--- title: Birdeye Reviews meta\_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4203 reviews by the users' company size, role or industry to find out how Birdeye works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 4203 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Birdeye Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. [(1019 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1624477&qs=pros-and-cons#reviews) Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. [(1009 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629862&qs=pros-and-cons#reviews) Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. [(851 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626044&qs=pros-and-cons#reviews) Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. [(720 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1631404&qs=pros-and-cons#reviews) Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. [(589 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1623864&qs=pros-and-cons#reviews) Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. [(232 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629061&qs=pros-and-cons#reviews) Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. [(158 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1631458&qs=pros-and-cons#reviews) Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. [(158 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626633&qs=pros-and-cons#reviews) Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. [(139 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1632013&qs=pros-and-cons#reviews) Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. [(138 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1624204&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Birdeye ##### 1. Ease of Use Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. [ See 1019 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1624477&qs=pros-and-cons#reviews) See Related User Reviews IH Izzy H. Enterprise (\> 1000 emp.) 5.0/5 "Great and easy to use scheduling tool!" What do you like about Birdeye? Birdeye is very helpful with all the accounts we have to manage. Having all the accounts in one place makes it much easier to use, especially because ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ##### 2. Helpful Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. [ See 1009 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629862&qs=pros-and-cons#reviews) See Related User Reviews IH Izzy H. Enterprise (\> 1000 emp.) 5.0/5 "Great and easy to use scheduling tool!" What do you like about Birdeye? Birdeye is very helpful with all the accounts we have to manage. Having all the accounts in one place makes it much easier to use, especially because ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ##### 3. Review Management Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. [ See 851 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626044&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ![Aimee B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aimee B.") AB Aimee B. Enterprise (\> 1000 emp.) 5.0/5 "Never Miss a Review Again—Birdeye Keeps All Platforms in One Place" What do you like about Birdeye? With Birdeye we can do so many things on one platform! It's been amazing to be able to track our local listing performance as well as reviews, and the ##### 4. Customer Support Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. [ See 720 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1631404&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ![Josh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh K.") JK Josh K. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Reputation Management with Intuitive Interface" What do you like about Birdeye? I like the ease of use with Birdeye, especially for listings sync and its interface. Birdeye makes it easy by displaying all the available directories ##### 5. Features Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. [ See 589 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1623864&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Streamlines Platforms, But Needs Stability" What do you like about Birdeye? I appreciate the consolidation of workflows for various functions onto one platform with Birdeye. I also value the ability to centralize social media ### 5 Cons or Disadvantages of Birdeye ##### 1. Missing Features Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. [ See 232 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629061&qs=pros-and-cons#reviews) See Related User Reviews ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Enterprise (\> 1000 emp.) 5.0/5 "Necessary Business tool" What do you dislike about Birdeye? One downside we’ve noticed with using Birdeye is that it can feel expensive for the feature set ![Allison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison R.") AR Allison R. Enterprise (\> 1000 emp.) 5.0/5 "Love what Birdeye has to offer!" What do you dislike about Birdeye? There is nothing that I dislike at this time ##### 2. Improvement Needed Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. [ See 158 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1631458&qs=pros-and-cons#reviews) See Related User Reviews ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Enterprise (\> 1000 emp.) 5.0/5 "Necessary Business tool" What do you dislike about Birdeye? One downside we’ve noticed with using Birdeye is that it can feel expensive for the feature set ![Allison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison R.") AR Allison R. Enterprise (\> 1000 emp.) 5.0/5 "Love what Birdeye has to offer!" What do you dislike about Birdeye? There is nothing that I dislike at this time ##### 3. Review Management Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. [ See 158 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626633&qs=pros-and-cons#reviews) See Related User Reviews ![Allison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison R.") AR Allison R. Enterprise (\> 1000 emp.) 5.0/5 "Love what Birdeye has to offer!" What do you dislike about Birdeye? There is nothing that I dislike at this time ![Rhett A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhett A.") RA Rhett A. Enterprise (\> 1000 emp.) 5.0/5 "Birdeye - A Platform and Team that Cares" What do you dislike about Birdeye? I don't have much to dislike. I utilize Birdeye on a daily basis and love the platform very much. If I had to give one drawback, it would be the inabi ##### 4. Learning Curve Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. [ See 139 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1632013&qs=pros-and-cons#reviews) See Related User Reviews IH Izzy H. Enterprise (\> 1000 emp.) 5.0/5 "Great and easy to use scheduling tool!" What do you dislike about Birdeye? There is a lot on Birdeye and can be hard to figure out. It gets easier to use once playing around. ![Kailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kailey M.") KM Kailey M. Enterprise (\> 1000 emp.) 3.5/5 "Huge ROI for Loan Officers, But Needs UI & Customization Tweaks" What do you dislike about Birdeye? While Birdeye offers a lot, the complex UI/UX creates a steep learning curve that made onboarding and training our 5,000+ person company’s LOs unneces ##### 5. Limited Features Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. [ See 138 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1624204&qs=pros-and-cons#reviews) See Related User Reviews ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Enterprise (\> 1000 emp.) 5.0/5 "Necessary Business tool" What do you dislike about Birdeye? One downside we’ve noticed with using Birdeye is that it can feel expensive for the feature set GA Grace A. Mid-Market (51-1000 emp.) 5.0/5 "Centralized Management, Easy Interface, Needs Better Reporting" What do you dislike about Birdeye? I find the reporting in Birdeye could be improved, especially the social media metrics which aren't always accurate. The 'Engagements' metric is a bit ![Brandon P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon P.") BP Brandon P. SEO Specialist Mid-Market (51-1000 emp.) 11/26/2025 "Centralized Citation Management with Superior Sync" 5/5 What do you like best about Birdeye? I use Birdeye for online directory citation management. It lets me establish a central source of truth and then push out accurate information to many, many directories online. It also streamlines duplicate citation suppression, and approving or denying business profile suggested changes. What I like most is the convenience of having a single location where I can work, generate reports, and provide value to my clients. In the day to day, Birdeye is definitely superior to BrightLocal. The outcomes, the follow through on listing sync, and the reports I'm able to generate far exceed the capabilities of BrightLocal. It provides better overall outcomes, with an increased rate of follow through on directory citation syncing. The initial setup was the perfect level of ease, and enough guidance was provided to ensure all steps were completed correctly. Review collected by and hosted on G2.com. What do you dislike about Birdeye? {"Operationally, I want a change history on a per account basis so companies can see who made which changes to which accounts and when.","On one account, human error led to incorrect social profile URLs being added to the wrong account, and it was impossible to establish a timeline for the client because we had no record of who made the change or when the change was made.","I don't find Birdeye truly user intuitive."} Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye lets me establish a central source of truth and push accurate info out to many directories online. It streamlines duplicate citation suppression and approving or denying business profile suggested changes. I get a single place to work, generate reports, and provide value to my clients, with a higher rate of follow through on citation syncing. Review collected by and hosted on G2.com. Show More 6/29/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. mgr. F&B Analytics Enterprise (\> 1000 emp.) 6/29/2026 "Birdeye: Intuitive, snappy UI with seamless BigQuery integration" 5/5 What do you like best about Birdeye? The interface is intuitive and easy to learn. Integrations via the Birdeye API, which allow us to pull data directly into our business data environment in Big Query, have been smooth. Overall performance of the Birdeye UI is snappy, and filtering through reviews is quick. Understanding our customers' opinions on our outlets is well worth the cost of admission. Birdeye support is amazing; they answer quickly and concisely. The AI features and stock reporting allow our non-technical stakeholders to understand sentiment around their outlet and easily compare reviews in pre- and post-change periods. Review collected by and hosted on G2.com. What do you dislike about Birdeye? I dislike the "Archived" review features. Once a review is pulled down from the site where it was posted, it becomes archived and effectively hidden. I would still like to see those reviews and be able to follow up on the points they raise. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? No single place to obtain customer reviews. We would have to manually scrape reviews ourselves. Birdeye solves the problem of aggregating all our reviews into a single, easy-to-consume dashboard for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JH Jessica H. Hospital Manager Enterprise (\> 1000 emp.) 11/1/2024 "Birdeye is a MAJOR timesaver!" 5/5 What do you like best about Birdeye? Birdeye makes it easy and convenient to see all of your business reviews, all at once on all the platforms - and responding to them so simple and fast! And the platform is easy to learn and navigate. The AI tools are so nice to have - when time is often not on your side, Birdeye is a major timesaver. I have been super pleased with Birdeye for our hospital - and for saving me time! Review collected by and hosted on G2.com. What do you dislike about Birdeye? The AI generated responses are a great way to launch a more pesrsonalized response to our reviews, but I wouldn't use them without editing them. They feel a little stiff and forced/like ai is responding to someone's review - which I for sure want to avoid. I still like using it as a backbone to craft my response's over not having it at all. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye solves my TIME problem - I don't have a lot of it to devote to review managment - and Birdeye keeps everything in one spot for me to see quickly and easily. Before Birdeye I had to log in to dashboards among different sites - with Birdeye, all the site reviews are right there for me! Before Birdeye I wasn't sure I'd receive notice of new reviews - with Birdeye, I get an email right away so I can respond quickly. Without the ai tool to help craft my responses to reviews, it would take me so much more time. Birdeye solves so many problems! Review collected by and hosted on G2.com. Show More 6/29/2026 Current UserValidated ReviewerSource: Organic ![Ryan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan B.") RB Ryan B. Director of Marketing and Business Development Enterprise (\> 1000 emp.) 6/29/2026 "Birdeye Delivers Automated Reputation Management, EHR Integration & Fast Maps Ranking Gains" 5/5 What do you like best about Birdeye? I love the automation of reputation management as well as the detailed reporting on reviews, rankings of our google locations, and AI performance. We utilize Listings, Reviews, Social, and Search AI and integrate directly into our EHR, AdvancedMD. This allows for simple, automated imports of new clients as well as automated review requests. Our Listings tool allows us to track pertinent keywords across SERP, Maps, and more. The software works extremely well with very little downtime. When there are minor issues, support is responsive and helpful. I didn't expect our business location rankings to improve so quickly on the maps - this has helped our business generate more leads in new areas of service. Review collected by and hosted on G2.com. What do you dislike about Birdeye? The only downside to utilizing Birdeye, in my opinion, is that it can often develop quickly and new features are deployed often - leaving a rapidly changing interface that requires constant upkeep to manage. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye is helping us manage our Google (and other services) Listings as well as reputation with extreme ease via Listings AI. The Listings AI tool solved a major problem for managing a multi-site business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Taniesha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taniesha B.") TB Taniesha B. General Manager Enterprise (\> 1000 emp.) 6/29/2026 "Boosts Reviews, Speeds Responses & Provides Actionable Insights" 4.5/5 What do you like best about Birdeye? What I like best about Birdeye is that it brings the entire guest experience into one platform. It makes it easier to manage online reputation, generate more reviews, communicate with guests through text and web chat, and gain actionable insights from feedback. I especially appreciate how it helps businesses identify trends, respond quickly to guest concerns, and use real customer sentiment to improve operations and strengthen brand loyalty. Review collected by and hosted on G2.com. What do you dislike about Birdeye? I wouldn't say there's anything I dislike about Birdeye. Like any platform that's continuously evolving, there are times when certain features or enhancements take a little longer to roll out than I'd like. Occasionally, our operational needs outpace what's currently available, but I see that as part of a growing product rather than a drawback. Overall, I've had a great experience with the platform and appreciate that it's consistently improving based on customer needs. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye has helped us centralize and strengthen our guest experience. It makes it easier to collect and manage guest feedback, monitor our online reputation, and respond to reviews in a timely manner. Instead of reacting to issues after they've escalated, we can identify trends, coach our team, and make operational improvements based on real guest insights. It's also helped us build trust with prospective guests by increasing our online presence and showcasing authentic experiences, which ultimately supports guest retention, team accountability, and business growth. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Melissa F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa F.") MF Melissa F. Assistant Practice Manager Enterprise (\> 1000 emp.) 5/23/2025 "Enhance customer engagement, generate more reviews, and streamline feedback management with Birdeye." 5/5 What do you like best about Birdeye? I’ve found the automated responses and AI-generated review summaries to be incredibly valuable, saving both me and my team significant time while helping us maintain consistent communication. Having reviews and survey feedback centralized in a single dashboard makes it easy to monitor, manage, and respond efficiently. The analytics provided by Birdeye have been especially beneficial for our hospital, offering meaningful insights into client sentiment and highlighting opportunities to enhance our services and operations. Since implementing the platform, we’ve also seen a steady increase in detailed client feedback, providing us with valuable information to better understand our clients’ experiences and needs. Overall, Birdeye has become an essential tool for gaining actionable feedback, strengthening client engagement, and supporting our ongoing commitment to delivering an exceptional client experience. We look forward to continuing our partnership with Birdeye and leveraging its tools to further enhance the quality of service we provide to our clients and patients. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Birdeye offers a comprehensive suite of features that can take some time for new users to fully learn and navigate. As with any robust platform, there is an initial learning curve while becoming familiar with its tools and capabilities. However, once users gain experience with the system, it becomes an intuitive and highly effective resource. The time invested in learning the platform is well worth it, as Birdeye provides significant value through its powerful analytics, streamlined workflows, and enhanced ability to manage customer feedback and engagement. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Many satisfied customers do not typically take the initiative to leave reviews, and manually requesting feedback can be time-consuming and lead to inconsistent results. Birdeye simplifies this process by automatically sending a text message or email after each client interaction—whether it's a service appointment or a purchase—inviting customers to share their experience through a direct review link. This streamlined approach makes it easy for clients to leave feedback on platforms such as Google, Yelp, and other industry-specific review sites. Since implementing Birdeye, we’ve experienced a significant increase in both the volume and quality of reviews we receive. Clients are providing more detailed feedback, and many positive reviews now include photos, offering even greater insight into their experiences. The increased engagement has helped us strengthen our online presence while gaining valuable feedback to support continuous improvement. Review collected by and hosted on G2.com. Show More Response from Ciera Saldona of Birdeye [Editedit](https://www.g2.com/survey_responses/birdeye-review-11214173/official_response/edit) We're glad to hear that you appreciate Birdeye's automated responses and AI-powered review summaries. We understand the importance of saving time and maintaining consistent messaging. Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 6/29/2026 Current UserValidated ReviewerSource: G2 invite ![Susan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susan C.") SC Susan C. General Manager Small-Business (50 or fewer emp.) 7/23/2026 "Birdeye Cut My Social Media Management from Hours to Minutes" 5/5 What do you like best about Birdeye? I manage more than 35 individual social media accounts by myself which was a complete time suck everyday. With Birdeye, I not only have reduced that time from hours to minutes daily, it comes with all the reporting and optimization metrics I need to report upward and improve performance quickly. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Only thing I would use daily that is not available is a quick way to easily send a single review directly to someone within my company via email should they need to take immediate action. Currently I need to snip it and paste into Outlook. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? The professional services team was able to untangle years of abandoned Google Business Listing and Facebook accounts for me. They have partnerships with both those companies and are able to get reponses that I can't should I submit random tickets on my own. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jackie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie S.") JS Jackie S. Digital Experience Manager Enterprise (\> 1000 emp.) 11/20/2025 "User-Friendly and Highly Supportive Yet Needs Improved Survey Features" 4.5/5 What do you like best about Birdeye? I like how user-friendly the interface is, and I also appreciate the fact that their team is very helpful and proactive in making sure we're using its features to their fullest extent. The initial setup was really easy and self-explanatory, and the walkthrough process was really simple. It runs quickly and seamlessly, so I've had no issues with its overall performance. Review collected by and hosted on G2.com. What do you dislike about Birdeye? I feel like there are still some features missing, like uploading documents and videos to the survey responses. I also wish the survey features were more robust, like adding a question to the pre-existing survey without removing the already configured display logic. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? I use Birdeye to create and send surveys and to keep track of customer inquiries. I use it to identify gaps and pain points for current clients since Microsoft Forms has fewer customization options. Review collected by and hosted on G2.com. Show More 7/23/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jenna T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenna T.") JT Jenna T. STEM Intern Mid-Market (51-1000 emp.) 6/25/2026 "Intuitive Platform, Excellent Onboarding, and Growing Reviews with Birdeye" 5/5 What do you like best about Birdeye? Birdeye did an amazing job during onboarding. They worked side by side with my team to make sure our account was configured correctly, and that we felt confident in how to use the tools included in our subscription. They also continued to follow up and offer support throughout the process. The UX is intuitive, and it’s easy to navigate the platform and understand the reports we’re looking at. We were able to set up pre-written responses for different types of reviews, which has been a helpful time-saver, and the AI tool for writing responses has also been useful for my team. In the near future, we’ll be integrating our outreach workflows with our HubSpot account. That should be an excellent time-saver and will help us track which accounts have received a text or email asking them to leave a review. In the meantime, we appreciate the flexibility to do manual uploads. Pricing was reasonable for the solution. Overall, the platform is working exactly as we expected: our online reviews are increasing, and we’re able to keep up with the higher volume even with a small team. We are very pleased with the performance of Birdeye. Review collected by and hosted on G2.com. What do you dislike about Birdeye? At this time, there are no complaints. We’re meeting the goals we set for onboarding with Birdeye, and everything is on track so far. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? We use Birdeye for online listings and review management. We previously had a cheaper solution, but it didn’t offer the same outreach or integration capabilities that we get with Birdeye. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Oh T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oh T.") OT Oh T. Head of Operations Enterprise (\> 1000 emp.) 6/29/2026 "Birdeye Streamlined Our Review Process — A Valuable Tool for Growing Our Business" 5/5 What do you like best about Birdeye? Birdeye has streamlined our review process by automating review requests, saving us hours each week. The dashboard makes it easy to manage and respond to reviews, while the reporting helps us track performance. An unexpected benefit has been the steady growth in our Google reviews and stronger online reputation. Review collected by and hosted on G2.com. What do you dislike about Birdeye? The reporting could be more customisable, and managing templates across different campaigns can be a little cumbersome. More flexible dashboards and easier bulk editing would make it quicker to analyse performance and update campaigns as we grow. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? We struggled to consistently collect client reviews and manually followed up after each settlement, which was time-consuming and often led to missed opportunities. With Birdeye, review requests are automated, making the process consistent and saving our team several hours each week. As a result, we've significantly increased our Google reviews, strengthened our online reputation, and built greater trust with prospective clients. Review collected by and hosted on G2.com. 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