--- title: Birdeye Reviews meta\_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4203 reviews by the users' company size, role or industry to find out how Birdeye works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 4203 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Birdeye Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. [(1019 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1624477&qs=pros-and-cons#reviews) Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. [(1009 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629862&qs=pros-and-cons#reviews) Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. [(851 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626044&qs=pros-and-cons#reviews) Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. [(720 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1631404&qs=pros-and-cons#reviews) Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. [(589 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1623864&qs=pros-and-cons#reviews) Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. [(232 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629061&qs=pros-and-cons#reviews) Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. [(158 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1631458&qs=pros-and-cons#reviews) Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. [(158 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626633&qs=pros-and-cons#reviews) Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. [(139 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1632013&qs=pros-and-cons#reviews) Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. [(138 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1624204&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Birdeye ##### 1. Ease of Use Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. [ See 1019 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1624477&qs=pros-and-cons#reviews) See Related User Reviews IH Izzy H. Enterprise (\> 1000 emp.) 5.0/5 "Great and easy to use scheduling tool!" What do you like about Birdeye? Birdeye is very helpful with all the accounts we have to manage. Having all the accounts in one place makes it much easier to use, especially because ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ##### 2. Helpful Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. [ See 1009 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629862&qs=pros-and-cons#reviews) See Related User Reviews IH Izzy H. Enterprise (\> 1000 emp.) 5.0/5 "Great and easy to use scheduling tool!" What do you like about Birdeye? Birdeye is very helpful with all the accounts we have to manage. Having all the accounts in one place makes it much easier to use, especially because ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ##### 3. Review Management Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. [ See 851 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626044&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ![Aimee B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aimee B.") AB Aimee B. Enterprise (\> 1000 emp.) 5.0/5 "Never Miss a Review Again—Birdeye Keeps All Platforms in One Place" What do you like about Birdeye? With Birdeye we can do so many things on one platform! It's been amazing to be able to track our local listing performance as well as reviews, and the ##### 4. Customer Support Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. [ See 720 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1631404&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ![Josh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh K.") JK Josh K. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Reputation Management with Intuitive Interface" What do you like about Birdeye? I like the ease of use with Birdeye, especially for listings sync and its interface. Birdeye makes it easy by displaying all the available directories ##### 5. Features Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. [ See 589 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1623864&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Streamlines Platforms, But Needs Stability" What do you like about Birdeye? I appreciate the consolidation of workflows for various functions onto one platform with Birdeye. I also value the ability to centralize social media ### 5 Cons or Disadvantages of Birdeye ##### 1. Missing Features Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. [ See 232 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629061&qs=pros-and-cons#reviews) See Related User Reviews ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Enterprise (\> 1000 emp.) 5.0/5 "Necessary Business tool" What do you dislike about Birdeye? One downside we’ve noticed with using Birdeye is that it can feel expensive for the feature set ![Allison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison R.") AR Allison R. Enterprise (\> 1000 emp.) 5.0/5 "Love what Birdeye has to offer!" What do you dislike about Birdeye? There is nothing that I dislike at this time ##### 2. Improvement Needed Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. [ See 158 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1631458&qs=pros-and-cons#reviews) See Related User Reviews ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Enterprise (\> 1000 emp.) 5.0/5 "Necessary Business tool" What do you dislike about Birdeye? One downside we’ve noticed with using Birdeye is that it can feel expensive for the feature set ![Allison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison R.") AR Allison R. Enterprise (\> 1000 emp.) 5.0/5 "Love what Birdeye has to offer!" What do you dislike about Birdeye? There is nothing that I dislike at this time ##### 3. Review Management Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. [ See 158 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626633&qs=pros-and-cons#reviews) See Related User Reviews ![Allison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison R.") AR Allison R. Enterprise (\> 1000 emp.) 5.0/5 "Love what Birdeye has to offer!" What do you dislike about Birdeye? There is nothing that I dislike at this time ![Rhett A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhett A.") RA Rhett A. Enterprise (\> 1000 emp.) 5.0/5 "Birdeye - A Platform and Team that Cares" What do you dislike about Birdeye? I don't have much to dislike. I utilize Birdeye on a daily basis and love the platform very much. If I had to give one drawback, it would be the inabi ##### 4. Learning Curve Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. [ See 139 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1632013&qs=pros-and-cons#reviews) See Related User Reviews IH Izzy H. Enterprise (\> 1000 emp.) 5.0/5 "Great and easy to use scheduling tool!" What do you dislike about Birdeye? There is a lot on Birdeye and can be hard to figure out. It gets easier to use once playing around. ![Kailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kailey M.") KM Kailey M. Enterprise (\> 1000 emp.) 3.5/5 "Huge ROI for Loan Officers, But Needs UI & Customization Tweaks" What do you dislike about Birdeye? While Birdeye offers a lot, the complex UI/UX creates a steep learning curve that made onboarding and training our 5,000+ person company’s LOs unneces ##### 5. Limited Features Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. [ See 138 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1624204&qs=pros-and-cons#reviews) See Related User Reviews ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Enterprise (\> 1000 emp.) 5.0/5 "Necessary Business tool" What do you dislike about Birdeye? One downside we’ve noticed with using Birdeye is that it can feel expensive for the feature set GA Grace A. Mid-Market (51-1000 emp.) 5.0/5 "Centralized Management, Easy Interface, Needs Better Reporting" What do you dislike about Birdeye? I find the reporting in Birdeye could be improved, especially the social media metrics which aren't always accurate. The 'Engagements' metric is a bit ![Sunny L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunny L.") SL Sunny L. Veterinary Relations Manager Enterprise (\> 1000 emp.) 9/5/2024 "Fantastic Client Satisfaction Management Program!" 5/5 What do you like best about Birdeye? I love that the AI learns how I word responses and responds to specific sentences or themes the pet owner mentions. It will reword the responses so it covers multiple important aspects, but it appears as if I write it from scratch each time. Review collected by and hosted on G2.com. What do you dislike about Birdeye? It would be nice if the AI could automatically start with thanking the reviewer and incorporating their name from the review. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye is my main management tool that we use to track our priorities and tasks. It is a tremendously useful and knowledgeable tool to keep everything organized and available in one place for us. We have the information instantly available to actively know second by second how our clients are experiencing each aspect of the process (check-in, finances, quality of care, and check-out). The analytics and reporting help us keep everything together in one place. Our clients are very important to us, and the instant updates on reviews allow us to interact with them and reassure them that their voice is heard. It is also the starting point for every grievance, so it equips us to have the contact and client information to thoroughly review every experience. Review collected by and hosted on G2.com. Show More Response from Ciera Saldona of Birdeye [Editedit](https://www.g2.com/survey_responses/birdeye-review-10182435/official_response/edit) We appreciate your feedback and are glad to hear that Birdeye's reporting features have helped you keep everything in one place and interact with clients effectively. We're committed to providing valuable tools for businesses like yours. 7/13/2026 Current UserValidated ReviewerSource: Organic ![Savanna F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Savanna F.") SF Savanna F. Digital Designer Enterprise (\> 1000 emp.) 7/9/2026 "A fast way to manage your company's reviews." 5/5 What do you like best about Birdeye? My favorite feature of Birdeye is their Reviews AI portal. As someone who works on the marketing side of my company, we found that being able to quickly filter through customer reviews saves us a huge amount of time when it comes to managing our online reputation and finding content to share. I use this feature regularly to sort through reviews, quickly flag any negative ones that need a response, and pull out the ones that include photos so we can share them on our social media pages. It's intuitive to set up and use, making it simple to stay on top of our reviews without digging through everything manually. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Birdeye is continuing to make their products better and easy to use. So there may be a few hiccups at times while using their features, but we are provided with great customer support to give us guidence whenever we need it. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye is solving the problem of managing customer reviews efficiently across multiple platforms. Before using their Reviews AI portal, it was time-consuming to sift through reviews to find the ones that needed immediate attention, like negative reviews, or the ones with photos that we wanted to repurpose for social media. Now, we can quickly filter through reviews to find exactly what we're looking for, which saves us a significant amount of time on the marketing side. On top of that, Birdeye integrates with multiple review sites, so we no longer have to log into several different platforms to keep track of what customers are saying about us. Everything is pulled into one place, which means we never miss a review, whether it's positive feedback we want to highlight or a negative review we need to respond to quickly. This has made our review management process much more streamlined and has helped us stay on top of our online reputation with a lot less manual effort. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Shawn C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn C.") SC Shawn C. Vice President of Customer Care & Client Experience Enterprise (\> 1000 emp.) 5/7/2024 "Birdeye is a great tool that evolves with your customers" 4.5/5 What do you like best about Birdeye? Birdeye integrates easily with the top review channels and makes it simpler to gather customer feedback. In addition, the survey functionality helps you identify customer experience opportunities and take steps to address them. The AI features have continued to evolve, including automated review responses, which helps control costs without sacrificing the customer experience. Review collected by and hosted on G2.com. What do you dislike about Birdeye? The Birdeye platform is loaded with functionality and features. You are going to get tons of data from reviews, surveys, etc... Pulling together the data to get a complete view of the strengths and opportunities can be challenging. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye allows you to simply integrate with the top review and social media channels. The tool allows customers to engage in the channel of their choice, which can boost your review count. The additional feedback has allowed us to identify and correct any opportunities and increase our overall review score. Review collected by and hosted on G2.com. Show More Response from Ciera Saldona of Birdeye [Editedit](https://www.g2.com/survey_responses/birdeye-review-9617712/official_response/edit) We're thrilled to hear that you're enjoying the integration with top review channels and the survey functionality. Our AI feature is designed to save you time and effort in summarizing feedback. We appreciate your feedback and are glad to hear that our implementation and support have been impressive. 7/27/2026 Current UserValidated ReviewerSource: Organic ![Timothy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Timothy S.") TS Timothy S. Chief Marketing Officer Enterprise (\> 1000 emp.) 5/28/2020 "Great solution for multi-location providers needing centralized review mgmt platform" 4.5/5 What do you like best about Birdeye? Ease of use for the interface and reporting. We've been able to roll out service to 120+ locations and ~300+ employees without any major hiccups. Our Birdeye team is always available and on-point for fixing issues / escalating bugs etc. Birdeye has been a real game changer for us - allowing our entire C-Suite to have access to the daily review counts and easily spotlight patient issues at our local centers. Throughout the organization - Birdeye has helped our front-line team members get a better pulse on the performance of their teams and allows our regional directors to have multi-center snapshots at their fingertips.. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Survey functionality is lacking some of the more advanced tech that I get from my SurveyGizmo solution - please fix so that i can migrate more of our patient / prospect surveys into the platform. Review collected by and hosted on G2.com. Recommendations to others considering Birdeye: Schedule a demo with Birdeye team Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Problem = 60+ locations with average 20-30 reviews per location per month - so Birdeye has allowed us to centralize monitoring and reporting on patient satisfaction and NPS. Benefits are that we more quickly respond to patient feedback and we've been able to improve our NPS by using Birdeye data to highlight locations that have opportunities for improvement in patient experience. Review collected by and hosted on G2.com. Show More 7/8/2026 Current UserValidated ReviewerSource: Organic ![Michelle K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle K.") MK Michelle K. Owner Enterprise (\> 1000 emp.) 7/8/2026 "Effortless Review Management with Seamless Integration" 5/5 What do you like best about Birdeye? I really like that Birdeye integrates seamlessly with our existing patient software, Dentrix Ascend. It automatically sends out review requests, so we don't have to do anything on our end. If a patient has a Gmail, they get a Google request, and if not, they can respond to a Facebook review. This automation has been very successful at getting us new reviews on Google. The initial setup of Birdeye was also very easy, completed in just two online calls with our setup specialist. I also love that our setup specialist, who is in New York, works late to help us in Hawaii even though we are 6 hours behind him!! Review collected by and hosted on G2.com. What do you dislike about Birdeye? There is nothing I dislike about Birdeye. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye sends out automated review requests and integrates with our patient software, Dentrix Ascend. It helps us get new Google reviews without any manual input and ensures reviews are sent automatically to Gmail or Facebook. It also provided a widget to update the good reviews automatically on our webpage and the good reviews also get posted to our social media. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rob O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rob O.") RO Rob O. E-Commerce and Technical Resources Manager Enterprise (\> 1000 emp.) 6/8/2023 "Updated Review: Birdeye Continuously Improves our Online Rating and Reputation" 5/5 What do you like best about Birdeye? Birdeye is analogous to a lighthouse, allowing us to safely navigate and address customer concerns before they turn into a negative review. Their software allows us to provide better customer support and mitigate issues that result in poor ratings and reviews at the company and product level. Birdeye has automated the process for requesting reviews by sending a message after certain actions have taken place. Review responses are automatic and ensure customer feedback is responded to promptly. The Account Managers check in periodically to review goals and any questions or issues. Review collected by and hosted on G2.com. What do you dislike about Birdeye? The Birdeye module intended to go on our website had a different overall company rating than our Google Business Page. Our Account Manager explained the discrepancy, but we have elected to not use the rating module widget on our website to mitigate confusion. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye is helping to solve issues with our online reputation. We doubled our 5-star reviews and increased our company's overall rating on sites like Google by a full star within the first month. In addition to helping us request and collect positive reviews, the service allows us to mitigate negative reviews by allowing our customers to communicate issues and receive additional support. In a recent update, we can automate review requests based on recent orders through our website. We continue to accrue positive reviews and our rating has increased nearly 2-stars since implementation. The Birdeye team stays in contact and we schedule calls periodically to discuss new opportunities and address any questions or concerns we may have. Update: our Customer Success Manager provided some great feedback on the timing of review requests, as they noticed a recurring pattern in our feedback. Customers were mentioning receiving the feedback request before receiving their order. To improve this, they suggested adding a delay in the automation so the review request is sent when the product is more likely to have been delivered. This small adjustment will go a long way in converting positive experiences into strong Google reviews. We also had recommendations on increasing our social activity by adding more consistent activity. An area we were looking to improve and tie into our reputation management. Birdeye allows us to easily manage this all from one platform. Review collected by and hosted on G2.com. Show More 7/8/2026 Current UserValidated ReviewerSource: Organic ![Joseph D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph D.") JD Joseph D. Loan Officer Enterprise (\> 1000 emp.) 7/7/2026 "Intuitive UI, Fast Setup, and Easy Review Management with Birdeye" 5/5 What do you like best about Birdeye? Birdeye has an intuitive UI that makes it very easy to set up and optimize. I can quickly see where my reviews came from, where they’re posted, and interact with each one directly through Birdeye’s integration platform, including AI-suggested replies. Onboarding was painless, and I’m already noticing performance results since getting started. Review collected by and hosted on G2.com. What do you dislike about Birdeye? My only complaint is that I have to log into my profile via SSO from my work PC, which means I can’t reply to reviews using a regular login from my phone. It would definitely be more convenient to respond on mobile, but waiting until I’m back at my PC isn’t really a problem. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye takes the guesswork out of the review process. Review requests are automatically sent to my clients, and I’m notified as soon as they leave a review. From there, the review is posted, and the SEO helps put it in front of the right people so I can connect with more leads. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Akash C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akash C.") AC Akash C. Business Analyst Mid-Market (51-1000 emp.) 11/28/2023 Guest users or non-business users of the software, not included in G2 scores. "Great Solution for Online Reviews and Patient Engagement" 5/5 What do you like best about Birdeye? One of the newer features I appreciate is Birdeye's AI-powered tools that help generate thoughtful review responses and summarize customer feedback. The enhanced messaging capabilities also make it easier to communicate with patients across different channels from a single platform. These improvements reduce manual work, improve response times, and help our team deliver a better overall patient experience. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Birdeye could offer more flexibility in customizing dashboards and analytics so different team members can view the metrics most relevant to their roles. It would also be helpful to have more advanced filtering options for reviews and customer interactions, making it easier to identify trends and generate actionable insights for larger practices. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? I use Birdeye to manage online reputation and customer reviews, automate review requests saving time, and gather more reviews. It centralizes our reviews, making monitoring and responding easy, improving online reputation and efficiency. Review collected by and hosted on G2.com. Show More 7/18/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Lacy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lacy H.") LH Lacy H. Office Manager Enterprise (\> 1000 emp.) 10/13/2021 "Birdeye has changed how our patients find us!" 5/5 What do you like best about Birdeye? Before Birdeye our google and facebook reviews were really low. This affected our visibility on google and other search platforms. Birdeye has helped us in our ranking in google as well as other social media platforms. About 90% of our patients find us by searching for a Pediatric Dentist near them. We have a lot of new patients state they have read our reviews on google or social media platforms. Review collected by and hosted on G2.com. What do you dislike about Birdeye? I don't have any complaints about this company. They do a great job! Review collected by and hosted on G2.com. Recommendations to others considering Birdeye: It's worth the investment! Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? We have resolved our lack of patient reviews on Google and Facebook. Our patients love the ease of writing a review based on the reminder they get after their appointment through text or email. I love the direct feedback option too. We do have patients that use the direct feedback instead of resorting to a lesser review score. Review collected by and hosted on G2.com. Show More Response from Ciera Saldona of Birdeye [Editedit](https://www.g2.com/survey_responses/birdeye-review-5055162/official_response/edit) Hi Lacy! We value our customers and always want to provide the best support. Thank you for sharing your experience and being a Birdeye customer! 😍 7/13/2026 Current UserValidated ReviewerSource: Organic ![Ashley P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley P.") AP Ashley P. Interior designer sales consultant Enterprise (\> 1000 emp.) 8/14/2024 "Remote Payments and Privacy That Transformed Our Sales" 5/5 What do you like best about Birdeye? I've been using Birdeye for about five years now, and it has truly helped shape our customer service while making our lives so much easier. It's an indispensable tool for our daily business operations, one we didn't even know we needed until we had it, and I still haven't used it to 100% of its capabilities. One of the biggest benefits for me is privacy. Birdeye lets me maintain excellent client relations and keep communication lines wide open without ever having to give out my personal cell phone number. It has completely transformed my sales process, because I can collect payments securely through the platform anytime and anywhere, so I'm able to lock in a sale no matter where I am. Even when our power goes out at work and we can't use the CC machine, this has saved me many times. Remote payment taking is hands down the best option for me. I also really like being able to navigate clients directly through our website while texting with them, guiding them through pages and closing the sale right then, which has been huge for my closing rates. The mental separation is helpful too, since if I choose to be off or on vacation, a client can still reach out and someone else can work with them. I've had too many times where I missed a personal text or call, and now someone can schedule a delivery or answer a quick question while I'm not 100% checked in. It helps with customers who like to text instead of calling, so they can send issues, questions, and pictures and know it'll go through. I've been on vacation the last two weeks, my clients asked for ETA updates, someone jumped in to answer them, and I added an internal note to thank that person, and the client still thinks it's me. It's been very helpful to see what's been asked and done at the end of the day. It also holds all the old history for the client and full conversations, and questions from our website get directed to us as the store. We switched from Podium mainly because of pricing. Other than being new, the setup was simple. If you want an elevated way to work your clients while remote, I can't recommend Birdeye enough, and I'd rate it a 10 out of 10 to recommend. Review collected by and hosted on G2.com. What do you dislike about Birdeye? {"Only issue that i have is sometime the invoice number glitches, and you have to open the number options between each number. The invoice number every time i have to type a number on the app, it make you change from keyboard to number pad between each and every number.","I sometimes don't like that the whole store keeps seeing the sale while I'm working with the client.","I also don't like people seeing my whole conversation with the client, it can get personal sometimes.","The app/payment can be down so we can't accept payments on the app; I have to log in to the web instead.","Onboarding was hectic — newer people and older people that aren't tech savvy were having a hard time. It was simple just annoying for me.","Unfortunately our Birdeye isn't connected to our CRM.","Visibility/permission controls are limited: once something is assigned to someone it becomes available to the whole store, and there's no easy way to set work days/hours or reset visibility when someone leaves."} Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? The biggest thing for me is remote payment taking, hands down. I can collect payments securely anytime, anywhere, even when our power goes out and the CC machine won't work. Clients can reach me without my personal cell number, and someone can jump in while I'm off or on vacation. Review collected by and hosted on G2.com. Show More Response from Ciera Saldona of Birdeye [Editedit](https://www.g2.com/survey_responses/birdeye-review-10004271/official_response/edit) Thank you for sharing your positive experience with Birdeye. We understand your privacy concerns and we take them seriously. 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