--- title: Birdeye Reviews meta\_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4203 reviews by the users' company size, role or industry to find out how Birdeye works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 4203 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Birdeye Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. [(1019 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1624477&qs=pros-and-cons#reviews) Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. [(1009 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629862&qs=pros-and-cons#reviews) Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. [(851 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626044&qs=pros-and-cons#reviews) Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. [(720 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1631404&qs=pros-and-cons#reviews) Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. [(589 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1623864&qs=pros-and-cons#reviews) Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. [(232 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629061&qs=pros-and-cons#reviews) Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. [(158 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1631458&qs=pros-and-cons#reviews) Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. [(158 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626633&qs=pros-and-cons#reviews) Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. [(139 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1632013&qs=pros-and-cons#reviews) Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. [(138 mentions)](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1624204&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Birdeye ##### 1. Ease of Use Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. [ See 1019 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1624477&qs=pros-and-cons#reviews) See Related User Reviews IH Izzy H. Enterprise (\> 1000 emp.) 5.0/5 "Great and easy to use scheduling tool!" What do you like about Birdeye? Birdeye is very helpful with all the accounts we have to manage. Having all the accounts in one place makes it much easier to use, especially because ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ##### 2. Helpful Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. [ See 1009 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629862&qs=pros-and-cons#reviews) See Related User Reviews IH Izzy H. Enterprise (\> 1000 emp.) 5.0/5 "Great and easy to use scheduling tool!" What do you like about Birdeye? Birdeye is very helpful with all the accounts we have to manage. Having all the accounts in one place makes it much easier to use, especially because ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ##### 3. Review Management Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. [ See 851 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626044&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ![Aimee B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aimee B.") AB Aimee B. Enterprise (\> 1000 emp.) 5.0/5 "Never Miss a Review Again—Birdeye Keeps All Platforms in One Place" What do you like about Birdeye? With Birdeye we can do so many things on one platform! It's been amazing to be able to track our local listing performance as well as reviews, and the ##### 4. Customer Support Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. [ See 720 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1631404&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ![Josh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh K.") JK Josh K. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Reputation Management with Intuitive Interface" What do you like about Birdeye? I like the ease of use with Birdeye, especially for listings sync and its interface. Birdeye makes it easy by displaying all the available directories ##### 5. Features Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. [ See 589 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1623864&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Our Review Management with Ease" What do you like about Birdeye? I really find Birdeye easy to use and it provides helpful insights, which makes it simpler for me to monitor reviews across multiple locations. The pl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Streamlines Platforms, But Needs Stability" What do you like about Birdeye? I appreciate the consolidation of workflows for various functions onto one platform with Birdeye. I also value the ability to centralize social media ### 5 Cons or Disadvantages of Birdeye ##### 1. Missing Features Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. [ See 232 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629061&qs=pros-and-cons#reviews) See Related User Reviews ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Enterprise (\> 1000 emp.) 5.0/5 "Necessary Business tool" What do you dislike about Birdeye? One downside we’ve noticed with using Birdeye is that it can feel expensive for the feature set ![Allison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison R.") AR Allison R. Enterprise (\> 1000 emp.) 5.0/5 "Love what Birdeye has to offer!" What do you dislike about Birdeye? There is nothing that I dislike at this time ##### 2. Improvement Needed Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. [ See 158 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1631458&qs=pros-and-cons#reviews) See Related User Reviews ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Enterprise (\> 1000 emp.) 5.0/5 "Necessary Business tool" What do you dislike about Birdeye? One downside we’ve noticed with using Birdeye is that it can feel expensive for the feature set ![Allison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison R.") AR Allison R. Enterprise (\> 1000 emp.) 5.0/5 "Love what Birdeye has to offer!" What do you dislike about Birdeye? There is nothing that I dislike at this time ##### 3. Review Management Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. [ See 158 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626633&qs=pros-and-cons#reviews) See Related User Reviews ![Allison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison R.") AR Allison R. Enterprise (\> 1000 emp.) 5.0/5 "Love what Birdeye has to offer!" What do you dislike about Birdeye? There is nothing that I dislike at this time ![Rhett A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhett A.") RA Rhett A. Enterprise (\> 1000 emp.) 5.0/5 "Birdeye - A Platform and Team that Cares" What do you dislike about Birdeye? I don't have much to dislike. I utilize Birdeye on a daily basis and love the platform very much. If I had to give one drawback, it would be the inabi ##### 4. Learning Curve Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. [ See 139 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1632013&qs=pros-and-cons#reviews) See Related User Reviews IH Izzy H. Enterprise (\> 1000 emp.) 5.0/5 "Great and easy to use scheduling tool!" What do you dislike about Birdeye? There is a lot on Birdeye and can be hard to figure out. It gets easier to use once playing around. ![Kailey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kailey M.") KM Kailey M. Enterprise (\> 1000 emp.) 3.5/5 "Huge ROI for Loan Officers, But Needs UI & Customization Tweaks" What do you dislike about Birdeye? While Birdeye offers a lot, the complex UI/UX creates a steep learning curve that made onboarding and training our 5,000+ person company’s LOs unneces ##### 5. Limited Features Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. [ See 138 mentions ](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1624204&qs=pros-and-cons#reviews) See Related User Reviews ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Enterprise (\> 1000 emp.) 5.0/5 "Necessary Business tool" What do you dislike about Birdeye? One downside we’ve noticed with using Birdeye is that it can feel expensive for the feature set GA Grace A. Mid-Market (51-1000 emp.) 5.0/5 "Centralized Management, Easy Interface, Needs Better Reporting" What do you dislike about Birdeye? I find the reporting in Birdeye could be improved, especially the social media metrics which aren't always accurate. The 'Engagements' metric is a bit SL Steven L. Internet Marketing Manager Enterprise (\> 1000 emp.) 9/9/2024 "Robust reutation management tool, from customer reviews to GEO and SEO management they have it all!" 5/5 What do you like best about Birdeye? Birdeye has made getting customer reviews easy with custom integrations. I save time responding to reviews using either their BirdAI feature that generates custom responses or automatically responding with custom templates. The Birdeye microsites have given increased visibility online as well and drive additional traffic to our businesses. Our account manager goes over performance on a monthly basis and helps deploy new strategies based on the results. Birdeye has a robust suite of tools and we have expanded into using Ai Search and listings tools which are some of the best in the industry with very intuitive controls and performance recommendations. The Search Ai tool has helped us shape the voice of our brand in Ai search and monitoring what prompts are generating search results across all of our 160+ locations. The pricing for these tools may vary depending on your needs but the ROI makes it a worthy tool and a must have for our business. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Birdeye has been an excellent partner, I have no dislikes about the platform. Birdeye continues to be an excellent partner to support our business growth. The growth of their existing tools shows the forward thinking of their product line. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye solves the challenge of automating the entire process, from sending review requests through a custom integration to responding to reviews. Our company has 160 locations, and the Birdeye platform has given our team countless hours back. Since switching to Birdeye, we’ve seen a dramatic increase in online reviews (over 30% year over year), and onboarding new locations has been easy thanks to their knowledgeable team. Birdeye also brings online listings management into a simple dashboard for us, which helps streamline our SEO practices as well as AI search monitoring and management. Before onboarding the Search AI tool, there was a lot of guesswork around AI search and our business; now we have a clear understanding of the impact it has, especially as traditional search continues to lose market share. Review collected by and hosted on G2.com. Show More Response from Ciera Saldona of Birdeye [Editedit](https://www.g2.com/survey_responses/birdeye-review-10225789/official_response/edit) Thank you for sharing your positive experience with Birdeye! We're delighted to hear that our platform has helped you automate the review process, increase online reviews, and save your team countless hours. It's great to know that our account manager has been instrumental in deploying new strategies based on your results. We appreciate your partnership and look forward to continuing to support your business! 4/21/2026 Current UserValidated ReviewerSource: Organic ![Jose M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose M.") JM Jose M. Digital Communications Manager Small-Business (50 or fewer emp.) 4/17/2025 "Effortless Reputation Management with Birdeye" 5/5 What do you like best about Birdeye? I find Birdeye to be a solid platform for managing our online reputation and reviews. What stands out the most is how easy it is to monitor feedback across multiple channels in one place. It's a streamlined process that used to take us a lot of time and effort. We've seen a noticeable improvement in how we engage with our members, and being able to quickly respond to reviews and capture insights has helped us stay more connected and proactive. The reporting tools are helpful, and I appreciate that the platform continues to evolve. The updates are something we look forward to every time. Review collected by and hosted on G2.com. What do you dislike about Birdeye? no deal breakers I'd like more flexibility on customization Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye helps us manage our online reputation and reviews efficiently, making it easy to monitor feedback across channels and quickly respond to reviews, improving member engagement. It streamlines processes that used to be time-consuming, provides useful reporting tools, and continues to evolve. Review collected by and hosted on G2.com. Show More 4/21/2026 Current UserValidated ReviewerSource: Organic ![Danny L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny L.") DL Danny L. VP Of Operations Small-Business (50 or fewer emp.) 7/23/2026 "BirdEye Makes Review Monitoring and Reputation Tracking Easy Across Locations" 4/5 What do you like best about Birdeye? BirdEye makes it easy to monitor reviews, respond quickly, and track our online reputation across all locations in one place. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Reporting can be limited in some areas, and certain workflows take more clicks than expected. I'd also like more flexibility in automation and customization. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye centralizes our customer reviews, which makes it much easier to monitor feedback, respond quickly, strengthen our online reputation, and measure performance across all of our restaurant locations. It helps us stay on top of negative reviews and address issues quickly. It’s also extremely useful for monitoring our entire portfolio, while giving each store detailed insights into its individual performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite IM India M. Digital Marketing Specialist Enterprise (\> 1000 emp.) 9/20/2023 "A Great Platform That’s So Easy to Use - Highly Recommend!" 5/5 What do you like best about Birdeye? The best part about BirdEye is how easy it is to use — it truly makes everything seamless. The platform is incredibly intuitive and simple to navigate, and the support team is always top-notch: fast, efficient, and reliable. I especially enjoy working with my account manager. If there’s ever an issue, he’s on it right away. I also appreciate that he proactively brings new ideas to the table and keeps me informed about new products and features. BirdEye continues to innovate with AI and never feels stagnant, which gives me confidence that we’re partnered with a forward-thinking company. Review collected by and hosted on G2.com. What do you dislike about Birdeye? I would prefer to see more webinars on the features, products and how we can best utilize all of Birdeye's offerings to reach goals. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? We are finally receiving adequate reviews on Google. That was our entire goal and it's being fulfilled. We are definitely more productive and are happy with the results we see with Birdeye. Plus they are staying up to date with the new addition of AI. It's also allowing all of the reviews to be in one space so we don't have to monitor various sites on our own. Review collected by and hosted on G2.com. Show More 4/20/2026 Current UserValidated ReviewerSource: Organic ![Sarah J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah J.") SJ Sarah J. Marketing Assistant Mid-Market (51-1000 emp.) 5/26/2026 "Streamlines Marketing Posts Across Platforms—Easy, Reliable, and Creative" 5/5 What do you like best about Birdeye? I like how it streamlines all of my marketing posts into one easy-to-use space where I can focus on my creativity. Birdeye integrates all platforms that we use to get the word out about promotions, products, and exciting news! I dont have to worry about it failing or not working, everything goes as scheduled everytime. I am not sure about pricing, I do not handle that part of it. I also enjoy the AI posts for me when I cant think of what I want to say! Review collected by and hosted on G2.com. What do you dislike about Birdeye? sometimes it is a struggle to go back and add in other platforms, you have to make a whole new posting. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Having all the information right at my fingertips and I also like the reporting side of things to show me how I am doing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/27/2025 "Streamlines Platforms, But Needs Stability" 3.5/5 What do you like best about Birdeye? I appreciate the consolidation of workflows for various functions onto one platform with Birdeye. I also value the ability to centralize social media post scheduling for both corporate socials and loan officer socials. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Nothing works that well, actually. We encounter a lot of bugs and have to submit a lot of support tickets. Communication across different modules/products could be a lot better. For example, if I click into a location, it would be preferable to see at a quick glance the reviews, social posts, social connections, etc. all in one convenient dashboard. The initial setup was not the best; there was lots of back and forth and problem solving, and now almost two years in, we're still encountering some issues. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? I use Birdeye for consolidating workflows for various functions onto one platform, which centralizes social media post scheduling. Review collected by and hosted on G2.com. Show More 7/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Brad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad S.") BS Brad S. Sales Support Specialist Mid-Market (51-1000 emp.) 9/9/2024 "Simplified Social Media Management and Review Handling" 5/5 What do you like best about Birdeye? I like how easy it is to use Birdeye and how I can share that software with multiple employees so we can all be organized within the same place. It saves us time so that we're not all working on the same project, doing the same thing. Birdeye allows us to target our customers in an effective and timely manner. The initial setup was very easy, and they helped us onboard. Review collected by and hosted on G2.com. What do you dislike about Birdeye? I would love if Birdeye had an integration to our CRM software, Pipedrive. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? I use Birdeye to post seamlessly across platforms, organize reviews to improve customer feedback, and target customers efficiently. It saves time and helps us stay organized. Review collected by and hosted on G2.com. Show More Response from Ciera Saldona of Birdeye [Editedit](https://www.g2.com/survey_responses/birdeye-review-10225773/official_response/edit) We're glad to hear that Birdeye has been a helpful tool for your small solar installation business! We appreciate your feedback about the ease of asking for reviews and posting on social media. We understand your concern about the sales team and will take that into consideration. 7/8/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite AZ Andrew Z. Marketing Director Enterprise (\> 1000 emp.) 4/28/2026 "Birdeye Delivers Big Engagement Gains with Intuitive UI and Strong AI" 4.5/5 What do you like best about Birdeye? The staff is helpful and driven and have significant knowledge about Birdeye and its functions. The product performance is effective and has proven positive results for us, increasing our engagement and review generation by almost 800%. The AI functions it uses are strong and varied. The pricing is cost-effective for any business size. Birdeye integrates really well with the platforms we use it for (Google and Facebook). We don't use it for others, but I'm sure it would integrate just as seamlessly. The dashboard UI/UX is easy and intuitive. Review collected by and hosted on G2.com. What do you dislike about Birdeye? There are some features that are industry-specific that aren't necessarily offered, but the staff take that feedback well and return it to the integration team in hopes that it can eventually be built. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? They've significantly increased our Google reviews, which in turn, bring in more members to our business based on public reviews being so positive. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AW Amanda W. M Enterprise (\> 1000 emp.) 1/11/2024 "Over 3 Years & 3,000+ Reviews Later – Proven, Reliable, and Still Five Stars" 5/5 What do you like best about Birdeye? After several years of using Birdeye, it continues to be a key part of our marketing and reputation strategy at TWO MEN AND A TRUCK Dallas, and it’s only gotten better with time. What initially stood out to us was strong automation, AI-driven insights, and dependable customer support, which evolved into an even more powerful platform. The AI tools have become more intuitive and insightful, helping us quickly understand customer feedback, identify trends across multiple locations, and stay proactive in improving the overall customer experience. The automation continues to be a game-changer for our team. From generating reviews after every move to streamlining responses, Birdeye saves us hours of manual work each week. As our Dallas operations have grown, the platform has scaled seamlessly with us, making it easy to maintain consistency across all locations. At this point, Birdeye isn’t just a tool for us; it’s a long-term partner in helping us build trust with our customers and strengthen our online presence. If you’re looking for a platform that grows with your business and delivers real results, Birdeye is a great choice. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Our team enjoys using Birdeye, we have nothing negative to say about it! Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Before using Birdeye, I was manually sending review requests to customers, which could take 2+ hours out of my day. Now, with automation, I can simply upload a spreadsheet of customers and Birdeye takes care of sending requests and even responding to the majority of reviews. The ability to use pre-written responses is another huge time-saver, allowing me to stay consistent while focusing more attention on higher-level review management. The results have been incredible, since starting with Birdeye, we’ve gained nearly 3,000 reviews and increased our rating from 4.5 to 4.9. To put that into perspective, it took us 5–10 years to reach our first 1,000 reviews before using the platform. Birdeye has truly been a game changer and is absolutely worth it. Review collected by and hosted on G2.com. Show More 4/17/2026 Current UserValidated ReviewerSource: Organic ![Grace G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grace G.") GG Grace G. Local Search Strategist Enterprise (\> 1000 emp.) 8/3/2022 "Birdeye has transformed the way we manage our reviews!" 4/5 What do you like best about Birdeye? As a multi-location business, staying on top of reviews used to feel overwhelming. Birdeye makes it effortless. I love being able to see all of our locations, read and respond to reviews, and keep everything organized in one place — it keeps our whole team on the same page and makes sure nothing slips through. I'm in Birdeye every single day, and honestly, it's become one of the most valuable tools we use. If you're managing more than one location, this platform is a game-changer. Review collected by and hosted on G2.com. What do you dislike about Birdeye? The one area I'd love to see improved is load speed when navigating between locations. With so many locations under our account, it can take a bit longer than expected to pull up a specific one. Faster load times would go a long way in helping our team work more efficiently — it's a small change that would make a big difference in our day-to-day workflow. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? With so many facilities, we receive a constant stream of reviews across all of our locations — and for a long time, finding a platform that could bring them all together in one place was a real challenge. Birdeye solved that for us. Now our team can manage everything centrally, which has made our review process dramatically more efficient and far less overwhelming. Review collected by and hosted on G2.com. Show More Response from Ciera Saldona of Birdeye [Editedit](https://www.g2.com/survey_responses/birdeye-review-6932760/official_response/edit) Great to hear that Birdeye has been the solution to fix the problem! 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