Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Real-Time Payments & Easy Invoices, But Research Tab Needs Improvement"
4/5
What do you like best about Billtrust?

You can see real time payment and pull invoices/statements easily. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

That you are unable to make on-demand statements. At times, the page needs to be constantly refreshed for the Research tab which can be a hassle when the customer is on the phone and waiting. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
IP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"Fast and Easy Invoicing, But Needs Bulk Download Option"
4.5/5
What do you like best about Billtrust?

Finding the invoice is straightforward, and the process is also impressively quick. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

Billtrust can speed up the process of downloading invoices by allowing users to download multiple invoices at once. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Cash Application"
4.5/5
What do you like best about Billtrust?

Reduction in manual input for the Cash Application team. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

Not able to reject envelopes in Validation. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Excellent Collections Tool"
5/5
What do you like best about Billtrust?

Billtrust is consistently enhancing the quality and efficiency of their system, as well as making ongoing improvements to its performance and reliability. Their team is wonderful to work with! Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

Cash app inability to differentiate 5,$,S continued issues due to font Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
UT
Verified User in Transportation/Trucking/Railroad
Mid-Market (51-1000 emp.)
"User-Friendly and Easy to Navigate."
4/5
What do you like best about Billtrust?

It is user friendly, easy to navigate. Love the payment processing, client connect. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

It doesn't allow us to enter individual disputes. It doesn't allow us to tag notes to invoices and them appear immediately. Review collected by and hosted on G2.com.

Response from Melissa Aday of Billtrust
Edit edit

I appreciate you taking the time to share about how you use Billtrust. Our goal is to support you - the end-user - in making your daily tasks easier. I'll share your feedback regarding your challenges with our Product team. Thank you!

Verified User in Manufacturing
UM
Verified User in Manufacturing
Enterprise (> 1000 emp.)
"User-Friendly"
5/5
What do you like best about Billtrust?

Its very easy to use and navigate when processing payments Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

I wish the receipts came as attachments as we do not send direct to clients. Review collected by and hosted on G2.com.

Response from Melissa Aday of Billtrust
Edit edit

I think being told that Billtrust is user-friendly is one of the best compliments we can receive as a company. Thank you for sharing your review! I'll be sure to share your suggestions about receipts with our Product team.

Verified User in Accounting
UA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Excellent Payment Research Features"
4.5/5
What do you like best about Billtrust?

The payment research is good and efficient. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

I don't like that it's a long process to email invoices to my customers. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Fast automated cash application"
4/5
What do you like best about Billtrust?

new features are nice, user friendly, much better Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

AUTOMATIC PAYMENTS NEED SOME WORK, a little better but need more work Review collected by and hosted on G2.com.

Response from Sharon Warrington of Billtrust
Edit edit

Thank you for leaving a review. Your feedback is important to us. We are so excited to hear that we have helped to simplify your remits process. Please feel free to reach out to me directly if you would like to share more information regarding your current challenges with AMS payments. I will take your feedback to the team to see if we can improve your experience in the future. swarrington@billtrust.com

Verified User in Machinery
UM
Verified User in Machinery
Enterprise (> 1000 emp.)
"Centralized Payments That Speed Things Up—But Can Be Slow and Hard to Communicate"
3/5
What do you like best about Billtrust?

Its a centralized system that helps customers and vendors get payment quicker. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

The system can be slow at times and the communication can be a struggle. Review collected by and hosted on G2.com.

Sam S.
SS
Sam S.
Account Executive
Enterprise (> 1000 emp.)
"Effortless Billing After Setup, But Onboarding Can Be Tricky"
3/5
What do you like best about Billtrust?

Once client is setup with billtrust, billing is made incredibly easy Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

getting client to actually setup initially can be challenging Review collected by and hosted on G2.com.

Response from Melissa Aday of Billtrust
Edit edit

Hi Sam - thanks so much for your feedback. I'm glad to hear that automation strategies are helping in your business processes. If you're looking for ideas and strategies for digital adoption, please email customeredu@billtrust.com.