This software helps to quickly match checks and remittances. When using billtuest, most checks are accurately linked to the correct remittances, which makes the process much smoother and more efficient. Review collected by and hosted on G2.com.

There seems to be an issue where, during the correlation process, checks are being matched with the wrong remittance if the amounts are the same. Review collected by and hosted on G2.com.

I really appreciate Billtrust for its easy invoicing capabilities and the seamless emailing of invoices and statements directly to our customers. This feature allows for a straightforward process where our customers can easily pay their bills, greatly enhancing the efficiency of our billing system. Additionally, I find Billtrust to be user-friendly, which is a significant advantage as it simplifies navigating through the software and carrying out tasks with minimal hassle. I also value that the integration with our existing ERP system, Epicor, has been mostly smooth, adding to the overall effectiveness and operability within our business framework. The clear directions provided by Billtrust during the technical transition from FTP to SFTP were also commendable, as they facilitated this change without overwhelming challenges on the Billtrust side. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

Their customer service has reacted quickly and tried to adapted to new changes for some ways. their technical teams are professional and more understanding us, to that we feel they has provided us better service and protal. Review collected by and hosted on G2.com.

Not able to process other payment level except invoice from aging. And auto match functions should be improved/considered more according to the customer's backup. Review collected by and hosted on G2.com.

I've been using Billtrust for three years, primarily to ensure that our customers receive their bills efficiently. I appreciate how Billtrust has streamlined the billing process for our company, making it easy to send bills to clients. One of the standout features for me is the ability to access bills on the fly, which significantly boosts efficiency. Additionally, I find the capability to generate PDF bills and email them directly from Billtrust incredibly useful. The fact that I can easily look up accounts and send out bills to clients without any hassle is a huge plus. All these features collectively contribute to a seamless billing process, which makes Billtrust a valuable tool in my work. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I appreciate how easy it is to look up payments from clients and send invoices by email. This feature makes managing transactions much more convenient. Review collected by and hosted on G2.com.

If you don't know where to look, the app never indicates whether there is any payment history—it always displays a zero. However, if you actually click into the section, you can see the payment history. Review collected by and hosted on G2.com.

the ease of sending invoices,enrolling customers into invoice gateway and reseting passwords. making payments for the customer is very smooth as well. Review collected by and hosted on G2.com.

Statements arn't always going out on time as they are supposed to go out the last saturday every month. Password resets sometimes never show up, invoices sometimes take an extended amount of time to get to the customer. Email verification sometimes doesnt get sent to the customer. Password reset became more difficult when we cant change the security questions anymore. Review collected by and hosted on G2.com.

Billtrust is very user-friendly, which makes it easier for both customers and administrators to use the tool. The interface is attractive and straightforward, making it simple to understand. Customer support is very responsive. Review collected by and hosted on G2.com.

I suppose when customers are unable to reset their accounts on their own and an escalation is required, it can lead to frustration. Clients often become upset, and at times, the situation can be quite bothersome for them. Review collected by and hosted on G2.com.

The ease of looking up accounts, invoices, etc. & the ability to resend invoices via email, fax, or by downloading. Review collected by and hosted on G2.com.

That some of the invoices are "pulled", which is defined by the type of pull - these types are not outlined well in the Q&A, so it's hard to determine why invoices were pulled or did not transmit to the customer properly. Review collected by and hosted on G2.com.

They were great at the initial implementation, working with our accelerated timeline. Review collected by and hosted on G2.com.

Very slow to respond to problems, with some problems acknowledged, but still unresolved nearly a year later. One particular problem (reports of failed emails) continues to become a 'new' problem periodically.

Enhancements that we thought were part of the original package are costly to implement.

Changes are taking too much time to implement. Review collected by and hosted on G2.com.

I appreciate the wide range of search terms available, as well as the way information is organized for each individual envelope. Review collected by and hosted on G2.com.

The widgets tend to be packed closely together, making it difficult to scroll through them. Additionally, since the search terms cannot be minimized, they occupy a significant amount of screen space. Review collected by and hosted on G2.com.