It’s easy to navigate, and it’s user-friendly. Review collected by and hosted on G2.com.
Honestly, there isn’t much to dislike about billtrust Review collected by and hosted on G2.com.
Billtrust Review – Overall Experience
We use Billtrust daily as part of our billing and accounts receivable process, and it’s become a core tool for our finance operations.
Ease of Use:
The platform is very user-friendly once you get used to it. The layout is clean, and most tasks like sending invoices or reconciling payments can be done in just a few clicks. It’s intuitive enough that even team members with limited tech backgrounds picked it up quickly.
Ease of Implementation:
Implementation was smoother than expected. The Billtrust onboarding team walked us through setup, integration, and data migration step by step. Like any enterprise system, there was a learning curve at first, but their guidance and documentation made the process manageable.
Customer Support:
Customer support has been consistently responsive and helpful. When we’ve run into small issues or needed configuration help, their support team has followed up promptly and resolved things quickly. It’s reassuring to have that level of backing.
Frequency of Use:
We’re in Billtrust every day — invoicing, tracking payments, and running reports. It’s become a “can’t-live-without” system for our AR department because it handles so many day-to-day workflows in one place.
Number of Features:
The platform covers just about everything we need: automated invoicing, online payments, cash application, reporting, and integration with our ERP. The analytics tools are especially useful for spotting trends in collections and cash flow.
Ease of Integration:
Integration with our ERP and accounting system went smoothly. The API connections and data mapping tools are well-documented, and once configured, everything syncs seamlessly. That’s made it easy to maintain accurate, real-time financial data without a lot of manual work.
In short: Billtrust delivers on what it promises — automation, reliability, and visibility. It’s a solid all-in-one AR solution that continues to improve, and it’s been a real asset to our business operations. Review collected by and hosted on G2.com.
What I dislike about Billtrust is mostly minor and tied to usability, not performance. The platform occasionally logs users out faster than expected, and some features—like report customization or document search—could be a little more intuitive. When new updates roll out, there’s sometimes a short learning curve for the team to adjust. That said, their support team is responsive and quick to help when something needs clarification, so none of these have been deal-breakers. Review collected by and hosted on G2.com.
I really like that with Billtrust, I get to see all the info on the screen, including important details like phone numbers and addresses. It's very easy to use, and it helps me find the accounts I'm working on. Review collected by and hosted on G2.com.
The screen is very small. If I open an account with multiple invoices, I have to scroll down to see everything. Review collected by and hosted on G2.com.
I like that it is easy access for customer invoices. Customer can view their invoices and make payments all from their portal. It is easy to use. Review collected by and hosted on G2.com.
Sometimes the system does not match up with our companies accounting books. Review collected by and hosted on G2.com.
The interface looks nice. Other than that, I still like the product. Review collected by and hosted on G2.com.
If duplicate payments come in for a specific Invoice number, t can be difficult to locate duplicate payments. Review collected by and hosted on G2.com.
I like the Billtrust to use because it makes the work easy & fast the match review, correlation makes the work automates and best customer support we get while assist is in problem we get the solution best support from the team. Review collected by and hosted on G2.com.
Billtrust is great but there is little mismatch in assist but it is not software mistake it is because the all names with same business name. Review collected by and hosted on G2.com.
Divya - we appreciate your review! It's great to hear that Billtrust's tracking tools are improving the efficiency of your work.
Ability to track when a customer opens the emails for invoicing Review collected by and hosted on G2.com.
Errors are hard to discern to figure out what caused the error Review collected by and hosted on G2.com.
The ability to automatically email invoices, when we previously had to batch them together and email them manually is a huge time saver. Review collected by and hosted on G2.com.
The only issue I have is we have customers with multiple ship to's, and if invoices need to go to different email addresses for each ship to, we need to add a new bill to for that customer. Review collected by and hosted on G2.com.
Greg- Thank you for sharing your positive experience with Billtrust. We're pleased to hear that it has allowed your admin staff to focus on billing accuracy and customer service. We're also glad to hear that the collections module has made it easier for you to track late payers and disputes.
Billtrust makes it easy to view and pull necessary invoicing information. Review collected by and hosted on G2.com.
The search function doesn't always work as well as I'd like it to. Review collected by and hosted on G2.com.
Accurate and very quick. Not sure why invalid Review collected by and hosted on G2.com.
Still would like to see totals when entering payment Review collected by and hosted on G2.com.