---
title: Birdeye Reviews
meta_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 4118 reviews by the users' company size, role or industry
  to find out how Birdeye works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 4118
  scale: '5'
date_modified: '2026-07-02'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---

# Birdeye Reviews
**Vendor:** Birdeye  
**Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 4,118
## About Birdeye
Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.



## Birdeye Pros & Cons
**What users like:**

- Users find Birdeye to be **easy to use and simple to navigate** , enhancing their experience with quick support and review management. (1019 reviews)
- Users appreciate the **user-friendly interface** of Birdeye, making navigation and review management hassle-free. (1009 reviews)
- Users find Birdeye's **review management features** invaluable for enhancing communication and boosting online reputation. (851 reviews)
- Users commend Birdeye for its **exceptional customer support** , facilitating smooth integration and effective client communication. (720 reviews)
- Users appreciate the **easy scheduling and communication** features of Birdeye, enhancing efficiency and user experience. (589 reviews)
- Reviews (540 reviews)
- Centralized Reviews (497 reviews)
- Review Increase (475 reviews)
- Efficiency (398 reviews)
- Customer Service (385 reviews)

**What users dislike:**

- Users note the **missing features** in Birdeye, wishing for integrations like TikTok and other enhancements. (232 reviews)
- Users experience **slow UI performance and AI limitations** , expecting improvements for enhanced functionality and customer support. (158 reviews)
- Users find the **dashboard confusing** and face challenges with spam reviews, complicating their overall experience with Birdeye. (158 reviews)
- Users experience a **steep learning curve** with Birdeye's interface, requiring time to fully grasp its features. (139 reviews)
- Users note the **limited features** of Birdeye, expressing a desire for more inclusive options and enhancements. (138 reviews)
- Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (122 reviews)
- Limitations (118 reviews)
- Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (117 reviews)
- Poor Customer Support (114 reviews)
- Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (102 reviews)

## Birdeye Reviews
  ### 1. Remote Payments and Privacy That Transformed Our Sales

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashley P. | Interior designer sales consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** August 14, 2024

**What do you like best about Birdeye?**

I've been using Birdeye for about five years now, and it has truly helped shape our customer service while making our lives so much easier. It's an indispensable tool for our daily business operations, one we didn't even know we needed until we had it, and I still haven't used it to 100% of its capabilities. One of the biggest benefits for me is privacy. Birdeye lets me maintain excellent client relations and keep communication lines wide open without ever having to give out my personal cell phone number. It has completely transformed my sales process, because I can collect payments securely through the platform anytime and anywhere, so I'm able to lock in a sale no matter where I am. Even when our power goes out at work and we can't use the CC machine, this has saved me many times. Remote payment taking is hands down the best option for me. I also really like being able to navigate clients directly through our website while texting with them, guiding them through pages and closing the sale right then, which has been huge for my closing rates. The mental separation is helpful too, since if I choose to be off or on vacation, a client can still reach out and someone else can work with them. I've had too many times where I missed a personal text or call, and now someone can schedule a delivery or answer a quick question while I'm not 100% checked in. It helps with customers who like to text instead of calling, so they can send issues, questions, and pictures and know it'll go through. I've been on vacation the last two weeks, my clients asked for ETA updates, someone jumped in to answer them, and I added an internal note to thank that person, and the client still thinks it's me. It's been very helpful to see what's been asked and done at the end of the day. It also holds all the old history for the client and full conversations, and questions from our website get directed to us as the store. We switched from Podium mainly because of pricing. Other than being new, the setup was simple. If you want an elevated way to work your clients while remote, I can't recommend Birdeye enough, and I'd rate it a 10 out of 10 to recommend.

**What do you dislike about Birdeye?**

{"Only issue that i have is sometime the invoice number glitches, and you have to open the number options between each number. The invoice number every time i have to type a number on the app, it make you change from keyboard to number pad between each and every number.","I sometimes don't like that the whole store keeps seeing the sale while I'm working with the client.","I also don't like people seeing my whole conversation with the client, it can get personal sometimes.","The app/payment can be down so we can't accept payments on the app; I have to log in to the web instead.","Onboarding was hectic — newer people and older people that aren't tech savvy were having a hard time. It was simple just annoying for me.","Unfortunately our Birdeye isn't connected to our CRM.","Visibility/permission controls are limited: once something is assigned to someone it becomes available to the whole store, and there's no easy way to set work days/hours or reset visibility when someone leaves."}

**What problems is Birdeye solving and how is that benefiting you?**

The biggest thing for me is remote payment taking, hands down. I can collect payments securely anytime, anywhere, even when our power goes out and the CC machine won't work. Clients can reach me without my personal cell number, and someone can jump in while I'm off or on vacation.

**Official Response from Ciera Saldona:**

> Thank you for sharing your positive experience with Birdeye. We understand your privacy concerns and we take them seriously. We are constantly working to enhance our platform and will take your feedback into consideration.

  ### 2. Centralized Citation Management with Superior Sync

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon P. | SEO Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 26, 2025

**What do you like best about Birdeye?**

I use Birdeye for online directory citation management. It lets me establish a central source of truth and then push out accurate information to many, many directories online. It also streamlines duplicate citation suppression, and approving or denying business profile suggested changes. What I like most is the convenience of having a single location where I can work, generate reports, and provide value to my clients. In the day to day, Birdeye is definitely superior to BrightLocal. The outcomes, the follow through on listing sync, and the reports I'm able to generate far exceed the capabilities of BrightLocal. It provides better overall outcomes, with an increased rate of follow through on directory citation syncing. The initial setup was the perfect level of ease, and enough guidance was provided to ensure all steps were completed correctly.

**What do you dislike about Birdeye?**

{"Operationally, I want a change history on a per account basis so companies can see who made which changes to which accounts and when.","On one account, human error led to incorrect social profile URLs being added to the wrong account, and it was impossible to establish a timeline for the client because we had no record of who made the change or when the change was made.","I don't find Birdeye truly user intuitive."}

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye lets me establish a central source of truth and push accurate info out to many directories online. It streamlines duplicate citation suppression and approving or denying business profile suggested changes. I get a single place to work, generate reports, and provide value to my clients, with a higher rate of follow through on citation syncing.

  ### 3. Birdeye: Intuitive, snappy UI with seamless BigQuery integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nick C. | mgr. F&B Analytics, Enterprise (> 1000 emp.)

**Reviewed Date:** June 29, 2026

**What do you like best about Birdeye?**

The interface is intuitive and easy to learn. Integrations via the Birdeye API, which allow us to pull data directly into our business data environment in Big Query, have been smooth. Overall performance of the Birdeye UI is snappy, and filtering through reviews is quick. Understanding our customers' opinions on our outlets is well worth the cost of admission. Birdeye support is amazing; they answer quickly and concisely. The AI features and stock reporting allow our non-technical stakeholders to understand sentiment around their outlet and easily compare reviews in pre- and post-change periods.

**What do you dislike about Birdeye?**

I dislike the "Archived" review features. Once a review is pulled down from the site where it was posted, it becomes archived and effectively hidden. I would still like to see those reviews and be able to follow up on the points they raise.

**What problems is Birdeye solving and how is that benefiting you?**

No single place to obtain customer reviews. We would have to manually scrape reviews ourselves. Birdeye solves the problem of aggregating all our reviews into a single, easy-to-consume dashboard for us.

  ### 4. Birdeye is a MAJOR timesaver!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jessica H. | Hospital Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** November 01, 2024

**What do you like best about Birdeye?**

Birdeye makes it easy and convenient to see all of your business reviews, all at once on all the platforms - and responding to them so simple and fast! And the platform is easy to learn and navigate. The AI tools are so nice to have -  when time is often not on your side, Birdeye is a major timesaver. I have been super pleased with Birdeye for our hospital - and for saving me time!

**What do you dislike about Birdeye?**

The AI generated responses are a great way to launch a more pesrsonalized response to our reviews, but I wouldn't use them without editing them. They feel a little stiff and forced/like ai is responding to someone's review - which I for sure want to avoid. I still like using it as a backbone to craft my response's over not having it at all.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye solves my TIME problem - I don't have a lot of it to devote to review managment - and Birdeye keeps everything in one spot for me to see quickly and easily. Before Birdeye I had to log in to dashboards among different sites - with Birdeye, all the site reviews are right there for me! Before Birdeye I wasn't sure I'd receive notice of new reviews - with Birdeye, I get an email right away so I can respond quickly. Without the ai tool to help craft my responses to reviews, it would take me so much more time. Birdeye solves so many problems!

  ### 5. Birdeye Delivers Automated Reputation Management, EHR Integration & Fast Maps Ranking Gains

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ryan B. | Director of Marketing and Business Development, Enterprise (> 1000 emp.)

**Reviewed Date:** June 29, 2026

**What do you like best about Birdeye?**

I love the automation of reputation management as well as the detailed reporting on reviews, rankings of our google locations, and AI performance.  We utilize Listings, Reviews, Social, and Search AI and integrate directly into our EHR, AdvancedMD.  This allows for simple, automated imports of new clients as well as automated review requests.  Our Listings tool allows us to track pertinent keywords across SERP, Maps, and more.  The software works extremely well with very little downtime.  When there are minor issues, support is responsive and helpful.  

I didn't expect our business location rankings to improve so quickly on the maps - this has helped our business generate more leads in new areas of service.

**What do you dislike about Birdeye?**

The only downside to utilizing Birdeye, in my opinion, is that it can often develop quickly and new features are deployed often - leaving a rapidly changing interface that requires constant upkeep to manage.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is helping us manage our Google (and other services) Listings as well as reputation with extreme ease via Listings AI.  The Listings AI tool solved a major problem for managing a multi-site business.

  ### 6. Boosts Reviews, Speeds Responses & Provides Actionable Insights

**Rating:** 4.5/5.0 stars

**Reviewed by:** Taniesha B. | General Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** June 29, 2026

**What do you like best about Birdeye?**

What I like best about Birdeye is that it brings the entire guest experience into one platform. It makes it easier to manage online reputation, generate more reviews, communicate with guests through text and web chat, and gain actionable insights from feedback. I especially appreciate how it helps businesses identify trends, respond quickly to guest concerns, and use real customer sentiment to improve operations and strengthen brand loyalty.

**What do you dislike about Birdeye?**

I wouldn't say there's anything I dislike about Birdeye. Like any platform that's continuously evolving, there are times when certain features or enhancements take a little longer to roll out than I'd like. Occasionally, our operational needs outpace what's currently available, but I see that as part of a growing product rather than a drawback. Overall, I've had a great experience with the platform and appreciate that it's consistently improving based on customer needs.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has helped us centralize and strengthen our guest experience. It makes it easier to collect and manage guest feedback, monitor our online reputation, and respond to reviews in a timely manner. Instead of reacting to issues after they've escalated, we can identify trends, coach our team, and make operational improvements based on real guest insights. It's also helped us build trust with prospective guests by increasing our online presence and showcasing authentic experiences, which ultimately supports guest retention, team accountability, and business growth.

  ### 7. Enhance customer engagement, generate more reviews, and streamline feedback management with Birdeye.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melissa F. | Assistant Practice Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** May 23, 2025

**What do you like best about Birdeye?**

I’ve found the automated responses and AI-generated review summaries to be incredibly valuable, saving both me and my team significant time while helping us maintain consistent communication. Having reviews and survey feedback centralized in a single dashboard makes it easy to monitor, manage, and respond efficiently.
The analytics provided by Birdeye have been especially beneficial for our hospital, offering meaningful insights into client sentiment and highlighting opportunities to enhance our services and operations. Since implementing the platform, we’ve also seen a steady increase in detailed client feedback, providing us with valuable information to better understand our clients’ experiences and needs.
Overall, Birdeye has become an essential tool for gaining actionable feedback, strengthening client engagement, and supporting our ongoing commitment to delivering an exceptional client experience. We look forward to continuing our partnership with Birdeye and leveraging its tools to further enhance the quality of service we provide to our clients and patients.

**What do you dislike about Birdeye?**

Birdeye offers a comprehensive suite of features that can take some time for new users to fully learn and navigate. As with any robust platform, there is an initial learning curve while becoming familiar with its tools and capabilities.
However, once users gain experience with the system, it becomes an intuitive and highly effective resource. The time invested in learning the platform is well worth it, as Birdeye provides significant value through its powerful analytics, streamlined workflows, and enhanced ability to manage customer feedback and engagement.

**What problems is Birdeye solving and how is that benefiting you?**

Many satisfied customers do not typically take the initiative to leave reviews, and manually requesting feedback can be time-consuming and lead to inconsistent results. Birdeye simplifies this process by automatically sending a text message or email after each client interaction—whether it's a service appointment or a purchase—inviting customers to share their experience through a direct review link.
This streamlined approach makes it easy for clients to leave feedback on platforms such as Google, Yelp, and other industry-specific review sites. Since implementing Birdeye, we’ve experienced a significant increase in both the volume and quality of reviews we receive. Clients are providing more detailed feedback, and many positive reviews now include photos, offering even greater insight into their experiences. The increased engagement has helped us strengthen our online presence while gaining valuable feedback to support continuous improvement.

**Official Response from Ciera Saldona:**

> We're glad to hear that you appreciate Birdeye's automated responses and AI-powered review summaries. We understand the importance of saving time and maintaining consistent messaging.

  ### 8. User-Friendly, Fully Integrated with AppFolio, and Backed by Reliable Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Megan F. | Operations Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about Birdeye?**

Birdeye has an easy, intuitive user interface that works well for both brand-new users and those already seasoned with the platform. The integration with AppFolio was a major selling factor for us. The system performs reliably and is customizable for our business needs. The pricing felt reasonable given the integration features. Their support team has always been available when we've needed them, and Birdeye provided a very robust onboarding experience. The AI/intelligence offerings are aligned with keeping us at the top of our game.

**What do you dislike about Birdeye?**

I haven't encountered any downsides to using Birdeye. If I were to offer one piece of constructive feedback, it would be to further expand and strengthen the existing integration with AppFolio, preferably  their Association Management division, so we can enjoy the integration for  both of our AppFolio databases.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has helped us meet our review automation needs. It's much easier now to identify which employees are actively requesting reviews and to track the positive results that follow, along with respond to those reviews quickly using the AI recommended responses.

  ### 9. Fantastic Client Satisfaction Management Program!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sunny L. | Veterinary Relations Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** September 05, 2024

**What do you like best about Birdeye?**

Birdeye is a direct and instant connection to our clients. Whether they had a positive experience or not, we can instantly respond to thank them and address any concerns. It is also a great tool to keep track of positive reviews so that we can contact the owners and post reviews with updated pictures on social media. The public trusts opinion and proof. Birdeye is able to give us both of those to help us know which direction our marketing and communications are going. The dashboard is a simple, easy-to-use format that breaks down the reports and helps me keep everything in one place. The AI features are fantastic! It helps me stay on top of interacting with clients and responding to poor reviews to alleviate miscommunications and ensure trust. The insights, reports, and competitor views are brilliant! I review them daily, and it is a vital tool.

**What do you dislike about Birdeye?**

We have not had any issues with Birdeye as far as the program. It updates continually, and the requests are instant. It would be nice to have learning modules regarding client interactions and understanding how best to use the tools in the program to increase and encourage positive reviews.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is my main management tool that we use to track our priorities and tasks. It is a tremendously useful and knowledgeable tool to keep everything organized and available in one place for us. We have the information instantly available to actively know second by second how our clients are experiencing each aspect of the process (check-in, finances, quality of care, and check-out). The analytics and reporting help us keep everything together in one place. Our clients are very important to us, and the instant updates on reviews allow us to interact with them and reassure them that their voice is heard. It is also the starting point for every grievance, so it equips us to have the contact and client information to thoroughly review every experience.

**Official Response from Ciera Saldona:**

> We appreciate your feedback and are glad to hear that Birdeye's reporting features have helped you keep everything in one place and interact with clients effectively. We're committed to providing valuable tools for businesses like yours.

  ### 10. Intuitive Platform, Excellent Onboarding, and Growing Reviews with Birdeye

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jenna T. | STEM Intern, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about Birdeye?**

Birdeye did an amazing job during onboarding. They worked side by side with my team to make sure our account was configured correctly, and that we felt confident in how to use the tools included in our subscription. They also continued to follow up and offer support throughout the process.

The UX is intuitive, and it’s easy to navigate the platform and understand the reports we’re looking at. We were able to set up pre-written responses for different types of reviews, which has been a helpful time-saver, and the AI tool for writing responses has also been useful for my team.

In the near future, we’ll be integrating our outreach workflows with our HubSpot account. That should be an excellent time-saver and will help us track which accounts have received a text or email asking them to leave a review. In the meantime, we appreciate the flexibility to do manual uploads.

Pricing was reasonable for the solution. Overall, the platform is working exactly as we expected: our online reviews are increasing, and we’re able to keep up with the higher volume even with a small team. We are very pleased with the performance of Birdeye.

**What do you dislike about Birdeye?**

At this time, there are no complaints. We’re meeting the goals we set for onboarding with Birdeye, and everything is on track so far.

**What problems is Birdeye solving and how is that benefiting you?**

We use Birdeye for online listings and review management. We previously had a cheaper solution, but it didn’t offer the same outreach or integration capabilities that we get with Birdeye.

  ### 11. Birdeye Streamlined Our Review Process — A Valuable Tool for Growing Our Business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Oh T. | Head of Operations, Enterprise (> 1000 emp.)

**Reviewed Date:** June 29, 2026

**What do you like best about Birdeye?**

Birdeye has streamlined our review process by automating review requests, saving us hours each week. The dashboard makes it easy to manage and respond to reviews, while the reporting helps us track performance. An unexpected benefit has been the steady growth in our Google reviews and stronger online reputation.

**What do you dislike about Birdeye?**

The reporting could be more customisable, and managing templates across different campaigns can be a little cumbersome. More flexible dashboards and easier bulk editing would make it quicker to analyse performance and update campaigns as we grow.

**What problems is Birdeye solving and how is that benefiting you?**

We struggled to consistently collect client reviews and manually followed up after each settlement, which was time-consuming and often led to missed opportunities. With Birdeye, review requests are automated, making the process consistent and saving our team several hours each week. As a result, we've significantly increased our Google reviews, strengthened our online reputation, and built greater trust with prospective clients.

  ### 12. Birdeye Centralizes Reviews and Messaging with Time-Saving Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lee M. | Receptionist, Enterprise (> 1000 emp.)

**Reviewed Date:** June 16, 2026

**What do you like best about Birdeye?**

What I like best about Birdeye is how it centralizes customer reviews, messaging, and reputation management in one platform. It makes it easy to monitor customer feedback, respond quickly, and gain insights that help improve the overall customer experience. The interface is user-friendly, and the automation features save significant time while helping maintain a strong online presence.

**What do you dislike about Birdeye?**

The learning curve can be a bit steep initially, and some advanced features are only available in more expensive plans. The interface can also feel overwhelming when you're first getting started.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps solve the challenge of managing customer reviews, communications, and online reputation across multiple channels from a single platform. It streamlines the process of collecting feedback, responding to customers, and monitoring brand sentiment, which saves time and improves efficiency. This has helped me stay on top of customer interactions, identify areas for improvement more quickly, and maintain a stronger online presence.

  ### 13. Birdeye Makes Review and Reputation Management Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lois B. | Receptionist, Enterprise (> 1000 emp.)

**Reviewed Date:** June 15, 2026

**What do you like best about Birdeye?**

What I like best about Birdeye is how it centralizes customer reviews, messaging, and online reputation management in one easy-to-use platform. The automated review requests help generate more customer feedback with minimal effort, and the dashboard makes it simple to monitor and respond to reviews across multiple sites. The reporting features provide valuable insights into customer sentiment, helping businesses improve their service and strengthen their online presence. Overall, Birdeye saves time, improves customer engagement, and makes reputation management much more efficient.

**What do you dislike about Birdeye?**

One area where Birdeye could improve is its customization options for certain automated campaigns and workflows, which can feel somewhat limited for businesses with more complex needs. The platform also has a wide range of features, so there can be a learning curve for new users trying to take full advantage of everything it offers. Additionally, some reporting and analytics views could be more flexible and easier to customize for specific business requirements.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps solve the challenge of managing customer reviews, communications, and online reputation across multiple platforms from a single location. It streamlines the process of collecting customer feedback, responding to reviews, and engaging with customers through messaging tools. This saves significant time, improves efficiency, and helps maintain a strong online presence. As a result, we gain better visibility into customer sentiment, can address issues more quickly, and are able to build greater trust with both existing and potential customers.

  ### 14. Flexible Notifications and AI-Written Review Replies Save Us Time

**Rating:** 4.5/5.0 stars

**Reviewed by:** Carrie C. | Executive Personal Assistant, Enterprise (> 1000 emp.)

**Reviewed Date:** June 29, 2026

**What do you like best about Birdeye?**

I like that I’m notified by both text message and email, and I appreciate that there are several different notification options to choose from. I also like that they provide an AI-written response for our online reviews that we can use, which is very helpful. It reduces the time we spend figuring out how to respond to both negative and positive reviews, and it keeps us updated as soon as we receive them so we can address them promptly online.

**What do you dislike about Birdeye?**

So far, I haven’t found anything I don’t like. However, I would like to be able to send the review response directly from the Birdeye website.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to manage customer reviews for my app online. It notifies me by text and email when new reviews come in, offers AI-written response options, and helps me save time so I can reply promptly.

  ### 15. Easy to use product that keeps improving.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Brant  S. | Project Manager , Small-Business (50 or fewer emp.)

**Reviewed Date:** March 06, 2024

**What do you like best about Birdeye?**

Birdeye has a large suite of products to help any business succeed.  From Local Listing Management, Experience Management, Online Reputation Management to Social Media Management.  We use their Local Listing and Online Reputation Management and have been for years.  It has helped us establish consistent business listing information online and increase the number of reviews we receive each month.

They have a great interface and mobile application as well which makes using the product easy especially since you are in it on a daily basis.  It is easy to setup and if you have any issues they have great customer support.

Their online chat feature works well with businesses who value quick connection with customers. When the customer is on their website and reaches out the business can instantly interact with them to help convert the customer.  While there are some spam contacts over 80% have been legitimate.   It is easy to integrate the chat feature into the website as well as the reviews link and reviews rating.

The application runs well and is easy to use online or on your phone.  The newer AI features seem to work well although I am not always sure what the real difference is from the old non AI products.

**What do you dislike about Birdeye?**

Birdeye is a little more expensive than some of their competitors.  Sometimes I get frustrated with what is included and what is an additional cost.  It is not always clear until you add it and get billed for it.

**What problems is Birdeye solving and how is that benefiting you?**

Having consistent reviews online is important and Birdeye makes this easy.  Their tool does the work to solicit reviews and follow-up with individuals who have not reviewed and help them to do so.  They also provide an easy to use communication / online chat tool.  This helps you connect with potential customers and turn leads into conversions.  Their easy to use local listing management will help keep business information in sync across business directorys.

  ### 16. Birdeye: The Ultimate Reputation Management Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** JR P. | Director of Sales Support, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 08, 2017

**What do you like best about Birdeye?**

I like how Birdeye has continued to grow each year, bringing on new products, with social media being a big one. The inbox feature is really critical for us to communicate with our customers, which is the biggest piece we utilize. Social media allows us to post to multiple channels at once, making it very convenient. Additionally, the inbox allows one-on-one texting without any charge, keeping us in touch with our customers, which is something many businesses overlook. I also found the initial setup very easy, especially with the help of videos in all modules which made it straightforward. Birdeye is really a good product for reputation management.

**What do you dislike about Birdeye?**

I think they need to have a phone system, and they're working on that. Their email marketing could be better. I think they're a little lax on it, but they have a program they're currently working on. We're not disappointed, and the things that we think can be improved on, they currently are working on.

**Recommendations to others considering Birdeye:**

Do not price be a deciding factor. You will not be disappointed the results and the results assist you in retention which allows you time to grow your client base.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye for reputation management, letting us communicate with customers beyond their initial experience. It provides an inbox for back and forth communication, gathers online reviews, and posts to multiple social media channels from one platform, simplifying engagement.

  ### 17. Great ROI, but there's room to grow.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kailey M. | Marketing Coordinator, Enterprise (> 1000 emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about Birdeye?**

What I value most about Birdeye is how seamlessly it allows our individual loan originators to access the platform, monitor their performance, and quickly reply to feedback using its efficient built-in AI tools. The software also streamlines our marketing by automatically transforming those positive client reviews into polished social media posts to keep our feeds active with strong social proof. 

Beyond day-to-day management, users consistently praise their highly responsive, 24/7 customer support team for providing fast, helpful assistance whenever technical questions or onboarding needs arise. On a strategic level, businesses highlight the software's immense return on investment (ROI), noting that automated SMS review campaigns heavily accelerate review volume, which directly translates into a powerful boost for local SEO and Google visibility. 

Ultimately, by combining clear performance dashboards that track employee-level responsiveness with dependable customer service, Birdeye gives team-centric businesses a complete communication powerhouse that moves the needle on revenue and lead generation. 

Lastly, I like that it integrates well with social media platforms like Facebook and Instagram. My LOs are able to pull up the reviews. change the background to fit their aesthetic and upload them straight to their social media platforms easy peezy!

**What do you dislike about Birdeye?**

While Birdeye delivers powerful results, the platform's user interface can feel incredibly overwhelming and convoluted, especially when managing a team with multiple individual loan originators. The dashboard tries to pack too much data onto the main screen, making it frustratingly difficult to quickly locate a specific loan officer's profile, track their individual metrics, or even distinguish exactly whose reviews you are currently looking at without a clunky, multi-step navigation process. 

They severely need to streamline and simplify the face of the platform so branch managers can analyze employee-level performance at a glance without getting lost or confused in the clutter. 

Beyond the messy interface, other users frequently point out minor but persistent frustrations, such as the AI-generated responses occasionally feeling repetitive and generic if not manually tweaked. 

Additionally, the system sometimes experiences lag when updating review statuses, lacks native publishing support for modern social media formats like TikTok or live videos, and features a steep learning curve that requires considerable time and training for new team members to fully master.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye solves my biggest headache of managing a scattered online presence and wasting hours on reputation strategy by centralizing my local search visibility, review generation, and client messages into a single automated hub. By streamlining review collection right after a transaction, the platform rapidly accelerates our feedback volume, which really boosts our Google visibility and builds instant credibility for my team. 

It completely fixes my engagement roadblocks with built-in AI tools that draft polished, context-aware replies for me, keeping our clients happy while saving me tons of time every single day. Plus, it automatically turns our best testimonials into active social media posts and pulls messages from dozens of networks into one place, giving my individual team members total control over their digital footprint without the friction of bouncing between a million different apps.

**Official Response from Ciera Saldona:**

> We're glad to hear that Birdeye has helped improve your online presence on Google! We understand that the setup process can be challenging, and we're continuously working to make it more user-friendly.

  ### 18. Efficient Automation with Room for Growth

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adrian A. | Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** May 18, 2026

**What do you like best about Birdeye?**

I really value the all-in-one dashboard. Having reviews, social media, listings, and customer messaging in one place eliminates the need to jump between different apps or platforms. It makes managing our online presence much more streamlined and consistent.

**What do you dislike about Birdeye?**

There are some functionalities that we would love to be included in some of their modules, like social AI, for it to be better suited in an agency.

**What problems is Birdeye solving and how is that benefiting you?**

We were struggling to keep up with monitoring, requesting, and responding to customer reviews across multiple different sites (Google, Yelp, Facebook). It was a manual, time-consuming process, and our local search rankings were suffering because we weren't generating enough consistent, positive reviews.Birdeye solved this by automating our review requests and giving us one central inbox to reply from. The benefit is twofold: we are saving hours of manual work each week, and the steady stream of new reviews has significantly boosted our local SEO, helping us attract more new customers.

**Official Response from Ciera Saldona:**

> Thank you for sharing your positive experience with Birdeye. We're thrilled to hear that it fits well with your marketing and automation arsenal, and that it's valuable for managing reviews and listings for your multilocation clients. We'll take note of your suggestions for additional functionalities to better suit agencies.

  ### 19. User-Friendly Portal with Smart Automated Responses and Valuable Insights

**Rating:** 4.5/5.0 stars

**Reviewed by:** ashley m. | Marketing, Enterprise (> 1000 emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about Birdeye?**

I really like the automated responses when we receive reviews. I also appreciate how user-friendly the portal is and how easy it is to navigate. The Google Analytics integration is another great addition that helps with streamlining. Overall, we’re certainly getting our money’s worth from this product, since it provides a lot of insight across our departments and helps us identify areas of strength and weakness. The process is quick and effective. We also know instantly when receiving a review and trust that the automated response will work. Support and onboarding was a breeze.

**What do you dislike about Birdeye?**

My only dislike is that on the URL page, we sometimes have guests click on "contact us directly" and send us a positive review. Therefore, we miss out on publishing those 5-star reviews.

**What problems is Birdeye solving and how is that benefiting you?**

It's giving us more time back in our day. We can easily push for more reviews and can trust the automation to create responses in a timely manner.

  ### 20. Birdeye Streamlines Patient Review Outreach with Smooth Integration and Responsive Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christine S. | Accounts Receivable, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about Birdeye?**

It has been a great tool for automatically reaching out to patients and encouraging them to leave reviews, while seamlessly displaying those reviews across our various platforms without requiring our team to manually enter patient information, log into multiple systems, or create posts highlighting top reviews. The integration process was smooth and worked seamlessly with all of our existing systems.

Additionally, whenever we encounter an issue or need assistance troubleshooting, the support team is easy to reach and provides prompt, helpful resolutions.

One feature we particularly appreciate is the ability for patients to provide private feedback about their experiences if they are not comfortable posting a public review. This allows us to address any concerns directly, improve their experience, and make their next visit even better. Overall, it has been an efficient and valuable tool for both patient engagement and practice growth.

**What do you dislike about Birdeye?**

There is not much that I do not like about Birdeye. The only thing that I would like to make easier is to block or remove patients that we would not like to receive a review message.

**What problems is Birdeye solving and how is that benefiting you?**

They are making sending campaigns or massive emails/texts for upcoming promotions that we are offering easier to do and allowing us to add more information and allowing AI templates to help us get started in what we are wanting to display. I love how they helped solve our problem of when and what we are posting where with their Social AI calendar. Is has helped us have all of our information in one spot and see all of our offices and platforms in one area.

  ### 21. Helpful Integrations, Strong Performance, and HUGE Time Saver

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sydney V. | Communications Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 27, 2026

**What do you like best about Birdeye?**

The integrations across so many different platforms has been a game changer for our social media and review engagement. Another aspect that has saved us a great deal of time is being able to manage and automate office listings, marketing posts, review responses, etc. for several locations at once.

**What do you dislike about Birdeye?**

It would be incredible if Birdeye could feed updated information back into our scheduling software. For example, if an email bounces back as non-deliverable, I’d love for it to be flagged or marked in some way so our team knows to update it the next time we interact with that client.

The only other thing I haven’t loved is that, when we were interested in adding mass texting capabilities, we discovered our initial integration wasn’t sufficient. We tried to update our integration using an SFTP file transfer; however, there wasn’t a quick or simple way to filter the necessary data from our software into the correct format to support further integration.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has given our seven locations the ability to consolidate social media, email campaigns, review requests, and online inquiries/leads in one place. It saves us hours each week by automating review requests nightly, letting us create social media posts and schedule them across multiple platforms for all locations at once, and enabling us to communicate with online inquiries/leads in real time. It's easy to use and is customizable to fit our needs.

  ### 22. User-Friendly Platform + Top-Notch Support Team!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Grace F. | Digital Media and Reputation Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 17, 2024

**What do you like best about Birdeye?**

Birdeye is user-friendly and offers a wide range of features to help you get the most out of your reviews. The reporting tools are helpful, and the customer support is excellent. The response time from both the Birdeye reps and backend support team is timely, and they are always willing to hop on a call for additional assistance. Anytime we’ve needed to integrate something new, they’ve made the process smooth and easy. Overall, the platform’s usability and high level of customer service make Birdeye a tool our team highly recommends.

**What do you dislike about Birdeye?**

The main downside to Birdeye is that the AI feature does not currently learn or adapt to your company’s brand voice over time. Because of this, the responses it generates do not always align with our messaging, making the feature less useful for our team. However, we’ve heard there are plans to introduce a brand voice feature, which is great to hear. Additionally, Birdeye no longer integrates with Yelp, which means we now have to log into Yelp separately to monitor and respond to those reviews.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye makes it easy to manage reviews across all of our communities and entities from one centralized platform. Since we receive reviews frequently, having everything organized in one place helps our team stay efficient with review responses. It simplifies the review management process, improves organization, and helps ensure no reviewer goes unnoticed. The reporting tools are another great feature, giving our onsite teams valuable insight into review trends and actionable feedback they can apply moving forward. Overall, Birdeye has become a daily tool for our team and has greatly improved the way we manage and monitor reviews.

**Official Response from Ciera Saldona:**

> We're pleased to hear that Birdeye has streamlined your review monitoring process and provided valuable reporting tools for your onsite teams. We understand the importance of a smooth user experience and will address the glitchy behavior and AI feature to better meet your expectations.

  ### 23. Valuable tool for daily business tasks

**Rating:** 4.5/5.0 stars

**Reviewed by:** Denise  A. | Social Care Supervisor, Enterprise (> 1000 emp.)

**Reviewed Date:** June 06, 2024

**What do you like best about Birdeye?**

It is very easy to understand and to navigate.  We are able to communicate with our customers in a quick and professional manner. Adding a new feature is relatively easy to understand and to integrate in our plan.  The assistance you receive from your account manager has also been very quick and helpful.

**What do you dislike about Birdeye?**

I would have to say the availibity of assistance only until 5pm.  Extended help desk hours would be great as well as weekends.

**What problems is Birdeye solving and how is that benefiting you?**

The quick steps it takes to send an SMS out to a customer as well as email for surveys and reviews. It has helped our BBB tremendously by improving our overall rating with the use of Birdeye to reach our customers.  It is a platform that is quick and easy to manage social media posts.

  ### 24. A Powerful Tool for Managing Multiple Offices Efficiently

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gina . | Marketing Director / SEO, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 21, 2026

**What do you like best about Birdeye?**

So many different features have saved me an enormous amount of time. The AI review response agent has been especially valuable — it analyzes sentiment, urgency, and even images to craft personalized, on‑brand replies. With seven dental offices, managing a high volume of reviews across multiple practices can become tedious, but this platform has genuinely freed up a significant portion of my day.

Birdeye’s interface is clean, intuitive, and clearly designed for efficiency. The dashboard brings reviews, messages, listings, and analytics into one simple, easy‑to‑navigate hub. For a multi‑location practice, the ability to toggle between offices or apply updates across all locations at once is a major advantage and eliminates so much repetitive work.

Integrations with multiple platforms are effortless. Whether it’s social media or online listings, the Birdeye platform syncs smoothly to ensure maximum reputation management with minimal manual effort.

Pricing feels fair and reasonable when you consider the number of hours saved by having so many daily tasks centralized in one place. The return on time alone makes it worthwhile.

Performance is solid, and customer support is top‑notch. Any questions or concerns are addressed quickly and thoroughly, which makes onboarding and ongoing use smooth and stress‑free.

**What do you dislike about Birdeye?**

I don’t have any suggestions for improvement based on the features I currently use.

**What problems is Birdeye solving and how is that benefiting you?**

Time management has been the biggest benefit. As a team of one handling social posts, online listings, review responses, and more, for seven dental offices, this platform has brought real structure to my day. The tools it provides make it easy to manage a large number of tasks quickly and efficiently, which has made a noticeable difference in my daily workload.

  ### 25. Powerful All-In-One Solution for Reputation Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jessica M. | Marketing, Enterprise (> 1000 emp.)

**Reviewed Date:** January 14, 2026

**What do you like best about Birdeye?**

I use Birdeye for everything across our company, from getting reviews to connecting our social media accounts. It solves many of our problems, and the amount of Google reviews we've received has been amazing. I love the friendly user experience and the ease of finding anything we are searching for. They have incredible webinars, bringing in speakers from all over the globe and keeping us up to date on trends with socials and algorithms. It’s simply an amazing program, and I wish we would have switched sooner. The initial setup was amazing—they basically did everything, and we just needed to create logins and passwords.

**What do you dislike about Birdeye?**

I dont have anything I dislike about birdeye

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to manage online reputation and marketing across multiple locations. It boosts our Google reviews significantly and connects our social media accounts efficiently.

  ### 26. Birdeye Puts Reviews, Messages, and Insights in One Time-Saving Dashboard

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pranath M. | Data Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Birdeye?**

I’ve been using Birdeye for about 2 years, and the biggest value is having reviews, customer messages, and location-level feedback all in one place. The dashboard is easy to check daily, and it saves a lot of time compared to jumping between different review sites. I also like the AI/review insights because it helps spot common customer issues faster.

**What do you dislike about Birdeye?**

There are a lot of features, so the setup and learning curve can take some time at first. Some settings are not always obvious right away, but once you use it regularly, it becomes much easier.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps us manage reviews, messages, and customer feedback across multiple locations in one place. The UI is pretty easy to use once you get used to it, and the dashboard makes it simple to see what needs attention. The integrations help pull everything together so we are not checking multiple sites manually. Performance has been reliable overall, and it saves our team time every week. From an ROI standpoint, it helps us stay on top of our online reputation and respond faster, which is valuable for a large organization. Support and onboarding were helpful when getting started, especially with setting up locations and workflows. I also like the AI tools because they make it easier to spot trends in customer feedback and understand what people are saying without reading every review one by one.

  ### 27. Easy Review Management Across Locations with a Simple, Actionable Dashboard

**Rating:** 5.0/5.0 stars

**Reviewed by:** Claudine S. | Executive Assistant and Human Resources, Enterprise (> 1000 emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Birdeye?**

I like that Birdeye gives me one place to manage reviews across all our locations. The dashboard is easy to work from day to day, and I can quickly see what needs a response, which locations are doing well, and where we may need to pay more attention. It saves me from having to jump between different review sites.

**What do you dislike about Birdeye?**

There are a lot of tools inside Birdeye, so it took me some time to figure out where everything lives. Some of the reporting and settings can feel a little buried at first. Once you get used to the layout, it’s much easier, but onboarding and setup definitely matter.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps me manage reviews and customer feedback across all our locations without having to log into a bunch of different platforms. The dashboard is easy enough for daily use, and I can quickly see which locations need attention, respond to reviews, and track trends.

The integrations also help because review requests and customer info flow through more smoothly instead of me having to do everything manually. Performance has been solid for the most part, and the AI response suggestions save me time when I’m handling a lot of reviews at once.

From an ROI standpoint, it saves time and gives us better visibility into what customers are saying. Support and onboarding have also been helpful when getting things set up or figuring out how to use certain features better. Overall, it helps us stay organized, respond faster, and manage our reputation more consistently.

  ### 28. Enhances Reputation Management with Superb Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** JR P. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Birdeye?**

I like Birdeye for its ease of use and the technical support they offer. It allows customers to request reviews easily and provides the ability to respond to them, either with automatic or manual approvals. The mass texting feature helps small businesses market to their clients regularly through a user-friendly platform. We use Birdeye for social media, where the platform is very easy to use, supporting posts to multiple platforms like Google, LinkedIn, Instagram, and Facebook Messenger. I truly enjoy the relationship with Birdeye, and the people there are great to work with. The setup process is very easy, and I appreciate the support we get from them.

**What do you dislike about Birdeye?**

I would say on the mass texting, I think they could come up with different ideas for clients to use, and packages would be nice as well.

**What problems is Birdeye solving and how is that benefiting you?**

I find Birdeye makes it easy for customers to ask for and respond to reviews, supporting both automatic and manual approvals. It helps small businesses market regularly through mass texting on an easy-to-use platform.

  ### 29. Reviews, Referrals, and Replies Made Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Summer C. | Hospital Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about Birdeye?**

I really appreciate how easy it is to use. I also like that reviews, referral tracking, and survey results are all conveniently gathered in one place, which makes it simple to find what I need without having to jump between different sections. I believe Birdeye has helped improve our ratings by providing a space that’s straightforward to use and lets us manage and process reviews all in one place.

**What do you dislike about Birdeye?**

So far, I haven’t run into any issues while using Birdeye. That said, I’d really appreciate more personalized AI referral replies. Even when I switch the tone to “friendly,” the responses still feel robotic and don’t sound very natural.

**What problems is Birdeye solving and how is that benefiting you?**

All reviews and replies are kept in one place, which makes the tool easy to use and helps me respond quickly. It keeps responding to and managing reviews super simple. It also provides a convenient space for quick referral links and survey responses, so we can better serve our clients and patients.

**Official Response from Ciera Saldona:**

> We're glad to hear that you find Birdeye easy to use and that it provides a convenient all-in-one solution for reviews, referrals, and survey results.

  ### 30. Birdeye Helps Family Owned Pest Management Company with Managing Multiple Locations & Reviews

**Rating:** 4.0/5.0 stars

**Reviewed by:** Joe C. | Digital Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Birdeye?**

I like that I'm able to aggregate reviews for all of the company's locations across the US into one spot. It has been helpful in managing all of our listings as we have nearly 200 locations. 

Reporting has been a key resource for us as well, we constantly deliver reports to our managers to show them how reviews have performed on a monthly basis. 

Lastly, our Customer Service team has found Birdeye useful in responding to all types of reviews

**What do you dislike about Birdeye?**

With each new tool comes a heavy price request. We've been customers for 6 years now and there was no cooperation or meeting in the middle when it came to pricing for a tool that we had interest in.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps us solve our problem of managing multiple online profiles for nearly 200 service centers across the Southeast. The benefit for a company our size is getting detailed reporting that can be shared with our field team so they better understand how reviews are performing for their location or their region.

  ### 31. Streamlined Review Management Across Multiple Businesses with Excellent Onboarding Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Laura S. | Controller, Enterprise (> 1000 emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Birdeye?**

What I like best about Birdeye is how efficiently it centralizes reviews and customer feedback across multiple businesses. The automation around review requests has saved our team time while increasing response volume, and the ability to quickly monitor and respond from one platform has significantly improved our workflow.

A big part of our positive experience has also been the onboarding—Shri, our onboarding specialist, was fantastic. She made the setup process smooth, clear, and easy to follow, which helped us get up and running quickly.

**What do you dislike about Birdeye?**

As a newer user of Birdeye, the main challenge has been the depth of the platform. There are a lot of features and capabilities available, which is a positive, but it does take time to fully learn how to use everything as effectively as possible—especially across multiple business locations.

We’re also still working through how to best align integrations with our existing systems, so additional guidance or best practices in that area would be helpful.

That said, the onboarding experience itself has been excellent. Shri, our onboarding specialist, has been incredibly helpful, responsive, and clear throughout the process. The learning curve is more a reflection of how robust the platform is, not the support we received.

**What problems is Birdeye solving and how is that benefiting you?**

Before Birdeye, managing reviews and customer feedback across multiple businesses was manual and inconsistent. We struggled to request reviews consistently and didn’t have a centralized way to monitor or respond.

Now, everything is streamlined—review requests are automated, feedback is centralized, and responses are timely and organized. This has improved efficiency, increased customer engagement, and given us much better visibility into our overall customer experience.

The onboarding support from Shri also made a big difference in helping us get up and running quickly.

  ### 32. Seamless Enterprise Solution, Highly Recommended

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luke S. | Director of Community Engagement, Enterprise (> 1000 emp.)

**Reviewed Date:** December 02, 2024

**What do you like best about Birdeye?**

I have been thrilled with everything Birdeye has done with us; they've worked with us to build out an enterprise system and have consistently improved it based on our feedback. I love their user-friendly and simple interface, which offers a lot of tools. You can use it at a surface level or dig deeper for more detailed reporting and issues. Their follow-up is tenacious when addressing any concerns we've raised, and we highly recommend Birdeye for its enterprise capabilities in online reputation and review management, including AI-integrated features like social posting, calendaring, and reporting. The one login that connects all employees gives us a ton of visibility, and their unlimited user policy lets us push information efficiently. We integrate Birdeye with Tableau and Salesforce, appreciating their prominent API feature, which aids reporting. The initial setup process was made very easy by their team, despite the scale of our company.

**What do you dislike about Birdeye?**

Don't really have anything there. There's a few things when it comes to some time stamp when it comes to when we're responding and tagging different things. We use a lot of tags. For our internal team, that we can tag reviews as complete or responded to. Think we could really use some time stamps as well as potential user stamps when it comes to who is tagging different things in the different reviews or messages.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is a one-stop shop for tracking and provides a lot of visibility with easy integrations. I love its user-friendly interface and wide range of tools that allow both surface use and deep insights as needed.

**Official Response from Ciera Saldona:**

> We are delighted to hear that our platform and dashboards have made a positive difference for your company. We are committed to providing user-friendly solutions and exceptional support to help businesses like yours succeed. Thank you for choosing Birdeye!

  ### 33. Revolutionized Our Review Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Leads at R. | Marketing Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about Birdeye?**

I use Birdeye to manage incoming reviews efficiently. I like the direct response option, which helps filter bad reviews from being posted publicly on Google and improves our ratings. The AI-generated auto-responses for good reviews are very helpful, allowing us to maintain a good response rate without manual intervention. The notifications feature of Birdeye is valuable, as it alerts me when new reviews are posted, saving me from having to check multiple websites constantly. Overall, these features make it a great tool for managing reviews.

**What do you dislike about Birdeye?**

We had a small hiccup with one of our users being unable to post through social media on Birdeye because something was unverified, but we couldn't pinpoint what or get any clarity. I was able to resubmit and post so it wasn't a major issue.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to manage reviews, respond promptly to good ones with auto-responses, and prevent negative ones from being public. It notifies me of new reviews, improving our response rate and overall ratings.

  ### 34. Effortless Reputation Management with Stellar AI Tools

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christy S. | Owner, Marketing and Advertising, Enterprise (> 1000 emp.)

**Reviewed Date:** August 07, 2024

**What do you like best about Birdeye?**

I use Birdeye for reputation management and take advantage of pretty much all of its AI tools. I love how it makes automating reviews easy, so we don't have to reach out to clients ourselves. Scheduling social media posts is a breeze, and the feature where it writes posts for us is fantastic—I simply approve them, and they go live. I'm also enjoying the Search AI, and while we're still learning more about it, I can already see it benefiting us by identifying gaps in our marketing. Setting up Birdeye was a piece of cake, and I appreciate that they help us with setting up our clients' sites or accounts if needed.

**What do you dislike about Birdeye?**

Can't think of anything. Perhaps how long it takes to setup each client.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye makes automating reviews easy, so we save time by not reaching out to clients ourselves and scheduling social media posts is simple. I love that it writes posts too. The Search AI is also helping us find holes in our marketing.

**Official Response from Ciera Saldona:**

> We're thrilled to hear that you and your clients are enjoying the ease of use and automation features of Birdeye! It's great to know that our platform is helping you save time and increase organic traffic. Thank you for sharing your positive experience!

  ### 35. Effortless Reputation Management with Birdeye

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bryan M. | VP Lending, Enterprise (> 1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Birdeye?**

I like how easy and convenient it is to utilize Birdeye. Tasks that should take a lot more time can be done in a matter of minutes, if not seconds. I also value the reminder to reply to reviews, as it is so important for SEO and our reputation. The initial setup of Birdeye was really easy; I was using it within seconds of logging in. s a high-volume mortgage professional, my time is best spent structuring complex financing, not chasing administrative tasks. What I value most about Birdeye is how it integrates seamlessly into my workflow—specifically the automated triggers that request reviews the moment a loan hits the Clear to Close (CTC) or Closing milestone. It turns a manual 30-minute follow-up into a 'set and forget' system that ensures our 5-star reputation is reflected online without me having to personally micromanage the process.

**What do you dislike about Birdeye?**

Probably to have more reminders sent. Maybe, it's the settings that I have, though. The primary area for improvement is the reminder frequency and customization. I would prefer a system that allows for multiple follow-ups across different channels (SMS/Email) until the task is completed. Currently, it feels like if the client doesn't act on the first or second prompt, the opportunity is lost. Improving the automation around 're-engagement' for non-responders would make the platform much more effective for high-volume professionals

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to manage reviews efficiently, ensuring our online reputation stays stellar. It saves time by making complex tasks simple and quick.
The primary problem Birdeye solves is the consistency of social proof. In the mortgage business, prospective clients and Realtor partners vet us online before even picking up the phone. Birdeye ensures a steady stream of fresh, positive reviews, which solves the problem of 'stale' online profiles. This benefits me by shortening the trust-building cycle with new leads; they see our track record of excellence immediately, which makes the initial consultation much smoother.

  ### 36. Efficient Review Management with Responsive Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dawn H. | Director of Marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 26, 2026

**What do you like best about Birdeye?**

I find the Google auto-response feature in Birdeye very helpful, as our organization has a number of facilities and receives many reviews. I like the ability to have Google post auto responses, which is quite a time saver for me, ensuring reviews are responded to in a timely manner. I also appreciate that I can post a response if needed and manage responses to negative reviews personally. Additionally, I like that I can upload company assets to incorporate the vision and values of our facilities into the responses. Another feature I enjoy is forwarding positive reviews to our social media sites. The initial setup was easy and the reps were easy to work with.

**What do you dislike about Birdeye?**

There are times when I need to tweak the auto-responses it gives because it doesn't quite understand the sentiment of the question. It's not a problem because I do check the responses, but if there was an area to improve, it might be that.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to manage Google reviews efficiently with auto responses, saving time across multiple facilities. It lets me upload assets for responses and handle negative reviews personally, ensuring we maintain our facilities' vision and values.

  ### 37. Robust reutation management tool, from customer reviews to GEO and SEO management they have it all!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Steven L. | Internet Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** September 09, 2024

**What do you like best about Birdeye?**

Birdeye has made getting customer reviews easy with custom integrations. I save time responding to reviews using either their BirdAI feature that generates custom responses or automatically responding with custom templates. The Birdeye microsites have given increased visibility online as well and drive additional traffic to our businesses. Our account manager goes over performance on a monthly basis and helps deploy new strategies based on the results.
Birdeye has a robust suite of tools and we have expanded into using Ai Search and listings tools which are some of the best in the industry with very intuitive controls and performance recommendations.
The Search Ai tool has helped us shape the voice of our brand in Ai search and monitoring what prompts are generating search results across all of our 160+ locations.
The pricing for these tools may vary depending on your needs but the ROI makes it a worthy tool and a must have for our business.

**What do you dislike about Birdeye?**

Birdeye has been an excellent partner, I have no dislikes about the platform. Birdeye continues to be an excellent partner to support our business growth. The growth of their existing tools shows the forward thinking of their product line.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye solves the challenge of automating the entire process, from sending review requests through a custom integration to responding to reviews. Our company has 160 locations, and the Birdeye platform has given our team countless hours back. Since switching to Birdeye, we’ve seen a dramatic increase in online reviews (over 30% year over year), and onboarding new locations has been easy thanks to their knowledgeable team. Birdeye also brings online listings management into a simple dashboard for us, which helps streamline our SEO practices as well as AI search monitoring and management. Before onboarding the Search AI tool, there was a lot of guesswork around AI search and our business; now we have a clear understanding of the impact it has, especially as traditional search continues to lose market share.

**Official Response from Ciera Saldona:**

> Thank you for sharing your positive experience with Birdeye! We're delighted to hear that our platform has helped you automate the review process, increase online reviews, and save your team countless hours. It's great to know that our account manager has been instrumental in deploying new strategies based on your results. We appreciate your partnership and look forward to continuing to support your business!

  ### 38. Effortless Reputation Management with Birdeye

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jose M. | Digital Communications Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 17, 2025

**What do you like best about Birdeye?**

I find Birdeye to be a solid platform for managing our online reputation and reviews. What stands out the most is how easy it is to monitor feedback across multiple channels in one place. It's a streamlined process that used to take us a lot of time and effort. We've seen a noticeable improvement in how we engage with our members, and being able to quickly respond to reviews and capture insights has helped us stay more connected and proactive. The reporting tools are helpful, and I appreciate that the platform continues to evolve. The updates are something we look forward to every time.

**What do you dislike about Birdeye?**

no deal breakers I'd like more flexibility on customization

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps us manage our online reputation and reviews efficiently, making it easy to monitor feedback across channels and quickly respond to reviews, improving member engagement. It streamlines processes that used to be time-consuming, provides useful reporting tools, and continues to evolve.

  ### 39. Great Product for Reviews Online Presence

**Rating:** 4.5/5.0 stars

**Reviewed by:** Taylor P. | Property Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** September 09, 2024

**What do you like best about Birdeye?**

We really like how easy Birdeye is to use, especially for managing and responding to reviews. The ability to push consistent business information across multiple websites is also a major value for us. Birdeye’s customer service has been excellent—they’re responsive and consistently make sure everything is handled correctly. Overall, the platform strikes a great balance between ease of use, strong support, and several genuinely useful features. We had it up and running in about two weeks, and we now use Birdeye every day.

**What do you dislike about Birdeye?**

My biggest concern is how quickly the AI world is changing and how hard it can be to stay on top of everything. Integration was also a bit of a hurdle; it took extra effort on my end to get everything set up properly and running smoothly.

**What problems is Birdeye solving and how is that benefiting you?**

Centralizing our systems with Birdeye has been a major plus for us. It’s made things much easier because everything is in one place, so we can manage it all from a single spot.

**Official Response from Ciera Saldona:**

> We're pleased to hear that Birdeye has been beneficial for centralizing your review management and page responses. We appreciate your feedback about our customer service and are committed to providing excellent support. We understand your concern about pricing and would be happy to explore options to ensure you are getting the best value for your investment.

  ### 40. A Great Platform That’s So Easy to Use - Highly Recommend!

**Rating:** 5.0/5.0 stars

**Reviewed by:** India M. | Digital Marketing Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** September 20, 2023

**What do you like best about Birdeye?**

The best part about BirdEye is how easy it is to use — it truly makes everything seamless. The platform is incredibly intuitive and simple to navigate, and the support team is always top-notch: fast, efficient, and reliable.
I especially enjoy working with my account manager. If there’s ever an issue, he’s on it right away. I also appreciate that he proactively brings new ideas to the table and keeps me informed about new products and features. BirdEye continues to innovate with AI and never feels stagnant, which gives me confidence that we’re partnered with a forward-thinking company.

**What do you dislike about Birdeye?**

I would prefer to see more webinars on the features, products and how we can best utilize all of Birdeye's offerings to reach goals. 

**What problems is Birdeye solving and how is that benefiting you?**

We are finally receiving adequate reviews on Google. That was our entire goal and it's being fulfilled. We are definitely more productive and are happy with the results we see with Birdeye. Plus they are staying up to date with the new addition of AI. It's also allowing all of the reviews to be in one space so we don't have to monitor various sites on our own.

  ### 41. Streamlines Marketing Posts Across Platforms—Easy, Reliable, and Creative

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sarah J. | Marketing Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 26, 2026

**What do you like best about Birdeye?**

I like how it streamlines all of my marketing posts into one easy-to-use space where I can focus on my creativity. Birdeye integrates all platforms that we use to get the word out about promotions, products, and exciting news! I dont have to worry about it failing or not working, everything goes as scheduled everytime. I am not sure about pricing, I do not handle that part of it. I also enjoy the AI posts for me when I cant think of what I want to say!

**What do you dislike about Birdeye?**

sometimes it is a struggle to go back and add in other platforms, you have to make a whole new posting.

**What problems is Birdeye solving and how is that benefiting you?**

Having all the information right at my fingertips and I also like the reporting side of things to show me how I am doing.

  ### 42. Birdeye Delivers Big Engagement Gains with Intuitive UI and Strong AI

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andrew Z. | Marketing Director, Enterprise (> 1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Birdeye?**

The staff is helpful and driven and have significant knowledge about Birdeye and its functions. The product performance is effective and has proven positive results for us, increasing our engagement and review generation by almost 800%. The AI functions it uses are strong and varied. The pricing is cost-effective for any business size. Birdeye integrates really well with the platforms we use it for (Google and Facebook). We don't use it for others, but I'm sure it would integrate just as seamlessly. The dashboard UI/UX is easy and intuitive.

**What do you dislike about Birdeye?**

There are some features that are industry-specific that aren't necessarily offered, but the staff take that feedback well and return it to the integration team in hopes that it can eventually be built.

**What problems is Birdeye solving and how is that benefiting you?**

They've significantly increased our Google reviews, which in turn, bring in more members to our business based on public reviews being so positive.

  ### 43. Over 3 Years & 3,000+ Reviews Later – Proven, Reliable, and Still Five Stars

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda W. | M, Enterprise (> 1000 emp.)

**Reviewed Date:** January 11, 2024

**What do you like best about Birdeye?**

After several years of using Birdeye, it continues to be a key part of our marketing and reputation strategy at TWO MEN AND A TRUCK Dallas, and it’s only gotten better with time.

What initially stood out to us was strong automation, AI-driven insights, and dependable customer support, which evolved into an even more powerful platform. The AI tools have become more intuitive and insightful, helping us quickly understand customer feedback, identify trends across multiple locations, and stay proactive in improving the overall customer experience.

The automation continues to be a game-changer for our team. From generating reviews after every move to streamlining responses, Birdeye saves us hours of manual work each week. As our Dallas operations have grown, the platform has scaled seamlessly with us, making it easy to maintain consistency across all locations.

At this point, Birdeye isn’t just a tool for us; it’s a long-term partner in helping us build trust with our customers and strengthen our online presence. If you’re looking for a platform that grows with your business and delivers real results, Birdeye is a great choice.

**What do you dislike about Birdeye?**

Our team enjoys using Birdeye, we have nothing negative to say about it!

**What problems is Birdeye solving and how is that benefiting you?**

Before using Birdeye, I was manually sending review requests to customers, which could take 2+ hours out of my day. Now, with automation, I can simply upload a spreadsheet of customers and Birdeye takes care of sending requests and even responding to the majority of reviews. The ability to use pre-written responses is another huge time-saver, allowing me to stay consistent while focusing more attention on higher-level review management. The results have been incredible, since starting with Birdeye, we’ve gained nearly 3,000 reviews and increased our rating from 4.5 to 4.9. To put that into perspective, it took us 5–10 years to reach our first 1,000 reviews before using the platform. Birdeye has truly been a game changer and is absolutely worth it.

  ### 44. Birdeye has transformed the way we manage our reviews!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Grace G. | Local Search Strategist, Enterprise (> 1000 emp.)

**Reviewed Date:** August 03, 2022

**What do you like best about Birdeye?**

As a multi-location business, staying on top of reviews used to feel overwhelming. Birdeye makes it effortless. I love being able to see all of our locations, read and respond to reviews, and keep everything organized in one place — it keeps our whole team on the same page and makes sure nothing slips through. I'm in Birdeye every single day, and honestly, it's become one of the most valuable tools we use. If you're managing more than one location, this platform is a game-changer.

**What do you dislike about Birdeye?**

The one area I'd love to see improved is load speed when navigating between locations. With so many locations under our account, it can take a bit longer than expected to pull up a specific one. Faster load times would go a long way in helping our team work more efficiently — it's a small change that would make a big difference in our day-to-day workflow.

**What problems is Birdeye solving and how is that benefiting you?**

With so many facilities, we receive a constant stream of reviews across all of our locations — and for a long time, finding a platform that could bring them all together in one place was a real challenge. Birdeye solved that for us. Now our team can manage everything centrally, which has made our review process dramatically more efficient and far less overwhelming.

**Official Response from Ciera Saldona:**

> Great to hear that Birdeye has been the solution to fix the problem! Thank you for taking the time to share your experience, Grace! 

  ### 45. All-in-One Automation That Drives Reviews, Visibility, and Growth

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matthew B. | General manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about Birdeye?**

What I like best about Birdeye is how it brings everything into one place and actually drives results without adding more work.

The automation is the biggest win. Reviews get sent out consistently after move ins and move outs, follow ups happen automatically, and it keeps our locations generating steady feedback without relying on staff to remember.

I also like the visibility. Being able to see reviews, listings, messaging, and performance across all locations in one dashboard makes it easy to spot trends and fix issues quickly.

Another big plus is how it supports growth. The review volume helps with local SEO, builds trust with customers, and directly impacts rentals. It is not just a tool we use, it is something that actively helps drive business.

**What do you dislike about Birdeye?**

One of the main challenges with Birdeye is that some of the integrations and data tracking are not always as clear or reliable as they could be.

For example, tying reviews and leads back to specific marketing efforts or keywords can be difficult, especially when trying to measure true ROI. The Google keyword tracking and analytics side has felt limited or inconsistent at times.

There is also a bit of a learning curve with setup and customization. Things like automation rules, templates, and syncing with other systems take time to dial in, and small changes are not always as straightforward as you would expect.

Overall, it is a strong platform, but better reporting clarity and smoother integrations would make it even more valuable.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is solving the problem of inconsistent customer feedback, scattered online presence, and missed opportunities to turn happy customers into new business.

Before using it, reviews were hit or miss and depended on staff remembering to ask. Now it automates the entire process. Every move in and move out consistently triggers a review request, which has helped us build a steady flow of feedback across all locations.

It also solves the issue of managing multiple listings and customer interactions in different places. Instead of jumping between platforms, everything is centralized, which saves time and makes it easier to respond quickly and stay on top of our reputation.

The biggest benefit is growth. More consistent reviews have improved our visibility in local search, built trust with new customers, and directly helped increase rentals. It has taken something that used to be manual and inconsistent and turned it into a system that runs in the background and drives real results.

  ### 46. Going in an excellent direction!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Renee W. | Lead Esthetitian & Patient Care Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** January 03, 2023

**What do you like best about Birdeye?**

I use Birdeye on a daily basis for communicatin purposes with our patients. With this, Birdeye makes it very easy to build that personal connection with your clients with the easy to use texting system. Not to mention Birdeye's support team is always there on the drop of a hat to assist with any questins or issues you have with the program. Very delightful team.

**What do you dislike about Birdeye?**

I wish Birdeye had the ability to send out "texting blasts" for marketing purposes. Also, I do wish Birdeye was able to make more of a "profile" for all contacts. That way you are able to keep a Card on file for runnng payments, and able to customize settings for each contact.

**What problems is Birdeye solving and how is that benefiting you?**

Our clinic had issues keeping organized communication with our patients, and our presence on Google platform was very minimal. Birdeye has helped us gain an ongoing groth of Google reviews which has made up stand out from our local competitors!

**Official Response from Ciera Saldona:**

> Hi Renee, we appreciate you taking the time to review us! 

  ### 47. Simplified Review Process with Customization Perks

**Rating:** 4.5/5.0 stars

**Reviewed by:** Samantha M. | Bartender, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 13, 2021

**What do you like best about Birdeye?**

I really like the customization features of Birdeye. It's crucial for us that the review requests appear as if they're coming directly from our clients, which helps in client engagement. The ability to tailor these requests uniquely to each client ensures they look authentic and cater to every business's specific needs. Also, the initial setup of Birdeye is incredibly easy, thanks to the awesome support team. They're always quick to respond and assist with any issues we have, which makes managing new client accounts smooth and hassle-free.

**What do you dislike about Birdeye?**

I would like it, when we have integration set up, sometimes they break. And we're not always made aware of that. That can be frustrating because I'm not checking the integrations, you know, truly. Ever after they're set up. So sometimes that happens and go a month without getting review requests. And that's a problem. So I would love to be more informed when integrations are down.

**What problems is Birdeye solving and how is that benefiting you?**

I find Birdeye simplifies the process of gaining reviews with its easy-to-use technology and customizable review requests, which are crucial for client engagement. It ensures requests appear authentic to the business, making it easier for my clients' feedback to look genuine.

  ### 48. All Reviews in One Place, Easy to Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ciera C. | Hospital Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** August 08, 2025

**What do you like best about Birdeye?**

I use Birdeye to put all of my company's reviews in one place so I can sort and respond to them. It saves me time because I don't have to log into all the individual platforms. What I like most is the ease of use. The AI prompted responses to reviews are helpful too. I like the platform a lot.

**What do you dislike about Birdeye?**

{"Sometimes I find the AI responses sound too robotic."}

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to put all my company's reviews in one place so I can sort and respond to them. It saves time since I don't have to log into all the individual platforms, and the AI prompted responses to reviews are helpful.

  ### 49. Amazing platform!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lisa M. | Marketing Assistant, Enterprise (> 1000 emp.)

**Reviewed Date:** May 21, 2019

**What do you like best about Birdeye?**

All of our reps have been amazing! We appreciate the responsiveness that they all have.  I love that we can 
respond to reviews right from the Birdeye dashboard and not have to log into each platform individually!  I also love the dashboard so that I can see a quick snapshot of our overall reviews, our ratings on the top three review sites, our conversion rates for both mobile and email, our reviews over time and our NPS score and visitor summary.  

Also, the reporting feature is super easy to use!  The standard reports are powerful but you can also customize them for what you need.  An added bonus is that we receive our FB & IG messenger messages on the platform also.  We recently added surveys and those are working beautifully!

**What do you dislike about Birdeye?**

The ONLY thing I dislike is that the phone number and email address that is used for patient texting and emailing is a 2-way line.  We often have patients text, call or email for questions, issues, etc.  I cannot wait for an enhancement that make it a "do not reply".

**Recommendations to others considering Birdeye:**

None

**What problems is Birdeye solving and how is that benefiting you?**

We are getting our patients to review us more and therefore increasing our ratings.  We are also sending surveys to new patients to get a feel for their happiness with their visits before they get a review request.  I also love the mobile app because if I am away from my computer I can see if there are any negative sentiments and act on them right away!  I can also respond to reviews from the app so that I can do it on the fly.

**Official Response from Caroline Martinez:**

> This is great feedback! Thank you Lisa, for sharing your experience with us. Customer obsession is a core value of ours at BirdEye and we love that Josue has taken such great care of you. 

  ### 50. Easy Navigation and a Centralized Dashboard That Streamlines Reviews and Social Posting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bree M. | Director Of Marketing And Community Relations, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 13, 2026

**What do you like best about Birdeye?**

I like the easy navigation and the centralized dashboard, which helps make managing online reviews and posting to social media simple and efficient. Streamlined layout saves time and helps ensure we maintain a consistent and professional online presence.  Helps me stay organized so I can perform at the highest level.

**What do you dislike about Birdeye?**

The cost may feel higher compared to simpler tools, especially for smaller teams; integrations may require extra help to function exactly as needed.  Some features have a learning curve, but it's easy to manage and pick up after you get a hang of it.

**What problems is Birdeye solving and how is that benefiting you?**

Review management and responding. I use it to post to social media and help mange my content calendar. I also use it for listings to ensure all our listings are correct among multiple platforms. It's nice when I have to update our hours for special occasions or holidays, I just update it on Birdeye and it updates my hours across all social platforms. It's so nice I don't have to go into all these platforms to do that.


## Birdeye Discussions
  - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes
  - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes
  - [What is the best experience management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-experience-management-software-for-small-businesses) - 1 comment, 1 upvote
  - [Credit Restored](https://www.g2.com/discussions/credit-restored) - 1 comment, 1 upvote
  - [Why Does Birdeye Refuse to Acknowledge Contract Non Renewals?](https://www.g2.com/discussions/why-does-birdeye-refuse-to-acknowledge-contract-non-renewals) - 1 comment, 1 upvote

- [View Birdeye pricing details and edition comparison](https://www.g2.com/products/birdeye/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+10%3A04%3A00+-0500&secure%5Bsession_id%5D=8f648f11-877a-4d2f-b303-3b87ec2ab59f&secure%5Btoken%5D=ca391782d5d9c6bc3957e026b00b45a9f16709b53cc8d0cb500ec56b2a243d62&format=llm_user)
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## Birdeye Features
**Email Marketing**
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses

**Online Marketing**
- Landing Pages and Forms
- Dynamic Content
- A/B Testing
- Mobile Optimized
- Search Tracking and Optimization

**Messenger**
- Sequencing
- AI
- Live Chat
- Customization Interface

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- MMS Marketing
- Personalization

**Listing Management**
- Network Directory
- Data Aggregators
- Duplicate Monitoring
- Optimization

**Payment Processing**
- Encryption
- Credit Card Processing
- Mobile Payments
- Digital Wallet Integration

**Local Search Optimization**
- Rank Tracking
- Online Listings
- Google My Business
- Reputation Management
- Social Media
- Dashboards and Reporting

**SEO Auditing & Monitoring**
- SEO Alerting
- SEO Auditing
- SEO Change Tracking
- Technical SEO

**Content & Collaboration**
- Content Calendar
- Content Library
- Shared Inbox
- Approval Workflows
- Users and Permissions
- Content Creation

**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Portal
- Patient Communications
- Integration with Wearables

**Responses**
- Customization
- Control
- Route To Human

**Feedback Management**
- Tagging
- Custom Reports and Dashboards

**Conversational Platform**
- Personalization
- Contextual Engagement
- Proactive Engagement

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Content Generation - AI Content Creation Platforms**
- Output quality
- Branding
- Performance
- Brand Voice Alignment
- Multimodal Content Generation
- Content Localization

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Lead Generation
- Document Processing
- Feedback Collection

**AI Visibility & Tracking**
- AI Mention Tracking
- AI Search Ranking Insights

**Agentic AI - Customer Advocacy**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance

**Agentic AI - SEO Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Lead Management**
- Marketing Lead Database
- Data Quality Management
- Segmentation
- Lead Scoring and Grading
- Lead Nurturing
- Online Behavior Tracking
- Automated Alerts and Tasks
- CRM Lead Integration

**Social Management**
- Social Analytics
- Social Publishing
- Campaign Optimization
- Social Engagement
- Social Ads
- Campaign Planning
- Hashtag Capabilites

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis

**Discovery**
- Referral Program

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Channels**
- Social Media
- Website
- Text Message (SMS)
- Voice Assistants
- Other

**Performance**
- Real-Time Updates
- Analytics

**Administration**
- Reporting & Analytics
- E-commerce Integration
- Processing Fees
- POS Integration
- Omnichannel
- Levels 1 & 2
- Level 3

**SEO Content & Rankings**
- Link Building
- Keyword Research
- SERP Rank Tracking
- Localization
- Content Insights

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration
- IPC Systems Integration

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- Role-based access
- Collection of information

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Management - AI Content Creation Platforms**
- Collaboration
- Security and Privacy
- Moderation

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Sentiment & Brand Analysis**
- AI Sentiment Monitoring
- AI Hallucination Detection

**Campaign Management**
- Program Management
- Event / Webinar Marketing
- Calendaring
- Budgeting

**Platform**
- Internationalization
- User, Role, and Access Management
- Performance and Reliability
- Reporting and Dashboards
- Mobile User Support

**Reporting**
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring

**Insight**
- Monitoring
- Adoption Insight
- Engagement Analysis

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Customers**
- Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion

**SEO Reporting**
- Competitor Analysis
- Data Visualization
- Custom Reports
- White Label

**Payment Options**
- Multi-Currency
- Online payment portal

**Feedback Sources**
- Online Reviews
- Surveys
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Competitive Benchmarking**
- Industry AI Sentiment Benchmarking
- Competitor AI Presence Comparison

**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Agentic AI - Social Media Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Content Operations - AI Content Creation Platforms**
- Distribution Integrations
- Workflow Management
- Asset & Content Management

**Social**
- Social Listening
- Social Sharing
- Social Campaigns
- Social Media Engagement
- Social Media Advertising

**Mobile**
- Mobile Optimization

**Security**
- POS Verification

**SMS Platform**
- Reporting
- Automation
- White Label
- Text-to-Landline
- Short Codes
- API Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**AI Content Optimization**
- Semantic Optimization for AI Models
- AI-Driven Content Recommendations

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Conversational Marketing**
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Decision Making

**Enterprise Governance - AI Content Creation Platforms**
- Content Moderation
- AI Disclosure
- Security & Privacy

**Reporting & Analytics**
- Basic Reporting
- Web Analytics
- ROI Analytics
- Revenue Analytics
- SEO / Keyword Analytics

**Platform**
- Multichannel Sharing
- Content Distribution

**Platform**
- Accounting integration
- E-commerce Integration

**Reporting & Alerts**
- Real-Time AI Mention Alerts
- AI Visibility Reporting

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform**
- Customization 
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Performance and Reliability
- Output Document Generation

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - Marketing Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

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