customer experience, and provided insights that help inform our marketing and customer service strategies. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 10/4/2023 "Top Review Management and Lead Generation Tool" 4.5/5 What do you like best about Birdeye? Birdeye is a top review management tool that helps us organize, manage and see results of all our reviews. The platform is easy to use and implement. Our multi location account includes customer support and performance review to ensure we are utilizing Birdeye to its full potential. We use Birdeye everyday to monitor reviews and interact with customers through web chat. We like Birdeye's core features and they are constantly developing new features that can help businesses improve and grow. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Sometimes Birdeye is slow and has glitches, but that can be improved as they develop. Their technical support is active and helpful so any concerns are not just ignored. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye helps with our online reputation management. In the beginning we only had a couple hundred of reviews and now we have thousands. We are engaging our customers more frequently and better handling direct feedback and negative reviews. We receive great insight and reporting to help improve our customer satisfaction and online reputation. Review collected by and hosted on G2.com. Show More 7/9/2026 Current UserValidated ReviewerSource: Organic ![Leads at R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leads at R.") LR Leads at R. Marketing Director Small-Business (50 or fewer emp.) 4/22/2026 "Revolutionized Our Review Management" 5/5 What do you like best about Birdeye? I use Birdeye to manage incoming reviews efficiently. I like the direct response option, which helps filter bad reviews from being posted publicly on Google and improves our ratings. The AI-generated auto-responses for good reviews are very helpful, allowing us to maintain a good response rate without manual intervention. The notifications feature of Birdeye is valuable, as it alerts me when new reviews are posted, saving me from having to check multiple websites constantly. Overall, these features make it a great tool for managing reviews. Review collected by and hosted on G2.com. What do you dislike about Birdeye? We had a small hiccup with one of our users being unable to post through social media on Birdeye because something was unverified, but we couldn't pinpoint what or get any clarity. I was able to resubmit and post so it wasn't a major issue. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? I use Birdeye to manage reviews, respond promptly to good ones with auto-responses, and prevent negative ones from being public. It notifies me of new reviews, improving our response rate and overall ratings. Review collected by and hosted on G2.com. Show More 4/23/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Christy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christy S.") CS Christy S. Owner Marketing and Advertising Enterprise (\> 1000 emp.) 8/7/2024 "Effortless Reputation Management with Stellar AI Tools" 5/5 What do you like best about Birdeye? I use Birdeye for reputation management and take advantage of pretty much all of its AI tools. I love how it makes automating reviews easy, so we don't have to reach out to clients ourselves. Scheduling social media posts is a breeze, and the feature where it writes posts for us is fantastic—I simply approve them, and they go live. I'm also enjoying the Search AI, and while we're still learning more about it, I can already see it benefiting us by identifying gaps in our marketing. Setting up Birdeye was a piece of cake, and I appreciate that they help us with setting up our clients' sites or accounts if needed. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Can't think of anything. Perhaps how long it takes to setup each client. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye makes automating reviews easy, so we save time by not reaching out to clients ourselves and scheduling social media posts is simple. I love that it writes posts too. The Search AI is also helping us find holes in our marketing. Review collected by and hosted on G2.com. Show More Response from Ciera Saldona of Birdeye [Editedit](https://www.g2.com/survey_responses/birdeye-review-9972997/official_response/edit) We're thrilled to hear that you and your clients are enjoying the ease of use and automation features of Birdeye! It's great to know that our platform is helping you save time and increase organic traffic. Thank you for sharing your positive experience! 4/23/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 5/16/2023 "Helpful automations, social media management, business information updates, texting, and more!" 4.5/5 What do you like best about Birdeye? We love the features that allow us to request customer reviews, request feedback, and chat with clients over text and website chat. It's helped us be more reachable to our clients and communicate in a way that works best for their day. We use Birdeye for: - Online chat replies in a unified inbox - Replying to reviews in one platform - Social Media management - Local Listing Management - Experience Management - Online Reputation Management -Checking the status of their order - Making a change to their order - Requesting a date change or cancellation of their order I have shopped other platforms, and Birdeye is super user-friendly; I'm able to add other employees who can easily pick up where I left off and join on the tasks. Customer support is 10/10. They are willing and able to quickly look into any issue we have. I am on Birdeye every single day - between my phone and the app, they make it easy to access any time of day. Some features are easier to implement than others; easy to add our Facebook, Instagram, Google. Harder for us to integrate POS but that's not Birdeye's fault. The new AI features are helpful to word responses and save us time. Review collected by and hosted on G2.com. What do you dislike about Birdeye? We don't have a POS system or website that can easily link into Birdeye, so managing the data upload has been the biggest challenge for us and since the data can't be linked via API we are missing out on a lot of automation features that Birdeye has. Some of the new AI responses are random and not something we seem to be able to control. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye has given us the ability to bring several platforms into a single inbox (google, website chat, Facebook, website inquiry forms) and facilitated our ability to text with clients. We love the review and feedback request features to allow us to make sure we're truly serving our clients in the best possible way. I like that multiple employees can access each store and I can customize which notifications they each receive so that we can get customers the quickest replies possible. It's made communicating internally and externally easier to allow multiple employees manage and make sure nothing is missed. Review collected by and hosted on G2.com. Show More 7/8/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Enterprise (\> 1000 emp.) 7/8/2026 "Elevating Our SEO with Birdeye" 5/5 What do you like best about Birdeye? I’ve been using Birdeye for more than a year, and it has become an essential tool in our marketing and reputation management efforts. What I value most is having reviews, customer communication, and actionable insights all in one platform. It simplifies the process of staying engaged with our audience while helping us better understand their feedback and overall experience. Review collected by and hosted on G2.com. What do you dislike about Birdeye? When I think about what I dislike about Birdeye, the main area for improvement would be the occasional disconnect between different pages within the platform. While we’ve been using Birdeye for over a year and it has consistently supported our needs and workflow, having a more seamless experience across all areas would make the platform even more intuitive and efficient. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? One of the things I value most about Birdeye is the quality and responsiveness of their customer support team. Whenever I have a question or encounter an issue, they are quick to assist and take the time to understand the situation, providing thoughtful solutions rather than simply offering a standard response. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Bryan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryan M.") BM Bryan M. VP Lending Enterprise (\> 1000 emp.) 4/21/2026 "Effortless Reputation Management with Birdeye" 5/5 What do you like best about Birdeye? I like how easy and convenient it is to utilize Birdeye. Tasks that should take a lot more time can be done in a matter of minutes, if not seconds. I also value the reminder to reply to reviews, as it is so important for SEO and our reputation. The initial setup of Birdeye was really easy; I was using it within seconds of logging in. s a high-volume mortgage professional, my time is best spent structuring complex financing, not chasing administrative tasks. What I value most about Birdeye is how it integrates seamlessly into my workflow—specifically the automated triggers that request reviews the moment a loan hits the Clear to Close (CTC) or Closing milestone. It turns a manual 30-minute follow-up into a 'set and forget' system that ensures our 5-star reputation is reflected online without me having to personally micromanage the process. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Probably to have more reminders sent. Maybe, it's the settings that I have, though. The primary area for improvement is the reminder frequency and customization. I would prefer a system that allows for multiple follow-ups across different channels (SMS/Email) until the task is completed. Currently, it feels like if the client doesn't act on the first or second prompt, the opportunity is lost. Improving the automation around 're-engagement' for non-responders would make the platform much more effective for high-volume professionals Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? I use Birdeye to manage reviews efficiently, ensuring our online reputation stays stellar. It saves time by making complex tasks simple and quick. The primary problem Birdeye solves is the consistency of social proof. In the mortgage business, prospective clients and Realtor partners vet us online before even picking up the phone. Birdeye ensures a steady stream of fresh, positive reviews, which solves the problem of 'stale' online profiles. This benefits me by shortening the trust-building cycle with new leads; they see our track record of excellence immediately, which makes the initial consultation much smoother. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Dawn H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawn H.") DH Dawn H. Director of Marketing Mid-Market (51-1000 emp.) 1/26/2026 "Efficient Review Management with Responsive Support" 4.5/5 What do you like best about Birdeye? I find the Google auto-response feature in Birdeye very helpful, as our organization has a number of facilities and receives many reviews. I like the ability to have Google post auto responses, which is quite a time saver for me, ensuring reviews are responded to in a timely manner. I also appreciate that I can post a response if needed and manage responses to negative reviews personally. Additionally, I like that I can upload company assets to incorporate the vision and values of our facilities into the responses. Another feature I enjoy is forwarding positive reviews to our social media sites. The initial setup was easy and the reps were easy to work with. Review collected by and hosted on G2.com. What do you dislike about Birdeye? There are times when I need to tweak the auto-responses it gives because it doesn't quite understand the sentiment of the question. It's not a problem because I do check the responses, but if there was an area to improve, it might be that. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? I use Birdeye to manage Google reviews efficiently with auto responses, saving time across multiple facilities. It lets me upload assets for responses and handle negative reviews personally, ensuring we maintain our facilities' vision and values. Review collected by and hosted on G2.com. 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