--- title: Billtrust Reviews meta\_title: 'Billtrust Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 511 reviews by the users' company size, role or industry to find out how Billtrust works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 511 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- ### Billtrust Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users enjoy the **ease of use** of Billtrust, finding it simple for managing payments and invoices. [(164 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154824&qs=pros-and-cons#reviews) Users appreciate the **visibility into invoice status** provided by Billtrust, simplifying payment tracking and management. [(93 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154486&qs=pros-and-cons#reviews) Users value the **smoother payment processing** with online access to invoices and real-time payment tracking. [(50 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154573&qs=pros-and-cons#reviews) Users appreciate the **customer satisfaction** with Billtrust, enjoying easy online payments and seamless invoicing capabilities. [(47 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154018&qs=pros-and-cons#reviews) Users value the **efficiency** of Billtrust, enjoying streamlined workflows and effortless management of tasks and payments. [(41 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154936&qs=pros-and-cons#reviews) Users face frequent **invoicing issues** that hinder payment processes and customer communication, causing frustration and delays. [(38 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154604&qs=pros-and-cons#reviews) Users face **payment issues** with Billtrust, such as delayed invoices and problems with payment application to invoices. [(35 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154890&qs=pros-and-cons#reviews) Users find **missing features** in Billtrust, leading to frustrations with invoice management and limited customization options. [(31 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154620&qs=pros-and-cons#reviews) Users face challenges with **poor customer support** , struggling to receive timely assistance and communicate effectively. [(25 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154293&qs=pros-and-cons#reviews) Users face **login issues** with delayed statements and password resets, complicating their overall experience with Billtrust. [(24 mentions)](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1153946&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Billtrust ##### 1. Ease of Use Users enjoy the **ease of use** of Billtrust, finding it simple for managing payments and invoices. [ See 164 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154824&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Overall it is user friendly" What do you like about Billtrust? Accurate and very quick. Not sure why invalid ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.5/5 "Handles Deduction & Payment Automation Efficiently" What do you like about Billtrust? I like how Billtrust helps businesses to easily complete and contract payments, kind of like an AI for business sector organizations. The validation a ##### 2. Invoicing Users appreciate the **visibility into invoice status** provided by Billtrust, simplifying payment tracking and management. [ See 93 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154486&qs=pros-and-cons#reviews) See Related User Reviews ![Vinoth D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth D.") VD Vinoth D. Mid-Market (51-1000 emp.) 5.0/5 "BILL TRUST" What do you like about Billtrust? With the advanced OCR integrated into this portal, it accurately extracts the correct invoice remittance information, captures the corresponding value ![German R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "German R.") GR German R. Small-Business (50 or fewer emp.) 5.0/5 "The interface is very interactive and friendly." What do you like about Billtrust? The automatic transmission of invoices and statements makes my AR work much less complicated. I don’t have to manually send invoices to customers anym ##### 3. Payment Processing Users value the **smoother payment processing** with online access to invoices and real-time payment tracking. [ See 50 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154573&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Overall it is user friendly" What do you like about Billtrust? Accurate and very quick. Not sure why invalid ![Connie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connie H.") CH Connie H. Mid-Market (51-1000 emp.) 4.5/5 "Convenient Client Access and Payments Made Easy" What do you like about Billtrust? Clients are able to login at anytime and view and pay their accounts. ##### 4. Customer Satisfaction Users appreciate the **customer satisfaction** with Billtrust, enjoying easy online payments and seamless invoicing capabilities. [ See 47 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154018&qs=pros-and-cons#reviews) See Related User Reviews ![Divya V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divya V.") DV Divya V. Small-Business (50 or fewer emp.) 5.0/5 "Billtrust is user friendly best automates to correlates the checks and remits." What do you like about Billtrust? I like the Billtrust to use because it makes the work easy & fast the match review, correlation makes the work automates and best customer support IS ivy s. Enterprise (\> 1000 emp.) 4.5/5 "Process as an cash application / AR department" What do you like about Billtrust? Their customer service has reacted quickly and tried to adapted to new changes for some ways. their technical teams are professional and more understa ##### 5. Efficiency Users value the **efficiency** of Billtrust, enjoying streamlined workflows and effortless management of tasks and payments. [ See 41 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154936&qs=pros-and-cons#reviews) See Related User Reviews ![Vinoth D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth D.") VD Vinoth D. Mid-Market (51-1000 emp.) 5.0/5 "BILL TRUST" What do you like about Billtrust? With the advanced OCR integrated into this portal, it accurately extracts the correct invoice remittance information, captures the corresponding value ![Laura H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura H.") LH Laura H. Small-Business (50 or fewer emp.) 4.5/5 "Data Driven Results Daily" What do you like about Billtrust? Billtrust is a platform that can improve efficiency of an accounts receivable process. Its Automated capabilities can and will free up any team to be ### 5 Cons or Disadvantages of Billtrust ##### 1. Invoicing Issues Users face frequent **invoicing issues** that hinder payment processes and customer communication, causing frustration and delays. [ See 38 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154604&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Overall it is user friendly" What do you dislike about Billtrust? Still would like to see totals when entering payment ![German R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "German R.") GR German R. Small-Business (50 or fewer emp.) 5.0/5 "The interface is very interactive and friendly." What do you dislike about Billtrust? i think, that, the accuracy when the system sends invoices or statements, just like letting the user know if an email is no longer valid, but with a ##### 2. Payment Issues Users face **payment issues** with Billtrust, such as delayed invoices and problems with payment application to invoices. [ See 35 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154890&qs=pros-and-cons#reviews) See Related User Reviews ![Vinoth D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth D.") VD Vinoth D. Mid-Market (51-1000 emp.) 5.0/5 "BILL TRUST" What do you dislike about Billtrust? We are unable to manage exception scenarios, especially cases without remittance details, which is preventing us from posting the payments to the cust ![Connie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connie H.") CH Connie H. Mid-Market (51-1000 emp.) 4.5/5 "Convenient Client Access and Payments Made Easy" What do you dislike about Billtrust? Credits do not auto apply, they have to be manually processed. ##### 3. Missing Features Users find **missing features** in Billtrust, leading to frustrations with invoice management and limited customization options. [ See 31 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154620&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Overall it is user friendly" What do you dislike about Billtrust? Still would like to see totals when entering payment ![Vinoth D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth D.") VD Vinoth D. Mid-Market (51-1000 emp.) 5.0/5 "BILL TRUST" What do you dislike about Billtrust? We are unable to manage exception scenarios, especially cases without remittance details, which is preventing us from posting the payments to the cust ##### 4. Poor Customer Support Users face challenges with **poor customer support** , struggling to receive timely assistance and communicate effectively. [ See 25 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1154293&qs=pros-and-cons#reviews) See Related User Reviews ![Vinoth D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth D.") VD Vinoth D. Mid-Market (51-1000 emp.) 5.0/5 "BILL TRUST" What do you dislike about Billtrust? We are unable to manage exception scenarios, especially cases without remittance details, which is preventing us from posting the payments to the cust ![Vikram R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vikram R.") VR Vikram R. Enterprise (\> 1000 emp.) 5.0/5 "Efficient invoice and payment managenement platform" What do you dislike about Billtrust? Currenlty, there are on major issue. However, enhancing customization option in reports and improving response time for support queries could make th ##### 5. Login Issues Users face **login issues** with delayed statements and password resets, complicating their overall experience with Billtrust. [ See 24 mentions ](https://www.g2.com/products/billtrust/reviews?filters%5Bsentiment_snippet%5D=1153946&qs=pros-and-cons#reviews) See Related User Reviews FJ Felipe J. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Interface, But Account Reset Needs Improvement" What do you dislike about Billtrust? I suppose when customers are unable to reset their accounts on their own and an escalation is required, it can lead to frustration. Clients often beco ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effortless Invoice Search Makes Life Easier" What do you dislike about Billtrust? the time auto sign out is fast. That's all ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 10/27/2025 "Real-Time Payments & Easy Invoices, But Research Tab Needs Improvement" 4/5 What do you like best about Billtrust? You can see real time payment and pull invoices/statements easily. Review collected by and hosted on G2.com. What do you dislike about Billtrust? That you are unable to make on-demand statements. At times, the page needs to be constantly refreshed for the Research tab which can be a hassle when the customer is on the phone and waiting. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Ease of having our customers pay and pull information in order to make payments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") IP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 10/27/2025 "Fast and Easy Invoicing, But Needs Bulk Download Option" 4.5/5 What do you like best about Billtrust? Finding the invoice is straightforward, and the process is also impressively quick. Review collected by and hosted on G2.com. What do you dislike about Billtrust? Billtrust can speed up the process of downloading invoices by allowing users to download multiple invoices at once. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? BillTrust enables users to locate invoices through several different methods, such as searching by invoice number, PO number, or sales order number. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Enterprise (\> 1000 emp.) 5/14/2025 "Cash Application" 4.5/5 What do you like best about Billtrust? Reduction in manual input for the Cash Application team. Review collected by and hosted on G2.com. What do you dislike about Billtrust? Not able to reject envelopes in Validation. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? After we completed the optimization, we noticed clear improvements once our concerns were addressed. Whenever we encounter issues with uploading payments into Billtrust, the support team responds quickly and provides prompt assistance. Review collected by and hosted on G2.com. Show More 10/27/2025 Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Mid-Market (51-1000 emp.) 5/13/2025 "Excellent Collections Tool" 5/5 What do you like best about Billtrust? Billtrust is consistently enhancing the quality and efficiency of their system, as well as making ongoing improvements to its performance and reliability. Their team is wonderful to work with! Review collected by and hosted on G2.com. What do you dislike about Billtrust? Cash app inability to differentiate 5,$,S continued issues due to font Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Collections and Cash application automation Review collected by and hosted on G2.com. Show More 10/27/2025 Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") UT Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 10/27/2025 "User-Friendly and Easy to Navigate." 4/5 What do you like best about Billtrust? It is user friendly, easy to navigate. Love the payment processing, client connect. Review collected by and hosted on G2.com. What do you dislike about Billtrust? It doesn't allow us to enter individual disputes. It doesn't allow us to tag notes to invoices and them appear immediately. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? It is automating several previously manual tasks. Review collected by and hosted on G2.com. Show More Response from Melissa Aday of Billtrust [Editedit](https://www.g2.com/survey_responses/billtrust-review-11866584/official_response/edit) I appreciate you taking the time to share about how you use Billtrust. Our goal is to support you - the end-user - in making your daily tasks easier. I'll share your feedback regarding your challenges with our Product team. Thank you! 10/29/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Enterprise (\> 1000 emp.) 10/30/2025 "User-Friendly" 5/5 What do you like best about Billtrust? Its very easy to use and navigate when processing payments Review collected by and hosted on G2.com. What do you dislike about Billtrust? I wish the receipts came as attachments as we do not send direct to clients. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? It is solving our issues with customers not being able to make online payments Review collected by and hosted on G2.com. Show More Response from Melissa Aday of Billtrust [Editedit](https://www.g2.com/survey_responses/billtrust-review-11883033/official_response/edit) I think being told that Billtrust is user-friendly is one of the best compliments we can receive as a company. Thank you for sharing your review! I'll be sure to share your suggestions about receipts with our Product team. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Enterprise (\> 1000 emp.) 10/27/2025 "Excellent Payment Research Features" 4.5/5 What do you like best about Billtrust? The payment research is good and efficient. Review collected by and hosted on G2.com. What do you dislike about Billtrust? I don't like that it's a long process to email invoices to my customers. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Billtrust is a way for our customers to access their invoices and for us to assist them with delivery. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Small-Business (50 or fewer emp.) 8/1/2023 "Fast automated cash application" 4/5 What do you like best about Billtrust? new features are nice, user friendly, much better Review collected by and hosted on G2.com. What do you dislike about Billtrust? AUTOMATIC PAYMENTS NEED SOME WORK, a little better but need more work Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? no current problems Review collected by and hosted on G2.com. Show More Response from Sharon Warrington of Billtrust [Editedit](https://www.g2.com/survey_responses/billtrust-review-8388335/official_response/edit) Thank you for leaving a review. Your feedback is important to us. We are so excited to hear that we have helped to simplify your remits process. Please feel free to reach out to me directly if you would like to share more information regarding your current challenges with AMS payments. I will take your feedback to the team to see if we can improve your experience in the future. swarrington@billtrust.com 11/28/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") UM Verified User in Machinery Enterprise (\> 1000 emp.) 1/22/2026 "Centralized Payments That Speed Things Up—But Can Be Slow and Hard to Communicate" 3/5 What do you like best about Billtrust? Its a centralized system that helps customers and vendors get payment quicker. Review collected by and hosted on G2.com. What do you dislike about Billtrust? The system can be slow at times and the communication can be a struggle. Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? Helping us receive payment for invoices quicker. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam S.") SS Sam S. Account Executive Enterprise (\> 1000 emp.) 10/30/2025 "Effortless Billing After Setup, But Onboarding Can Be Tricky" 3/5 What do you like best about Billtrust? Once client is setup with billtrust, billing is made incredibly easy Review collected by and hosted on G2.com. What do you dislike about Billtrust? getting client to actually setup initially can be challenging Review collected by and hosted on G2.com. What problems is Billtrust solving and how is that benefiting you? collecting outstanding balances and automating pay so we don't have to chase down clients Review collected by and hosted on G2.com. Show More Response from Melissa Aday of Billtrust [Editedit](https://www.g2.com/survey_responses/billtrust-review-11885196/official_response/edit) Hi Sam - thanks so much for your feedback. I'm glad to hear that automation strategies are helping in your business processes. If you're looking for ideas and strategies for digital adoption, please email customeredu@billtrust.com. 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